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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,823)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Dogobons

Nov 01, 2025  on Shopify

Nice app! I’m using the free plan, but I miss many features that are only available in the professional plan (which is very expensive for me now). For example, I can’t download invoices for my payments. However, the customer support is very fast and responsive — thank you, Mina, for your help even during the weekend!

Speedtri

Oct 30, 2025  on Shopify

Genesis Tallow

Oct 20, 2025  on Shopify

This app has been great so far. It's been a really great experience so far. The support is amazing!! Mina helped us today and it was super easy to get things sorted. I will say, it's not as clear/organized as it could be for set up. I think for what we're paying monthly it could probably have some more detailed features such as for gifts and motivation I'd love to see some more automatic structure around bonus commissions - like setting them up for a 2 week period that automatically turns off after a set time.

Relax Far Infrared Saunas

Sep 27, 2025  on Shopify

They provide good support. If you have an issue they will work with you to resolve it quickly.

Treebute

Sep 04, 2025  on Shopify

MIa in support was very helpful.

MAIN-EVNT

Aug 08, 2025  on Shopify

Barney helped me a lot with adding commissions for our designers as well as our affiliates.

sukhyam

Aug 04, 2025  on Shopify

great experience and very polite to me and resolve my query within seconds the all team is cooperative and very polite .

BEDA

Jul 23, 2025  on Shopify

Worked with Barney and the service was good. Responsive, clear and willing to work together to figure out any issues or concerns.

Chicretro Store

Jul 07, 2025  on Shopify

Tommy est un personnel très réactif, à l'écoute. Je le recommande

Waterfilters NZ

Jun 04, 2025  on Shopify

Friendly and Fast Support

Smith & Truslow

May 23, 2025  on Shopify

It's too early in my experimentation to give 5 stars - I'll upgrade it later once I'm convinced that everything works perfectly.

MaestroWorkout

May 12, 2025  on Shopify

Still testing but loving it so far

Los Consejos de Michael

May 12, 2025  on Shopify

I still didn't use it but the settings are easy and quick. I needed some help to embeb it on my page and Tanie was really really helpful and kind. The only BUT I have is that this when you used shortcodes to design the page it provide info in English like the shortcode "cookie" provides "30 days" so it'll be better if cookies shows just 30 and you can add days, días, jours, or whatever you need.

ƏˈWĀKƏN VITALITY

Apr 20, 2025  on Shopify

Online support is readily available and so helpful!! Thanks, Tommy!

BE THE ENVY

Apr 20, 2025  on Shopify

It was good experience as my problem was a bit complicated. I would say Barney was very helpful to the point where he got on a Google meet call to help resolve my problem. . Nice work!

Ditron Dental USA

Apr 15, 2025  on Shopify

It has a lot of features that can be challenging to configure but their chat function is connected to a support team that is responsive. Tanie was really helpful in quickly finding a solution to our issue.

Lucretia's Body Oils & Sprays

Apr 03, 2025  on Shopify

I had some difficulties at first, not due to the app, but due to my not familiar with the interface. I worked with Stark and he was VERY helpful!

Plaine Products

Apr 02, 2025  on Shopify

Haven't fully utilized the app yet, but the customer service while we get everything set up has been great.

Slimmer with Cilla

Mar 27, 2025  on Shopify

It's a great app and works very well. It has all the features you could want. The customer support is great. Only lost a star as I think it is a bit too pricey on the higher volume tier.

Blōma

Mar 06, 2025  on Shopify

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