Shopify Customer satisfaction apps 2026

Thankful

AI automation for customer service platforms Show more

Thankful is an innovative customer service solution designed to empower brands with tools that enhance efficiency, quality, and revenue. By providing full control over its comprehensive suite of technologies, Thankful enables businesses to effectively scale their services, ensuring increased customer satisfaction and retention. This platform not only helps in driving revenue but also significantly reduces customer churn, wait times, and agent fatigue. Thankful integrates advanced AI capabilities to automate and resolve customer inquiries swiftly, enhancing the overall service experience. Its AI Agent offers seamless automation within helpdesks, while Agent Assist boosts human agent efficiency with AI-driven insights. Additionally, Thankful leverages Generative AI, including ChatGPT, to deliver personalized and empathetic responses, ensuring every customer interaction is meaningful and engaging.

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Generative ai

Ai agent

Agent assist

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Pulse Commerce OMS

$499 / Month

8.2

1 Reviews

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Enterprise Order Management System & Inventory Platform Show more

Pulse Commerce OMS is an advanced order and inventory management platform designed to empower retailers with enterprise-level capabilities, regardless of their size. It offers a comprehensive, real-time view of orders, inventory, and fulfillment across all enterprise systems, ensuring seamless operations. Serving as the backbone of commerce technologies, it provides actionable analytics and business intelligence, enhancing decision-making across various sales channels and fulfillment centers. By modernizing operations, the app helps retailers outsmart competition, improve customer service, and increase profit margins while reducing operational complexities. Key features include distributed order management for faster processing, sophisticated SKU management, and fulfillment optimization through order splitting, partial shipments, and drop shipping. Additionally, it offers a 360-degree customer view from order capture to returns and integrates with PIM to streamline product catalog taxonomy and synchronize data across channels. With Pulse Commerce OMS, retailers can achieve greater efficiency, control, and a competitive edge in today's dynamic market.

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Returns management

Data synchronization

Status tracking

Drop shipping

Partial shipments

Order splitting

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Store Credit

$49 / Month

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Efficiently manage store credits, boosting customer satisfaction for Shopify merchants. Show more

Store Credit Manager is an essential app for Shopify merchants looking to streamline their store credit operations. Designed to enhance customer satisfaction and loyalty, this powerful tool makes issuing, tracking, and utilizing store credits simple and effective. By offering credits for activities such as product reviews, birthdays, and referrals, merchants can boost repeat sales and incentivize customer returns. The app features a custom portal for easy credit review, providing both merchants and customers with transparency. Additionally, it allows seamless management of credit transactions, enabling you to view complete credit and debit histories. With customizable discount settings, you can apply special offers to specific products or collections, further enhancing your customer engagement strategy. Store Credit Manager is an invaluable addition for any Shopify store aiming to improve customer loyalty and sales.

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Issue store credits

Discount settings

Track credit history

Custom portal

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T: Order Cancellable & Reorder

$3 / Month

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Let customers can cancel order and reorder instantly Show more

The T: Order Cancellable & Reorder app streamlines the order management process by allowing customers to cancel and reorder products directly from their account page with just a single click. This innovation eliminates the need for customers to contact support, significantly reducing wait times and enhancing overall satisfaction. By enabling hassle-free reordering of previous purchases, the app not only improves customer experience but also helps businesses increase sales. The app's admin panel is equipped to manage canceled orders efficiently and offers customization options for labels, alerts, and success messages, as well as email templates with SMTP support to ensure communications aren't flagged as spam. Admins can also view detailed reports, including cancellation reasons, helping to mitigate potential chargebacks caused by delayed order fulfillment. With its user-friendly interface, the T: Order Cancellable & Reorder app significantly reduces the workload on customer service teams and empowers customers to manage their orders swiftly and independently.

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Customizable alerts

Order cancellation

Reorder products

Admin management

Email template

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FF Inventory

$39.99-$199 / Month

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Inventory Management Simplified Show more

FF Inventory is a comprehensive solution designed to enhance inventory management for businesses of all sizes. The app offers real-time tracking capabilities, ensuring stock levels are consistently monitored to avoid stockouts and overselling, and allowing seamless management across multiple locations. With features like barcode scanning and batch and expiry tracking, FF Inventory simplifies processes, making updates quick and accurate. Detailed reporting functions empower merchants with the data needed to make informed decisions, ultimately leading to cost reductions and improved stock accuracy. The app enhances security through customizable user access control, ensuring safe and efficient operations. By streamlining inventory processes, FF Inventory not only boosts customer satisfaction but also aids businesses in enhancing profitability and operational efficiency.

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Order fulfillment

Barcode scanning

Detailed reporting

Real-time tracking

Multi-location management

Stock accuracy

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Assembled

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Supercharge your support agents Show more

Assembled is an innovative app designed to transform how businesses manage order-related queries and support tickets. By integrating advanced language model technology, it enables companies to efficiently handle large volumes of support tickets, significantly enhancing response times and customer satisfaction. The app provides AI-suggested responses, ensuring faster replies that are tailored to each customer's needs, and it matches the ideal communication tone for every interaction. Assembled gives customer service agents a head start with auto-draft functionality, streamlining their workflow and reducing effort. This tool is particularly valuable for businesses seeking to optimize their support operations, promising a smarter and more effective way to address customer inquiries. Ultimately, Assembled empowers companies to elevate their support services, fostering a more responsive and customer-centric approach.

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Boost satisfaction

Ai suggested responses

Ideal voice matching

Auto-draft responses

Streamline order queries

Optimize response times

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Hide Payment Methods: Cypher

7.3

1 Reviews

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Optimize checkout by hiding specific payment methods, enhancing user experience. Show more

Hide Payment Methods: Cypher is an innovative app designed to enhance merchant control over payment methods during the checkout process. It allows users to conceal specific payment options easily, minimizing potential chargebacks and complications with shipping fees, which are often burdensome for businesses. By customizing payment selections based on factors like customer profiles or cart totals, the app promotes a more seamless and tailored shopping experience. This strategic approach not only heightens customer satisfaction but also drives higher conversion rates, thus safeguarding your business from avoidable operational costs. The app's user-friendly interface allows merchants to manage payment visibility effortlessly, ensuring the right options are presented to the appropriate customers automatically. With Hide Payment Methods: Cypher, streamline your checkout process while reducing financial risks and optimizing customer interactions.

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Hide payment methods

Automatic payment personalization

Cart and tag rules

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Gift Check Pro

$7-$15 / Month

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Add the ability to check remaining gift card balances on site Show more

GiftCheck Pro is a must-have app for Shopify and Shopify Plus store owners looking to enhance their customer service by providing an effortless way for customers to check their gift card balances. Designed with both merchants and shoppers in mind, it integrates seamlessly into any storefront, allowing users to view their available gift card balance without any hassle. By simplifying the balance inquiry process, GiftCheck Pro not only boosts customer satisfaction but also minimizes the volume of support queries related to gift card balances. The app is easy to set up, requiring minimal technical expertise, making it a quick and efficient solution for merchants. With GiftCheck Pro, managing gift cards becomes efficient, letting merchants focus on growing their business while maintaining a high level of customer service.

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Streamline inquiries

Balance checking tool

Storefront integration

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Pushouse: WhatsApp Marketing

$19-$149 / Month

8.2

2 Reviews

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"Automate Shopify sales with WhatsApp for higher conversions and satisfaction." Show more

Pushouse: WhatsApp Marketing is a powerful tool designed to streamline marketing and sales for Shopify stores through effective WhatsApp integration. This app offers a suite of automation features, including abandonment cart recovery, back-in-stock notifications, and order process management, enhancing customer engagement and operational efficiency. Users can capitalize on personalized messaging, sending timely reminders and promotions to boost conversion rates and elevate customer satisfaction. Pushouse also empowers businesses to instantly alert customers of restocked products and provide real-time order and shipping updates. During special promotions or discount periods, store owners can leverage bulk messaging capabilities to reach a wider audience effortlessly. With Pushouse, direct communication with customers via WhatsApp becomes seamless, driving satisfaction and ultimately increasing sales.

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Abandoned cart recovery

Back-in-stock notifications

Direct customer communication

Order updates automation

Bulk promotional messaging

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Sib Variants Showcase

$2.59 / Month

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Display product variants clearly for improved shopping and conversion rates. Show more

Sib Variants Showcase is a versatile app tailored for both B2B and B2C merchants aiming to enhance their online shopping experience. It allows businesses to present product variants such as size, color, and price in an organized and visually appealing manner. This clear display helps customers effortlessly view and select options, streamlining the purchasing process. Merchants can customize their storefronts to present product bundles or boxes, making it easier for customers to understand the offer and pricing complexities. Ultimately, this improved clarity and customization contribute to higher conversion rates and increased customer satisfaction. By optimizing the way variants are showcased, Sib Variants Showcase empowers merchants to create a more engaging and user-friendly shopping environment.

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Seamless customization

Display product variants

Simplify shopping experience

Engaging product display

Clarify options

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CustomShip

7.9

23 Reviews

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Take control of your shipping costs Show more

CustomShip is a user-friendly shipping rate management application designed specifically for Shopify stores. The app empowers store owners to create customized shipping rates tailored to each geographic zone, product collection, or individual product. By offering promotional shipping rates, CustomShip helps businesses drive sales while boosting customer satisfaction and maintaining accurate pricing for optimal profit margins. This tool allows for easy adjustments of rates to align with evolving business needs and fluctuating shipping costs. With the ability to map pricing based on geographic location and order details, store owners can manage their shipping strategies with precision and confidence. CustomShip supports strategic promotions tied to purchase quantities or order values, ensuring a seamless blend of competitiveness and profitability.

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Custom shipping rates

Promotional shipping rates

Product-based rates

Zone-specific rates

Collection-based rates

Adjustable based on needs

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Swatch Specialist

$14.99 / Month

8.2

1 Reviews

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Display the available sizes on home/listing page instantly Show more

Swatch Specialist is an innovative app designed to enhance the shopping experience by displaying product variant swatches directly on the collection page. This feature allows customers to easily explore different product options without navigating away from the initial page, increasing convenience and satisfaction. By showcasing all variant swatches upfront, shoppers can quickly make informed decisions, ultimately boosting sales and conversions for retailers. The app offers customizable color swatches to align with a store’s aesthetic, ensuring seamless integration. With a user-friendly interface, Swatch Specialist makes it simple for both store owners and customers to navigate the collection effortlessly. This app is a must-have tool for e-commerce businesses looking to streamline the shopping process and improve the overall customer experience.

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Increase conversions

User-friendly interface

Display sizes

Variant swatches

Display colors

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Fulfillment Plus, Inc.

8.2

1 Reviews

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Grow your DTC business with flexible and efficent fulfillment Show more

Fulfillment Plus, Inc. is a cutting-edge app designed to streamline your business's fulfillment process and maximize efficiency. With a user-friendly interface, it supports multi-channel order processing, real-time inventory tracking, and advanced analytics, making it easier than ever to manage your operations. The app empowers businesses to optimize inventory management, ensuring timely deliveries and boosting customer satisfaction. It also offers the unique ability for customers to submit orders directly to a custom assembly line, perfect for targeted marketing campaigns. Fulfillment Plus integrates seamlessly with platforms like Shipstation, Amazon, UPS, FedEx, USPS, and Shippo, ensuring broad compatibility with existing systems. Additionally, the app supports B2B/EDI compliance, enhancing its utility for a wide range of business clients. Backed by exceptional customer service, Fulfillment Plus is an ideal solution for DTC clients looking to elevate their fulfillment strategy.

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Real-time tracking

Smart analytics

Inventory optimization

Customer satisfaction

Multi-channel processing

Order submission

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Neighborhood Runner

$24.95 / Month

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"Neighborhood Runner: Fast, reliable local deliveries via Uber Direct." Show more

Neighborhood Runner is an innovative local delivery app seamlessly integrated with Uber Direct to fulfill local orders quickly and efficiently. Taking advantage of Uber's vast delivery network, users can enjoy real-time tracking and receive accurate delivery time estimates, enhancing overall customer satisfaction. With a user-friendly setup, businesses can streamline operations and offer a superior shopping experience through timely and efficient local deliveries. The app also allows for product eligibility control by designating or excluding certain products with tags, ensuring a tailored delivery service. Users benefit from real-time quotes and the ability to create deliveries directly through Uber Direct, coupled with proof of delivery features for added reliability. Neighborhood Runner is perfect for businesses looking to improve logistics and delight their local clientele with exceptional delivery services.

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Real-time tracking

Real-time quotes

Proof of delivery

Delivery notifications

Local order fulfillment

Accurate delivery times

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Callexa NPS Feedback

8.2

1 Reviews

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Get valuable customer feedback with automated NPS surveys. Show more

Callexa NPS Feedback is a powerful tool designed to enhance your Shopify store’s customer experience through automated surveys. This app capitalizes on the Net Promoter Score system to gauge customer satisfaction by sending surveys shortly after an order is shipped. The feedback collected, including ratings and comments, is seamlessly integrated back into your Shopify order entries, making it easily accessible. Users can manage and analyze this data using the app’s intuitive dashboard, which offers detailed statistics and reporting functions to evaluate shop, service, and product quality. With Callexa, businesses can efficiently gather valuable customer insights, track improvements over time, and make informed decisions to boost customer loyalty. Whether you're aiming to refine your service or gain deeper insights into customer perception, Callexa provides the tools necessary for actionable, data-driven strategies.

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Feedback collection

Survey customization

Automated surveys

Dashboard statistics

Nps ratings sync

Order-based prompts

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Varion Prices, Bundles & Deals

$5 / Month

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Compare variant prices easily and see potential savings instantly. Show more

Varion Variant Prices & Deals is a user-friendly app designed to enhance the online shopping experience by displaying all product variants, their prices, and potential savings in one convenient location. This feature-rich tool allows customers to easily compare different options, ensuring they make informed purchasing decisions. By clearly highlighting price differences, the app not only simplifies the shopping process but also enhances transparency and boosts customer satisfaction. Merchants benefit from increased conversions as customers are more likely to complete purchases when they understand the savings involved. With Varion, prices are consistently displayed relative to the first variant, providing a seamless and intuitive shopping experience. Overall, Varion Variant Prices & Deals is a powerful solution for both shoppers and merchants aiming to optimize their e-commerce interactions.

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Compare variant prices

Highlight price differences

Show potential savings

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CB ‑ Checkout Editor & Plus

$24.99 / Month

8.2

1 Reviews

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Enhance checkout: custom banner, testimonial, trust badge, etc Show more

CB ‑ Checkout Blocks & Plus is a dynamic app designed to transform your store’s checkout experience. By integrating features such as age verification, upselling, terms and condition agreements, trust badges, and image banners, the app not only boosts sales but also enhances customer satisfaction. This powerful tool streamlines age confirmation processes, encourages additional purchases, ensures legal compliance, and builds customer trust with strategically placed badges. Personalized engagement is further enhanced through the use of custom banners, testimonials, and the display of personalized messages, such as gift messages and delivery instructions. With CB ‑ Checkout Blocks & Plus, you can effectively promote special offers and integrate brand messages, personalizing every customer interaction at checkout. Elevate your e-commerce experience by creating a more engaging and trustworthy online shopping environment.

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Delivery instructions

Trust badges

Upselling options

Age verification

Terms agreement

Gift messages

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Mini ‑ Product Samples

$9.99 / Month

Increase sales & reduce returns with easy product sample Show more

Mini ‑ Product Samples is an innovative app designed to enhance your customers' shopping experience by offering easy sample ordering. With the "Try Before You Buy" feature, customers can explore and test products through samples before committing to larger purchases, fostering confidence and satisfaction. This not only reduces return rates but also boosts your store's performance. The app provides flexible display options with stylish sample displays like a Sample Box or a cart button, tailored to your preferences. You can set smart sample limits to manage how many samples customers can order, maintaining cost-efficiency. To cater to a global audience, the app supports multilingual translation, making it easy to reach customers worldwide. Additionally, automated post-sample emails help in converting interest into purchases, supported by in-depth sales and sample insights to track performance effectively.

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Multilingual support

Automated emails

Easy sample ordering

Smart sample limits

Sales insights

Stylish sample displays

Send247 (Same Day Delivery)

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Swift, reliable same-day delivery for London businesses in 1-3 hours. Show more

Send247 is a premier same-day delivery app designed for London businesses seeking speedy and dependable courier services. With our commitment to delivering within 1-3 hours, Send247 ensures that businesses can meet urgent delivery needs without compromising on efficiency or customer satisfaction. Our reliable service not only supports smooth business operations but also provides peace of mind with our secure tracking system, allowing both vendors and customers to monitor their parcels in real-time. Send247's user-friendly interface allows businesses to obtain instant shipping rate quotations and schedule pick-ups directly from their doorstep, ensuring hassle-free transactions. By choosing Send247, companies can enhance their competitiveness and client relations, eliminating the risk of losing a client to long delivery windows. Experience the future of fast and reliable deliveries in London with Send247, where your business’ success is our priority.

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Doorstep pickup

Reliable tracking

Swift delivery

Same-day service

Instant shipping rates

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Mirror Mii‑24/7 Phone Support

$29-$99 / Month

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24/7 AI voice support for e-commerce with real-time updates. Show more

Mirror Mii‑24/7 Phone Support is an AI-driven voice agent platform designed specifically for e-commerce businesses, offering round-the-clock assistance that mimics a human interaction. This app allows businesses to effortlessly train their AI virtual agents using videos, documents, or website content, enabling them to efficiently address frequently asked questions related to privacy, returns, or custom policies. With seamless integration into your inventory database, Mirror Mii provides real-time updates on stock and product details, ensuring customers have access to the most current information. The app supports communication in over 60 languages and offers seamless call transfers to phone, SMS, or email, enhancing customer experience with natural-sounding interactions. By reducing the volume of support tickets, Mirror Mii not only streamlines support operations but also boosts customer loyalty and convenience. The result is a sophisticated and efficient support system that improves customer satisfaction and reinforces brand reliability.

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Real-time updates

Multilingual support

Inventory integration

Easy training

Ai voice support

Seamless call transfers

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Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 200 to 220 of 268 Apps

Thankful

Pulse Commerce OMS

Store Credit

T: Order Cancellable & Reorder

FF Inventory

Assembled

Hide Payment Methods: Cypher

Gift Check Pro

Pushouse: WhatsApp Marketing

Sib Variants Showcase

CustomShip

Swatch Specialist

Fulfillment Plus, Inc.

Neighborhood Runner

Callexa NPS Feedback

Varion Prices, Bundles & Deals

CB ‑ Checkout Editor & Plus

Mini ‑ Product Samples

Send247 (Same Day Delivery)

Mirror Mii‑24/7 Phone Support