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Customer reviews: Return Prime:Return & Exchange

Reviews (658)

Overall rating
4.9

What Merchants Think

Merchants who use "Return Prime: Return → Revenue" frequently praise its ease of use and feature-rich platform, which significantly enhances their return and exchange management efficiency. The app is commonly highlighted for its robust customer support team that is always ready to assist with quick and effective solutions, making the transition to using the app smooth for many businesses.

Key Strengths

  • Comprehensive customer support with prompt and friendly service, often mentioned as the best many have encountered.
  • Highly user-friendly interface making setup and integration seamless.
  • Ability to handle complex return and exchange requests efficiently.
  • Frequent updates and new features that improve functionality and user experience.
  • Customizable options that allow adjustments to suit specific business needs.
  • Offers integrations with other platforms such as ShipStation, enhancing workflow automation.

Common Concerns

  • Some users find the initial setup and requirement for support assistance intrusive.
  • Specific logistical challenges with certain postal services like USPS integration.
  • Occasional technical hiccups needing frequent communication with support to resolve.

Final Thoughts

Overall, "Return Prime: Return → Revenue" is highly recommended by merchants for its comprehensive features and exceptional customer support which streamline the return and exchange processes. Despite a few concerns regarding initial setup and logistic integration, the app is widely seen as a valuable tool for eCommerce businesses looking to optimize their returns management. The regular improvements and attentive support make it a robust solution in its category.

GRYAPE

Nov 04, 2024  on Shopify

Fast support and seamless integration, ideal for Indian brands. Cuts down on exchange and return times.

Lagorii Kids

Nov 03, 2024  on Shopify

Easily the best App for returns management, tons of features and customizations possible & incredible customer support

ADORNIA

Oct 28, 2024  on Shopify

Shubham is amazing! He totally setup my Returnprime on my site without an issue. It took 20 minutes. The support at Returnprime is excellent. This service is worth every penny. I have tried other return services and they cost more and the service is worse. Not with Shubham at Returnprime. They are excellent. I highly recommend.

GOBOOST

Oct 22, 2024  on Shopify

Leurs équipes de support sont incroyables. Ils répondent rapidement et son proactifs. Je recommande cette application. 5 étoiles.

Kemeti

Oct 21, 2024  on Shopify

First of all , they offer free plan for beginners also support team are very very kind and helpfull . thanks return prime team .

Magenta Muse

Oct 20, 2024  on Shopify

I recently added Return Prime to my Shopify Store and had a few questions, which were quickly resolved via text chat. I appreciate the quick polite responses and look forward to implementing Return Prime in my business knowing that help is nearby if needed.

Manuka

Oct 17, 2024  on Shopify

This return request app has been a game-changer. The support team is top-notch, always responsive and helpful. We’ve been able to create effective return incentives, which have greatly reduced return rates and boosted customer retention. Highly recommend!

Verified Shungite

Oct 09, 2024  on Shopify

The best best best onboarding experience. One chat and I am implemented!!! Thank you to Wonder, my rep

FamilienFaden

Oct 08, 2024  on Shopify

Really good, uncomplicated app, but what makes this app super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding without any question for perfect customer experience. No robots, ai but real person with real helpful support. I can only say many thanks for Hyelladi Pindar for the top support!

Medifeet

Sep 30, 2024  on Shopify

I am using return prime since 6 months almost and there is zero complaint. Excellent process...!!!! Keep It Up...!!!!!

BUMSONTHESADDLE

Sep 24, 2024  on Shopify

We are using Return Prime for more than 2 years now, and it is One of the best Return App for Shopify users. Their Service is top notch, very responsive and quick resolutions.

Attrangi

Sep 23, 2024  on Shopify

Return Prime is a great experience for managing returns and exchanges. They have improved our operational efficiency.

Aquatic Paradise Realm

Sep 18, 2024  on Shopify

Shubham was the best! Made everything so easy.. I'm very hard to teach i don't really get anything easily be he made it simple!

Jelly Bunny TH

Sep 16, 2024  on Shopify

I highly recommend any business required to manage return & exchange on your site. The support team will quickly respond and assist if you have any concerns. Also, the app setting can be easily understood, and the set up can be customized to suit your business!

Select Trends Boutique

Sep 15, 2024  on Shopify

I am so excited to have found this app and to have been helped with the setup by Marie Claire, a customer service representative. It will streamline our returns process and help to convert returns into sales and return customers.

FunkyBabaji

Sep 12, 2024  on Shopify

I recently had the pleasure of using Return Prime, and I must say, the experience was nothing short of amazing. The actual service provided was top-notch. Not only did they deliver exactly what I needed, but they also went the extra mile to ensure everything was perfect.

Traumreiter

Sep 11, 2024  on Shopify

DIE BESTE RETOUREN SOFTWARE auch für DEUTSCHLAND!!! Das Programm hat nicht umsonst 5 Sterne. Erst funktionierte die Anbindung von DHL Deutschland nicht und dachte schon aha, deshalb nur englische Bewertungen... ABER: Ich wurde danach Zeuge eines so hervorragendenen Kundensupport wie ich ihn in den letzten 10 Jahren nicht mehr erlebt habe. Lösung durch hohes Engagement des Software Entwickler schnell gefunden. Funktioniert jetzt einwandfrei. Das macht mich zuversichtlich auch wenn mal wieder etwas hakt eine schnelle Problemlösung zu erreichen. Toller Funktionsumfang der vielleicht noch die eine oder andere Retoure abwenden kann.

NORDICTEAK.COM

Sep 11, 2024  on Shopify

Excellent experience and very easy to integrate. Shubham provided very helpful direction for connecting Return Prime with our Shopify store and had it set up within 15 minutes. I highly recommend this app and their service.

thejanki.com

Sep 11, 2024  on Shopify

We’ve been thoroughly impressed with Return Prime. The customer service has been outstanding, and setting up the platform was incredibly smooth. The numerous integrations make it a versatile tool, and the features like COD refunds and return notifications sent directly to customers are fantastic. We highly recommend it to anyone looking to streamline their returns process!

labelreyya

Sep 11, 2024  on Shopify

The support team is absolutely fantastic! They respond instantly and are extremely helpful in solving any issues. Thank you so much!

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