SavedBy App Review: Features, Pros & Cons for Shopify

Customer reviews: SavedBy Package Protection

SavedBy is a Shopify app designed to boost conversions by recovering abandoned carts through targeted discounts and urgency tactics. This review covers its features, pricing, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (13)

Overall rating

5

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What Merchants Think

The overall feedback from merchants for "SavedBy Package Protection" is overwhelmingly positive. Merchants appreciate its seamless integration with their operations, exceptional customer service, and the reliability it offers in handling package protection and customer claims. Many view it as an essential component of their business, highlighting its impact on customer satisfaction and operational efficiency.

Key Strengths

Outstanding customer service and support.
Seamless integration with existing business operations.
Efficient handling of package and customer claims issues.
Quick and effective communication.
Improved customer experience and retention.

Common Concerns

No notable drawbacks mentioned in reviews.

Final Thoughts

"SavedBy Package Protection" is highly regarded by merchants, serving as a critical and reliable solution for managing shipping protection needs. Its strong support system, ease of integration, and direct impact on enhancing customer satisfaction make it a recommended choice for businesses seeking package protection solutions.

Snack Attack

Jan 12, 2025 on Shopify

The most accommodating shipping insurance company, do not do business with route or order protection. Choose saved by..

alice mushrooms

Jul 17, 2024 on Shopify

Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!

CHORD

Jul 04, 2024 on Shopify

BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!

Kim'C Market

Jun 24, 2024 on Shopify

Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies. The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.

Beauty For Real

Oct 04, 2023 on Shopify

Savedby has been terrific to work with. The customer service in setting up was exceptional and easy to do. Lots of clients using the service as well and are loving it!

DedCool

Jun 19, 2023 on Shopify

We made the switch and we couldn't be happier we did! They take care of our customers package issues so seamlessly and they are very helpful if you have any questions. Love this team and they have been killing it. This is the best way to offer Package Protection. It makes my life easier knowing I can our customers to Savedby and they will be taken care of.

Thunder Shout

Apr 27, 2023 on Shopify

Love this app! Helped us a ton with our package issues, and improved customer experience! Very easy to navigate and work with!

Caroline Calloway

Feb 21, 2023 on Shopify

Such a simple process, at first I was weary to make any changes to my website, but we actually saw conversion go up with this app and now I’m not sending out packages for free to customers!! Seriously a no brainer and their customer service team is the best! ‍♂️

Mellow Rooster

Sep 07, 2022 on Shopify

Onboarding was easy and their team has been great helping me and answering all my questions! Looking forward to getting our lost packages covered!