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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Aurelia Clothing

Jul 19, 2024  on Shopify

The software they use is full of bugs and hard to use. They are out of stock and you only fnd out after you order. This has happened more then once. When they are out of stock they do not tell you right away and you may not know for days when you ask why the product has not shipped.

Elixono

Jul 19, 2024  on Shopify

Hello just wanted to say that I am absolutely very satisfied with the advice and help I received from Marian Chen from cjdroppshipping, she is always there for me when I need her, very quick help and very professional, keep it up Marian Chen mfg David of Elixono

ShiningMiaJewelry

Jul 19, 2024  on Shopify

Speacial thanks to Connie Jin from CJ customer service agents, she is nice and patient and helpful agent that help me solving some annoying opeating issues. as a new starter, i appreacia someone would share time and attenion on my new business with CJdropshoping. Hope to have a good journey with CJdropshoping and share the rewards for both side of us. Cheer~

Shopingen

Jul 19, 2024  on Shopify

I have been working with CJ Dropshipping for some time now, and I have to say that the service provided by my agent, Bring, has been exceptional. Bring has been incredibly helpful, responsive, and professional in addressing all my concerns and queries. From navigating the complexities of shipping to Turkey to handling customer issues and providing solutions for damaged products, Bring has always gone above and beyond to ensure smooth operations. The detailed information and timely updates have made a significant difference in managing our orders efficiently. Despite the challenges we've faced, including delivery failures and customs issues, Bring has consistently offered practical solutions and support. The dedication and commitment to providing excellent service are truly commendable. Thank you, Bring, for your outstanding support and for helping us maintain our business operations seamlessly. I highly recommend CJ Dropshipping and especially Bring for anyone looking for reliable and efficient dropshipping services.

My Store

Jul 18, 2024  on Shopify

When i needed help i had the best Pauling that was super fast och professional. Very lucky that i got her, fixed my problem immediately.

SUNNY

Jul 18, 2024  on Shopify

Mi trovo molto bene su quell’applicazione, soprattutto perché ho una responsabile che è sempre disponibile ad aiutarmi e molto professionale, si chiama Isabella! Molto gentile e sempre disponibile

TheStickieSpeaker™

Jul 18, 2024  on Shopify

Been using Cj now for a while now and its works super well. Lahne Zhang is that guy. He is super helpful and very kind. No matter what your problem is he is always there to help you. I really recommend!

Say It With Ease

Jul 18, 2024  on Shopify

I had a lot of questions regarding shipping and product packaging and the agent, Garrison Wong, was so very patient and helpful.

Serentia

Jul 18, 2024  on Shopify

Dealing with agents like Billy have made my experience very pleasin with CJ, my previous agent was also amazing and went out of his way to give me the best prices and experience

Vitala Store

Jul 18, 2024  on Shopify

this app for order fulfilment is the best i have ever used! The cost of goods is extremely low and the customer service is impeccable especially Sini and Leah. The only reason i am giving it 4 stars is because the shipping + processing times are quite long (20 days ish) but still better than most other fulfilment company's.

Whisper's Store

Jul 17, 2024  on Shopify

Me and my company have been using CJ Dropshipping for almost 6 months now and we couldn't be more satisfy, especially with the support, i want to thank Harvey Zhang especially for being very fast at responding and useful.

ElariaNYC

Jul 17, 2024  on Shopify

A1 customer service. My agent Kaycee Chen handles does everything from helping me connect different products to my store to personally taking it upon herself to help me get the lowest price possible for my sourced products. Very satisfied with my experience on this app so far.

ToastyFam

Jul 17, 2024  on Shopify

Loker Wang and Zoey Zhengon were extremely helpful! they guided me step by step and made it extremely easy to fix my problem!

LIORA

Jul 17, 2024  on Shopify

Angel's service was incredibly fast and efficient. I was impressed by how quickly everything was handled. Highly recommend for prompt and excellent support!

Naughtira

Jul 17, 2024  on Shopify

Amazing support from Alan, top tier, had to change a lot of sizes and colors from some customers that made mistakes at the last minutes and him kindly helped me on those modifications. He also support me the paying process and sourcing some new trending items to add to my store. I totally recommend CJ and Alan!

My Store

Jul 17, 2024  on Shopify

I am still testing the application but the customer service is impeccable and fast. My agent Skylar Dai is super friendly and answers all my questions.

Sia & Jimini

Jul 17, 2024  on Shopify

My agent Bin Han is really super and I recommend her 100%. She is always very helpful handling my seller problems.

touchydesign

Jul 17, 2024  on Shopify

I just beginning my journey I don't know how to work but your customer support team continue guide me, Thanks whalen

RadianceRack

Jul 17, 2024  on Shopify

I have been using CJdropshipping for over 6 months now and they're by far the best when it comes to fulfillment. My agent Sabrina Liu helped me everytime whenever i had an issue. She even helps me to get better rate and discounts from supplier. I will highly recommend CJdropshipping if you need a reliable fulfillment services for your business.

The Watch Box Co.

Jul 17, 2024  on Shopify

Our agent Eileen has been incredibly helpful and extremely prompt in responding to all our inquiries. She consistently exceeds expectations to ensure that all our questions are thoroughly addressed, maximizing our sales potential.

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