my very first experience using UpPromote. the customer service team is very kind and responsive! can't wait to explore more features of this app!

No la he probado aun y la estoy acabando de configurar pero por ahora parece muy intuitiva y fácil de personalizar.

Tommy was very responsive! he answered my questions and took the time to look for answers for me. very good customer service. hopfully i will get results from this app soon.

Fijn systeem om trouwe klanten en fans te belonen, na langer dan een jaar op het gratis plan, kon ik nu eindelijk doorgroeien naar het betalend plan en mijn affiliates belonen met store credit. Hannah van de support hielp me in een paar seconden op weg bij een laatste probleempje in mijn instellingen. Top!

I'm trying to use UpPromote recently and it's wonderful. Also thanks Hannah for your very quick and helpful support during my very first time.

The signup and support were excellent. I wish all apps was this great. I am looking forward to using this app.

I'm very pleased with this app. This is my first time using affiliate marketing and UpPromote has made it so easy. Barney, from customer service was extremely helpful and friendly. Highly recommend this to anyone.

Review for Barney - Outstanding Programmer I had the pleasure of working with Barney, and I highly recommend him. His work was not only of the highest quality but also incredibly efficient. Barney quickly understood our requirements and delivered even complex tasks in record time with absolute reliability. What stood out most was his ability to proactively solve problems and provide clean, well-structured solutions. Communication was always clear, and he kept us updated throughout the process. Barney exceeded our expectations in every way – a true talent and a valuable asset to any project! Thank you for the exceptional collaboration!

La mejor app de afiliados que existe sin lugar a dudas, si desarrollan más tipos de app de cualquier tipo y tienen el soporte tan bueno como me ha proporcionado EVANS, es imposible que les vaya mal. ENHORABUENA !!

Love this app and the customer service is a 10/10. For us it was by far the best solution for handling our influencer and affiliate marketing and I'm beyond satisfied. Big thanks especially to Hannah, Barney and Nick from customer service that answered every question within minutes.

BEST APP!!! TOMMY FROM THE SUPPORT IS A GOOD MAN THAT HELP ME IN ANY PROBLEM AND STILL HELPING ME NOW!!!

The support team is amazing, which an integral part of any apps you use on your store. Though there are too many things to update, that sometimes can be confusing to set-up, but overall, I guess it's a really great app. They provide complete documentation, which is a great guide; however, the price difference on the Growth and Professional is quite a big gap and there are really a lot of features that the Professional has which makes it more beneficial - but for a start-up company, it can be very expensive. I put a 4 star not because of the support nor the app - this is for the pricing. But for the features and support team, I would definitely give it a 5*

The platform is intuitive and easy to navigate, making it a breeze to set up and manage my affiliate programs. One of the standout features is the level of support provided by the UpPromote team. They've consistently gone above and beyond to assist me with any questions or issues I've encountered. Their prompt responses and helpful solutions have been invaluable.

New to this app. Support Team gave me a timely response to solve my questions. We will start to use it and hope to have an excellent experience.

Highly recommend this app for businesses going for affiliate marketing, really good customer service! Barney removed the UpPromote branding on the website for me for FREE.

I'm new on the app as a merchant but so far great experience and prompt/friendly customer service. Nick has been very helpful in answering in detail all my questions. Very user friendly app.

I had an amazing experience with UpPromote Affiliate Marketing. I was lucky enough to be looked after by Tommy, who gave me really great insight into the issue I was having with tracking referrals from one of my affiliates. He was super thorough, and even sent me screenshots to help understand the issue clearly, as well as provide clear scenarios to make understanding a breeze! We found the issue, ...

Great and very fast support! Since I'm learning this kind of program, everything is new to me and the support team is doing an amazing job!

They show fake referral sales/orders, Our team raised complaint with them but not received any response.

The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved. When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly. Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience. The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted. To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve. After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.