ExchangeIt Returns & Exchange

Develop by Shopify

$4.99-$19.99

/ Month

Free plan available 7 Days Free Trial

Boost customer retention with easy returns, refunds & exchange

Return management portal

Seamless returns processing

Efficient exchanges handling

Refunds management

Inventory restocking

Order management optimization

Cancellation handling

Integrated with shopify

Aftership order compatibility

About ExchangeIt Returns & Exchange

Launched Sep 27, 2015

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.

Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns.

All-in-one returns: Process refunds, exchanges, restocks and customer emails
Self-service portal: Branded return and exchange page and emails for shoppers
Instant exchanges: Create replacement orders with automatic inventory management
Flexible refunds: Auto-calculate amounts or offer credit to boost retention
Full restock control: Select products, quantities, and warehouse locations

Pros

Seamlessly process returns and exchanges from Shopify Admin
Works with orders fulfilled by Aftership
Efficiently handle cancellation and refund requests
Streamline order and inventory management
Simplify the return form process
Manage returns and refunds directly within Shopify Admin for streamlined operations
Flexible inventory restock by choosing products and selecting inventory locations
Create exchange orders directly within your orders page, simplifying the fulfillment process
Flexible refund options: auto-calculate or customize refunds from returned items
Autocomplete customer details and modify shipping as needed for seamless returns

Cons

Limited to Shopify Admin, may not be suitable for non-Shopify platforms
Dependent on Aftership for order fulfillment, which may not be preferable for all users
Potential learning curve for new users in integrating and utilizing all features efficiently
Customer support response times can vary

Top Helpful Reviews

BigTopShirtShop.com

Jun 12, 2025 on Shopify

App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.

Airmed Scrubs

Apr 17, 2025 on Shopify

We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!

Millwoods

Jan 15, 2025 on Shopify

ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!

L'ENTROPISTE

Jan 03, 2025 on Shopify

The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!

Indirookh

Nov 19, 2024 on Shopify

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Faja Girl

Nov 18, 2024 on Shopify

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Jador The Label

Nov 06, 2024 on Shopify

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

Cosa Uniform Europe

Oct 23, 2024 on Shopify

AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.

NewOn

Oct 10, 2024 on Shopify

App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!

Se-Luna

Oct 07, 2024 on Shopify

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

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