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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Compositions

Apr 19, 2025  on Shopify

Hannah was extremely helpful with helping me integrate the page to my website. It is very easy to use and they offer a lot of cool features on the free plan.

OWL Venice

Apr 18, 2025  on Shopify

Tanie with Up Promote Customer service is amazing. Very helpful customer service always available whenever I need.

Pet Obsessed People

Apr 18, 2025  on Shopify

So far the app has been great and customer service has been extremely helpful. I needed help with updating something pretty simple but being new I was doing it the hardest way possible so Hanna helped me find the easier route! Then she helped me even more with things I wasn't even there to ask for help with making my page look even better! It was great.

Dieselleds

Apr 17, 2025  on Shopify

Great app, the different ways you can configure it is endless. So many options that sometimes it can be confusing. But the support is amazing, always very quick to respond (only minutes) and they always help you though it. The affiliate side is very straight to the point simple and easy to use for them. So its a perfect balance.

skincervation

Apr 16, 2025  on Shopify

At first, I was a bit annoyed at the pop-ups asking for ratings, as I am just getting started and haven't finished setting up the app yet. As I delved further into the apps and its features, I need some clarifications and advice and was assigned to Hannah. Hannah was very patient with me and helped me with many of the questions I raised in regard to the different features. She was very insightful and had the skills to know what further questions I had but haven't actually raised yet. Thank you, Hannah, for your advice and patience and help!

3rd Eye Cacao

Apr 16, 2025  on Shopify

Support is solid. They're available whenever I'm online working on the business and have swift responses. BIG THANKS to the UpPromote team!

BE THE ENVY

Apr 16, 2025  on Shopify

Tanie was outstanding. Gave perfect step by step instructions. She was quick with her response and very helpful. A+

Alive Water

Apr 15, 2025  on Shopify

Clara was very helpul and answered my question perfectly and very quick. Im so grateful for her and this type of tech support. Love this app so much because of her and her team!

Romero

Apr 15, 2025  on Shopify

Their help agents are always available 24/7 and very helpful. They provide screenshots to help guide you through tough problems and are able to reach out the developers if necessary. Clara was prompt, friendly, and concise with her responses. Thank you!

Ditron Dental USA

Apr 15, 2025  on Shopify

It has a lot of features that can be challenging to configure but their chat function is connected to a support team that is responsive. Tanie was really helpful in quickly finding a solution to our issue.

deinkinderdoc

Apr 15, 2025  on Shopify

Wir nutzen UpPromote seit einigen Monaten und sind super happy! Das Tool ist intuitiv aufgebaut, leicht zu bedienen und perfekt, um unser Affiliate-Programm effizient zu steuern. Ein ganz großes Plus: Der Support ist unglaublich schnell, hilfsbereit und freundlich – egal welches Anliegen, man bekommt sofort eine Lösung. Absolute Empfehlung!

Pragma style

Apr 14, 2025  on Shopify

Really great app for getting organic customers from happy users. Very well made! I highly recommend it!

Uriyah Beauty

Apr 14, 2025  on Shopify

Agent went above and beyond. Followed up and made sure issue was solved. Very grateful for the support they provide- making it super easy to focus on growing your business while they also tangibly help grown your business as well !!

ARVON

Apr 13, 2025  on Shopify

Hannah from UpPromote is amazing! Super helpful, fast replies, and genuinely cares. Best support I’ve had in any app. Thank you!

Ancestral-Pure

Apr 13, 2025  on Shopify

very good structured affiliate app, which goes in detail. The reason why i write this is not because of the app, but of the brilliant support members. i had 2 problems, where two support members came by VERY FAST and solved the problems with me patiently! Thank you!

Vita-Nova

Apr 11, 2025  on Shopify

I am still getting a feel for the app as I am yet to work with Affiliates however the team is very active with how I can better connect with Affiliates. They are the definition of Customer service. I have no better way of putting it. Evans and the team are quick to respond to mails and resolve any issues you may have.

Librería MATRIX

Apr 11, 2025  on Shopify

Nick ha sido de gran ayuda desde el primer momento. Su atención ha sido rápida, clara y muy eficaz, resolviendo cada duda que teníamos con precisión y paciencia. Se nota que conoce bien la herramienta y que realmente se preocupa por brindar un buen soporte. En cuanto a UpPromote, es una app potente y flexible para gestionar programas de afiliados. La interfaz es intuitiva, permite personalizar fácilmente las comisiones, cupones y materiales promocionales, y ofrece informes claros para hacer seguimiento. Muy recomendable si estás buscando una solución seria y escalable para afiliación en Shopify. ¡Gracias por el gran trabajo, Nick!

SHAPERLUV

Apr 11, 2025  on Shopify

This app is by far the best one we've tried! We had a unique type of program and had low expectations that an app would fit us. However, this app proved us wrong. Their support is INSANELY GOOD! We needed some customization and contacted support, within minutes they answered and forwarded the request to the developers. Within an hour the customization was done. INSANE! We've never seen such fast support with other apps. Special thanks to Hannah from the support team. 10/10 Recommended.

Lust Minerals

Apr 10, 2025  on Shopify

Tanie was super helpful, prompt and resolved my problem within minutes. Was also super friendly which was much appreciated. Thank you Tanie, amazing service :)

KOATJI

Apr 10, 2025  on Shopify

Clara was incredibly helpful and quick to resolve my issues. Great customer service—clear, efficient, and friendly from start to finish. Thanks again!

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