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8.5
Return Prime:Return & Exchange logo

Return Prime:Return & Exchange

$19.99-$149.99

/ Month
Free plan available

Make revenue through returns, send automated labels & refund

Automated return labels
In-store returns
Refund alternatives
Logistics integration
Seamless migration
Customizable portal
Smart exchanges
Api integrations
Automated replacement orders

About Return Prime:Return & Exchange

Launched Oct 07, 2020

Categories

Built by Appsdart Solutions Private Limited

Synctrack Order Tracking logo
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Introduction Video

Description

Convert your returns to revenue with automated returns management, store credits, & smart upsells

Return Prime helps Shopify brands automate returns and exchanges to convert returns to revenue. You can create custom return and exchange rules, offer store credit instead of refunds, and provide customers with a branded self-serve return portal. Integrate with your preferred WMS and logistics partners, automate return label generation, and track every return. Built for growing D2C brands, it reduces manual effort and gives clear insights into return trends, performance and ROI.

Return Prime helps Shopify brands automate returns and exchanges to convert returns to revenue. You can create custom return and exchange rules, offer store credit instead of refunds, and provide customers with a branded self-serve return portal. Integrate with your preferred WMS and logistics partners, automate return label generation, and track every return. Built for growing D2C brands, it reduces manual effort and gives clear insights into return trends, performance and ROI. more
  • Automate the returns and exchange management with auto-approval and rejections
  • Incentivize exchanges over returns & capture the price difference or return fees
  • Set custom return rules based on product type, value, reason, or timeframe
  • Encourage store credit instead of refunds to retain revenue
  • Upsell relevant products during returns to turn refunds into new revenue

Pros

  • Highly feature-rich, supports returns, exchanges, and refunds in one place
  • Automates process for efficient returns management
  • Supports multiple refund methods, including store credit and cards
  • Offers in-store returns and promotes store credit refunds
  • Connects with over 30 apps; offers APIs and webhooks for custom integrations
  • Customer-friendly and customizable return portal
  • Easy migration from other returns apps
  • Excellent customer support; quick, helpful, and efficient
  • Regularly updated with new features and quick bug fixes
  • Positive user reviews about the interface for both customer and admin
  • Cost-effective compared to other similar apps
  • Eases tracking and management of returns on a single platform
  • Reduces customer complaints about returns processes

Top Helpful Reviews

Alkinaa

Jun 26, 2025  on Shopify

Wonder was an amzing and incredible help - i could sit there firing questions all day and they would just fire back answers - great service. Thank you!

Tim Paris

Jun 25, 2025  on Shopify

Great app with all the necessary features for smooth operations. The support team is highly responsive and even helps with additional tasks and custom requirements.

Plus Curvves

Jun 23, 2025  on Shopify

Extremely bad experience. Since the start, have been facing many issues. Prepaid refunds not being done. 2 products return not integrated with Inventory management platform. Have to do many things manually. Support system is weak and things are not getting resolved on priority. Team changes the settings in backend without intimation which again leads to major issue. Not really happy. Will not recommend this. Genuine review.

WAYVE

Jun 23, 2025  on Shopify

Priyanka was extremely brilliant and efficient in handling all requests promptly. She managed to solve all matters related to smooth integration, setup, and testing in every step of the way. Fully appreciate her responsiveness and this was key for us moving forward with our launch. Kudos to you !

colorpopclothing.com

Jun 18, 2025  on Shopify

Installed this to help manage returns and made a slight error when I coded in some features. They were able to chat with me and fix things for the store. So far so good.

DizzyDuck Athleisure

Jun 18, 2025  on Shopify

Marie-Claire was super helpful, I think she sat online with me the whole day answering all of my questions! Thank you for your help, for adjusting the color tab, sharing the link, answering all my repetitive questions, very patient, thoughtful, kind and most important funny with her GIF usage! Kudos!

AMARAA

Jun 18, 2025  on Shopify

was connected with one of the customer care persons, she was super super helpful, guided me through everything and made the set up super easy that i did not require any developer to help with making the app live would definitely recommend this app to fellow brand owners especially for because of their top-notch customer service!

TEASE dancewear

Jun 05, 2025  on Shopify

EU merchants be beware: this app does not offer a downloadable or signable Data Processing Agreement (DPA). Under GDPR, a signed DPA is legally required when personal data is processed on your behalf. Without it, you’re not compliant. Until this is fixed, this app is not safe to use for EU businesses.

Stash and Stone

May 28, 2025  on Shopify

Just started using this app today and needed help with a small detail. I contacted customer service in the chat and not only were they extremely helpful and got it done for me in a matter of minutes, but their sense of humor was top notch!

NINECROWNS

May 22, 2025  on Shopify

Very easy system to navigate and reasonably priced. Support team is vey helpful and easy to get in touch. Overall would recommend.

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