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Customer reviews: Return Prime:Return & Exchange

Reviews (658)

Overall rating
4.9

What Merchants Think

Merchants who use "Return Prime: Return → Revenue" frequently praise its ease of use and feature-rich platform, which significantly enhances their return and exchange management efficiency. The app is commonly highlighted for its robust customer support team that is always ready to assist with quick and effective solutions, making the transition to using the app smooth for many businesses.

Key Strengths

  • Comprehensive customer support with prompt and friendly service, often mentioned as the best many have encountered.
  • Highly user-friendly interface making setup and integration seamless.
  • Ability to handle complex return and exchange requests efficiently.
  • Frequent updates and new features that improve functionality and user experience.
  • Customizable options that allow adjustments to suit specific business needs.
  • Offers integrations with other platforms such as ShipStation, enhancing workflow automation.

Common Concerns

  • Some users find the initial setup and requirement for support assistance intrusive.
  • Specific logistical challenges with certain postal services like USPS integration.
  • Occasional technical hiccups needing frequent communication with support to resolve.

Final Thoughts

Overall, "Return Prime: Return → Revenue" is highly recommended by merchants for its comprehensive features and exceptional customer support which streamline the return and exchange processes. Despite a few concerns regarding initial setup and logistic integration, the app is widely seen as a valuable tool for eCommerce businesses looking to optimize their returns management. The regular improvements and attentive support make it a robust solution in its category.

AXESSI

Aug 28, 2025  on Shopify

Hands down the best value return app I've found. Support is excellent too. And by best value, I don't mean less functionality. The functionality matches other more expensive apps too. If you're a small firm without the budget for some of the more well known return apps, you won't be disappointed choosing this one. (and special thanks to Adebayo for the most timely support and quick solutions)

LO+JAYNE

Aug 25, 2025  on Shopify

Return Prime has been such a game-changer for our store to set up automated returns. Customer service is amazing, quick and seamless live chat. Their team has been unbelievably responsive whenever we had questions. The integration with Shopify feels effortless and it’s taken a huge workload off our plate ... no more manual back-and-forth or messy tracking. Highly recommend to any brand looking for a polished, reliable returns solution!

MAHA Food Service

Aug 20, 2025  on Shopify

Muy buena aplicación para automatizar las devoluciones de tu página, también tienen buen servicio al cliente.

The Calm Collective

Aug 14, 2025  on Shopify

I would recommend Returns Prime not only for how convenient it is, but support if equally fabulous, specially Adebayo. A must for all online retailers.

Afterhrs

Aug 05, 2025  on Shopify

great app, and even better support. I had an issue and was offered an immediate online call to be taken through how to resolve the issue. Great support

Un Denim

Jul 29, 2025  on Shopify

Support team is very helpful and solve the issue in very less time and give more accurate suggestion to implement the logic which brand want to put

TAIPPE

Jul 18, 2025  on Shopify

Return Prime is an excellent solution for anyone looking to make the returns and exchanges process simple and enjoyable - for both the customer and the store. The application is intuitive, functional and efficient, facilitating the user experience at every stage. What's more, the support is a differentiator: always available, attentive and ready to resolve any queries quickly. An indispensable tool for anyone who values customer experience and operational efficiency!

CHARMÉ Lingerie

Jun 30, 2025  on Shopify

I’ve tested and researched many return & exchange apps, but this one immediately stood out. It’s not just a typical return tool—it’s built with a clear strategy to reduce return rates and turn exchanges into opportunities to boost revenue. What really caught my attention were the built-in upsell features and the smart tactics it uses to optimize customer journeys. It’s clearly designed not only to solve a problem, but to help your store grow. The pricing is also very fair considering the value it brings. This is exactly the kind of forward-thinking solution that should set the standard for return & exchange apps. So far, so good—I’m excited to see how it continues to perform.

THEFITTHEORY

Jun 30, 2025  on Shopify

this app is awesome, hassle free , no downtime , never got any issue to connect with customer care. Highly Recommended.

Alkinaa

Jun 26, 2025  on Shopify

Wonder was an amzing and incredible help - i could sit there firing questions all day and they would just fire back answers - great service. Thank you!

Tim Paris

Jun 25, 2025  on Shopify

Great app with all the necessary features for smooth operations. The support team is highly responsive and even helps with additional tasks and custom requirements.

Plus Curvves

Jun 23, 2025  on Shopify

Extremely bad experience. Since the start, have been facing many issues. Prepaid refunds not being done. 2 products return not integrated with Inventory management platform. Have to do many things manually. Support system is weak and things are not getting resolved on priority. Team changes the settings in backend without intimation which again leads to major issue. Not really happy. Will not recommend this. Genuine review.

WAYVE

Jun 23, 2025  on Shopify

Priyanka was extremely brilliant and efficient in handling all requests promptly. She managed to solve all matters related to smooth integration, setup, and testing in every step of the way. Fully appreciate her responsiveness and this was key for us moving forward with our launch. Kudos to you !

colorpopclothing.com

Jun 18, 2025  on Shopify

Installed this to help manage returns and made a slight error when I coded in some features. They were able to chat with me and fix things for the store. So far so good.

DizzyDuck Athleisure

Jun 18, 2025  on Shopify

Marie-Claire was super helpful, I think she sat online with me the whole day answering all of my questions! Thank you for your help, for adjusting the color tab, sharing the link, answering all my repetitive questions, very patient, thoughtful, kind and most important funny with her GIF usage! Kudos!

AMARAA

Jun 18, 2025  on Shopify

was connected with one of the customer care persons, she was super super helpful, guided me through everything and made the set up super easy that i did not require any developer to help with making the app live would definitely recommend this app to fellow brand owners especially for because of their top-notch customer service!

TEASE dancewear

Jun 05, 2025  on Shopify

EU merchants be beware: this app does not offer a downloadable or signable Data Processing Agreement (DPA). Under GDPR, a signed DPA is legally required when personal data is processed on your behalf. Without it, you’re not compliant. Until this is fixed, this app is not safe to use for EU businesses.

Stash and Stone

May 28, 2025  on Shopify

Just started using this app today and needed help with a small detail. I contacted customer service in the chat and not only were they extremely helpful and got it done for me in a matter of minutes, but their sense of humor was top notch!

NINECROWNS

May 22, 2025  on Shopify

Very easy system to navigate and reasonably priced. Support team is vey helpful and easy to get in touch. Overall would recommend.

Village Maternity

May 21, 2025  on Shopify

We needed some help regarding clients not receiving their return label, and Mark was understanding, clear, and quick to solve our problem. Besides that he was very proactive, and helped us set up the automation for return request approval. Thank you so much for all the precious help!

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