Constant issues with this app. Customers are unable to receive return labels via the return prime portal. When I send the error code to their customer support team, they keep giving incorrect information as to why the labels are not being delivered. They blame it on the shopify apollo graph ql integration that is built into shopify plus stating that its a user permission issue when it is not the case. All-in-all, the support team and app capabilities has downgraded. They had a team member named Shubaum who was very helpful but now there seems to be a leadership issue getting their support team to assist their customers. And don't get me started on the functionality of their return/exchange portal for customers. Customers have to process each item individually vs just selecting multiple items and processing. It's been an issue with RP for a while now and they keep stating its fixed but it's not. Shipstation is about to launch a return/exchange portal that is included in the shipstation subscription and as soon as that goes live we'll be migrating our services to that platform because the return prime team has not been helpful.

I've had a fantastic experience with the Return Prime team, especially with Wonder! Their support has been amazing — quick, helpful, and super enthusiastic. The setup for the return fee was smooth, and I appreciate how easy it was to configure. Looking forward to seeing how Return Prime helps streamline my store operations. Highly recommend!

The Return & Exchange system has a user-friendly admin interface that makes it easy for every department to understand and use. During onboarding, the real-time support was especially helpful for first-time users, and the ability to share screenshots directly in chat made it much easier to get assistance with display or setting issues. Overall, it’s been a huge help in resolving a wide range of problems quickly and efficiently.

Support team is very proactive and knowledgeable .They will always try to help and solve the problem .

We are using Return Prime from last 1 year and so far the app is helping us to manage our return with almost no-hassel. Recommended for e-commerce stores.

Great value for money. It's easy to use, and has all features we need for affordable price comparing to competitor apps. There are some cool upsell features. Support is always live.

Spoke to Hyelladi, it was a wonderful experience. He answered all of our questions and was forthcoming with great ideas to improve the store and customer experience.

Very helpful support! They guided me step by step with my Prime return request and made the whole process smooth and easy. Really appreciate the quick response and assistance

Hands down the best value return app I've found. Support is excellent too. And by best value, I don't mean less functionality. The functionality matches other more expensive apps too. If you're a small firm without the budget for some of the more well known return apps, you won't be disappointed choosing this one. (and special thanks to Adebayo for the most timely support and quick solutions)

Return Prime has been such a game-changer for our store to set up automated returns. Customer service is amazing, quick and seamless live chat. Their team has been unbelievably responsive whenever we had questions. The integration with Shopify feels effortless and it’s taken a huge workload off our plate ... no more manual back-and-forth or messy tracking. Highly recommend to any brand looking for a polished, reliable returns solution!

Muy buena aplicación para automatizar las devoluciones de tu página, también tienen buen servicio al cliente.

I would recommend Returns Prime not only for how convenient it is, but support if equally fabulous, specially Adebayo. A must for all online retailers.

great app, and even better support. I had an issue and was offered an immediate online call to be taken through how to resolve the issue. Great support

Support team is very helpful and solve the issue in very less time and give more accurate suggestion to implement the logic which brand want to put

Return Prime is an excellent solution for anyone looking to make the returns and exchanges process simple and enjoyable - for both the customer and the store. The application is intuitive, functional and efficient, facilitating the user experience at every stage. What's more, the support is a differentiator: always available, attentive and ready to resolve any queries quickly. An indispensable tool for anyone who values customer experience and operational efficiency!

I’ve tested and researched many return & exchange apps, but this one immediately stood out. It’s not just a typical return tool—it’s built with a clear strategy to reduce return rates and turn exchanges into opportunities to boost revenue. What really caught my attention were the built-in upsell features and the smart tactics it uses to optimize customer journeys. It’s clearly designed not only to solve a problem, but to help your store grow. The pricing is also very fair considering the value it brings. This is exactly the kind of forward-thinking solution that should set the standard for return & exchange apps. So far, so good—I’m excited to see how it continues to perform.

this app is awesome, hassle free , no downtime , never got any issue to connect with customer care. Highly Recommended.

Wonder was an amzing and incredible help - i could sit there firing questions all day and they would just fire back answers - great service. Thank you!

Great app with all the necessary features for smooth operations. The support team is highly responsive and even helps with additional tasks and custom requirements.

Extremely bad experience. Since the start, have been facing many issues. Prepaid refunds not being done. 2 products return not integrated with Inventory management platform. Have to do many things manually. Support system is weak and things are not getting resolved on priority. Team changes the settings in backend without intimation which again leads to major issue. Not really happy. Will not recommend this. Genuine review.