WildGoose Live Chat

Develop by Shopify

Free plan available

One platform covers multiple channels of communication

Automatic translation

Data statistics

Multi-channel live chat

Efficient agent collaboration

About WildGoose Live Chat

Launched Feb 28, 2024

Built by Shopify

Address

6 Tech Way, Cranbourne, VIC, 3977, AU

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Description

A platform that covers multiple channels of communication between you and customers

WildGoose customer service is a cross-border customer service tool, covering multiple channels such as website, Email, Facebook, Instagram, Telegram and Line. It can be used as an independent website tool for e-commerce or other scenarios that require real-time online communication. It can improve manual efficiency, conversion rate, repurchase rate, customer satisfaction, precipitate private domain traffic, and empower business growth!

Multi-channel live chat: A platform covers multiple channels of communication
Automatic translation: Messages can be automatically translated
Data statistic: Provide agent workload, service quality and other indicators
Efficient agent collaboration: Agents can communicate through the same platform

Pros

Supports multiple communication channels including website, Email, Facebook, Instagram, Telegram, and Line
Enhances customer service in cross-border scenarios, ideal for e-commerce businesses
Improves manual efficiency, conversion rates, repurchase rates, and customer satisfaction
Helps in building private domain traffic, which can empower business growth
Features automatic translation to facilitate communication in different languages
Provides data statistics on agent workload and service quality, aiding in performance analysis
Facilitates efficient agent collaboration through a singular platform

Cons

Potential complexity in managing multiple channels through one platform
Might require training for agents to fully utilize all features and tools effectively
Dependency on internet connectivity for real-time communication
Possible integration issues with existing systems or platforms used by the business