Loop Returns & Exchanges

Develop by Shopify

$155-$340

/ Month

Free plan available

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges

Tracking

Customer insights

Logistics integration

Fraud protection

Custom rules

Save sales

Automated platform

Customer lifetime value

About Loop Returns & Exchanges

Launched May 26, 2021

Built by Shopify

Address

1584 Parent Ave, Windsor, ON, N8X 4J7, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.

Optimize return costs with Workflows, Logistics, Point of Sale, and more
Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
Protect against return fraud using Workflows, Custom Rules, and Blocklists
Provide a premium experience with at-home pickup and simple, self-serve returns
Build confidence with Tracking and learn about shopper behavior with Analytics

Pros

Automated platform that enhances customer lifetime value
Creates a shopping experience within the returns process
Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
Improves customer retention and upsell value
Makes returns stress-free for shoppers
Optimizes return costs with features like Workflows, Logistics, and Point of Sale
Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
Minimizes return fraud using Workflows, Custom Rules, and Blocklists
Provides premium features like at-home pickup and self-serve returns
Offers tracking to build customer confidence and insights to understand shopper behavior
Highly rated customer service and user-friendly platform

Cons

No free trial period mentioned to allow potential users to test the app
May require some initial setup and customization, which could be time-consuming for new users
No detailed pricing information provided up front
Requires integration with existing e-commerce platforms, which may present compatibility issues

Top Helpful Reviews

Betts

Oct 08, 2025 on Shopify

The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.

ReCellExchange

Oct 06, 2025 on Shopify

e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money. We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.

Stüssy

Sep 26, 2025 on Shopify

Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!

MESHKI US

Sep 25, 2025 on Shopify

The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!

VETTONA®

Sep 25, 2025 on Shopify

UPDATE ON EXPERIENCE - Complete garbage, 4 MONTHS IN STILL CANT DO A RETURN, and now they say I cant do a return to a parcel locker, tried asking for my money back they wont give it me, wish i'd never set this up, be warned, do your research before you sign up

alexevenings.com

Sep 23, 2025 on Shopify

Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.

Drinkmate USA

Sep 19, 2025 on Shopify

Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.

Body Glove

Sep 18, 2025 on Shopify

Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.

RainSisters

Sep 16, 2025 on Shopify

Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.

Knockaround

Sep 08, 2025 on Shopify

Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!

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