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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

HonestHub

May 29, 2024  on Shopify

I was facing some difficulties and had some queries and talked to Mr. Connor from CJ Dropshipping ... It was very pleasant discussion and he clarified all my points... Very impressive customer support.

My Store

May 29, 2024  on Shopify

I'm just beginning my journey with CJdropshipping, but I must say, I'm thoroughly impressed with the robust tools and features they offer. It's incredibly straightforward to search for products. Although the 'search by image' feature needs a bit of fine-tuning as it sometimes returns limited or incorrect matches, searching by keywords compensates well by helping find exactly what you need. All in All, id 100% recommend CJ and Erica Zhang as an agent for anyone in need of one, shes great, works fast, and is able to get all of my problems solved!

Enfants Rêveurs

May 28, 2024  on Shopify

Sulee Li consistently goes above and beyond to answer my questions and provide exceptional assistance. Her dedication to customer service is truly outstanding, and she never fails to find solutions to even the most challenging problems. Thanks to her, I have been able to resolve numerous issues efficiently and effectively. Sulee's remarkable work ethic and commitment to helping her clients are truly commendable. I wholeheartedly recommend her services to anyone in need of reliable and expert support. She is a true professional, and her efforts have made a significant positive impact on my experience.

Fitshape

May 28, 2024  on Shopify

Judy Wen Helps me evry time, she is verry fast and always helps me out with my questions and problems. Im verry happy with her support :)

DigiDealsStore.com

May 28, 2024  on Shopify

Thank you Bellica so much for your support and professionalism. You did a fantastic job helping me solve my problem. I appreciate your support.

Ensta Shop

May 28, 2024  on Shopify

Great experience with Cjdropshipping. Above all I got the excellent response from my assigned agent (Doki Huang). resolved my issue quickly. Trually remarkable experience with Doki Huang.

Luxen

May 28, 2024  on Shopify

I've had an excellent experience with this service! Zoey was incredibly helpful and responsive, making the entire process smooth and stress-free. The app works perfectly with my Shopify store, and I couldn't be happier with the support I received. Highly recommend!

Moments of Luxe

May 09, 2024  on Shopify

I'm just beginning my journey with CJdropshipping, but I must say, I'm thoroughly impressed with the robust tools and features they offer. It's incredibly straightforward to search for products. Although the 'search by image' feature needs a bit of fine-tuning as it sometimes returns limited or incorrect matches, searching by keywords compensates well by helping find exactly what you need. But the highlight of my experience has been the outstanding customer service. A special thanks to Harvey for his exceptional support! His timely and helpful responses have made my experience smoother and more enjoyable. I highly recommend CJdropshipping and Harvey for anyone looking into dropshipping services. Their dedication to customer satisfaction and continuous improvement is evident. Five stars all the way!

sagoara

Apr 30, 2024  on Shopify

The platform is very good! The service is beyond fantastic. Whenever I have a problem I always trust Eileen Qian, she always solves my problem. I am very satisfied!

Holy Projector

Apr 30, 2024  on Shopify

I love this platform I got with the best! Loker Wang, he always answers extremely fast, most helpful guy in CJ dropshipping right now, and ready to solve any problems. Recommend 10/10 service. I love this app!

Leclerc Co.

Apr 29, 2024  on Shopify

My agent Krise Qi on CJ Dropshipping has been amazing!! Always available and has answers for all of my queries. Very satisfied :)

Bits N Bobs Trading Co.

Apr 29, 2024  on Shopify

Had a few questions and wanted to add some ordering variants to a certain product. Sita Cui was very helpful, had my answers in minutes and had my variant's added very quickly. Great Job!

LoveJoyQuilts

Apr 29, 2024  on Shopify

Very satisfied with the app and the service. I was recommending the app to all friends who were still sourcing from AliExpress directly, there is no point in it any more. Special thank you to mu personal agent Carrie Wang, her service is a top-notch, always helpful with a very fast responding time, 5 stars for sure!

Nevaeh Clothing

Apr 29, 2024  on Shopify

Great Experience, Karen Jiang was my personal assistant at CJ and was extremely helpful! Karen Jiang had great manners, and helped resolve any issues I had very quickly!

Zippie Kid

Apr 29, 2024  on Shopify

Elsa Tong helped me crosscheck the stock of the items with the supplier. She followed up on my request and got back to me as she promised. I appreciated her service. Thank you, Esla!

Isotherme Corner

Apr 29, 2024  on Shopify

It's been several months I am working with Marian Chen and I recommand her. She is really committed about helping you to find solutions to be able to sell your products (packaging, stock ..). Always available, this is really pleasant to do business with her.

BRICKS&KICKS

Apr 29, 2024  on Shopify

Doki Huang is the best support agent I ever had experience with... She really is a gem and CJdropshipping team should reward her before she starts working for someone else (probably me lol) CJ Overall is not the best supplier you can have but for beginners kinda OK.

Modern Luma

Apr 29, 2024  on Shopify

The best supplier and team. Agent JoyZhou was extremely helpful and helped me get costs of goods down.

COSIPETS

Apr 29, 2024  on Shopify

A very good platform and the agent Marian Chen is exellent, very professional and very willing to help her customers, it's done!

Verteasy

Apr 29, 2024  on Shopify

I had a fantastic experience with Raymond He who helped resolve a complex dispute with professionalism and ease. He communicated attentively, explained the resolution steps clearly, and even followed up to ensure everything was settled to my satisfaction. His exceptional service not only resolved my issue efficiently but also exceeded my expectations. Highly recommended!

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