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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Fröhlich & Co.

Jul 08, 2024  on Shopify

Very good agents and easy, intuitive interface. Yori Lin always got my back with ANY type of questions. Really cool.

WellnessGadgetsHub

Jul 07, 2024  on Shopify

My questions about fulfillment was swiftly solved by Aurora. She guided me exactly what I needed to do and provided me with links to the explanation. Fulfillment has never been better with CJDropshipping.

Lamodé

Jul 07, 2024  on Shopify

Billy Shi was a very nice and great support! He help me very quickly and patiently to fix my issue!!

My Store

Jul 07, 2024  on Shopify

I highly recommend CJ to those who are new to the dropshipping sector, the agents are very friendly and responsive and they will answer all your questions. thank you Suki Huang for your help

SELARA

Jul 07, 2024  on Shopify

Nancy has been extremely helpful with the fulfilment process. I have tried many different suppliers but she has the best service and quotes. Nancy always answers my questions and checks with me to make sure I am happy with the fulfilment process. I highly recommend Nancy and CjDropshipping.

Aurielle

Jul 07, 2024  on Shopify

Cjdropshipping and Alexis Wong are the best! The best supplier overall and Alexis Wong is the best agent I could look for, always there for anything im looking for or when need help! I'm recommending them to everyone!

Brillo Nova

Jul 07, 2024  on Shopify

Très bon service, mes sincères remerciements à FANNY qui a été d'une grande aide pour moi attentive et disponible, elle m'a appris des choses que j'ignorais étant nouvelle dans le domaine. encore merci FANNY tout en espérant être en contact avec toi pour une seconde fois.

Majestic Décor

Jul 07, 2024  on Shopify

CJ’s customer support is so mind blowing. Especially an agent namely ‘Yori Kin’ who helped me so much

MirelleDeluxe

Jul 07, 2024  on Shopify

A big thank you to the CJ Dropshipping support team, especially Vita Liu, for providing the best and fastest support and consulting to fix the problem. Your help was greatly appreciated. Thank you, Vita Liu!

Modista

Jul 06, 2024  on Shopify

Toujours réactif et au top ! merci beaucoup votre aide est très précieuse, je compte sur vous. Merci infiniment.

Ri link

Jul 06, 2024  on Shopify

I'm new seller i haven't learn anything just started but when i start receiving orders i realised didn't know lots of things went cj chat help GILDAN WU i really appreciate she is giving me full support on every issue i have really great team their by cj dropshipping.

Brakha

Jul 06, 2024  on Shopify

Best service, my agent took time to explain to me all the process because i had difficulties, i appreciate her patience, she was very professionnal. Thank you! I suggested my friends to try CJ

El secreto de la Belleza

Jul 05, 2024  on Shopify

Me ha ayudado mucho a enlazar el pedido y entender donde hay que abonarlo para que lo envien directamente al cliente. Muchas gracias por la rapidez y amabilidad

The Fragrant Ride

Jul 05, 2024  on Shopify

Have only recently started using the app, however, have been incredible impressed so far. Speed sourcing requests, competitive prices, and excellent customer service - Connie has been incredible helpful, allowing me to quickly get to grip with the capabilities of my supplier.

Craft Magic Box

Jul 05, 2024  on Shopify

Their print-on-demand (POD) products listings are a complete disaster—I added over 40 products to my store, but when I made a real purchase, it was a disaster. The product listing on their website showed two-side engraving. After making the purchase, they sent me a ticket saying they only accept one-side engraving. I reluctantly agreed, provided the details, and requested a draft preview. It's been 6 days, and my order hasn't moved or even received a preview. If they can't handle this, I fear what would happen if I sold more. This is completely unacceptable and could devastate my business.

Dimay Store

Jul 04, 2024  on Shopify

I was assisted by Bonnie, a great person and excellent service, I must say. Well, I am satisfied with both CJdropshipping and Bonnie.

nordchic.dk

Jul 04, 2024  on Shopify

Really amazing app, great service and there is an amazing team dedicated to your success: Zoey in particular was fantastic at answering all of my questions and did her best to make sure all my needs are met. Thanks to Zoey and thanks to CJ!

A.T.S. GROUP

Jul 04, 2024  on Shopify

Piattaforma completa e semplice da utilizzare molto fornita di prodotti di qualità, ho avuto necessità di assistenza e mi è stato assegnato un agente personale Camilla sempre disponibile molto competente e professionale ha sempre la risposta giusta ad ogni mia domanda e la soluzione ad ogni mio problema Complimenti.

NuluxeBody™

Jul 03, 2024  on Shopify

Raymond is very helpful. Cj is always amazing with cogs and shipping speed. amazing customer service very fast agents also very polite

Absolutely..pets

Jul 03, 2024  on Shopify

Bonnie was prompt and professional. She gave me the answers to my queries very quickly and I appreciate her for doing so.

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