SavedBy Package Protection

Develop by SavedBy.io

Free plan available

Making lost, stolen, and damaged packages a worry of the past

Increase conversions

Revenue retention

Package protection option

Re-order or refund

Customer experience control

About SavedBy Package Protection

Launched Mar 29, 2022

Built by SavedBy.io

Email :

[email protected]

Address

2255 Sheridan BLVD, Unit C 246, Edgewater, CO, 80214, US

Website Privacy policy FAQ

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Description

Protect Shipments- Eliminate costs related to delivery issues and increase revenue at the same time!

With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue?

Reduce customer support costs, time, and stress
Increase conversion and loyalty via comfort and confidence in shipping
Mitigate losses by putting refunds and re-orders into the hands of SavedBy
Generate more revenue by having SavedBy place new orders in your store
Control the customer experience, from your door to theirs

Pros

Reduces customer support costs, time, and stress
Increases conversion and loyalty via comfort and confidence in shipping
Mitigates losses by putting refunds and re-orders into the hands of SavedBy
Generates more revenue by having SavedBy place new orders in your store
Helps business retain revenue when issues arise
Takes over the headache of dealing with shipping mistakes from companies like USPS, UPS, and FedEx
Gives customers the option to protect their packages and handle claims efficiently

Cons

Reliance on another party (SavedBy) to handle refunds and re-orders could introduce delays
Customer experience may vary based on the efficiency of SavedBy's claim process
Potential cost associated with using the package protection service
Limited control over the resolution process once a claim is filed
Possible customer dissatisfaction if SavedBy's claim processing time is slow

Top Helpful Reviews

Snack Attack

Jan 12, 2025 on Shopify

The most accommodating shipping insurance company, do not do business with route or order protection. Choose saved by..

alice mushrooms

Jul 17, 2024 on Shopify

Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!

CHORD

Jul 04, 2024 on Shopify

BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!

Kim'C Market

Jun 24, 2024 on Shopify

Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies. The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.

Beauty For Real

Oct 04, 2023 on Shopify

Savedby has been terrific to work with. The customer service in setting up was exceptional and easy to do. Lots of clients using the service as well and are loving it!

DedCool

Jun 19, 2023 on Shopify

We made the switch and we couldn't be happier we did! They take care of our customers package issues so seamlessly and they are very helpful if you have any questions. Love this team and they have been killing it. This is the best way to offer Package Protection. It makes my life easier knowing I can our customers to Savedby and they will be taken care of.

Thunder Shout

Apr 27, 2023 on Shopify

Love this app! Helped us a ton with our package issues, and improved customer experience! Very easy to navigate and work with!

Caroline Calloway

Feb 21, 2023 on Shopify

Such a simple process, at first I was weary to make any changes to my website, but we actually saw conversion go up with this app and now I’m not sending out packages for free to customers!! Seriously a no brainer and their customer service team is the best! ‍♂️

Mellow Rooster

Sep 07, 2022 on Shopify

Onboarding was easy and their team has been great helping me and answering all my questions! Looking forward to getting our lost packages covered!

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