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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,823)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

My Store

Oct 08, 2025  on Shopify

I needed some advice on everything UpPromote so used the chat service. A lady called Gwen assisted me with my many queries and was thorough in her responses which I acted upon immediately. I asked her to check through to ensure I'd completed everything as advised which she did. Gwen was so very helpful, I'm delighted with the support. Hugely appreciated, thank you

sleevechief

Oct 08, 2025  on Shopify

Lina did an AMAZING Job here! I had a major issue and it got sooooo fluent and easily fixed! 10/10 Amazing!

Crafti

Oct 08, 2025  on Shopify

The UpPromote team has been absolutely fantastic. Their customer service is amazing. They always reply immediately, and are incredibly helpful with any questions or issues. Highly recommend this app not just for its features, but also for the amazing support team behind it!

YL STUDIO LLC

Oct 07, 2025  on Shopify

I received a prompt from the chat shortly after I downloaded the app. I spoke with Mina who was extremely helpful, quick and knowledgable..she definitely knows the product well bc there was no lag time in answers. Im really pleased with the response time and customer service I received and i look forward to using this product - im less anxious about it as I know I will receive assistance when needed.

Houselore

Oct 07, 2025  on Shopify

Tanie was super quick and responsive, helped me get everything set up. Very happy with the service so far.

Master Sha US

Oct 07, 2025  on Shopify

We really enjoy UpPromote, it is a really great software! and their support team is always there ready to help, with quick responses and clear answers. Thank you Tanie!

Del Parche

Oct 06, 2025  on Shopify

Fantastic support team. They’re quick to respond, incredibly knowledgeable about their product, and proactive in helping us find solutions that fit our needs. It never felt like we were just another customer. They really took the time to understand our goals and make things work seamlessly.

EMRA

Oct 06, 2025  on Shopify

This app is easy to use, and the support I received from Mina was the cherry on top! I'm glad I found uppromote, it adds value without a big heavy lift for set up (no engineering support needed for us to set up)

Bottled Virtue

Oct 05, 2025  on Shopify

Lina provided quick and accurate support. I was able to solve the problem in no time and move on to the next task! Perfect!!

MoonArt

Oct 05, 2025  on Shopify

The app is nice and very easy to use, and the support is great. The main issue is the marketplace, which is full of scammers. The app developers should take responsibility for cleaning it up rather than leaving merchants to deal with the problem.

VELTORI

Oct 04, 2025  on Shopify

I had a wonderful experience with UpPromote support. Mina was extremely helpful, patient, and professional throughout the whole process. She guided me step by step, answered all my questions clearly, and even helped me get a free trial to start smoothly with the Growth plan. This level of customer care really makes a big difference, and I’m confident to continue with UpPromote because of the excellent support. Highly recommended!

( plated )™ Skin Science

Oct 03, 2025  on Shopify

Mina is a lifesaver!! I was trying to run a report with some directions from a former colleague and ran into some issues. After I quickly explained my problem, Mina quickly and easily came to the rescue. Best customer experience EVER!! Thank you!!

STEREOWOOD

Oct 03, 2025  on Shopify

This app actually help me sell my artwork quickly. I'll look deep into it and maybe subscribe a paid plan for better use of it to boost my sale!

Tulip Bridal

Oct 03, 2025  on Shopify

This is an excellent app that generates genuine orders for us! The customer support team (Tommy) is extremely helpful and resolved the issue I encountered promptly!

Pierre Francis

Oct 03, 2025  on Shopify

So far it seems to be very good! Hopefully we will keep the track together and will run smoothly all the time. Customer support fast and easy - 5* Thank you

Auro Wellness

Oct 02, 2025  on Shopify

Excellent support. I was working with Tanie, and she was able to help me to resolve my issue very quick.

Ecomarket.com

Oct 02, 2025  on Shopify

Mina from UpPromote was absolutely amazing! She was knowledgable and quick to help out and really went out of her way to make sure I understood everything. Instead of just giving me short answers, she took the time to actually help me step by step. It honestly turned what could have been a stressful situation into something easy. I’m so grateful for her support! Thank you Mina! 5 starts

Divinely Lit | Wear Your Truth

Oct 01, 2025  on Shopify

Tanie from live chat support was absolutely wonderful! I was just learning how to set things up, and she showed so much patience as she walked me through the process. Her instructions were clear and easy to follow, complete with helpful images and pointers. I went in feeling frustrated, but thanks to her support, I left feeling confident and relieved!

Auntie Rana's

Sep 30, 2025  on Shopify

Amazing help, excellent service, and the app allows us to work with all of our influencers in a easy way. You can also do many things with this app that you can't with others. Get it, it will save you a lot of headaches with other apps

Chicago Music Exchange

Sep 30, 2025  on Shopify

This app is well developed and easy to use for small companies. I needed assistance during onboarding and received an immediate response from Tanie who was very helpful and resolved my issue very quickly.

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