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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,978)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

工藤羊肉店

Nov 19, 2025  on Shopify

Excellent Affiliate App with Superb Support! This is a fantastic app that takes care of all the complicated affiliate management tasks for us, allowing us to focus entirely on running our shop. The automation and tracking capabilities are exactly what we needed. I'd also like to give a special thank you to Tommy from the Support team. He provided exceptionally clear and polite assistance, answering all of our questions thoroughly and making the setup process feel much less daunting. Highly recommended

SMSB 66

Nov 19, 2025  on Shopify

Merci beaucoup Tanie pour votre réponse rapide et résoudre le problème rapidement Merci beaucoup pour votre temps et votre gentillesse

Millena Hair

Nov 18, 2025  on Shopify

Lina was super helpful in guiding me through all the questions I had. She was very patient and walked me through in detail exactly what I needed to do, I didn't even have to explain so much it was like she was in my mind. This app is EXACTLY what I was looking for!

Jills Dazzling Designs

Nov 18, 2025  on Shopify

I just joined and haven't had time to use. Once everything is setup and make sure everything is working, I will come back and give a full detail review.

Nayelis Fashion and Accessories

Nov 18, 2025  on Shopify

This was my first time using the UpPromote chat, and they solved all my concerns almost immediately. Evans was excellent — he addressed every question clearly and directly. Very impressed with the customer service at UpPromote

Slacker

Nov 17, 2025  on Shopify

For two weeks we have been trying to pay our affiliates but the PayPal payments fail and leave no trace of why. This worked great until this month, now we have a bunch of pissed off affiliates and have lost faith in this app.

BY TERRY EU

Nov 17, 2025  on Shopify

Easy app to use. Tanie from customer support was very helpful and solved our questions quickly - thank you!

In Tandem Coffee

Nov 15, 2025  on Shopify

Great experience, Evans was super thorough and helped me make sure everything was installed correctly. The app is intuitive and smooth, the platform is great and the support has been terrific so far.

Putting Alley

Nov 14, 2025  on Shopify

I was referred to Shopify by another person who sells a TRUE golf product that really works. Shopify is a game changer for products, like the Putting Alley, that need a bit of explanation by professional golfers who understand the value proposition. The UpPromote affiliate program works in close tandem with the Shopify website. Online UpPromote help is always available (thank you Tanie) in what seems to be a one-on-one basis. Another day, another chat. I also use ChatGPT to get questions answered; however, it's not always up to date. That's when I turn to the chat team (Mina in this case), and she answered my questions that CGPT couldn't. It's a nice teamwork play.

Nuspira

Nov 14, 2025  on Shopify

5-Star Review for Tanie at UpPromote I had an outstanding experience with Tanie from UpPromote customer service. She was incredibly personal, genuinely professional, and went above and beyond to help me. Not only did she answer every question with clarity and patience, but she also made sure I fully understood the platform and felt confident moving forward. What really stood out was how empowering the entire interaction was. I didn’t just leave with solutions, I left with confidence. It’s rare to find support that is both technically strong and truly human, but Tanie delivered both effortlessly. UpPromote is lucky to have her. Highly recommended

Neuff Athletic Equipment

Nov 14, 2025  on Shopify

Very quick support response from Tanie. Clear information and I sorted the issue quickly and easily.

Cloudfit

Nov 13, 2025  on Shopify

I cannot say enough wonderful things about Tanie from UpPromote Support. She delivered one of the best customer service experiences I’ve ever had. From the moment I reached out, Tanie was incredibly responsive, patient, and genuinely committed to helping me solve my issue. She didn’t just send generic replies — she took the time to understand my specific setup, walked me through each step, and made sure I fully understood the solution before moving on. Her attention to detail, professionalism, and friendly communication made the entire process smooth and stress-free. What truly impressed me was her willingness to go above and beyond. She tested configurations on her end, offered alternative solutions, and helped optimize parts of my affiliate setup I hadn’t even considered. Because of her support, my UpPromote experience has been seamless and my program is running better than ever. Tanie is an absolute gem and a huge asset to the UpPromote team. If every support experience was like this, running an online business would be a whole lot easier. Thank you, Tanie — you made my day and earned a lifelong UpPromote fan!

Vainpot Official

Nov 13, 2025  on Shopify

Support from Tania is Superb! and she managed to assist us promply! highly recommended for anyone looking for Affiliate Program!

Porta Fox

Nov 12, 2025  on Shopify

Tanie was super helpful helping me navigate the app. She even proactively suggested ways in which she could help. Yes to fully set up and get traction with affiliates through the app but the service so far has been excellent.

Screen ProTech

Nov 12, 2025  on Shopify

The support help is very quick and Tanie knew exactly how to solve my problem. Everything is pretty straight forward in the app and works like we would expect it to

verdra-shop

Nov 12, 2025  on Shopify

5 estrella para Tanie. me ayudo muchisimo. la comunicacion fue facil. muy profesional, amable y tuvo pasiencia porque yo le pregunte mucho. respondio a todas mis preguntas con profesion y amabilidad. muy buen servicio al cliente. muchas gracias.

FIBER

Nov 11, 2025  on Shopify

Atendimento incrível! Buscou entender a causa do problema, e me ajudou a ter agilidade na resolução do problema.

Activation Products

Nov 11, 2025  on Shopify

Incredible platform and even better support! UpPromote has completely streamlined how we manage our affiliate programs across multiple brands. It’s simple to set up, easy to customize, and has every feature we need, from tracking commissions to managing influencer tiers and coupon codes. The best part is their customer support. Anytime we’ve needed help, the team has been lightning fast, kind, and genuinely invested in helping us succeed. It’s rare to find a platform that’s this reliable and flexible. Highly recommend UpPromote to anyone running an affiliate or influencer program. It’s been a total game changer for our business!

MDF Instruments Official Store

Nov 10, 2025  on Shopify

Thank you Mina for the wonderful customer service and experience. You answered all of my questions and helped me with set up. I appreciate your professionalism and great energy!

iFungi

Nov 09, 2025  on Shopify

Great app, simple to use and to the point. Also, great help from the Support team, especially Tanie!

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