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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

BrillasTU

Jun 26, 2024  on Shopify

So far my experience with CJ is Great. Customer service here is one of the best in the industry. Today I had Sveta helping me. She answered all my questions quickly and accurately. Also, Bellica and Zoey were Super helpful and very patient with me. When you work with a company like this that has amazing customer service available 24/7, that means a lot. I recommend CJ Dropshipping to any serious entrepreneur or company. Thank you, CJ Team: Sveta, Bellica, and Zoey

Elegant Jewelry

Jun 25, 2024  on Shopify

I have many doubts about CJdropshipping, related to shipping, packaging and even my shopify store. The most beautiful thing is their customer support. I am guided by one of their employee, named "Dolly" ,who is very supportive and I wish I will get this same support in future also.

Bella Essence

Jun 25, 2024  on Shopify

We have been using CJdropshipping for 6 months now and are absolutely satisfied with our agent, Vita. She is available every day and keeps us updated. We highly recommend CJdropshipping and especially Vita for anyone looking for a dependable dropshipping partner.

Lastris

Jun 25, 2024  on Shopify

I made a rookie mistake with my store and Garrison Wong was able to help me get back on track with my business. Thank you for being both kind and helpful!

Zoo Bestie Shop

Jun 25, 2024  on Shopify

Excelent support team! Oliver Xu made a really great impression with in-depth knowledge about a area which I was not familiar with.

Oomeria

Jun 25, 2024  on Shopify

I've started working with CJ again because they deliver much faster than the competition. I currently have Vita as an agent, who responds very quickly and finds solutions to my problems very fast. Top notch!

hudoaalacefa

Jun 25, 2024  on Shopify

Thank you, Luria Xie, for your service, communicating with me, and guiding me. Thank you very much, Luria Xie

Berthaly

Jun 25, 2024  on Shopify

I must say the customer service I have received from Rebecca Lin has been excellent. My requests and question were handled quickly and efficiently. She very professional and took care of all my concerns. Thanks Rebecca!

Weekend Warrior Golf

Jun 25, 2024  on Shopify

Zoey Zheng is very responsive. I appreciate the time and attention she gives answering my questions.

TORY accessorie

Jun 24, 2024  on Shopify

I want to express my gratitude for the exceptional service you provided. Your professionalism and attention to detail made all the difference. Special Thanks to Leah

Kalmari

Jun 24, 2024  on Shopify

I found the customer support offered by Ruth very helpful, she helped me a lot to understand the products well and explained some mechanisms of CJ that I didn't know, thank you very much Ruth

L' Adriatique

Jun 24, 2024  on Shopify

For all People who need shorts answers to his questions. THIS GUY ''Rami Wu'' Will help u in seconds, very clarified, very symphatic. Big Respect FROM ALBANIA - KOSOVO to CHINA and to ''Rami Wu''! -ItzFalcasi New Track Out: Itzfalcasi - Feliz

Urban Eras

Jun 24, 2024  on Shopify

The agent assigned to me is very helpful and she's very responsive as well. Customer service has always been excellent and very professional. Vita always makes sure that the requests will be delivered on time as always. Thank you Vita! <3

Phumelo online store

Jun 24, 2024  on Shopify

It my first time doing droppshipping, Thank God I met a good and patient person, he is guiding me very well, when I need help , is always available. Very good customer services Thank you Gildan

PetQute

Jun 24, 2024  on Shopify

Lincy Cui assisted me so well in chat support of cjdropshipping. I really appreciate her for her outstanding assistance.

FurryWave

Jun 24, 2024  on Shopify

I recently worked with CJdropshipping and am very happy with the service. A special thank you goes to Doki Huang, who gave me excellent support. The entire process was smooth and the quality of the products is top notch. I can recommend CJdropshipping to anyone who is looking for a reliable partner in the dropshipping business!

leongarde

Jun 24, 2024  on Shopify

I love the team's customer support. Shout out to Isabella for always helping me with any queries that I have :)

Pronest

Jun 24, 2024  on Shopify

It was my first time using CJdropshipping and had the pleasure of working with Elsa Tong, I cannot express enough how brilliant and effective she was throughout the entire process. From the beginning Elsa Tong demonstrated a deep understanding of the market and took the time to listen to my needs and preferences while guiding through with so much patience and efficiency. This is such an incredible platform for people from all walks of life, I highly recommend them and Elsa Tong she is one of best and I’m grateful to have her as my account agent. A well deserved five stars

SolarSpheres

Jun 24, 2024  on Shopify

Using CJ has been wonderful I must say, they have been extremely helpful throughout every step of the way. I would highly recommend using CJ throughout your journey. I also must say that Gildan has been exceptionally helpful to me.

Seaside Bohemia

Jun 24, 2024  on Shopify

The best part about CJ is definitely their CUSTOMER SERVICE and their attentiveness to me as a customer. I was assigned Isabella from day one, and she has gone above and beyond in every way. always there to sort out my problems, prices and quality control. i could not run my business without her and cj helping me out along the way. if i could however offer cj some feedback..... it s to PLEASE TRY TO SOURCE HIGHER QUALITY PRODUCTS! some things are wonderful, however your suppliers could really up their quality. other than that, thanx Isabella and cj for all you do.

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