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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

ZenGen USA

Apr 16, 2024  on Shopify

So far loving CJ shipping. easy to setup. Versatile with lots of products. Knowledgable support Sita Cui for example was very helpful

pikk

Apr 16, 2024  on Shopify

I had April Wang as my supporter. I'm very happy with th support. It is always easy, super fast and the problems were solved quickly. Thank you for the support.

Nova Orbin

Apr 16, 2024  on Shopify

Cjdropshipping is a good platform for beginners cj has lower prices of products compared to the others it also provides fast and good chat support

Pets Adore

Apr 16, 2024  on Shopify

Aoki Gong was very supportive and a great help for any type of updates required. Thank you again Aoki!

Blithetic Enterprises LLC

Apr 16, 2024  on Shopify

CJdropshipping has a superb customer managing team. They are always available to answer my question and concern on a timely manner. My dedicated customer manager Eileen is very active in help me out and walk me thru with the initial startup phase of my online business. She understood that the success of my business is also the sucess of CJdropshipping. Her colleague Ken is also very helpful and he was able to assist me in the middle of a Sunday night to cover her absence on a weekend. Thank you CJ's customer managing team for your excellent service!

IMPERIAL

Apr 16, 2024  on Shopify

I have been working with this supplier for some time and I can say that it is really great. The most important and excellent positive point is the excellent and strong support, they solve the problem as quickly as possible and kindly in every series, and one of the best people who always solves my problems with patience and kindness is Jolie. I really thank Jolie and thank you for your patience

Reddbox

Apr 16, 2024  on Shopify

This application is a "game changer" for me, I've been using it since 2020 and I continue to use it every day. I recommend it for any business looking for fast and efficient services at reasonable prices. I highly recommend Billy and Aoki for their competence and professionalism.

Xpresstore

Apr 16, 2024  on Shopify

Agent Suki Huang has been great to me, responds incredibly quick, helps me with whatever i need and hasn't disappointed me at all. Its been great having him.

Design brew Creations

Apr 16, 2024  on Shopify

I tackled some problems with product listings, and Cristina helped me with them. Thanks to her quick response and useful instructions, I was able to overcome the problems quickly.

SunSuit

Apr 16, 2024  on Shopify

I would love to mention Luna for her support and help every time I need something. Awesome support help.

VogueFlo

Apr 15, 2024  on Shopify

Chad Wen is an exceptional individual. His professionalism and dedication make him a trustworthy choice for my project. I give him five stars without hesitation.

OLEV2

Apr 15, 2024  on Shopify

Sini Liu was very helpful, precise and quick at helping. Helped and guided me in fulfilling my First Order and he replied clearly to my numerous questions. Delivery was smooth as well.

Gyafa

Apr 15, 2024  on Shopify

Celia surpasses expectations with stellar consultation, adept delay management, and clear communication. A top choice for those seeking excellence in service.

Kiweworks

Apr 15, 2024  on Shopify

have great experience with Cj drop shipping, everything is convenient. but I do had some troubles since this is my first time to use CJ! luckily Chloe Zhang helped me! She has been really nice and patient to teach every thing I need t know! Thank You:)

MQUAD Solutions

Apr 15, 2024  on Shopify

I have been using CJ for some time now and have had a great experience. Easy interface to navigate and great customer service. My assigned agent Celia from CJ is readily available to answer any questions or solve any issues. I had some shipping problems so she worked with CJ's logistics team to provide a quick alternative without any major delays. Looking forward to doing business for years to come.

wellnesshop

Apr 14, 2024  on Shopify

Rating: ⭐️⭐️⭐️⭐️⭐️ Arlene, from CJ Dropshipping, has been an absolute blessing for me during a challenging period. From our very first conversation, Arlene's warmth and professionalism immediately put me at ease. I reached out to Arlene seeking assistance with product submissions, a task that had been causing me significant stress and anxiety. Not only did Arlene provide practical strategies for navigating the submission process, but she also went the extra mile to ensure I felt supported and understood every step of the way. Her approach was both empathetic and solution-oriented, creating a supportive environment for me to share my concerns openly. Arlene listened attentively, demonstrating a genuine understanding of my challenges, and tailored her guidance to suit my specific needs. It was clear that she genuinely cared about my success. Thanks to Arlene's steadfast support, I not only found relief from my anxiety surrounding product submissions but also gained the confidence and clarity needed to tackle the task with renewed vigor. Her guidance was invaluable, and I am incredibly grateful for her dedication and expertise. I wholeheartedly recommend Arlene to anyone in need of professional assistance and support. Whether you're facing challenges with product submissions, logistics, or any other aspect of your business, Arlene is the person to turn to. Thank you, Arlene, for your exceptional service!

Kidspacific

Apr 14, 2024  on Shopify

Gildan Wu is great. she helped me to get the tracking information and how not to send email directly to customer. That way i can send customer last mile tracking no of the country so they can trace with local company. it was good service of CJ

Astollo

Apr 13, 2024  on Shopify

Great platform and amazing support. Arlene did a great job today and solved all of my issues. Highly recommended.

InfinitiveFit

Apr 13, 2024  on Shopify

CJ Dropshipping's platform is user-friendly, offering a wide range of products and efficient order processing. However, what truly sets them apart is the exceptional customer service provided by agents like Zoey. Zoey's assistance has been indispensable, always prompt, courteous, and dedicated to resolving any issues or queries I have. Her commitment to ensuring my satisfaction has made my experience with CJ Dropshipping not only smooth but also enjoyable. I highly recommend CJ Dropshipping, and I am immensely grateful to Zoey for her outstanding support.

ShopNevaro

Apr 13, 2024  on Shopify

The CJ team is great, especially Connie who always seems to have the answer for when I need her. Great and straight forward platform!

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