7.8
Shipdate logo

Shipdate

Develop by Forged Apps

$5

/ Month
7 Days Free Trial

Notify customers when their orders will ship.

Reduce support requests
Select shipping date
Manage email template
Add messaging
Improve transparency
1 Reviews
7.8

About Shipdate

Built by Forged Apps

Description

Easily notify customers when orders will ship. Provides transparency and reduces support requests.

"Where is my order?" (WISMO) is the one of the most common customer service requests in ecommerce. Shipdate helps improve customer satisfaction by sending an estimated shipping date to your customers. When a date is selected for an order, an email is automatically sent to the customer keeping them up-to-date. This will reduce support requests from customers asking when their order will ship. You can even customize the email template.

"Where is my order?" (WISMO) is the one of the most common customer service requests in ecommerce. Shipdate helps improve customer satisfaction by sending an estimated shipping date to your customers. When a date is selected for an order, an email is automatically sent to the customer keeping them up-to-date. This will reduce support requests from customers asking when their order will ship. You can even customize the email template. more
  • Select an estimated shipping date for each order.
  • Manage your email notification template.
  • Add additional messaging if needed.
  • Reduce incoming customer support requests.
  • Improve customer satisfaction and transparency.

Pros

  • Improves customer satisfaction by providing estimated shipping dates
  • Automatically sends email notifications to customers, reducing the need for manual communication
  • Helps to significantly reduce incoming customer support requests regarding order status
  • Customizable email templates allow businesses to tailor messages to their brand
  • Additional messaging can be added for more detailed communication

Cons

  • Relies on accurate selection of shipping dates, which might be challenging for some businesses
  • Potential over-reliance on the app could lead to reduced personal customer interaction
  • Customization might require some technical knowledge, which could be a barrier for non-technical users
  • Customers might still contact support if there are delays or discrepancies between estimated and actual shipping dates

Rating And Reviews

carmaspeed

Nov 04, 2023  on Shopify

A simple and easy way to save a lot of time when responding to customers about order updates!

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