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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,656)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

ULTEA

Sep 13, 2025  on Shopify

Application facile d'utilisation et service client très réactif, Tommy a répondu à toutes mes questions rapidement et dans la bienveillance. Je recommande !

TCGPLaiMATS

Sep 12, 2025  on Shopify

Excellent customer support! Tommy was professional and very knowledgeable. I just started using the app, but it's looking very promising. Easy to set up, everything is straightforward.

My Store

Sep 12, 2025  on Shopify

Mina was incredibly helpful with my question. She even provided screen shots of the steps I needed to take. She was great!

Fenix Health Science

Sep 12, 2025  on Shopify

Love using UpPromote so far. Mina from support was super helpful with customizing the look of the registration page and answering all my questions about payment and functionality. Super easy set up and great support.

Rampage Coffee Co.

Sep 10, 2025  on Shopify

I can't review the app, as I'm still learning how to use it. But I would like to give the customer support team 5 stars! I spoke to Tanie today and she was most helpful. Thanks again!

Perroulaz Nutrition®

Sep 10, 2025  on Shopify

The app has been working flawlessly so far and does exactly what it’s supposed to. Special thanks to the support team – Barney helped me very quickly with an issue, super friendly and competent. Definitely recommended!

Pink Formula

Sep 09, 2025  on Shopify

So far this affiliate app is awesome! So many cool features. Also, their customer support is great. I spoke with CLARA, via chat last night and she was able to answer my question asap. She showed me, step by step, screenshots on how to add a sales to an affiliate. Definitely recommend this app.

Hightail Hair

Sep 09, 2025  on Shopify

I'm still in the process of setting up my program. I reached out to support today because a couple of features I couldn't figure out, even though their directions are quite solid and I've gotten very far on my own. Tanie quickly answered in the chat quite and helped me get it sorted. She was patient and knowledgable. I'm excited to launch and feeling quite confident now that I was able to sort that out.

Besser im Glas

Sep 08, 2025  on Shopify

So far, I experienced a really great support, first of all with Tommy who has never let me wait more than 24h for an answer and is very committed to solve our problems.

REGEN

Sep 06, 2025  on Shopify

Mina is an absolute rockstar. Incredibly helpful and very responsive. Helped me navigate the app with ease, and as a complete rookie this guidance was essential. Thanks Mina!

AITEMSA

Sep 06, 2025  on Shopify

Thank you so much, Tommy, for the quick and uncomplicated help. Super friendly and super quick to respond.

Core Labs Direct

Sep 05, 2025  on Shopify

Amazing support from Clara and love this app. It is helping our business grow week by week in incredible ways!

Bark Performance

Sep 04, 2025  on Shopify

I LOVE this APP so far! The support has been amazing and I'm still setting it up. But so so so amazing... I cannot say enough how much I LOVE the support. They have ALL been amazing! I have needed something all day long! And they have been there every single time and answered immediately! And then changed and customized whatever I wanted! Amazing!!! so so happy I added this APP

Superstate.no

Sep 03, 2025  on Shopify

Our experience with UpPromote so far has been excellent! They have helped us moved our affiliate program from WooCommerce as well as helping us set up everything to our liking on Shopify. The plugin is easy to use and the support is stellar. A big thank you to Barney and the rest of the UpPromote team.

Nappy Boy Dranks

Sep 02, 2025  on Shopify

Tanie was amazing! I had a question about customizing the registration form and if the approval process was manual (which we wanted it to be). All my questions were answered so fast.

Optense

Aug 30, 2025  on Shopify

I had a great experience with the UpPromote support team. Both Tanie and Tommy were very clear, fast, and helpful in guiding me through setting up a more complex commission plan with subscriptions. The explanations were detailed and easy to follow, and I really appreciate the patience and professionalism. Thanks a lot for making the setup process smooth!

Rovectin.ca

Aug 28, 2025  on Shopify

Magnificent experience for www.rovectin.ca Canadian brunch of one of the best Korean skincare brands in the world. Thank you for the wonderful app.

MOLTENI MILANO

Aug 28, 2025  on Shopify

The support was very quick and Lina helped me answering to my questions and solving every doubts. The program work very well and for the moment i don't have any negative opinion.

My Steel Canvas

Aug 28, 2025  on Shopify

I had a integration question regarding Paypal and Lina assisted me. She was prompt and was able to answer my questions within minutes. Thank you Lina!

WYNK

Aug 22, 2025  on Shopify

Very helpful... Kept me in the loop every step of the way. Issue was resolved in a timely matter and everyone I spoke with was very professional .

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