Taranker.Com Logo
CJdropshipping: Much Faster logo

Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,110)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Moods Matter

Sep 18, 2024  on Shopify

Ken was very helpful when it came to assisting me with different packaging for an item. He even places a ticket to answer my follow up questions!!

Eclen

Sep 18, 2024  on Shopify

I’ve been working with Doki Huang as my CJ agent for a while now, and I couldn't be more satisfied. Doki is always reliable, helpful, and responds quickly to all inquiries. Thanks to her professionalism and dedication, I’ve been able to streamline my business. I highly recommend Doki and look forward to continuing our partnership! Arina Dong has also been an excellent CJ agent. She’s always professional, responsive, and reliable. Her support has made managing my business much easier. Highly recommend working with her!

Bloom By H

Sep 18, 2024  on Shopify

CJ Dropshipping is not a serious platform!!! They don't take our opinion into account and they set delivery costs that are way too high. Paying $14 for not even 1kg of products is not serious at all!!!

Babonys

Sep 18, 2024  on Shopify

I have been using CJdropshipping for a short time but I am often in contact with the chat and especially with Leon, who is always very responsive and who gives me a lot of answers. I appreciate it.

MagnetHornet

Sep 18, 2024  on Shopify

Very good service! I get replies very quickly, and they are always helpful in addressing my issues! Thank you so much!

Vendie

Sep 18, 2024  on Shopify

My experience so far with CJ has been good. Kristy is very helpful with any problems I have run into. Joean Gu and Arina Dong are also very helpful.

The Dad Depot

Sep 17, 2024  on Shopify

I cannot say enough good things about my experience with April Wang at CJdropshipping! From the moment we started working together, April has been nothing short of exceptional. Her professionalism, dedication, and warm attitude have made every step of the process smooth and enjoyable. She consistently goes above and beyond, ensuring that all my needs are met with prompt responses and creative solutions. It's rare to find someone so committed to delivering top-tier service, and April does this with a smile and genuine care every single time. If you’re looking for the best agent to work with, I highly recommend April Wang. She’s made my experience with CJdropshipping a joy, and I’m grateful for her amazing support! APRIL WANG IS THE BEST!

Versa

Sep 17, 2024  on Shopify

Outstanding service, John is great! Fast replies, great service, and very helpful! Highly recommend!

Proposito

Sep 17, 2024  on Shopify

Cj works really well for me and Box Chen from customer service has been a great help!! Really patient when you have questions

Uñas Perfectas

Sep 17, 2024  on Shopify

I've just started working with Milla and it's been a real pleasure. Very responsive, professional and pleasant person

The Batcat Mask

Sep 17, 2024  on Shopify

I’ve had a fantastic experience with CJdropshipping, especially thanks to Shinco Zhao. He’s always quick to respond and super helpful in solving any issues or offering advice. His support has made the process so much smoother. Highly recommend!

womeninsuit

Sep 17, 2024  on Shopify

Great site for dropshipping product! Moreover if you need any additional information on product , i was very satisfied with my customer support Lea, who was very helpful and and answered my questions very fast. Only cons i would see that there are a lot of products without reviews or some products are not so easy to find

BackBraced

Sep 17, 2024  on Shopify

I've had such a great experience with Kaycee Chen as my agent! Super friendly and helps me resolve my issues really quickly. It felt like they genuinely cared, and were eager to help. One of the best customer service experiences I’ve had!

Pilates Gear™

Sep 17, 2024  on Shopify

Really good service. Especially the agent assigned to me named Raymond is very cooperative and efficient. When ever i needed any help regarding shipping, fullfilment or return and refund dispute, he is available to help even at late night. So my 5 stars are for both Cj and for Raymond too.

Nostalicon

Sep 16, 2024  on Shopify

Easy to use, you can always use the customer service to get help, Leah immediatly answered me and helped to get a solution.

prestigepearls

Sep 16, 2024  on Shopify

cjdropshipping is easy to use and have a great support team. my support Connie Jin helped me a lot in my issue case

BrightLine Shops

Sep 16, 2024  on Shopify

Rebecca in customer support, SUPER helpful, and patient! Just a newbie, going through the order fulfilment process, and making sure all processes work, thank you so much!

Fashion Shop Company

Sep 16, 2024  on Shopify

I thank Angel for their 100% response service. I was supported in all my questions at any time of the day. quick and efficient response I am very happy with this exchange with. hope for my next answer to come across angel

My Store

Sep 16, 2024  on Shopify

So far everything is going great. I had an issue upon sign up Alan was able to assist and walk me through it. Alan was patient and helpful!

Perquaza.com

Sep 16, 2024  on Shopify

Exceptional Service and Customer Care I had an outstanding experience with Ken from CJ. His quick and efficient service, combined with his ability to truly think along with the customer, sets a new standard in professionalism. Ken went above and beyond to ensure that my needs were met swiftly and thoroughly. More companies and individuals should take a page from his book when it comes to customer service. Highly recommended!

Scroll to Top