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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Reviews (4,338)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Benelux Shops

Oct 17, 2024  on Shopify

I'm writing this review just of my experience with my niche store. The only good thing was the live support. U can do pretty much nothing without paying 30$ a month for the basic plan. After paying I used all their reccomended apps and setup my affiliate program, but had no affiliates for a week. It's really not a good app for niche stores, or if you're a beginner. After buying the subscription a lot more apps pop up to 'increase affiliates' that are 89$ a month. So personally they just want to make as much money from you and there is no guarantee to find affiliates. I added 1 star because of the live support, wich is actually on every app but okay.

Lucky Jack

Oct 16, 2024  on Shopify

Gwen was prompt and helpful in assisting me today. I needed help locating a toggle switch and she effectively lead me to the right place. Thanks so much!

Veta Care

Oct 16, 2024  on Shopify

I had a very tricky idea about how to set up our affiliate's program, and the support was great, especially Hannah, who tried her best to help us find the best solution available. Very patient and solution-oriented customer support.

CHALKBOARD CANDLE CO. ®

Oct 15, 2024  on Shopify

STOP LOOKING!!! This is the product you are looking for, their product is amazing and their customer service is even better. I started at the free route and upgraded to the paid version. Their customer service is some of the best I have ever experienced with any company or product. I never leave reviews but had to. There has been countless times I have had a question I needed a prompt response to and they've always given prompt responses.

MerchHero

Oct 15, 2024  on Shopify

Ich kann diese App wirklich jedem empfehlen, einfache Bedienung sehr übersichtlich. Der Support ist auch sehr gut und hilft wirklich immer.

Ode Health

Oct 15, 2024  on Shopify

just awesome...so easy and so fun...5 stars for sure. Tommy was super helpful and gave me everything needed. Let's gooooo.

BaeBeauty

Oct 14, 2024  on Shopify

Tommy was great!! I had needed help for awhile and shopify support couldn't help, he went in and solved the issue within 2 minutes! Again thank you so much!

SHEroic Styles

Oct 13, 2024  on Shopify

It's easy to use, it's a good app I can use without needing a team. I highly recommend it for beginner drop shippers.

Salon Shelf

Oct 13, 2024  on Shopify

The features of this app are brilliant and the support is absolutely amazing - super quick and helpful every time!

Momentum Shake

Oct 12, 2024  on Shopify

Seems to work great so far and the customer service is excellent. Much less expensive then the alternatives as well!

Online Appliance Parts Hub

Oct 12, 2024  on Shopify

I was having issues setting up payouts for my account, and Evans truly went above and beyond to assist me. The level of support was exceptional! Evans was patient, thorough, and never hesitated to answer all my questions, no matter how complex. I'm incredibly grateful for the help—thank you, Evans, for your outstanding dedication and professionalism!

Glow Off Co.

Oct 11, 2024  on Shopify

So easy to set up and Nick on their chat feature was super helpful and kind! I am hopeful my business will be taken to the next level!

Caffeine and Canines

Oct 10, 2024  on Shopify

Started having an issue with affiliate tracking and affiliates getting referral credit when they shouldn't. Chatted with Evan at Uppromote and within 20 minutes had the issue corrected. Great support with my first issue.

Thera - Advanced Formulas for life

Oct 10, 2024  on Shopify

Evans was incredibly helpful in assisting with our Shopify settings. He was knowledgeable, quick to respond, and made the entire process smooth and hassle-free. Thanks to his expertise, we were able to get everything set up exactly as needed. Highly recommend!

Pampanga Lanterns

Oct 09, 2024  on Shopify

Best support. Hannah has been very responsive and helpful. She was able to help me solve the problem. Kudos!

Sama Danesh

Oct 07, 2024  on Shopify

Nick has been incredible! I’ve been searching for an app that offers a free trial without heavy limitations, and UpPromote has exceeded my expectations. However, what truly stands out is Nick who has patiently solved every single question, issue and customisation. I must add, the reason it didnt receive 5 star, is because there are a-lot of styling and mobile compatibility issues. Logo, style and resizing that makes the user journey look really awful. I have spent hours (with the helpful) support team to solve these issues which are rather basic styling issue that should just work. Also making Font styling (size and format) available to the user to edit would make the processes easier. Thank you

True North Beard Co.

Oct 04, 2024  on Shopify

Very easy set up, in app chat support has been great. Hannah was a quick with support. Very user friendly.

Flatrock Wetsuits

Oct 01, 2024  on Shopify

UpPromote does exactly what it says on the tin. It allows you to easily setup and run an affiliate program. I recently got stuck not knowing how to use a certain a function and Hannah from UpPromote was very helpful and guided me step-by-step how to resolve my issue. Awesome app.

Nodiee

Sep 30, 2024  on Shopify

Hannah was great and provided me all the information that I needed and is able to assist me promptly.

Naturecast Products

Sep 29, 2024  on Shopify

It's easy to set up even if you're non technical and their support team answers on chat every quickly and was able to help resolve my issue.

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