We’ve worked with two other popular return and exchange apps on Shopify in the last 3 years, and this has been our best experience so far. The UI is flawless, packed with features that genuinely help both the brand and the customer, and it feels like they’ve thought through every possible use case. And the best thing about them is their exceptional customer service. They reply in under 5 minutes, are always happy to help, and somehow manage to leave you smiling with a fun GIF at the end, a nice touch when you’re dealing with such routine tasks like returns and shipments.

Perfect solution for returns and exchange management! Has made handling returns very easy and the customer serive is brilliant with advisors always available to help even with basic requests. Much recommended!

We’ve been really impressed with Return Prime’s customer support. The team replies fast, explains settings step-by-step, and doesn’t drop the ball until the issue is fully resolved. They even suggested best practices to prevent repeat errors. Great experience!

Constant issues with this app. Customers are unable to receive return labels via the return prime portal. When I send the error code to their customer support team, they keep giving incorrect information as to why the labels are not being delivered. They blame it on the shopify apollo graph ql integration that is built into shopify plus stating that its a user permission issue when it is not the case. All-in-all, the support team and app capabilities has downgraded. They had a team member named Shubaum who was very helpful but now there seems to be a leadership issue getting their support team to assist their customers. And don't get me started on the functionality of their return/exchange portal for customers. Customers have to process each item individually vs just selecting multiple items and processing. It's been an issue with RP for a while now and they keep stating its fixed but it's not. Shipstation is about to launch a return/exchange portal that is included in the shipstation subscription and as soon as that goes live we'll be migrating our services to that platform because the return prime team has not been helpful.

I've had a fantastic experience with the Return Prime team, especially with Wonder! Their support has been amazing — quick, helpful, and super enthusiastic. The setup for the return fee was smooth, and I appreciate how easy it was to configure. Looking forward to seeing how Return Prime helps streamline my store operations. Highly recommend!

The Return & Exchange system has a user-friendly admin interface that makes it easy for every department to understand and use. During onboarding, the real-time support was especially helpful for first-time users, and the ability to share screenshots directly in chat made it much easier to get assistance with display or setting issues. Overall, it’s been a huge help in resolving a wide range of problems quickly and efficiently.

Support team is very proactive and knowledgeable .They will always try to help and solve the problem .

We are using Return Prime from last 1 year and so far the app is helping us to manage our return with almost no-hassel. Recommended for e-commerce stores.

Great value for money. It's easy to use, and has all features we need for affordable price comparing to competitor apps. There are some cool upsell features. Support is always live.

Spoke to Hyelladi, it was a wonderful experience. He answered all of our questions and was forthcoming with great ideas to improve the store and customer experience.