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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,110)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Alberta Kennedy - DK

Aug 08, 2024  on Shopify

Love the feedback, nice and quick answars. Looking forward too work with them in many years to come. 5 star service from Leah

Salibos

Aug 08, 2024  on Shopify

Great app for Dropshipping starters. Service is great. Instant responce from service team. Camilia Zhu helped me a lot with problems related to shopify integration. Shipment and fulfilment is a little expensive but it´s ok.

Vsolista

Aug 07, 2024  on Shopify

My consultation agent Lea Zhang from Cjdropshipping is very helpful and always replies back on time.

Beauty Asleep ­

Aug 07, 2024  on Shopify

Great support! Always responding very quickly. I would highly recommend CJ dropshipping. Specially thank you to Bin Han for the help.

Elegant Emulations

Aug 07, 2024  on Shopify

Agent Jolie helped me answer all the queries. A true professional, Jolie ensured that all the queries are resolved on time. Thank you Jolie!

pureverr

Aug 07, 2024  on Shopify

Gildan is really helpful! Whenever I have questions, Gildan usually replies promptly and explains all the details. Love the service!

Manichi

Aug 07, 2024  on Shopify

I have a really good agent that is always willing to help. If he is not working, there are other people that can help you directly. The products are good. I would recomment CJ!

Gym Gear Pro

Aug 07, 2024  on Shopify

Responsive and knowledgeable support team Proactive approach to resolving issues Friendly and patient communication Timely resolutions Exceptional overall servic explicitly Celia Liang she is very honest and professional

Everything Amazing

Aug 07, 2024  on Shopify

⭐⭐⭐⭐⭐ I have been using the CJ Dropshipping platform for a while now, and I must say, the experience has been nothing short of excellent. A significant part of this outstanding service is thanks to my dedicated agent, Doki Huang. Doki is truly an amazing person and an asset to the CJ team. He is always eager to help and goes above and beyond to resolve any queries I have. Whether it's offering assistance with product sourcing, providing valuable advice, or handling any issues, Doki consistently demonstrates a high level of professionalism and dedication. His prompt responses and thorough follow-ups ensure that I always feel supported and valued as a customer. Doki's commitment to excellence and customer satisfaction is unparalleled. I highly recommend using the CJ Dropshipping platform and strongly advise reaching out to 'Doki Huang' for any assistance. He is a star and undoubtedly deserves a pay rise and promotion for his exceptional work and dedication. Thank you, Doki, for making my experience with CJ Dropshipping so smooth and enjoyable!

Culinari Traders

Aug 07, 2024  on Shopify

Thanks Sini Liu, for your guidance and resolving my quires. Best customer service support agent to briefly telling me all about my issues.

Chez Vous

Aug 06, 2024  on Shopify

I want to share my experience with the customer service provided by CJ, specifically highlighting the exceptional support from Irena Huang. As someone who is fairly new and had many questions, I greatly appreciate Irena's efforts and dedication. She went above and beyond to assist me and was incredibly helpful throughout the process.

Trump 2024

Aug 06, 2024  on Shopify

Irena, my assistant has been absolutely amazinf! 10/10. I will definitely keep using her and CJ :)

LumenVista

Aug 06, 2024  on Shopify

Starting first business is not easy. There are a lot of questions on the way. Choosing CJ platform I am incredibly satisfied! It's so easy to use. And with a personal agent it much more easier! I'm very glad to have Ashely Wu, I always get quick help to any question!

SoloUniq - Experience Something Different

Aug 06, 2024  on Shopify

Gildan Wu provided excellent service with clear communication and prompt responses. The process was smooth and hassle-free. Thanks

ALIUM Helsinki

Aug 06, 2024  on Shopify

I would highly recommend this app! They are always there for you and respond very quickly. I can always count on Winnie! Thank you so much :)

Melech Essentials

Aug 05, 2024  on Shopify

Recently started with CJ dropshipping, and so far my experience with my support agent Amelia has been easy engaging, and informative.

LoveCover

Aug 05, 2024  on Shopify

Customer support is very quick and responsive. I work with Alan and could not ask for a better private agent!

Go-Dolly

Aug 05, 2024  on Shopify

I have been dealing with CJ for a while now transitioning over from another supplier and they have been super helpful. Gildan and Jolee are great and always take care of everything.

Aura Revive

Aug 05, 2024  on Shopify

Had a fantastic experience with the customer support, Angel. She is super fast. I was able to get help for all my concerns and questions, this saved me time and I was able to do my task swiftly. I would recommend that you use CJ as your suppliers for they're trust worthy and offer fast customer support.

Brodtica

Aug 05, 2024  on Shopify

I have been using CJ Dropshipping for my e-commerce business, and I am thoroughly impressed with their services. The platform is user-friendly, and the range of products available is extensive, catering to all my business needs. Shipping times have been consistently reliable, and the product quality has met my expectations. A special thanks to Agent Ken Yang, who has been exceptionally helpful throughout my experience. Ken’s prompt responses, attention to detail, and dedication to resolving any issues have made a significant difference. His support and professionalism are truly commendable, making my dropshipping journey smooth and hassle-free. I highly recommend CJ Dropshipping to any e-commerce business owner looking for a reliable and efficient dropshipping partner. Their exceptional service, combined with the outstanding support from agents like Ken Yang, sets them apart in the industry.

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