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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Reviews (4,128)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

BaeBeauty

Oct 14, 2024  on Shopify

Tommy was great!! I had needed help for awhile and shopify support couldn't help, he went in and solved the issue within 2 minutes! Again thank you so much!

SHEroic Styles

Oct 13, 2024  on Shopify

It's easy to use, it's a good app I can use without needing a team. I highly recommend it for beginner drop shippers.

Salon Shelf

Oct 13, 2024  on Shopify

The features of this app are brilliant and the support is absolutely amazing - super quick and helpful every time!

Momentum Shake

Oct 12, 2024  on Shopify

Seems to work great so far and the customer service is excellent. Much less expensive then the alternatives as well!

Online Appliance Parts Hub

Oct 12, 2024  on Shopify

I was having issues setting up payouts for my account, and Evans truly went above and beyond to assist me. The level of support was exceptional! Evans was patient, thorough, and never hesitated to answer all my questions, no matter how complex. I'm incredibly grateful for the help—thank you, Evans, for your outstanding dedication and professionalism!

Glow Off Co.

Oct 11, 2024  on Shopify

So easy to set up and Nick on their chat feature was super helpful and kind! I am hopeful my business will be taken to the next level!

Caffeine and Canines

Oct 10, 2024  on Shopify

Started having an issue with affiliate tracking and affiliates getting referral credit when they shouldn't. Chatted with Evan at Uppromote and within 20 minutes had the issue corrected. Great support with my first issue.

Thera - Advanced Formulas for life

Oct 10, 2024  on Shopify

Evans was incredibly helpful in assisting with our Shopify settings. He was knowledgeable, quick to respond, and made the entire process smooth and hassle-free. Thanks to his expertise, we were able to get everything set up exactly as needed. Highly recommend!

Pampanga Lanterns

Oct 09, 2024  on Shopify

Best support. Hannah has been very responsive and helpful. She was able to help me solve the problem. Kudos!

Sama Danesh

Oct 07, 2024  on Shopify

Nick has been incredible! I’ve been searching for an app that offers a free trial without heavy limitations, and UpPromote has exceeded my expectations. However, what truly stands out is Nick who has patiently solved every single question, issue and customisation. I must add, the reason it didnt receive 5 star, is because there are a-lot of styling and mobile compatibility issues. Logo, style and resizing that makes the user journey look really awful. I have spent hours (with the helpful) support team to solve these issues which are rather basic styling issue that should just work. Also making Font styling (size and format) available to the user to edit would make the processes easier. Thank you

True North Beard Co.

Oct 04, 2024  on Shopify

Very easy set up, in app chat support has been great. Hannah was a quick with support. Very user friendly.

Flatrock Wetsuits

Oct 01, 2024  on Shopify

UpPromote does exactly what it says on the tin. It allows you to easily setup and run an affiliate program. I recently got stuck not knowing how to use a certain a function and Hannah from UpPromote was very helpful and guided me step-by-step how to resolve my issue. Awesome app.

Nodiee

Sep 30, 2024  on Shopify

Hannah was great and provided me all the information that I needed and is able to assist me promptly.

Naturecast Products

Sep 29, 2024  on Shopify

It's easy to set up even if you're non technical and their support team answers on chat every quickly and was able to help resolve my issue.

PICSIL SPORT

Sep 29, 2024  on Shopify

Please, contact me! I was very happy with this app but now I can enter in the app, there's an error apparently. I can't find a way to contact you because the login is not working

Heroismo

Sep 29, 2024  on Shopify

It's perfect ! I am really happy with their reactivity, the support is really helping and try to find quick solution. I used Shopify Collabs before and it was a pure nightmare, Thank you so much to the UpPromote team

Zensory

Sep 29, 2024  on Shopify

The app provides all you need to get started with Affiliate marketing and the customer service is great. Hannah was a great help too!

Riva Hair Extension Center

Sep 26, 2024  on Shopify

estoy empezando pero de momento todo bien Barney me estuvo ayudando muchisimo para organizar y poder empezar a usarlas. estuvo muy atento a lo que necesitaba

September Sky Creations

Sep 25, 2024  on Shopify

hannah has been incredible with helping me figure out why my payments werent able to be sent. She sent me exact details and we got it figured out. She was wonderful with her customer service!

MEGAN & CO. Apothecary

Sep 25, 2024  on Shopify

We're pretty new to this app, but have enjoyed it so far. It's working great as a management system for our affiliates! I contacted support, and Nick helped walk me through a couple of questions quickly, and was super helpful! If you're looking for a good platform to have all the affiliates in, and manage everything this app is perfect, and works great within shopify!

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