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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Dreammaxpro

Apr 18, 2024  on Shopify

I am very satisfied with CJ's customer service. I used to work with another company and I always had to wait a long time before I got an answer. Especially Suki Huang, helped me with several questions and was able to answer immediately and everything was very clear.

Mindful Transformation

Apr 18, 2024  on Shopify

Exceptional Service from Zoey at CJ Dropshipping I recently had the pleasure of receiving assistance from Zoey at CJ Dropshipping, and I couldn't be more impressed. Zoey went above and beyond to ensure that all my queries were addressed promptly and comprehensively. Their efficiency and attention to detail were truly commendable, making my experience seamless and enjoyable. I deeply appreciate Zoey’s dedication to providing top-notch customer service and would highly recommend their assistance to anyone in need. Thank you, Zoey for your outstanding support!

Admin

Apr 18, 2024  on Shopify

I've been using CJdropshipping. I am happy with the service. I am truly satisfied with my agent Zoey.

INGRIID

Apr 18, 2024  on Shopify

Jim was very helpful and quick responses. And straight to the point ...quick to understand and explained everything to the simplest but understandable manner...that's Jim

Lumina

Apr 18, 2024  on Shopify

I was finishing setting up my store and sometimes I need a quick answer to something I don't know. I simply asked through the chat and had a really quick response from Sulee li solving my doubt, also helped me note something I hadn't seen and how to set it properly. That's what we need, quick solutions to keep on working on what we were doing.

Sunrise Paw Prints

Apr 18, 2024  on Shopify

Royce Zhang and his team at CJ DropShipping did a Great Job solving my Design Button software problem for my P.O.D. product on my Shopify store. I have been using CJ DropShipping for a short time and Royce helped educate me with some ordering & setup issues I had being a rookie with this platform. Thanks again Royce, I appreciate your Help!

DayDropz

Apr 18, 2024  on Shopify

I can't speak highly enough of my experience with CJ Dropshipping, and I have Miya Huang to thank for a large part of that! The customer service provided by Miya is exceptional. a Sourcing request failed and she helped me inmediately to re-assign the request and look for a manufacturer!

Enolia

Apr 18, 2024  on Shopify

I had a problem and See solved it in an understandable way. Fast response time and nice service. Gladly again, that's how good service has to be. Thank you for the work.

leathery

Apr 18, 2024  on Shopify

I’m very happy with CJdropshipping - you get very good prices, good delivery times and a nice service (especially with Roxane, she helped me so much in terms of custom packaging and also the products itself - quick response and extremly helpful) The connection with your shopify store is easy and works great - you can import the products from CJ (and there are plenty) in your store or connect your existing products with CJ. All in all I can really recommend CJ.

Amoria

Apr 17, 2024  on Shopify

Very cheap prices and especially good customer service. They provide you a helpful english speaking agent. Thank you Miya Huang for your helpful advice in many situations.

Effexxi

Apr 17, 2024  on Shopify

I've been using CJ for a while but today I had the best customer service experience with them. My agent Doki Huang was very helpful and went above and beyond to match my needs. Thank you!

Totally Tina's

Apr 17, 2024  on Shopify

Very difficult to get service. Items take forever to be processed. May be ok if you are ordering wholesale but dropship to customers i don't recommend. Made many sales that had to be refunded back to customer. And I'm just at a loss.

Pink Gaming

Apr 17, 2024  on Shopify

I've been using CJdropshipping for quite a long time. I am happy with the service. I am truly satisfied with my agent Miya Huang. I can ask her anything and she always kindly helps me.

ETecDirect

Apr 17, 2024  on Shopify

CJdropshipping is the best for speed and ease. Corry Wang makes it even better. Her service is top notch. Corry will find me the answer to any question I may have.A+

RadiRoots

Apr 17, 2024  on Shopify

I recently had the pleasure of working with Ely at CJ Dropshipping, and I must say, the experience was nothing short of exceptional. From the moment I initiated contact, Ely displayed a level of professionalism and dedication that surpassed my expectations. Ely's communication skills were outstanding. He promptly responded to all of my inquiries, addressing each concern with clarity and thoroughness. His ability to explain complex processes in a simple and understandable manner was truly impressive, making the entire collaboration smooth and effortless. What truly set Ely apart was his unwavering commitment to customer satisfaction. He went above and beyond to ensure that my needs were met and that I was completely satisfied with the service provided. Ely demonstrated a genuine willingness to listen to my requirements and tailor solutions accordingly, which is a rare quality in today's fast-paced business world. Moreover, Ely's expertise in dropshipping logistics was evident throughout our interaction. He guided me through the entire process with precision, offering valuable insights and recommendations along the way. Thanks to his expertise, I was able to navigate potential challenges seamlessly and achieve optimal results for my business. In addition to his professional prowess, Ely's friendly demeanor and positive attitude made the collaboration truly enjoyable. He exuded enthusiasm and passion for his work, which was contagious and further solidified my confidence in his abilities. Overall, I cannot recommend Ely at CJ Dropshipping highly enough. His dedication, expertise, and exceptional service have undoubtedly made a lasting impression on me. If you're looking for a reliable partner to support your dropshipping endeavors, look no further than Ely. He is, without a doubt, a valuable asset to the CJ Dropshipping team.

DAILYUSE-STORE

Apr 16, 2024  on Shopify

My agent was very helpful and always available to my questions her name (Harper) thank you for always assisting me ❤️

Clickingpaw.com

Apr 16, 2024  on Shopify

The agent Leah was fast, clear, and polite, thanks for the service it helped me for the importation of my products on my store, i was really lost! Thanks again Leah!

MISHKA JEWEL LLC

Apr 16, 2024  on Shopify

Thank you CJ and special thanks to Agent Ruth for assisting me to sort the checkout successfully … keep it up

Availo

Apr 16, 2024  on Shopify

Zoey helped me immediatly and solved my problem very fast. Great support and very kind! Thank you very much!

Praise Place

Apr 16, 2024  on Shopify

Only good experiences so far. Decent shipping times and especially happy with agent Ely's quick support

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