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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,000)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Daruma Power

Aug 26, 2024  on Shopify

I have just started to use CJ and I must say that the customer service is great. Zoey, my agent, was super helpful and answered to all my questions very quickly finding solutions to issues a was having due to my inexperience. Thanks Zoe!

VEDAPACE

Aug 26, 2024  on Shopify

Great experience working with them! Fast responses, great and friendly support team and the will to solve anything problem related! 10/10 Working with you Zoey!

Oravku

Aug 26, 2024  on Shopify

I recently had the pleasure of working with Amelia from CJ Dropshipping, and I couldn’t be more satisfied with the experience. From start to finish, Amelia was incredibly professional, responsive, and genuinely dedicated to helping me with my inquiries. She went above and beyond to ensure that all my concerns were addressed promptly, providing clear and concise information every step of the way. Her friendly attitude and deep knowledge of the platform made the entire process smooth and stress-free. If you’re looking for top-notch customer service, Amelia is the person to go to. Highly recommend!

Dress For That

Aug 26, 2024  on Shopify

I want to give a big shoutout to Kaycee & Bellica for her exceptional help! She assisted me quickly and efficiently, resolving my issue in no time. Her friendly and professional attitude made the whole experience pleasant. Thank you, Bellica, for the excellent support!

Vefa The Label

Aug 26, 2024  on Shopify

Bianca is amazing to work with professional, attentive, and always going the extra mile. Highly recommend her for top notch service!

Fire Blanket Safety

Aug 25, 2024  on Shopify

I had the pleasure of speaking with Suki, and I must say Suki was exceptional! Took the time to explain everything very clearly, ensuring I fully understood all the details. The patience and professionalism made the entire experience stress-free and enjoyable. Suki truly went above and beyond, and I couldn't be more satisfied with the provided service!

Devine Glamour

Aug 25, 2024  on Shopify

My Experience with CJ has fantastic. We had some issues with an unconnected/ sold out item, but Bonnie was able to sort it all out. Bonnie was very patient and helpful. Thank you so much for your help.

StingMasterQuell

Aug 25, 2024  on Shopify

Many thanks to Bianca For great and personal service! I really like your app, it provides a complete package for what I need

MEN'S EXPLORER

Aug 25, 2024  on Shopify

I love CJ Dropshipping. They are amazing with their convenience of doing business with them. And their Customer Support is outstanding. I have "Bin Han" who helps me with support for any kind of query I have at any time of the day. Bin goes beyond her responsibilities to answer any query that I have. I wish CJ good luck and hope that they continue giving such amazing support.

Lyra Fashion

Aug 25, 2024  on Shopify

I was helped by Bin Han, his expertise made me get all set up for my stores. With his help I can serve my customers at a much better rate and speed. Thanks Bin!

Anivera

Aug 24, 2024  on Shopify

Kribee Huang helped me, she was very responsive and had the solution within minutes! Great service overal

Giggle & Purr

Aug 24, 2024  on Shopify

I give five stars for AGNES, she answerd all my questions in timely and professional way. she resolved all my concerns. And even beyond that she helped me with useful links to make my purchases easier. Thank you Agnes.

One Two Mart

Aug 24, 2024  on Shopify

Working with Suki was a pleasure! Friendly and responsive approach made the entire experience seamless and stress-free. 5 stars and a big thank you

AJS Personalized Pendants

Aug 24, 2024  on Shopify

Luria Xie was so helpful and patient with me seeing as i'm new to this whole thing . grate job keep up the good work Luria Xie.

Khaiza

Aug 23, 2024  on Shopify

I am new to dropshipping and definitely need time to understand the "how to". Cj agent have definitely been most helpful and patient with me and my queries. i have finally successfully received an order and went thru understanding the process. Now, awaiting the results of the order, delivery time/packing of item etc for better referencing and knowledge to my future customers. As a new user, would definitely recommend them as they have been excellent thus far.

WateredWind

Aug 22, 2024  on Shopify

Hey there, just writing this review to recommend this awesome service with it's insanely fast responding agent team. My agent Billy Shi has never let me down once. Always helping me with whatever problem may occur, by utilizing his vast knowledge about how cj works. Really amazed on how quick and to the point his responses were.

MYNOVA

Aug 22, 2024  on Shopify

Leah hat meine Frage sofort ernst genommen und sich direkt darum gekümmert. Ihre schnelle Reaktionszeit und Professionalität haben mich beeindruckt. Ich bin mehr als zufrieden mit dem Service, den sie geboten hat. Sie hat alles getan, um sicherzustellen, dass mein Anliegen gelöst wird. Vielen Dank, Leah, für den ausgezeichneten Support!"

Relyever

Aug 22, 2024  on Shopify

I had trouble connecting my Shopify store to the CJ portal, but with Doreen's help, who was really kind and thorough, I was able to complete the transfer in just a few minutes. Great job!

Eclipse Emporium

Aug 22, 2024  on Shopify

The Cucheng app has provided an excellent solution for my Shopify store. Inventory management is very easy and user-friendly. I was especially pleased with the quick support team. I highly recommend it!

Woof N' Wag

Aug 21, 2024  on Shopify

CJDropshipping is perfect for all your dropshipping needs. My agent Flo Ma is incredibly helpful. I've been using them for over a year now and I would highly recommend

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