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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,000)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Vividora

Aug 14, 2024  on Shopify

I've been using CJ for over a year now, and I have to say, they've consistently exceeded my expectations. Every time I've encountered an issue, my agent, Kaycee Chen, has been there with a quick and effective solution. The support I've received has been top-notch, and Kaycee's dedication has made every experience smooth and stress-free. I truly appreciate the reliability and professionalism of the service—they've never let me down.

KristyleKaczmarek

Aug 14, 2024  on Shopify

Bonnie Gu, sehr nette Mitarbeiterin aus dem Support , hat mir sehr oft und schnell geholfen und meine Probleme gelöst.

AniBonheur

Aug 14, 2024  on Shopify

I just discovered CJdropshipping and I'm already switching all my products to use CJdropshipping. The 24/7 support is very reassuring and helps me establish a certain trust with my clients. I'm also lucky to have Wing as my agent. she reached out to me since the first day to help and guide me through my business. If you're starting in dropshipping I highly recommend you CJdropshipping plateform.

MaximoStores.com

Aug 14, 2024  on Shopify

I had a very wonderful experience with CJ customer rep Pauling, I needed to fulfill an order and got things messed up and didn't know how to fix it and fulfill the order. I contacted CJ WhatsApp chat and got the much needed help from Pauling, very professional, knowledgeable and quick to respond to my messages. Thanks pauling for helping me fulfill this order! I definitely will recommend CJ.

LAZASS

Aug 14, 2024  on Shopify

Having great experience with CJ so far. Especially the account manager Shinco Zhao is great, answers all the queries in a great manner. Good service.

Wild Trail Warehouse

Aug 14, 2024  on Shopify

Cj Dropshipping is a great platform to help with my dropshipping store. Had a great interaction with customer service agent Alen. Helped me quickly and resolved my issue in literally 10 seconds. Keep it up Alen! Someone should give him a raise. I would 100% recommend CJDropshipping.

My Store

Aug 14, 2024  on Shopify

Zoey was very helpful in answering my questions regarding any trending products and helping me understand the website. Will look forward to working with her more as well

Woofs and Paws

Aug 13, 2024  on Shopify

Cherry Xu is my customer service Agent and she's the best! Anything that I need help with my orders she takes care of it and every thing runs smoothly. Great app and great service!

Clawproof Water Mat

Aug 13, 2024  on Shopify

Customer Support Rep is 1000% professional. Alan answered the most basic question i asked him. I highly recommend CJ.

Glam My Home

Aug 13, 2024  on Shopify

Charlie Zhang had a great initial discussion with us to help us start off our online dropshipping business thank you Charlie

Tender Moments

Aug 13, 2024  on Shopify

I believe CJ Dropshipping is the best app to start your dropshipping business. It’s completely free, and the team is incredibly kind and responsive. They resolve any issues I have quickly and efficiently. A special thanks to Camilia Zhu for her exceptional support!

Temea

Aug 13, 2024  on Shopify

CJ Dropshipping is a massive platform of a variety of products and I have had a good experience using this platform. Bonney did an excellent job helping me with my enquiry and her turn around time was quick and efficient. Best platform to find good quality products for a cheap price.

Furion™

Aug 13, 2024  on Shopify

Best service every Dropshipper need CJ. Fast shipping, fast customer service, best product sourcing!! Highli recommend for everyone

Canis Alpine

Aug 13, 2024  on Shopify

Steph Zhu one of the customer service agents helped me understand the intricacies of the logistics chain and how additional charges can show up after an order and why. She took the time to help me until I was satisfied and got the answers I wanted.

Potionary Lab

Aug 13, 2024  on Shopify

I am very lucky to have stumbled upon Roxane Liu. She is efficient, quick and turn around time is excellent. I do recomment CJ Dropshipping as your platform if you are intending to start an E-commerce business. Thank you Roxane for making my day a bit easier for me ! :)

Jarreim's Emporium

Aug 13, 2024  on Shopify

I am extremely impressed with CJ dropshipping customer service. I just finished talking with Gildan, who assisted me in placing two of my orders and made the process incredibly easy. I am truly grateful for her help because I was unsure of what to do. She was amazing, and I hope that everyone else in the help app is just like her. She really helped and brightened my day. I also received help from Rami Wu

fine jewelry box

Aug 12, 2024  on Shopify

Outstanding customer support! My advisor Skylar Dai was incredibly knowledgeable and patient, resolving my issue quickly with genuine care. Highly recommend

LovelyRLovely

Aug 12, 2024  on Shopify

We have been working with the team from CJ Dropshipping for a few months now, the products are of great quality the customer service I receive from my agent EiIeen is exemptional, she's always kind and calm even when I'm anxious about long processing times. CJ Dropshipping supplies mostly all the products for my store and I love working with them especially my agent Eileen.

Hiracollection

Aug 12, 2024  on Shopify

Hi , I have a very very good experience with cj I would like to mension here about cucheng ( Doreen ) she is one of the best , cooperative , friendly ,highly professional representative of cj . I wish her all the best for her future goals and achievement. Again thanks to Doreen.

Reloris

Aug 11, 2024  on Shopify

Excellent service for direct deliveries. Agent Rami Wu solved all the issues. I will continue to cooperate.

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