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Enhance customer interaction with customizable Facebook Messenger website integration. Show more

GA: Facebook Messenger is a powerful tool that integrates Facebook Messenger into your website, offering a seamless communication channel for visitors. The app features a customizable chat button, making it easy for visitors to initiate real-time conversations for inquiries, feedback, or assistance, ensuring that all visitors feel heard and supported. It capitalizes on the familiarity and trust built by Facebook Messenger, turning conversations into conversions efficiently. Users can even direct their queries to specific team members or departments for faster responses, enhancing customer service. The integration supports smooth transitions to Facebook Messenger with just one click, and it ensures compatibility with desktop, tablet, and mobile devices. Additionally, customization options allow you to match the chat interface with your brand's colors, welcome messages, and icons, thus maintaining a cohesive brand presence. By responding quickly and directly, you can build customer trust and facilitate meaningful interactions.
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Customizable appearance
Customizable chat button
Instant communication
Cross-device compatibility
One-click redirection
Visitor department selection
  • $9.99-$39.99 / Month
  • New

Multilingual voice assistant for quick customer support in stores.

Multilingual voice assistant
Instant customer answers
Custom knowledge base
  • Free Plan Available
8.2
1 Reviews

"HelioAI: Automate customer interactions, capture leads, and gain insights." Show more

Helio AI is a powerful tool designed to transform how merchants interact with their customers, offering features to automate and enhance engagement. This app streamlines customer support by providing real-time insights into live chats, allowing businesses to monitor and manage interactions efficiently. The Lead Capture feature utilizes AI to gather crucial contact information, such as phone numbers and emails, optimizing the process of building and nurturing customer relationships. With Chat Insights, merchants gain valuable analytics, including query breakdowns, popular products, top discussion topics, and actionable business suggestions to drive growth. Helio AI also facilitates seamless query resolution, offering a dedicated tab for manual handling of customer queries when necessary. Additionally, the app enhances the shopping experience by recommending products during chats and upselling on the cart page. Operating 24/7, Helio AI ensures businesses are always connected, responsive, and ready to meet customer needs.
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Product recommendations
Lead capture
Query resolution
24/7 availability
Automated support
Chat insights
  • $29-$499 / Month
  • Free Plan Available
1 Reviews

Refine sales & connect instantly with smart live chat AI chat Show more

ChatBase: AI-Powered Sales Optimization

Transform your sales experience with ChatBase, an innovative GPT-4 AI-driven chatbot designed to elevate customer interactions. This 24/7 virtual assistant integrates effortlessly into your store, ensuring seamless handling of customer inquiries, order tracking, and offering personalized product recommendations. By eliminating wait times and overcoming language barriers, ChatBase enhances customer satisfaction and drives increased sales. Tailor the chatbot to reflect your brand’s unique voice and style for a consistent customer experience. With one-click integration and real-time chat monitoring, managing customer interactions has never been easier or more efficient. Embrace the future of sales with ChatBase and enjoy happier, more engaged customers.
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Seamless integration
Ai product recommendations
Personalized recommendations
Brand customization
Order tracking
One-click integration

Exit Pop Ups, Live Chat, Email Marketing & Cart Recovery Show more

Gist ‑ Pop Ups, Email & Chat is a dynamic app designed to enhance customer interaction and boost sales conversion on your website or online store. It enables you to set up live chat and strategically placed chat prompts, allowing you to engage with potential buyers in real-time. The app helps craft and manage powerful email marketing funnels using broadcasts, drip campaigns, and behavioral emails to nurture leads efficiently. With the ability to create specific events, you can gain insightful data on how customers engage with your site and emails, optimizing your marketing strategy effectively. The Workflows tool is an intuitive feature that lets you visualize and tailor the buyer's journey through your sales funnel seamlessly. Additionally, the app offers a versatile form builder to capture every possible lead, ensuring no opportunity slips through the cracks. By aligning live chat, email marketing, and form capturing, Gist provides a comprehensive solution to supercharge your customer engagement and conversion rates.
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Lead capture forms
Drip campaigns
Visual workflows
Live chat setup
Email marketing funnel
Behavioral emails
  • $49-$249 / Month
  • 14 Days Free Trial
6.2
3 Reviews

SmartReply AI automates Facebook/Instagram DMs/Comments Show more

SmartReply AI is a sophisticated tool designed to enhance your social media engagement on Facebook and Instagram. The app enables businesses to launch organic direct message (DM) campaigns, delivering personalized product recommendations and exclusive discount codes to potential customers. It intelligently automates responses to comments on your Facebook posts, effectively doubling your interaction and visibility. Additionally, SmartReply AI auto-sends DMs to everyone who comments, fostering customer engagement and swiftly answering queries to drive business growth. By leveraging AI technology, the app offers dynamic product recommendations in replies, optimizing customer interaction and satisfaction. It also unlocks a new level of organic DM subscribers, akin to building an email or SMS list for Messenger. Ultimately, SmartReply AI serves as a robust platform for automating and scaling your social media marketing efforts to generate increased revenue.
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Customer engagement
Product recommendations
Discount codes
Automated dms
Comment responses
Ai replies
  • $9.99 / Month
  • Free Plan Available
  • 7 Days Free Trial

"Enhance customer engagement with instant Telegram chat integration for support." Show more

K: Telegram Chat is an innovative app designed to enhance customer communication by integrating with Telegram, a widely trusted messaging platform. It enables website visitors to instantly connect with your business, making it effortless for them to send inquiries or provide feedback. The app offers a user-friendly chat tool that drives sales and engagement by delivering immediate support via Telegram. It allows users to select specific team members or departments for faster, more efficient responses. The integration offers customization options, such as adjusting colors, welcome messages, and icons to match your website’s branding. By providing prompt support and quick resolutions, K: Telegram Chat helps improve overall customer satisfaction. Manage your conversations seamlessly from any device, ensuring constant, responsive engagement with your audience anytime and anywhere.
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Customizable branding
Instant integration
Responsive support
User-friendly tool
Cross-device management
Prompt support

People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
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Single view history
Unified communication stream
Personalized self-service
Integrated voice support
Agent skill matching
  • $1 / Month
  • 3 Days Free Trial
  • New

Enhance customer engagement with a customizable WhatsApp button on Shopify.

Easy setup
Separate mobile settings
Customizable whatsapp button
Hover tooltips
Pre-composed messages

Interactive shopping via AI, offering tailored, real-time recommendations. Show more

BRAiN Commerce offers a revolutionized shopping experience by delivering a natural, conversational approach that mimics interactions with a highly knowledgeable store assistant. It consumes your store's data to provide precise, personalized recommendations to customers, ensuring an engaging and seamless shopping journey. This app remains continuously up-to-date, as it dynamically pulls content changes, ensuring that recommendations and interactions are always accurate and relevant. By utilizing a proprietary large language model (LLM) resilient to model drift and hallucinations, BRAiN Commerce maintains robust and reliable functionality. The app's ability to automatically integrate products and FAQs ensures that the content is always fresh and reflects any changes made to your store. This integration of conversational commerce is proven to enhance customer engagement and conversion rates, offering not just convenience but also enriching the overall consumer experience. With BRAiN Commerce, your store seamlessly evolves into an intelligent, interactive marketplace that caters to the unique needs of each shopper.
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Automatic content updates
Interactive shopping experience
Real-time recommendations
Conversational interface
Store data integration

AI Chat Assistant: Streamline support with 24/7 multilingual, adaptive responses. Show more

AI Chat Assistant EWA is an innovative app designed to transform customer support for online businesses, regardless of their size. It effectively learns and utilizes your business content to deliver precise and instant responses round-the-clock. This AI-powered solution significantly cuts down on support costs and staffing needs, leading to enhanced customer satisfaction. EWA excels at handling multiple inquiries at the same time, ensuring efficient service delivery without compromising on quality. Additionally, it adapts swiftly to new information, ensuring that the support is always updated and relevant. With its multilingual capabilities, EWA assists businesses in reaching a broader global audience, making it an ideal choice for merchants aiming to streamline and internationalize their operations.
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Multilingual responses
24/7 ai-powered
Learns content
Handles multiple inquiries
  • $19.99-$49.99 / Month
  • Free Plan Available

AI chat bot Show more

Fokkio - Genius Assistant is a cutting-edge app designed to enhance the online business experience for e-commerce merchants by leveraging the power of ChatGPT. This AI-driven chatbot offers around-the-clock, human-like customer support that significantly improves customer engagement and boosts sales conversions. By seamlessly integrating into your existing platform, Fokkio helps you combat abandoned carts and reduce support tickets, leading to a more efficient and customer-friendly e-commerce environment. The chatbot is capable of learning your product catalogue thoroughly, ensuring it provides the most accurate and helpful responses to customer inquiries. With Fokkio, you can elevate your e-commerce game, offering seamless 24/7 support to keep your business running smoothly. Embrace the future of customer service with this AI-powered tool and watch as it enhances your sales performance and average order value (AOV).
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Real-time engagement
Boost conversions
24/7 support
Product catalog integration
Reduce support tickets
Human-like responses
  • $99-$350 / Month
  • Free Plan Available
  • New

AI-driven sales chatbot: recommends, guides, supports, boosting conversions effortlessly. Show more

WiseRep is a cutting-edge sales chatbot designed to enhance the shopping experience by seamlessly guiding potential buyers from browsing to purchasing. Leveraging Behavioral AI, WiseRep intelligently engages with site visitors at critical moments, significantly boosting conversion rates. Its use of Generative AI adds an extra sales channel and smoothly addresses customer support inquiries, reducing the volume of support tickets. Easy to implement, this plug-and-play solution has you up and running in just 10-15 minutes. WiseRep's advanced AI capabilities not only recommend products and answer questions but also learn and adapt to conversations, providing personalized and dynamic interactions. With WiseRep, enhance customer engagement and effortlessly increase sales without the need for complex setup or training.
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Product recommendations
Sales support
Quick integration
Generative ai
Behavioral ai
Traffic conversion
  • $36-$96 / Month
  • Free Plan Available
  • 14 Days Free Trial
7.9
45 Reviews

Provide a VIP Concierge service through live chat, CRM, and AI Show more

Channel AI Live Chat Inbox CRM is a comprehensive solution designed to revolutionize customer interaction and enhance brand loyalty. By leveraging advanced AI tools and chatbots, the app efficiently manages and reduces repetitive inquiries, saving valuable time and resources. Its unlimited live chat and team chat features enable businesses to provide swift and cost-effective customer support. Furthermore, the powerful CRM capabilities allow for precise audience segmentation and personalized marketing campaigns. Channel Talk transforms one-time visitors into regular customers by facilitating seamless communication and engagement. With customizable chat widgets tailored to fit any brand's aesthetic, businesses can easily integrate and enhance their customer service experience. Choose Channel AI today to streamline your customer interactions and grow your brand's presence.
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Customizable chat widget
Unlimited live chat
Team chat
Ai agent alf
Customer relationship management
Marketing & chatbots
  • $3-$29 / Month
  • 15 Days Free Trial
2 Reviews

Social Chat Integration For Your Website! Show more

Embedded Chat is a dynamic app that transforms your online store into a social hub in mere seconds. By integrating group chat rooms directly onto your site, it enhances communication between you and your visitors, and among the visitors themselves. This real-time interaction not only fosters a vibrant community but also provides you with immediate feedback, enabling you to understand customer preferences and opinions about your offerings. Installing Embedded Chat is a step towards boosting engagement and increasing traffic to your store. It not only enriches the user experience but also positions your site as a proactive listener to your audience's needs. Elevate your online presence with Embedded Chat and watch your community thrive.
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Increase traffic
Social chat rooms
Realtime feedback
  • $5 / Month
  • Free Plan Available
  • 30 Days Free Trial
9.1
2 Reviews

"AI shopping assistant enhancing interaction and boosting your store's sales." Show more

Klicker is an innovative AI-powered co-shopper designed to enhance the online shopping experience in your store. It seamlessly navigates large catalogs or detailed product specs, effectively guiding visitors to find their desired items. Whether it’s locating "beachy workout wear," checking if an e-collar is functional outside cell range, or matching accent pillows, Klicker provides real-time assistance. It transforms standard browsing into an interactive journey, boosting customer engagement and driving sales by making the shopping experience more personalized and intuitive. Klicker's semantic search capabilities allow it to create and share themed collections tailored to individual shopper preferences. Additionally, it records conversations and shopper taste profiles in the Shopify back end, continually refining and personalizing its recommendations based on customer interactions.
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Semantic search
Ai co-shopper
Guided experience
Product queries
Shopper profiles

Integrate a Chat Bot AI powered Assistant to your store Show more

DataDriven ChatGPT Assistant is an advanced AI-powered chatbot designed to seamlessly integrate into your store, enhancing customer service by providing instant responses tailored to customer inquiries. This dynamic assistant leverages GPT technology to generate answers based on your store-specific data, including frequently asked questions, refund policy terms, and other key information. By efficiently handling customer queries, the chatbot significantly reduces the need for email correspondence and human support, allowing your team to focus on more complex tasks. DataDriven ChatGPT Assistant ensures that your customers receive accurate and timely responses, improving their overall shopping experience. Its customizable features also allow you to align the chatbot’s responses with your brand’s voice and ethos, ensuring a consistent customer journey. With easy integration and setup, this powerful tool is designed to optimize customer satisfaction and streamline your support processes.
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Chatbot integration
Ai-powered assistant
Reduce support emails
  • $12-$120 / Month
  • Free Plan Available
  • 15 Days Free Trial

LiveChat and WhatsApp with Integrated CRM Show more

WACRM: WhatsApp CRM, LiveChat is an innovative app designed to elevate your customer service interactions. It offers customizable live chat widgets that allow businesses to engage with website visitors instantly and efficiently. By integrating multiple communication channels, including WhatsApp, WACRM ensures that all customer interactions are potentially transformative experiences. Users can maintain an active contact database enabling personalized follow-ups, which enhance customer satisfaction and loyalty. The app seamlessly integrates with existing client databases, and its comprehensive dashboard provides valuable performance insights. To further streamline processes, WACRM includes predefined responses and offers premium features such as contact data exports, custom workflows, ChatGPT integration, and WhatsApp Business API for efficient bulk messaging. With a unified interface for managing multiple WhatsApp numbers, it is an essential tool for businesses aiming to optimize their customer engagement strategies.
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Predefined responses
Performance dashboard
Whatsapp integration
Chatgpt integration
Bulk messaging
Custom workflows

Interact with your customers where they often are Show more

Bizify ‑ WhatsApp Chat is an innovative solution designed to bridge the communication gap between online stores and their visitors. While online shopping offers convenience, it often lacks the personalized touch provided by in-store sales staff who assist and persuade customers. Bizify addresses this shortfall by enabling store visitors to reach out directly to the store via a WhatsApp chat, offering immediate assistance and clarity. This seamless integration ensures potential buyers' queries are swiftly answered, enhancing their confidence in making a purchase. With a user-friendly interface that requires no coding skills, store owners can effortlessly set up and customize their chat settings to suit their brand’s identity. By leveraging the power and familiarity of WhatsApp, Bizify enhances the online shopping experience, making it as interactive and engaging as possible.
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User-friendly interface
Instant messaging
Whatsapp chat widget
No coding needed
Customizable

Instant WhatsApp Chat, Support, Help Center, Offer Discount Show more

Panda WhatsApp‑ Chat + Support is a dynamic app designed to elevate your business by providing instant and direct communication with your store's visitors via WhatsApp. This app allows potential customers to connect with you just like they would with a friend, ensuring a familiar and comfortable communication platform. By offering direct WhatsApp support, calls, or emails, you can also send abandoned cart links or special offers, significantly boosting your conversion rates and sales. The app not only enhances customer engagement but also encourages users to share your products, amplifying word-of-mouth marketing. Additionally, it supports multiple WhatsApp numbers, allowing for a more flexible and expansive customer support system. This seamless integration is a powerful tool to boost traffic, enhance customer satisfaction, and drive your business revenue.
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Live chat
Customer support
Instant whatsapp chat
Help center
Offer discounts
Abandoned cart link

In today's competitive e-commerce landscape, the "Shopify Chat Apps" category offers invaluable tools for businesses striving to streamline their operations, enhance customer experiences, and drive growth. These apps facilitate seamless communication between merchants and customers, ensuring that queries are addressed promptly and efficiently. By integrating chat solutions directly into your Shopify store, you can not only improve customer satisfaction but also increase conversions and customer loyalty.

Explore our curated list of Shopify chat apps to discover the perfect solutions that can elevate your online business.

Frequently Asked Questions

1. What are Shopify chat apps?

Shopify chat apps are tools that allow e-commerce store owners to communicate directly with their customers. These apps integrate with your Shopify store to provide real-time customer support, improving engagement and customer experience.

2. How do chat apps enhance customer experience?

By offering instant support and answers to customer queries, chat apps reduce wait times and improve satisfaction. They can also guide customers through the sales process, helping to increase conversion rates.

3. Can chat apps be customized for my store's brand?

Most Shopify chat apps offer customization options that allow you to modify the chat interface to match your store’s branding, including colors, logos, and greetings.

4. Are chat apps beneficial for small businesses?

Yes, chat apps can significantly benefit small businesses by providing cost-effective customer support solutions and enhancing customer engagement, which can lead to increased sales and customer retention.

5. How do chat apps integrate with Shopify?

Chat apps are typically installed through the Shopify App Store. Once installed, they integrate with your store's backend to allow you to interact with customers directly through your Shopify dashboard.

6. Do chat apps support multiple languages?

Many chat apps offer support for multiple languages, enabling you to communicate with a diverse customer base. Be sure to check the app specifications for language support options.

7. Can I track the performance of chat apps?

Yes, most chat apps provide analytics and reporting features that allow you to monitor chat response times, customer satisfaction scores, and other metrics, helping you optimize your customer service strategy.

8. What happens if I am offline and a customer sends a message?

Many chat apps offer offline messaging features that allow customers to leave messages when you are not available. These messages can be addressed once you are back online, ensuring no customer query goes unanswered.

9. Are there any free chat apps available for Shopify?

Yes, there are several free chat apps available on the Shopify App Store, though premium features may require a paid subscription. Assess your business needs to determine which option best suits your store.

10. How do I choose the right chat app for my Shopify store?

Consider factors such as ease of use, customization options, language support, analytics capabilities, and customer reviews. Trial and error may be required to find the app that best meets your business needs.

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