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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Supreme rc cars

Jul 01, 2024  on Shopify

I have been using this platform for years, I have always been satisfied but I must say that my agent Harvey helped me a lot for this new store, always ready and available to help me, thanks Harvey thanks Cj dropshipping. the best for dropshipper!!

Ovrtyme

Jul 01, 2024  on Shopify

really quick responses, especially thanks Zoey for solving my issues and being responsive :) I highly recommend CJ because of its customer service !

MOSIAA

Jul 01, 2024  on Shopify

I started with cjdropshipping. Thank God I had an agent right away, Joean Gu. He answers all my questions very quickly and helps me a lot. I'm very happy that I have an agent like him.

MirelleDeluxe

Jul 01, 2024  on Shopify

A big thank you to the CJ Dropshipping support team, especially Bellica Lin, for providing more than an hour of support and consulting to fix the problem. Your help was greatly appreciated. Thank you, Bellica Lin!

Simply Jewels

Jul 01, 2024  on Shopify

My journey with CJdropshipping has been a great experience. My agent Kaycee Chen has been amazing helping me find the best products, prices and suppliers. Very helpful and I’m looking forward to working with Kaycee & CJdropshipping on any future projects. Many thanks

Glowban

Jul 01, 2024  on Shopify

CJ has been absolutely amazing throughout my journey, their customer service is outstanding. I have to say the amount of products you can find on CJ is endless, and if they don’t have what you want, they have a sourcing request option, how convenient! I have to say Bonnie has been absolutely amazing, she responds so fast! Thank you CJ and Bonnie!

Namponline

Jul 01, 2024  on Shopify

CJ dropshipping is so far the best. They are efficient in everything. Agent Bin Han has been helpful and responsive at all times. Keep up the good work, CJ!

Mijn winkel

Jul 01, 2024  on Shopify

The customer service is very good, everytime i have a question, i get a quick reply on Whatsapp from my agent Bin Han. Very kind agent and speaks very well english.

Hunt Pro Gear

Jul 01, 2024  on Shopify

The staff at CJ were TOP-Notch! I only wish I would have contacted them much sooner for the assistance I required. Big SHOUT-OUT to Connie Jin !!! Supportive, Helpful, Reassuring and Friendly!

ReRi X

Jul 01, 2024  on Shopify

I had a very good experience with Chandy Chen. He helped me find products and solved my problems very quickly. I am very grateful for his quick answers to my questions. I really enjoy working with him =) Thanks Chandy for everything

LoveLace

Jun 30, 2024  on Shopify

I am new to this business and obviously the software. So far the experience has been great. My assistant Fanny has helped me with understanding many insights of CJD Software for which I am very thankful. It could become frustrating when you are in learning phase lie myself. However if you have a assistant like her with experience to resolve your hiccups asap, there is not better value a company can add for their customers. I highly recommend CJD to anyone who is diving into ecommerce for the first time.

Shoppers Haven

Jun 30, 2024  on Shopify

CJ have excellent customer service. I was helped by their agent Bin Han who assisted with my query straight away. I didn't had to wait at all.

Zeneskincare

Jun 30, 2024  on Shopify

the conversation with Rebecca was good, understandable respectful and and I appreciate her service I recommend this agent

Travoloo

Jun 30, 2024  on Shopify

Amazing opportunity for starting off. Especially the suport is amazing. Lahne is doing an amazing job and is always available for any kind of support.

Rise Above

Jun 30, 2024  on Shopify

My personal agent Fanny has done a remarkable job in helping me with my problems! I am fairly newer so I had a ton of questions but it was no issue at all! She was there every step of the way and got me the solutions I was looking for as quickly as possible! Thanks again!

Swift Mart Pro

Jun 30, 2024  on Shopify

I would like to give a big thank you to “Luria xie “ . The customer Service was well delivered and the patients was awesome . You’re good at your work and appreciate it . Thanks for satisfying my troubles and putting a smile on my face THANKS LURIA XIE

Berthaly

Jun 30, 2024  on Shopify

I must say the customer service I have received from Sveta has been excellent. My requests and question were handled quickly and efficiently. She very professional and took care of all my concerns. Thanks Sveta!

The Tiny Guys Dog Haus

Jun 30, 2024  on Shopify

Great experience so far, easy to navigate and my customer service agent Oliver Xu has been super fast to respond and help with my questions.

Veloxea

Jun 30, 2024  on Shopify

I recently had the pleasure of interacting with CJ's support team, Gildan was stand beside me until fix all my issue and this mean to me and I am thoroughly impressed. The team was exceptionally responsive, knowledgeable, and genuinely committed to solving my issue. From the moment I reached out, they handled my inquiry with professionalism and efficiency, ensuring that I had all the information and assistance I needed. Their dedication to customer satisfaction is evident, and they went above and beyond to make sure my experience was smooth and pleasant. I highly recommend CJ not only for their top-notch products but also for their outstanding customer support. Five stars!

Elana Jewelry

Jun 30, 2024  on Shopify

The support is super helpful and fast. My agent Nancy Wu was super helpful and always there to help me. I Appreciate her hard work in helping me with my suppliers, etc...

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