Spoke to Hyelladi, it was a wonderful experience. He answered all of our questions and was forthcoming with great ideas to improve the store and customer experience.

Very helpful support! They guided me step by step with my Prime return request and made the whole process smooth and easy. Really appreciate the quick response and assistance

Hands down the best value return app I've found. Support is excellent too. And by best value, I don't mean less functionality. The functionality matches other more expensive apps too. If you're a small firm without the budget for some of the more well known return apps, you won't be disappointed choosing this one. (and special thanks to Adebayo for the most timely support and quick solutions)

Return Prime has been such a game-changer for our store to set up automated returns. Customer service is amazing, quick and seamless live chat. Their team has been unbelievably responsive whenever we had questions. The integration with Shopify feels effortless and it’s taken a huge workload off our plate ... no more manual back-and-forth or messy tracking. Highly recommend to any brand looking for a polished, reliable returns solution!

Muy buena aplicación para automatizar las devoluciones de tu página, también tienen buen servicio al cliente.

I would recommend Returns Prime not only for how convenient it is, but support if equally fabulous, specially Adebayo. A must for all online retailers.

great app, and even better support. I had an issue and was offered an immediate online call to be taken through how to resolve the issue. Great support

Support team is very helpful and solve the issue in very less time and give more accurate suggestion to implement the logic which brand want to put

Return Prime is an excellent solution for anyone looking to make the returns and exchanges process simple and enjoyable - for both the customer and the store. The application is intuitive, functional and efficient, facilitating the user experience at every stage. What's more, the support is a differentiator: always available, attentive and ready to resolve any queries quickly. An indispensable tool for anyone who values customer experience and operational efficiency!

I’ve tested and researched many return & exchange apps, but this one immediately stood out. It’s not just a typical return tool—it’s built with a clear strategy to reduce return rates and turn exchanges into opportunities to boost revenue. What really caught my attention were the built-in upsell features and the smart tactics it uses to optimize customer journeys. It’s clearly designed not only to solve a problem, but to help your store grow. The pricing is also very fair considering the value it brings. This is exactly the kind of forward-thinking solution that should set the standard for return & exchange apps. So far, so good—I’m excited to see how it continues to perform.