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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,642)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Woof Jacket

Jun 16, 2024  on Shopify

Great drop-shipping service with bunch of quality and valuable products. It’s pleasure to do Business with you & also appreciate the great customer service provided by Eileen.

PrylPlaneten

Jun 16, 2024  on Shopify

We are very pleased using CJdropshipping as they offer a wide range of products och very good support. We are very grateful for the excellent customer support that Fanny has provided and will certainly continue using CJ.

Bee Flex Comfort

Jun 16, 2024  on Shopify

I'm really impressed, not only by the functions and performance of CJ but also by the support, especially from Harvey. He is very friendly, finds a solution for every problem and is a real asset to CJ. Very clear recommendation and a big thank you Harvey.

Biolum

Jun 16, 2024  on Shopify

Yori Lin Helps me in what i need ,thanks for her help and all who helped me before thanks CJDropshipping

Homify Store

Jun 16, 2024  on Shopify

A very good platform. Specially my agent Tab is my favourite. I recommend the platform to all of the pals wanting to be a part of Ecommerce .

The Flat

Jun 16, 2024  on Shopify

This is my first time using this app on my Shopify store. So far so good. I just sent on a request for sourcing a product. I then contacted CJDropshipping customer service and got an answer from Rebecca within minutes. I was informed it would take 1-2 business days. I will update this review on e I get a response.

Hjertevibber.no

Jun 15, 2024  on Shopify

My agent was amazing and resolved my issues always immediately and this truly stood out. It's not often that you encounter someone who goes above and beyond in their role, but Lahne did just that. I am incredibly grateful for his assistance and wanted to make sure his efforts are recognized. Thank you, Lahne, for your outstanding service.

North Node Essentials Llc.

Jun 15, 2024  on Shopify

Boo, Absolutely the worst supplier I have ever had the misfortune to work with. Only use them if you want your customers to wait 8 to 10 weeks for product delivery.

Celestias

Jun 14, 2024  on Shopify

It has been a very good experience, i've worked with April and she was very good, always answering super fast, good prices, overall good experience.

UltraGlide

Jun 13, 2024  on Shopify

I recently had an issue with my order on CJ Dropshipping and reached out to their support. Box Chen assisted me and provided exceptional service. He was very quick in identifying the problem and resolving it efficiently. His professionalism and responsiveness made the entire experience smooth and stress-free. I'm extremely satisfied with the support I received and highly recommend Box Chen for any assistance needed on CJ Dropshipping.

LOOVED

Jun 13, 2024  on Shopify

I can't speak highly enough of my experience with CJ Dropshipping, and I have Stacey Ya to thank for a large part of that! The customer service provided by Stacey is exceptional. Whenever I have questions or concerns, Stacey is there with lightning-fast responses and always manages to find the perfect solution. Her dedication to ensuring customer satisfaction is truly commendable. Whenever I reach out, I receive a prompt and helpful reply. This level of responsiveness makes working with Stacey a great experience. Moreover, CJ Dropshipping recently upgraded their application platform, and let me tell you, it's a game-changer! It is very easy to use!

Vega

Jun 13, 2024  on Shopify

Pauling has the best customer service and has an excellent treatment method and he answer any asking questions

Berteles-Shop

Jun 13, 2024  on Shopify

The CJ team responds immediately to enquiries and you get help straight away. I had contact with Mr Pauling today via whatsapp. I am very impressed. He took care of my problem immediately. Highly recommended. Many thanks for your help

Tell It With Gifts

Jun 13, 2024  on Shopify

Lea and Ken have been very patient with me as I explored placing my drop shipping needs in their hands. They were very helpful in staying with me and providing support as I got my orders synced, ordered through CJ and paid. The pricing stated to me previously was exactly accurate. I'm glad to have Lea and Ken as our agents! Additionally, Jolie has been very helpful and patient in walking me through connecting my shop products for fulfillment. She took the time to understand where the issues were and helped me fix them. Thank you!

Beauty Shop

Jun 13, 2024  on Shopify

C'est vraiment super et nous aide beaucoup et la réussite est garantie dans l'e-commerce merci beaucoup Harvey

Vluqt

Jun 13, 2024  on Shopify

I started using CJ Dropshipping and i have my agent Shinco Zhao that is super helpfull he responds really quick and always gives me the right answer iam really glad to have him on my team.

quite dreamz

Jun 13, 2024  on Shopify

I am very happy with the support, they respond very quickly and help you when you have a challenge You can find almost every product and it is also very clearly organized. I can definitely recommend it to any dropshipper, Miya Huang thanks for your quick support.

Central Oasis

Jun 12, 2024  on Shopify

I stick with CJ Dropshipping because of my agent Bin Han. Bin helps me connect products in my store to CJ so my orders are shipped out correctly and fast. He also attends to all my sourcing requests and finds me the best supplier with cheapest price.

Reneweva

Jun 12, 2024  on Shopify

My experience with CJ has been great since starting my e-comm journey. Sveta has been awesome and always finds a way to help satisfy the shifting needs of my business. Highly recommend !

BrillasTU

Jun 12, 2024  on Shopify

So far my experience with CJ is great, customer service is one of the best in the industry. Today I had Sveta helping me. She answered all my questions quickly and accurately. I recommend CJ Dropshipping to any serious entrepreneur or company. Thank you, CJ and Sveta.

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