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Loop Returns & Exchanges logo

Loop Returns & Exchanges

Develop by Shopify

$155-$340

/ Month
Free plan available

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value

About Loop Returns & Exchanges

Launched May 26, 2021

Categories

Built by Shopify

Address

8127 Mesa Dr, STE B206-141, Austin, TX, 78759, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Analytics

Pros

  • Automated platform that enhances customer lifetime value
  • Creates a shopping experience within the returns process
  • Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
  • Improves customer retention and upsell value
  • Makes returns stress-free for shoppers
  • Optimizes return costs with features like Workflows, Logistics, and Point of Sale
  • Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
  • Minimizes return fraud using Workflows, Custom Rules, and Blocklists
  • Provides premium features like at-home pickup and self-serve returns
  • Offers tracking to build customer confidence and insights to understand shopper behavior
  • Highly rated customer service and user-friendly platform

Cons

  • No free trial period mentioned to allow potential users to test the app
  • May require some initial setup and customization, which could be time-consuming for new users
  • No detailed pricing information provided up front
  • Requires integration with existing e-commerce platforms, which may present compatibility issues

Top Helpful Reviews

Stüssy

Sep 26, 2025  on Shopify

Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!

MESHKI US

Sep 25, 2025  on Shopify

The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!

VETTONA®

Sep 25, 2025  on Shopify

UPDATE ON EXPERIENCE - Complete garbage, 4 MONTHS IN STILL CANT DO A RETURN, and now they say I cant do a return to a parcel locker, tried asking for my money back they wont give it me, wish i'd never set this up, be warned, do your research before you sign up

alexevenings.com

Sep 23, 2025  on Shopify

Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.

Drinkmate USA

Sep 19, 2025  on Shopify

Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.

Body Glove

Sep 18, 2025  on Shopify

Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.

RainSisters

Sep 16, 2025  on Shopify

Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.

Knockaround

Sep 08, 2025  on Shopify

Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!

Labo Mono

Sep 04, 2025  on Shopify

European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.

DUER

Aug 28, 2025  on Shopify

Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!

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