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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Spartans Sportswear

Jul 21, 2025  on Shopify

Over $600 this app robbed me of, I cancelled my subscription, and noticed 7 months later that they were still charging me, I didn't think to look since I knew I cancelled. Do NOT listen to the fake reviews of this app, it is garbage, and a total robbery. And if you cancel your subscription, make SURE they don't keep charging your card, complete frauds, no accountability, and totally unethical

Lacidoll

Jul 21, 2025  on Shopify

Any subsequent problems can be solved in a timely manner. The service is excellent. This plugin also meets my needs and is highly efficient in handling influencer alliances. Recommended.

bloop

Jul 21, 2025  on Shopify

Great customer service (Hannah) and app looks easy to use too. So far so good, will test out more on my Shopify.

Great Big Plants

Jul 17, 2025  on Shopify

Onboarding is very easy, and the support staff will walk you through it if needed - while also giving some helpful tips that you might overlook otherwise. Mina suggested that I add more form fields to the registration, so that we could more easily identify affiliates that would match our needs. The set up itself is also quite easy, and they have you go through the process as an affiliate yourself, so you know what they'll go through when you ask them to sign up. Looking forward to what the app can help us achieve in gaining sales and site visits!

TONA Activewear

Jul 16, 2025  on Shopify

I had a very nice customer experience with Tanie. I needed some help on some advanced aspects of the app and she patiently walked me through the process. I really like the fact that you can pretty much chat with someone instantly as opposed to other apps where you have to email and wait sometimes days for a response.

KINZT ™

Jul 16, 2025  on Shopify

Mina was incredibly helpful in assisting me with the setup process. Super responsive and patient throughout. The app looks well designed and easy to navigate. So far, everything seems to be working smoothly. I’m hopeful it delivers on all that it promises!

Costa Pickleball

Jul 15, 2025  on Shopify

Mina was fantastic in helping me navigate the UpPromote setup. Thank you for the wonderful support.

StoryBoundBox

Jul 15, 2025  on Shopify

Not only is the description of this product, incredibly misleading, it’s also incredibly hard to use, and on top of it their customer service is absolute trash

Restoration and Renovation

Jul 15, 2025  on Shopify

I wanted to remove the UpPromote branding from my affiliate signup form, so I reached out to their support — and honestly, the experience was great. Hannah helped me out right away, was super friendly, and handled everything quickly. She also gave me a tip on how to add extra fields to the form to better qualify affiliates, which was really useful. Everything was smooth, and she even double-checked it after I made the changes. It’s rare to find such helpful and patient support. Thanks, Hannah — really appreciate it!

savia.at

Jul 12, 2025  on Shopify

Just wow! Quick Response, quick solutions! Can recommend UpPromote to every shop owners, who want to start an Affiliate program. Thank you for your support!

NUE Professional

Jul 12, 2025  on Shopify

Working with UpPromote has been a game changer for managing our affiliate program. The platform is straightforward, flexible, and packed with the features we actually need like lifetime tracking, customized discount codes, and real-time performance dashboards. Tommy has been incredibly responsive and supportive from the start. Every time we had a technical question or needed a feature customized to fit our B2B structure, they delivered quickly and professionally. Much thanks

POM DROPS LLC™

Jul 11, 2025  on Shopify

Customer service is excellent! They assisted me in customizing my landing page. They also provided suggestion on the registrations form. It was a very seamless experience.

我的商店

Jul 11, 2025  on Shopify

I had an issue where an affiliate couldn’t bind their payment method in UpPromote, and Tommy was absolutely amazing in resolving it! He was prompt, professional, and patient throughout the process. He quickly identified the problem and guided me step by step until everything was perfectly set up. Thanks to him, the issue was solved smoothly. Really appreciate the excellent support—Tommy deserves a big shoutout!

Playground Originals

Jul 11, 2025  on Shopify

Great support! I had a lot of questions navigating the platform, and Mina has been so helpful and responsive.

Nora Madison Designs

Jul 09, 2025  on Shopify

Tanie and the customer service team are amazing! They continually answer my questions and help me get all set up!

The Good Supplement

Jul 09, 2025  on Shopify

As a first-time experience with UpPromote, I can sincerely say that so far I have received very responsive service.

STLLR

Jul 09, 2025  on Shopify

I'm just getting started with UpPromote, but the support from them has been excellent. Mina was my advisor, and she answered all of my questions and even sent me links on how I can best set up the app.

Trail Gains

Jul 07, 2025  on Shopify

Barney was very helpful and navigated us through setting up the initial steps of using UpPromote. He also assisted in upgrading our plan which we are really excited to learn how to use and build our affiliate program with UpPromote.

Nuzest AU

Jul 07, 2025  on Shopify

Clara was fantastic, she looked into my questions, identified the issue I was dealing with and solved it all without me even having to ask her.

KUU MEDIC

Jul 07, 2025  on Shopify

サポートサービス(ハンナ)はとても親切で丁寧に対応してくれました。 サポートサービスを利用した結果、ほとんどの問題が解決されました。 またuppromoteを利用する際、不明な問題が発生したら対応してもらいたいと思います。 SAIKOOOOOOOU!!!(Meaning is the best)

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