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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,110)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

SolarLED™

Aug 28, 2024  on Shopify

CJ Dropshipping has been an absolute game-changer for my business! The platform itself is incredibly user-friendly, and the product selection is vast, allowing me to find exactly what my customers are looking for. However, what truly sets CJ apart is their exceptional customer service. My agent, April, has been nothing short of amazing. She's always there to answer my questions, resolve any issues, and provide valuable insights. With April's support and CJ's robust platform, I've been able to streamline my operations, increase my sales, and focus on what I do best - growing my business. I wholeheartedly recommend CJ Dropshipping to anyone looking to take their e-commerce venture to the next level.

Senza-Stockholm

Aug 28, 2024  on Shopify

Very satisfied with the service. Krise helps me well and is always available quickly. He also helps with finding solutions. Definitely highly recommended! thanks.

Valestra

Aug 28, 2024  on Shopify

Excellent Service from Box Chen Box Chen provided outstanding help with three issues I had with a client. His quick and professional approach ensured everything was resolved smoothly. Thanks to his efforts, the client is satisfied, and the relationship is maintained. Kaycee Chen has been incredibly helpful in supporting our customers. Her dedication, professionalism, and attention to detail have greatly improved customer satisfaction. We’re very grateful for her contributions and look forward to continuing our collaboration.

Zavmay

Aug 28, 2024  on Shopify

I honestly think CJ is a great app except that it lacks one important thing: supplier inventory tracking. After taking a long time to add many products onto my store, I ordered one of the products to examine it. But they told me the product is discontinued (so why was it listed as available???). So, I deleted the product, and checked if one of my other product is available too. It is also out of stock. So, I went ahead and ordered a third product that shows high invetory in factory (available). But they told me it is also out of stock. So, how in the world am I supposed to know what is in stock and what's not??? If a product is discontinued, why is it listed? Many products are listed, but NOT SUPPLIED. They do have pre-order inventory but one needs a capital to buy in bulk, and I'm just getting started. I'm considering other apps and suppliers now Their customer service is great!

Vendie

Aug 28, 2024  on Shopify

My experience so far with CJ has been good. Kristy is very helpful with any problems I have run into.

DIMELO FASHION

Aug 28, 2024  on Shopify

I recently started using CJdropshipping, and I am extremely satisfied with the service! My agent, Sini Liu, has been incredibly helpful and responsive, making the entire process smooth and efficient. She has always been available to answer my questions and has provided excellent support every step of the way. Thanks to Sini Liu, my experience with CJdropshipping has been fantastic, and I highly recommend their services to anyone looking to streamline their dropshipping business!

My Store

Aug 28, 2024  on Shopify

Minor issues on processing order, the other works well so far is quite ideal and user friendly for new dropshippers.

Blingverse †

Aug 28, 2024  on Shopify

Cj dropshipping has been nothing but great to me and with the help of Mangos service Its been even better. She's always there to help whenever I have questions about anything regarding orders, or even just products I am interested in selling! 5 stars.

My Store

Aug 28, 2024  on Shopify

I'm a dropshipper who just started out and got referred to CJdropshipping instead of services like autoDS and Zendrop. As soon as I had setup my account I received help and support from Angel through whatsapp. Their customer service has blown my mind and I've just gotten started. If you're hesitating choose CJ!

Elaro

Aug 28, 2024  on Shopify

I recently started with CJdropshipping and everything works so far. Special thanks to my agent, July Chan, who is always there to help. Always has the solution and is quick to help!

MoodWear

Aug 28, 2024  on Shopify

My agent Ely, is more than an agent, he's my business partner, a big part of my sucess it's because of his dedication, recommendations, proactivity and kindness. I really couldn't imagine my business without him. I recommend working with him without hesitation, he's 1000% an amazing professional and person, hopefully i can work with him for many more years. Thanks a lot Ely for your dedication!

OUHOE

Aug 28, 2024  on Shopify

Im very happy with CJ, everything works fine! I get any time any support that i need, also im very very happy with my Agent Dolly!! She is so professional and fast in the support. Thank you very much Dolly

TechVitaHub

Aug 27, 2024  on Shopify

Well it's been a good practical and experienced alot of knowledge. Therefore I do appreciate for the continued support from Leah

ChinaDrops - The Best for You

Aug 27, 2024  on Shopify

We have been using the app for 3 months now. It works great with Shopify. Everything is almost automatic. In the beginning, there were problems with the setup because of the tax regulations and the import from China to Germany (IOSS procedure). Together with the APP support and CJ support, we were able to solve this quickly. Questions about the products, shipping options etc. are also answered promptly and professionally by CJ support. For certain products, special bundles have even been set up for us. Especially personal supervisors helps a lot if you have no experience with the platform yet. We would especially like to highlight John, who immediately clarifies questions about products or problems with shipping and also helps us with any other handling questions. We can therefore only recommend the APP and working with CJ as a dropshipping company. For even faster delivery times, even more products would have to be available in CJ's warehouses in Europe.

lightstripsco

Aug 27, 2024  on Shopify

I can't say enough good things about John at CJdropshipping! He's incredibly helpful and always attentive to our needs. Whether it's a small question or a big request, he handles everything with a smile. John truly makes our experience top-notch!

Zuthoria

Aug 27, 2024  on Shopify

John at CJdropshipping is amazing to work with! He's always so helpful, attentive, and ready to assist with any questions or requests. His friendly and accommodating approach makes everything so much easier. I couldn't ask for a better partner!

rioana®

Aug 27, 2024  on Shopify

I've been using this platform for over two years now, and I highly recommend it to anyone looking to start their own business. The platform is intuitive and user-friendly, making it easy to navigate and manage various aspects of my business. One of the standout features is having a dedicated personal agent to assist with any questions or concerns. I consider myself fortunate to have Vincy as my agent; she consistently goes above and beyond to support me and my team. Her prompt updates and effective solutions have been invaluable. I'm genuinely grateful for her exceptional service. Thank you, Vincy.

Anxiely™

Aug 27, 2024  on Shopify

excellent app for using dropshipping, thanks to my agent I had perfect assistance. She is clear in everything and helps you in every way to make you understand something, she responds quickly. Ceci the best :)

The Divine Being

Aug 27, 2024  on Shopify

Great experience with our agent July Chan - she goes the extra mile to make sure everything is well taken care of. Is responsive and follows up on the request we put through. Highly recommended.

ShapelyStyle

Aug 27, 2024  on Shopify

My favorite sourcing app. I had the pleasure of being assisted by agent July Chan. Any question or request I had was promptly dealt with. All and all CJ has made sourcing and fulfilment a breeze.

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