Return Prime: Return → Revenue logo

Customer reviews: Return Prime: Return → Revenue

Reviews (787)

Overall rating
4.9

What Merchants Think

Merchants who use "Return Prime: Return → Revenue" frequently praise its ease of use and feature-rich platform, which significantly enhances their return and exchange management efficiency. The app is commonly highlighted for its robust customer support team that is always ready to assist with quick and effective solutions, making the transition to using the app smooth for many businesses.

Key Strengths

  • Comprehensive customer support with prompt and friendly service, often mentioned as the best many have encountered.
  • Highly user-friendly interface making setup and integration seamless.
  • Ability to handle complex return and exchange requests efficiently.
  • Frequent updates and new features that improve functionality and user experience.
  • Customizable options that allow adjustments to suit specific business needs.
  • Offers integrations with other platforms such as ShipStation, enhancing workflow automation.

Common Concerns

  • Some users find the initial setup and requirement for support assistance intrusive.
  • Specific logistical challenges with certain postal services like USPS integration.
  • Occasional technical hiccups needing frequent communication with support to resolve.

Final Thoughts

Overall, "Return Prime: Return → Revenue" is highly recommended by merchants for its comprehensive features and exceptional customer support which streamline the return and exchange processes. Despite a few concerns regarding initial setup and logistic integration, the app is widely seen as a valuable tool for eCommerce businesses looking to optimize their returns management. The regular improvements and attentive support make it a robust solution in its category.

Capalaswim

Jul 22, 2024  on Shopify

They're super super helpful! Made the process so much easier for me with returns from my customers. Wonder was amazing and checked everything was working correctly for me. 5*, really recommend!!!

Pagal Awwrat

Jul 22, 2024  on Shopify

This is very helpful app and solves the core problem in terms of handling our returns and exchanges. Customer support is very quick and smooth.

JungleSurfshop

Jul 17, 2024  on Shopify

Only new to the Return Prime. Support staff have been excellent with setup. Very helpful and quick to sort out any issues.

Broken Oslo

Jul 14, 2024  on Shopify

Easy setup, helpful and quick response from the support team. Subham at support seemed competent and was flexible

Naturcontact UK

Jul 11, 2024  on Shopify

Great app and functionalities, not only this. It will help a lot when you get a lot of orders and converts better than automatic emails and manual work. Shubham was amazing in helping in setting automatic flows and custom strategies which are complex and now fully automatized. I feel my stores now will have much more potential and my customer service team much more free time, so scaling will be quicker and easier. I wish I found this app before and a special thanks to Shubham who stay on video call with me until midnight on Friday night. I can only recommend this app and the support revceived so far.

Bonito Shapewear

Jul 10, 2024  on Shopify

Shabham did an amazing job of helping setup his Return Prime! Shabham is the founder and has done an amazing job of thinking through all anyone would need in the Return & Exchange process. I highly recommend working with Return Prime and Shabham, they have a winning APP. Their interface is professional and effective. Further, Shabham went beyond the call of duty helping us integrate with ShipStation and properly guiding us through how to utilize Return Prime to make it easy for our customers and frankly for our team to manage the Exchange & Return process properly. Thank you Shabham, wishing you continued success!

Pretty Simple

Jul 09, 2024  on Shopify

Great first impression! Shubham was absolutely amazing. Helped set up our store wicked fast. Super informative about the application, asked all the right questions so the settings were appropriate for our store. We were considering Loop - which also has amazing features and seems to be a great return app. But for about 10 times the cost of Return Prime. Super happy with our decision so far! Looking forward to saving countless hours on customer service dealing with returns! 10/10

Frebano

Jul 04, 2024  on Shopify

Hands down a Must have app for all the ecommerce folks out there. Team is responsive. All in all 10/10

Matutina-Chic

Jul 03, 2024  on Shopify

Je viens de découvrir cette app et je l'adore déjà sans vous parler du service client qui est super et très serviable. Vraiment je recommande ce service!

houseofidaa

Jun 27, 2024  on Shopify

I had an outstanding experience with the customer support team! They were prompt, friendly, and resolved my issue quickly. The representative was knowledgeable and went above and beyond to ensure I was satisfied. It’s rare to find such dedication and efficiency. Highly recommend!

KANUDA USA

Jun 16, 2024  on Shopify

We've been using this app for more than 2 years now, and it's been an excellent experience. It's very feature-rich and they've made significant improvements over time, with new features being regularly added and bugs swiftly fixed. Highly recommend this app-

Crokinole Europe

Jun 13, 2024  on Shopify

Wonder *yes her name is Wonder :) - is the best and a wonderful and patient woman who really listens and takes up all your requests the same day - she has made my experience just wow!

The Heartbeat Brand

Jun 05, 2024  on Shopify

I am Greatful that you went above and beyond to assist me with my issues and am pleased to have worked out my issues. Thank you so much

Preetibora

Jun 03, 2024  on Shopify

By far the most comprehensive solution for returns and exchanges. An absolute steal for the level of granular support.

PALAVA japan

Jun 02, 2024  on Shopify

Have checked and actually tried 5 different apps in this category. Return Prime provides the best features and super quick and clever (+ fun) support. "Wonder" really helped me with solutions I couldn't come up with. Can't wait to publish our new website and see how it really works.

Cupindy

May 29, 2024  on Shopify

Really amazing and quick customer support, they are very supportive and show a professional works Thank you team

Numero Uno

May 28, 2024  on Shopify

Thank you return prime you sort our life before return prime we faced so many problems to track the returns but now is very easy to look all these things in one platform. This app works so smooth and Hassel free. Return is so easy now and get less customers complaints. I recommend whose starting their own business this is the best app for that.

Sunday Minute

May 17, 2024  on Shopify

highly recommend, great app very easy to use. The team at Return Prime were very helpful and helped us easily install it into our website and make the required changes.

REDTAG

May 15, 2024  on Shopify

Great interface for both customer and admin. With new integrations being added regularly, we are able to manage our return journey efficiently

KNM Computers

May 08, 2024  on Shopify

not had a return come in yet but setting up everything has been a breeze, on some occasions ive not been able to set something up they have been johnny on the spot and sorted it for me. highly recommended.

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