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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,110)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

PETITE PICTURE

Sep 02, 2024  on Shopify

CJ has been great help very useful and fast to reply when run into any issue and especially Kaycee I would 100% recommend her, the best agent you can get!.

SlurryLight

Sep 01, 2024  on Shopify

Just moved my store to CJdropshipping and got an issue with product tracking with some of the products. Got an extremely fast help from Enid Dong via Chat Support (less than 10 minutes) Good Service, Recommend!

My Store

Sep 01, 2024  on Shopify

I had questions about a specific product. When I reached out Angel was available to get the ball rolling and find the answer to my questions. I would recommend CJ to all who ask.

Pour mon bien-être

Sep 01, 2024  on Shopify

Très efficace, Suki, l'agent que j'ai eu était très disponible et a donné une solution à mon problème très rapidement. Je vous recommande cette application, et aussi, l'agent Suki.

monsterdeals-shop

Sep 01, 2024  on Shopify

We've been working with CJ for our business, and the experience has been nothing short of fantastic. Their range of products is impressive, with high-quality items that align perfectly with our brand's standards. The inventory is always up-to-date, and we've rarely encountered issues with stock availability. What truly sets CJ apart is their exceptional customer service, particularly the support we've received from our dedicated agent, Krise Qi. Krise has been incredibly responsive, always available to assist with any queries or concerns. Whether it's sourcing new products, resolving shipping issues, or providing insights into market trends, Krise consistently goes above and beyond to ensure our needs are met. Their proactive approach has made a significant impact on our business operations, saving us time and reducing stress. Additionally, the platform itself is user-friendly, making order processing and tracking straightforward. The integration with our online store has been seamless, allowing us to focus more on growing our business rather than worrying about logistical challenges. Overall, CJ has proven to be a reliable partner, and we highly recommend them to anyone in the dropshipping business. Special thanks to Krise Qi for being an outstanding agent and a true asset to our partnership.

Aurephine™

Sep 01, 2024  on Shopify

Suki is actually great and has literally been helping me for over a year with my problems. Surprisingly quick at responding and just and amazing support team overall. If I could give more than 5 stars I definitely would!

MODERN BAZAR

Sep 01, 2024  on Shopify

Great support team! They're always quick and helpful, making it easy to resolve any issues. Highly recommend this app for their excellent customer service.

Chiccharm

Sep 01, 2024  on Shopify

I am very lucky to have stumbled upon See. She is very efficient, quick, supportive and answered all of my requests. I do recomment CJ Dropshipping as your platform if you are intending to start an E-commerce business.

Aladdins Store

Sep 01, 2024  on Shopify

I am very happy with this platform and would like to express my gratitude to Agent Abdel for his kind and helpful assistance.

אורטוגוף

Sep 01, 2024  on Shopify

Dear Nancy, Thank you so much for your help! I’d be happy to leave a 5-star review. You’ve been absolutely amazing, and I really appreciate your support. I'll make sure to mention your name in the comments as well. Once I’ve posted the review, I’ll send you a screenshot. Thanks again for everything!

LoveforLife Shop

Sep 01, 2024  on Shopify

Livi Peng i the best you can ask for. Always there, always fast and master service minded. You can not get better and more professional help. I recommend this on top.

quirkify

Aug 31, 2024  on Shopify

I received exceptional service from agent Kaycee Chen who put into making my experience a positive one. I will definitely continue to be a loyal customer.

Eclipse Emporium

Aug 30, 2024  on Shopify

Great service! Ken was incredibly helpful and resolved my issue quickly. Highly recommend this service. 5 stars!

My Store

Aug 30, 2024  on Shopify

CJ is a great free app with a very friendly patient team support! They will solved any issues you may have. Angel was a very friendly support agent and very patient. I would recommend all of you to use CJ! Again great support and if anyone gets Angel when chatting with the support, you are lucky!!:)

ClickSmartSells

Aug 30, 2024  on Shopify

I have been using cj drosshiping and I am very pleased with the care and advice, especially with the help Pauling has given me

Snatched Shapewear™

Aug 29, 2024  on Shopify

Awesome feedback and responses from the team at CJdropshipping and in particular Yori Lin with exceptional customer service.

Lala

Aug 29, 2024  on Shopify

The best dropshipping service, extremely convenient, with tons of features and a great support team! Special thanks to Aron Lee for his professionalism and responsiveness. He helped me a lot in solving my issue and now my experience with CJ has become even more convenient

PointsPet

Aug 29, 2024  on Shopify

I am extremely satisfied with the customer service I received from Camilia Zhu. She went above and beyond to help me solve my problem quickly and efficiently.

PepperOlive

Aug 29, 2024  on Shopify

The service is great. A client asked us to change an address for an order already submitted to CJ. Gildan quickly did the change.

Trendzbro

Aug 29, 2024  on Shopify

I had an amazing experience working with Willa from CJdropshipping! She was incredibly helpful, knowledgeable, and always responsive. Willa made the dropshipping process so smooth and stress-free. From sourcing the right products to ensuring timely delivery, everything was handled with great care. I highly recommend CJdropshipping to anyone looking to start or expand their e-commerce business. Thank you, Willa, for your exceptional service!

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