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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,529)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Paula Callan Artistry

Apr 24, 2025  on Shopify

I love the Upwork app—it's user-friendly and efficient. Additionally, the support is fantastic! I've been communicating with Gwen, who has been incredibly responsive and helpful in resolving my issues.

Buenospa

Apr 24, 2025  on Shopify

I received a lot of help with clear and quick instructions. I’ll definitely trust the support team again in the future. Tommy was a great help in setting up exactly what I needed – very professional and efficient!

ELVISH

Apr 24, 2025  on Shopify

At present, the process is relatively simple, and the customer service staff are more patient in solving problems.

VAIROH

Apr 24, 2025  on Shopify

Just worked with Hannah to answer some questions regarding different commission rates. She was super helpful and knowledgable and gave great customer support!

MMA Warehouse

Apr 23, 2025  on Shopify

We just starting using UpPromote app and so far it's been amazing. They give our affiliates QR codes that track their clicks for us. It made affiliate promotion very easy for our business. I had some simple setup and onboarding questions and Tommy from support answered the chat immediately, answered all of my questions, and even tested the entire system for me. This kind of service is invaluable and we are extremely grateful for it. If you're considering this app, just know that the support team will be there to help you with a real person, quickly if you need anything.

Fastwic

Apr 23, 2025  on Shopify

Making sure I get the most out of a great app! Hannah was outstanding. She understood exactly what I needed for the affiliate registration, walked me through the steps in plain english, and had everything working in minutes. Clear, fast, and genuinely helpful—5-star support.

The Facial Cupping Expert

Apr 23, 2025  on Shopify

UpPromote works really well for our affiliates. It's a great system that works mainly on its own with minimal issues. Tania along with the other tech support are always helpful as we encounter any issues that arise. Thanks!

EarthTonics

Apr 23, 2025  on Shopify

I'm honestly so glad I found UpPromote. The UX is clean and straightforward, the layout and customizable designs are beautiful, and the customer support is instantly available and extremely helpful via chat (shoutout to Nick and Hannah!). 10/10

Pool Fellows

Apr 22, 2025  on Shopify

Customer service Hannah responded to our questions promptly and professionally. We will start using it and hope it helps.

Maraluxo

Apr 22, 2025  on Shopify

Tanie was incredibly helpful in setting up my UpPromote page on my Shopify store. Her support made the process smooth and easy! Thank you !

Shop Kalore

Apr 22, 2025  on Shopify

I LOVE this app. It's so convenient and assistance is ALWAYS available when you need it. Evans, Barney, and Gwen are so helpful and informative. If you're looking for an app to facilitate your affiliate or ambassador programs, this is the app you need! 10/10 I recommend!

BE THE ENVY

Apr 20, 2025  on Shopify

It was good experience as my problem was a bit complicated. I would say Barney was very helpful to the point where he got on a Google meet call to help resolve my problem. . Nice work!

Compositions

Apr 19, 2025  on Shopify

Hannah was extremely helpful with helping me integrate the page to my website. It is very easy to use and they offer a lot of cool features on the free plan.

OWL Venice

Apr 18, 2025  on Shopify

Tanie with Up Promote Customer service is amazing. Very helpful customer service always available whenever I need.

Pet Obsessed People

Apr 18, 2025  on Shopify

So far the app has been great and customer service has been extremely helpful. I needed help with updating something pretty simple but being new I was doing it the hardest way possible so Hanna helped me find the easier route! Then she helped me even more with things I wasn't even there to ask for help with making my page look even better! It was great.

Dieselleds

Apr 17, 2025  on Shopify

Great app, the different ways you can configure it is endless. So many options that sometimes it can be confusing. But the support is amazing, always very quick to respond (only minutes) and they always help you though it. The affiliate side is very straight to the point simple and easy to use for them. So its a perfect balance.

skincervation

Apr 16, 2025  on Shopify

At first, I was a bit annoyed at the pop-ups asking for ratings, as I am just getting started and haven't finished setting up the app yet. As I delved further into the apps and its features, I need some clarifications and advice and was assigned to Hannah. Hannah was very patient with me and helped me with many of the questions I raised in regard to the different features. She was very insightful and had the skills to know what further questions I had but haven't actually raised yet. Thank you, Hannah, for your advice and patience and help!

3rd Eye Cacao

Apr 16, 2025  on Shopify

Support is solid. They're available whenever I'm online working on the business and have swift responses. BIG THANKS to the UpPromote team!

BE THE ENVY

Apr 16, 2025  on Shopify

Tanie was outstanding. Gave perfect step by step instructions. She was quick with her response and very helpful. A+

Alive Water

Apr 15, 2025  on Shopify

Clara was very helpul and answered my question perfectly and very quick. Im so grateful for her and this type of tech support. Love this app so much because of her and her team!

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