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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,978)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Arbortec Forestwear

Dec 11, 2025  on Shopify

We have been using UpPromote for several years and it has been a consistently reliable part of our marketing stack. The app offers plenty of flexibility, customisation and easy management of affiliates. The support team is excellent, always friendly and fast to resolve any issue. A great solution for any business looking to grow through affiliate marketing.

VRAI cosmetics

Dec 10, 2025  on Shopify

Tanie is always such a great help! She just helped me navigate multiple areas on the program and walked me thru the steps. Love this program!

Super Nook

Dec 10, 2025  on Shopify

Gwen helped me find the payment method that fit my need the best in 5 minutes. Thank you so much! I recommend it

Get That Trend

Dec 10, 2025  on Shopify

Tanie was very helpful in getting us set up - answering any questions as quickly and efficiently as possible!

Skindion MX

Dec 09, 2025  on Shopify

Tanie was very clear and patient throughout the process. She responded quickly and explained everything in a simple, helpful way. Thanks to her, I was able to better understand how the commission structure works. Excellent support.

Novelle-Paris

Dec 09, 2025  on Shopify

Tanie from UpPromote provided outstanding support. She responded very quickly, was extremely helpful, and incredibly friendly throughout the entire process. I’m really impressed with the service!

epigreens®

Dec 09, 2025  on Shopify

So helpful how quickly the uppromote staff reacts via Chat. Tanie was especially kind and helpful. Happy for having chosen uppromote.

Master Sha USA

Dec 09, 2025  on Shopify

Support from UpPromote has been very good. Tommy in particular has been very friendly, quick, helpful, and reliable in supporting us with our requests.

APRIL ELEVEN

Dec 08, 2025  on Shopify

J'ai réussi a parler avec un vrai conseillé en quelques secondes. C'est un vrai bonheur d'être entendu et compris. Mina a été adorable, patiente et de bons conseils.

surfinsky

Dec 06, 2025  on Shopify

Mina was incredibly helpful from start to finish. She responded to my inquiry quickly, answered all of my questions clearly, and was so kind and professional throughout the entire interaction. It truly made the whole experience smooth and enjoyable. Excellent customer service!

BL4CKOUT Labs

Dec 06, 2025  on Shopify

Tommy was really helpful and patient with me, and took the time to both explain and fix my issue and get it working the way I want.

R E V I V A L

Dec 04, 2025  on Shopify

Mina was VERY polite, quick helpful with navigating me in the right direction. I do love this app. It's awesome!!

True Organic Cosmetics

Dec 04, 2025  on Shopify

This app is the absolute fking best! I used 2 other Affiliate Apps and they where always "meh". Too expensive for what they offered and to hard to setup. But UpPromote is just perfect! And also the Support is the most friendly support ive ever had on shopify! Shoutout to Tanie here! If you think if this is the right app for -> it is! Go for it.

NuKine Wellness

Dec 03, 2025  on Shopify

Great affiliate marketing app. Customer service is extremely helpful, and we've had zero issues using the platform.

Core Correct™

Dec 03, 2025  on Shopify

Chat support was quick and took care of my issue wonderfully. Love this app and loved how spot on Tanie was in taking care of me.

PuraMed

Dec 03, 2025  on Shopify

Wir sind sehr zufrieden, der Kundenservice und, besonders Tanie, ist sehr zuvorkommend und freundlich !

BTCTC

Dec 02, 2025  on Shopify

Mina was very helpful answering some questions I couldn't find within' the help docs and the affiliates sure like promoting their codes to wherever they share it across the web far and wide! It's helped us a bunch with customer outreach to boot!

Booze Bandage

Dec 02, 2025  on Shopify

App has worked great for me and when I needed support Gwen was quick to reposed and very helpful to solve the small issue i was having!

Hem-Nature

Dec 02, 2025  on Shopify

had a great experience and help from tanie, we are still working something out together but she has helped me with my other problems.

Luxury Notch

Dec 02, 2025  on Shopify

Gwen's support was really helpful. I had some questions in regarding some features and she answered them with distinctly and with clarity. It was a nice one.

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