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Return Prime: Return → Revenue logo

Customer reviews: Return Prime: Return → Revenue

Reviews (826)

Overall rating
4.9

What Merchants Think

Merchants who use "Return Prime: Return → Revenue" frequently praise its ease of use and feature-rich platform, which significantly enhances their return and exchange management efficiency. The app is commonly highlighted for its robust customer support team that is always ready to assist with quick and effective solutions, making the transition to using the app smooth for many businesses.

Key Strengths

  • Comprehensive customer support with prompt and friendly service, often mentioned as the best many have encountered.
  • Highly user-friendly interface making setup and integration seamless.
  • Ability to handle complex return and exchange requests efficiently.
  • Frequent updates and new features that improve functionality and user experience.
  • Customizable options that allow adjustments to suit specific business needs.
  • Offers integrations with other platforms such as ShipStation, enhancing workflow automation.

Common Concerns

  • Some users find the initial setup and requirement for support assistance intrusive.
  • Specific logistical challenges with certain postal services like USPS integration.
  • Occasional technical hiccups needing frequent communication with support to resolve.

Final Thoughts

Overall, "Return Prime: Return → Revenue" is highly recommended by merchants for its comprehensive features and exceptional customer support which streamline the return and exchange processes. Despite a few concerns regarding initial setup and logistic integration, the app is widely seen as a valuable tool for eCommerce businesses looking to optimize their returns management. The regular improvements and attentive support make it a robust solution in its category.

Jelly Bunny TH

Sep 16, 2024  on Shopify

I highly recommend any business required to manage return & exchange on your site. The support team will quickly respond and assist if you have any concerns. Also, the app setting can be easily understood, and the set up can be customized to suit your business!

Select Trends Boutique

Sep 15, 2024  on Shopify

I am so excited to have found this app and to have been helped with the setup by Marie Claire, a customer service representative. It will streamline our returns process and help to convert returns into sales and return customers.

FunkyBabaji

Sep 12, 2024  on Shopify

I recently had the pleasure of using Return Prime, and I must say, the experience was nothing short of amazing. The actual service provided was top-notch. Not only did they deliver exactly what I needed, but they also went the extra mile to ensure everything was perfect.

Traumreiter

Sep 11, 2024  on Shopify

DIE BESTE RETOUREN SOFTWARE auch für DEUTSCHLAND!!! Das Programm hat nicht umsonst 5 Sterne. Erst funktionierte die Anbindung von DHL Deutschland nicht und dachte schon aha, deshalb nur englische Bewertungen... ABER: Ich wurde danach Zeuge eines so hervorragendenen Kundensupport wie ich ihn in den letzten 10 Jahren nicht mehr erlebt habe. Lösung durch hohes Engagement des Software Entwickler schnell gefunden. Funktioniert jetzt einwandfrei. Das macht mich zuversichtlich auch wenn mal wieder etwas hakt eine schnelle Problemlösung zu erreichen. Toller Funktionsumfang der vielleicht noch die eine oder andere Retoure abwenden kann.

NORDICTEAK.COM

Sep 11, 2024  on Shopify

Excellent experience and very easy to integrate. Shubham provided very helpful direction for connecting Return Prime with our Shopify store and had it set up within 15 minutes. I highly recommend this app and their service.

thejanki.com

Sep 11, 2024  on Shopify

We’ve been thoroughly impressed with Return Prime. The customer service has been outstanding, and setting up the platform was incredibly smooth. The numerous integrations make it a versatile tool, and the features like COD refunds and return notifications sent directly to customers are fantastic. We highly recommend it to anyone looking to streamline their returns process!

labelreyya

Sep 11, 2024  on Shopify

The support team is absolutely fantastic! They respond instantly and are extremely helpful in solving any issues. Thank you so much!

Spykar Lifestyles

Sep 11, 2024  on Shopify

Return Prime application has been a transformative experience for managing returns and exchanges. This has significantly reduced the time spent on handling returns and improved our operational efficiency. Customers appreciate the clear instructions and the ease with which they can initiate returns or exchanges.

Streetic

Sep 09, 2024  on Shopify

Thankyou for seamless experience, now customers would be able to easily and effortlessly manage their returns and exchanges.

PAPER

Aug 13, 2024  on Shopify

Great! Very user friendly and their customer service in incredibly helpful which makes the process much more streamlined and easier to get up and running, thank you Marie-claire for your help today!

Casartis Living

Aug 11, 2024  on Shopify

We're a brand new customer using the app for our claims portal, and we've had a fantastic experience so far! The company has been incredibly accommodating, tailoring the app to work perfectly for our needs. Their response time is super quick, and everyone I've spoken to has been amazingly helpful.

Shop Milk Teeth

Aug 07, 2024  on Shopify

Return prime is an amazing return portal that is affordable and easy to set up and use! Their customer service is also extremely helpful & responsive, they were able to assist with every single request! Highly recommend!

Lyn TH

Jul 25, 2024  on Shopify

This should be the best application to handle for return and exchange on Shopify! the configuration can be easily comprehended, the support team has a quick response and assist with setup precisely.

Matutina-Chic

Jul 25, 2024  on Shopify

J'ai découvert cette app et je l'adore déjà sans vous parler du service client qui est super et très serviable, ils sont à l'écoute et aide à résoudre les difficultés. Merci à vous. Vraiment je recommande ce service et formidable !

Capalaswim

Jul 22, 2024  on Shopify

They're super super helpful! Made the process so much easier for me with returns from my customers. Wonder was amazing and checked everything was working correctly for me. 5*, really recommend!!!

Pagal Awwrat

Jul 22, 2024  on Shopify

This is very helpful app and solves the core problem in terms of handling our returns and exchanges. Customer support is very quick and smooth.

JungleSurfshop

Jul 17, 2024  on Shopify

Only new to the Return Prime. Support staff have been excellent with setup. Very helpful and quick to sort out any issues.

Broken Oslo

Jul 14, 2024  on Shopify

Easy setup, helpful and quick response from the support team. Subham at support seemed competent and was flexible

Naturcontact UK

Jul 11, 2024  on Shopify

Great app and functionalities, not only this. It will help a lot when you get a lot of orders and converts better than automatic emails and manual work. Shubham was amazing in helping in setting automatic flows and custom strategies which are complex and now fully automatized. I feel my stores now will have much more potential and my customer service team much more free time, so scaling will be quicker and easier. I wish I found this app before and a special thanks to Shubham who stay on video call with me until midnight on Friday night. I can only recommend this app and the support revceived so far.

Bonito Shapewear

Jul 10, 2024  on Shopify

Shabham did an amazing job of helping setup his Return Prime! Shabham is the founder and has done an amazing job of thinking through all anyone would need in the Return & Exchange process. I highly recommend working with Return Prime and Shabham, they have a winning APP. Their interface is professional and effective. Further, Shabham went beyond the call of duty helping us integrate with ShipStation and properly guiding us through how to utilize Return Prime to make it easy for our customers and frankly for our team to manage the Exchange & Return process properly. Thank you Shabham, wishing you continued success!

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