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8.2
SavedBy Package Protection logo

SavedBy Package Protection

Develop by Shopify
Free plan available

Making lost, stolen, and damaged packages a worry of the past

Increase conversions
Revenue retention
Package protection option
Re-order or refund
Customer experience control
32 Reviews
8.2
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About SavedBy Package Protection

Launched Mar 29, 2022

Categories

Managing orders - Other Orders - Other

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Protect Shipments- Eliminate costs related to delivery issues and increase revenue at the same time!

With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue?

With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue? more
  • Reduce customer support costs, time, and stress
  • Increase conversion and loyalty via comfort and confidence in shipping
  • Mitigate losses by putting refunds and re-orders into the hands of SavedBy
  • Generate more revenue by having SavedBy place new orders in your store
  • Control the customer experience, from your door to theirs

Pros

  • Reduces customer support costs, time, and stress
  • Increases conversion and loyalty via comfort and confidence in shipping
  • Mitigates losses by putting refunds and re-orders into the hands of SavedBy
  • Generates more revenue by having SavedBy place new orders in your store
  • Helps business retain revenue when issues arise
  • Takes over the headache of dealing with shipping mistakes from companies like USPS, UPS, and FedEx
  • Gives customers the option to protect their packages and handle claims efficiently

Cons

  • Reliance on another party (SavedBy) to handle refunds and re-orders could introduce delays
  • Customer experience may vary based on the efficiency of SavedBy's claim process
  • Potential cost associated with using the package protection service
  • Limited control over the resolution process once a claim is filed
  • Possible customer dissatisfaction if SavedBy's claim processing time is slow

Top Helpful Reviews

Brake Free Technologies

Dec 22, 2025  on Shopify

I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support we receive through our slack channel. Our customers are happy, and that is the most important thing to us. Claim process is super simple for our customers. And we have plenty of support from the SaveBy team if anything comes up. Our CS team loves working with SaveBy. Their CEO is a great person. Everything always gets handled promptly. You don't loose money. What else are you looking for?

atgbuddies

Dec 18, 2025  on Shopify

Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this company!

Hydroviv

Dec 02, 2025  on Shopify

SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!

Grass Roots Farmers' Cooperative

Dec 02, 2025  on Shopify

SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.

HEATONIST

Dec 02, 2025  on Shopify

We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.

Iron Neck

Nov 07, 2025  on Shopify

We switched to SavedBy after struggling with another provider — and it’s been a total game changer. Their team is fast, reliable, and genuinely cares about helping our customers. Couldn’t ask for a better partner!

Tuft & Paw

Nov 07, 2025  on Shopify

Tuft & Paw has had a great experience with Savedby. In a competitive space, Savedby stands out with truly exceptional service. The team is lightning fast, flexible, and accommodating. If you're looking to add package protection to your site, there is no other option.

ILIA Beauty

Nov 07, 2025  on Shopify

Honestly, It's not often I feel impressed by the support I get from any app. The team at SavedBy responds within the same hour with dev support, questions around accounting, or on suggestions to the tool. It works very flawlessly and there are not a whole lot of reasons to not use this app if you are considering offering package protection.

Bala Wholesale

Oct 29, 2025  on Shopify

LOVE savedby. The founder is the best and the platform is seriously amazing. 10/10 recommend. From a brand doing 7M+ in revenue

Nature's Wild Berry

Oct 17, 2025  on Shopify

Natures Wild Berry has had a wonderful experience using Savedby and we recommend this anyone we know that has a Shopify store. It's wonderful for not just us but our customers. I HIGHLY recommend!

View all reviews

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