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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,110)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Zuinda

Sep 11, 2024  on Shopify

Good platform with a large selection of products and competitive prices. However, product info is often incomplete or missing. Leah was very helpful in providing the needed details.

Kink Knot

Sep 11, 2024  on Shopify

Very good and super fast customer service. Leah helped me a lot explaining a bunch of things in detail and also providing me with relevant articles to read

wellbi

Sep 11, 2024  on Shopify

This app is amazing! tons of great products, very fast shipping, customizations of all kinds and product! The best part is my agent Miya Huang, replies within seconds! always helps me and makes the whole experience 10000 times better! Best dropshipping tool there is , I 100% recommend.

GEVONA

Sep 11, 2024  on Shopify

I have Sold over 1600 orders with cj and i have had zero Issues, i,v Been Using Sulee Li, she Helped Me a lot and i will keep using cj

desialy

Sep 11, 2024  on Shopify

Been using CJ for a year now and they are always very helpful and fast with the communication and problems. Especially Sulee Li has been helping with all the pricing and sourcing products quickly. She is the best agent to have!

TickTock Treasures

Sep 10, 2024  on Shopify

Thank you Jolie for helping with my log in issues. I really appreciate your patience. The customer help desk is very efficient and quick to navigate.

Nessila

Sep 10, 2024  on Shopify

I've had an amazing experience with CJ Dropshipping, especially thanks to my agent, Connie. She was incredibly helpful and responsive. Connie provided clear and detailed explanations, which made the entire process smooth and easy to understand. The speed and quality of her support were outstanding. I highly recommend working with her and CJ Dropshipping for anyone looking for reliable and efficient service!

KissenKiste

Sep 10, 2024  on Shopify

My agent "Steph Zhu" is verry good, help me for any question. CJ support you 24/7 i am happy work with you!

Yourgadgetstore.nl

Sep 10, 2024  on Shopify

I am so happy with the help I receive from my agent Bring. He is easily accessible, always thinks along with me and nothing is too much to ask. Bring is an agent who really listens to you and thinks in terms of solutions, this is necessary in the ecom world and Bring fits in very well with this. I have never worked so well with an agent before. Thanks to Bring, my business runs smoothly and every obstacle is meticulously tackled and resolved. I recommend CJ and especially Bring if you want good support.

My Store

Sep 10, 2024  on Shopify

I just began using CJDropshipping and with that came many questions. Thank you very much Agnes, Pauling, and Arina (Customer Service Team) for helping answer all of my in depth questions! I see a great future with CJDropshipping. Highly recommended!

Papaw

Sep 09, 2024  on Shopify

I've been using CJ for a while now, and the customer service is very responsive. I've often spoken to Bellica Lin in particular.

travelhugs

Sep 09, 2024  on Shopify

I am very happy with my agent (Joean). He helps very quickly and there are no problems. I can only recommend him. The processing is very fast and I get direct help with any questions.

Enchanting Intimates

Sep 09, 2024  on Shopify

CJ Dropshipping Review: 3.5 Stars I've been using CJ Dropshipping for a while now, and while there are aspects of the service that are frustrating, my experience overall has been balanced by the exceptional support from my agent, Miya Huang. Let's start with the positives. The platform offers a wide range of products, and their user interface is relatively straightforward to navigate. When everything goes smoothly, orders are processed and shipped in a timely manner, which has helped me maintain good relationships with my customers. However, there have been recurring issues that can't be overlooked. One of the most frustrating aspects has been the inconsistency with product availability; items I've planned to sell often become unavailable without notice. Additionally, I've encountered a few instances where products arrived damaged, which impacts customer satisfaction and requires time-consuming resolutions. These problems can be quite disheartening, especially when they affect your business's reputation. That being said, the saving grace of my experience with CJ Dropshipping has been my agent, Miya Huang. Miya has consistently gone above and beyond to help me navigate through these frustrations. Her service has been exceptional – always responsive, understanding, and as accommodating as she can be. Miya has been the glue keeping me with CJ Dropshipping; without her, I might have moved on to another provider. Her dedication and customer-focused approach are easily 5 stars. While there are definite areas for improvement within CJ Dropshipping, having a dedicated agent like Miya makes a significant difference. If they could address the product availability issues and improve the quality checks on their products, my rating would certainly go higher. For now, I give CJ Dropshipping an overall rating of 3.5 stars, with 5 stars reserved for the exceptional service provided by Miya Huang.

Athena Fashion

Sep 09, 2024  on Shopify

CJ is the best drop shipping platform that I ever used. It's every easy. and also My agent Ashley Wu is helping me a lot with by business. Quick replies, solving issues , Helps to find trending products and more. everything is going well with her help.

Vissary

Sep 09, 2024  on Shopify

I would like to highlight the excellent quality of the support provided by CJ, especially from my agent, Chandy chen. The team demonstrated a courteous and professional approach, always ready to listen and resolve issues with speed and efficiency. I am extremely satisfied with the service and recommend CJ to anyone seeking high-quality support.

HexiLight

Sep 09, 2024  on Shopify

The products and customer service is unmatched, they have been so nice. They respond to my support and needs within minutes. Big shout out to all the employees. Highly recommend CJ for you dropshipping store too.

Elevated Essentials Hub

Sep 09, 2024  on Shopify

Zoey! She was such a great help and walked me through an issue to help me get me sale that was abandoned!

Petit Rêveur

Sep 09, 2024  on Shopify

Je tiens à exprimer ma grande satisfaction quant à mes expériences Je tiens à exprimer ma grande satisfaction quant à mes expériences avec CJdropshipping. La boutique offre un service de qualité, avec des produits variés et une logistique efficace, mais ce qui fait véritablement la différence, c'est leur support client. Je souhaite tout particulièrement remercier Mme Christine Yu et Mme Angel Li pour leur professionnalisme exceptionnel. Non seulement Christine est toujours réactive et à l'écoute, mais elle fait également preuve d'une gentillesse rare dans ce domaine. Elle a résolu à plusieurs reprises mes problèmes rapidement et efficacement, avec un grand savoir-faire et une compréhension approfondie des besoins de ses clients. Je tiens également à exprimer ma gratitude envers Angel Li, qui m'a aidé à ajouter des produits à ma boutique et à faire le lien entre Shopify et CJdropshipping. Son expertise et ses conseils pratiques ont rendu le processus beaucoup plus fluide et m'ont permis d'améliorer la gestion de ma boutique en ligne. Merci infiniment, Christine et Angel, pour votre soutien constant et votre engagement à offrir une expérience client irréprochable. C'est un véritable plaisir de travailler avec vous deux.

Modeliefhebbers

Sep 08, 2024  on Shopify

Skylar Dai have been extremely helpful to solve my questions. I'm felling that I'm getting up to speed very fast thanks to their very fast support, what translates in a better service for my customers. Thanks

Cozy vibe

Sep 08, 2024  on Shopify

Highly recommended! Stacey is one of the most friendly staff in Cj. whenever i need any help she helps you like its her own business.

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