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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Reviews (4,331)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Jelly Kvlt

Jan 08, 2025  on Shopify

I’m delighted with my experience using UpPromote. Hannah promptly and constructively answered all my questions, and her suggestions were incredibly helpful for optimizing my affiliate program. The app is intuitive and provides excellent features for professional affiliate management. Thank you for the outstanding support and for delivering an app that truly meets expectations!

LetterLane Co

Jan 07, 2025  on Shopify

I just started learning how to use my upgraded plan to Enterprise, and I had a bunch of questions so I can properly integrate all the features that I would like to have to launch my Affiliate Program. I had a list of questions and Tommy from UpPromote Support was able to assist with each question, in addition to having photo images showing what to do and where to go, which made the learning process that more easier. Thank you Tommy. I look forward to finalizing my program and launching with confidence.

Klara

Jan 07, 2025  on Shopify

Au top, Tommy a répondu parfaitement et rapidement à toutes mes questions. Merci encore pour le service excellent

Shakti Mat UK

Jan 04, 2025  on Shopify

Absolutely love this app! The customer service team is incredibly friendly, super responsive, and always resolves my issues or answers my questions quickly. Kudos to Tanie for her epic work—she’s been super helpful! Once you get the basics, the app is very easy to use. I highly recommend it!

SKsignature

Jan 03, 2025  on Shopify

Very easy to use as a marketer for another business. Also helpful customer support and help from Barney. Thank you.

Brewtiful Adventures

Dec 30, 2024  on Shopify

Amazing customer service from Tanie today. What a wonderful help, so grateful for the app and the service and for Tanie's help in configuring things my first time out.

Hello Love Inc

Dec 29, 2024  on Shopify

UpPromote is the best! We migrated over to UpPromote from a different affiliate marketing software, and we have been able to get everything working the way we want. The support team is amazing and so helpful! I have asked many questions while we were getting set up to launch and have worked with many different people on their support team who have all been amazing! We have even asked them to help us with a few customizations/data imports and they were able to get them done quickly for a very reasonable price! Highly recommend!!

Primal Harvest

Dec 22, 2024  on Shopify

Sehr gute App, die alle Anforderungen der EU erfüllt. Service ist immer via Chat oder Email erreichbar, man bekommt oft in wenigen Minuten Antwort.

Enki Apothecary

Dec 21, 2024  on Shopify

great app, easy user experience and interface, support is quick and fantastic. team are experienced, clear on what you can and can't do

aloneenemy studio

Dec 21, 2024  on Shopify

The app is easy to use and offers a lot of functions even with the free version. The support is fast and very straight forward.

Athletic Aliments

Dec 18, 2024  on Shopify

This app is a game-changer for managing and tracking affiliate sales! The interface is incredibly user-friendly, making it perfect for those new to affiliate marketing. Setting up referral codes and customizing affiliate pages is a breeze, and the seamless integration with Shopify saves so much time. A special shoutout to Evans from the 24/7 customer support team—his assistance via live chat was quick, knowledgeable, and super helpful. Highly recommend this app for growing your business with ease!

Redeemed Threads And Treasures

Dec 18, 2024  on Shopify

⭐⭐⭐⭐⭐ "Exceptional Support and Easy-to-Use App" I am beyond impressed with the service I received from UpPromote! Tommy went above and beyond to help me with my registration form, ensuring everything was set up perfectly for my affiliate program. The app itself is incredibly intuitive and packed with features that make managing affiliates a breeze. Thanks to Tommy’s guidance, I was able to get everything up and running seamlessly. If you’re looking for a reliable affiliate marketing app with outstanding support, UpPromote is the way to go!

OtterSpace

Dec 17, 2024  on Shopify

Incredibly happy with the support and app so far! Tommy and others have been so responsive to my questions and I appreciate their guidance. Highly recommend!

OurPets

Dec 17, 2024  on Shopify

Perfect first contact. Tanie helped me with good information and my first questions for this app and tried her best to help me.

Joy Dean Designs

Dec 16, 2024  on Shopify

Hannah was excellent help with setting up my registration page! She gave me a few tips too! Thank you!

LadyBelleCo

Dec 16, 2024  on Shopify

It's my second day using this app. It took about an hour to understand how it works and the help from Tanie definitely made the process smooth. So thank you Tanie! Great app thats straight forward and customer service is also available around the clock. I am happy to see how it goes!

AVORA

Dec 16, 2024  on Shopify

Tanie is great support, highly competent, cooperative, and prompt. I enjoyed working with her and learned a lot from this interaction. Thank you Tanie.

CreatureSupps

Dec 16, 2024  on Shopify

We couldn’t be happier with the incredible support we received while setting up our affiliate program. Tanie was professional, knowledgeable, and went above and beyond to guide us through the help we needed. She made the process seamless, offering clear answers and insights. Thanks to her help, our program is off to a fantastic start. Highly recommend their exceptional service!

Cosset Naturals

Dec 16, 2024  on Shopify

Great app. Simple to use and implement. customer service has been outstanding throughout the process!

TipsyCub Store

Dec 16, 2024  on Shopify

I have just begun my UP Journey however, Gwen in Customer Support was very helpful and polite. Thank you Gwen!

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