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Return Prime:Return & Exchange logo

Return Prime:Return & Exchange

Develop by Shopify

$19.99-$149.99

/ Month
Free plan available

Make revenue through returns, send automated labels & refund

Automated return labels
In-store returns
Refund alternatives
Logistics integration
Seamless migration
Customizable portal
Smart exchanges
Api integrations
Automated replacement orders

About Return Prime:Return & Exchange

Launched Oct 07, 2020

Categories

Built by Shopify

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Introduction Video

Description

Convert your returns to revenue with automated returns management, store credits, & smart upsells

Return Prime by GoKwik, helps Shopify brands automate returns and exchanges to convert returns to revenue. You can create custom return and exchange rules, offer store credit instead of refunds, and provide customers with a branded self-serve return portal. Integrate with your preferred WMS and logistics partners, automate return label generation, and track every return. Built for growing D2C brands, it reduces manual effort and gives clear insights into return trends, performance and ROI.

Return Prime by GoKwik, helps Shopify brands automate returns and exchanges to convert returns to revenue. You can create custom return and exchange rules, offer store credit instead of refunds, and provide customers with a branded self-serve return portal. Integrate with your preferred WMS and logistics partners, automate return label generation, and track every return. Built for growing D2C brands, it reduces manual effort and gives clear insights into return trends, performance and ROI. more
  • Automate the returns and exchange management with auto-approval and rejections
  • Incentivize exchanges over returns & capture the price difference or return fees
  • Set custom return rules based on product type, value, reason, or timeframe
  • Encourage store credit instead of refunds to retain revenue
  • Upsell relevant products during returns to turn refunds into new revenue

Pros

  • Highly feature-rich, supports returns, exchanges, and refunds in one place
  • Automates process for efficient returns management
  • Supports multiple refund methods, including store credit and cards
  • Offers in-store returns and promotes store credit refunds
  • Connects with over 30 apps; offers APIs and webhooks for custom integrations
  • Customer-friendly and customizable return portal
  • Easy migration from other returns apps
  • Excellent customer support; quick, helpful, and efficient
  • Regularly updated with new features and quick bug fixes
  • Positive user reviews about the interface for both customer and admin
  • Cost-effective compared to other similar apps
  • Eases tracking and management of returns on a single platform
  • Reduces customer complaints about returns processes

Top Helpful Reviews

FITScrubs® Inc

Oct 20, 2025  on Shopify

Constant issues with this app. Customers are unable to receive return labels via the return prime portal. When I send the error code to their customer support team, they keep giving incorrect information as to why the labels are not being delivered. They blame it on the shopify apollo graph ql integration that is built into shopify plus stating that its a user permission issue when it is not the case. All-in-all, the support team and app capabilities has downgraded. They had a team member named Shubaum who was very helpful but now there seems to be a leadership issue getting their support team to assist their customers. And don't get me started on the functionality of their return/exchange portal for customers. Customers have to process each item individually vs just selecting multiple items and processing. It's been an issue with RP for a while now and they keep stating its fixed but it's not. Shipstation is about to launch a return/exchange portal that is included in the shipstation subscription and as soon as that goes live we'll be migrating our services to that platform because the return prime team has not been helpful.

Flip Flop Dynasty

Oct 06, 2025  on Shopify

I've had a fantastic experience with the Return Prime team, especially with Wonder! Their support has been amazing — quick, helpful, and super enthusiastic. The setup for the return fee was smooth, and I appreciate how easy it was to configure. Looking forward to seeing how Return Prime helps streamline my store operations. Highly recommend!

Botanity

Oct 06, 2025  on Shopify

The Return & Exchange system has a user-friendly admin interface that makes it easy for every department to understand and use. During onboarding, the real-time support was especially helpful for first-time users, and the ability to share screenshots directly in chat made it much easier to get assistance with display or setting issues. Overall, it’s been a huge help in resolving a wide range of problems quickly and efficiently.

TheVanyas

Sep 30, 2025  on Shopify

Support team is very proactive and knowledgeable .They will always try to help and solve the problem .

Showoffff

Sep 25, 2025  on Shopify

We are using Return Prime from last 1 year and so far the app is helping us to manage our return with almost no-hassel. Recommended for e-commerce stores.

Earthbound™ Eco Sneakers

Sep 23, 2025  on Shopify

Great value for money. It's easy to use, and has all features we need for affordable price comparing to competitor apps. There are some cool upsell features. Support is always live.

IKAANYA

Sep 16, 2025  on Shopify

Spoke to Hyelladi, it was a wonderful experience. He answered all of our questions and was forthcoming with great ideas to improve the store and customer experience.

Studio Covers

Sep 04, 2025  on Shopify

Very helpful support! They guided me step by step with my Prime return request and made the whole process smooth and easy. Really appreciate the quick response and assistance

AXESSI

Aug 28, 2025  on Shopify

Hands down the best value return app I've found. Support is excellent too. And by best value, I don't mean less functionality. The functionality matches other more expensive apps too. If you're a small firm without the budget for some of the more well known return apps, you won't be disappointed choosing this one. (and special thanks to Adebayo for the most timely support and quick solutions)

LO+JAYNE

Aug 25, 2025  on Shopify

Return Prime has been such a game-changer for our store to set up automated returns. Customer service is amazing, quick and seamless live chat. Their team has been unbelievably responsive whenever we had questions. The integration with Shopify feels effortless and it’s taken a huge workload off our plate ... no more manual back-and-forth or messy tracking. Highly recommend to any brand looking for a polished, reliable returns solution!

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