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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,980)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Onegevity

Nov 05, 2025  on Shopify

We had an issue where we couldn’t edit an affiliate code because the system said the code already existed. Lina & Tanie immediately helped us resolve the problem. She was very friendly, attentive, and fast.

Rei den Mei

Nov 05, 2025  on Shopify

Tanie is very friendly and provided me with more valuable info than I asked. Good support! Keep it up Tanie.

Kat Zarra

Nov 05, 2025  on Shopify

very helpful and went above and beyond to provide as much info as possible. very polite and quick. solves my issue in a few minutes for me. 10/10

Stealth Supplements • NZ

Nov 04, 2025  on Shopify

Tanie, was really helpful in making sure our account was fully setup, she also gave us a few tips on what else we could do to help promote our affiliate program. As always great service from UpPromote!

CrossFit

Nov 04, 2025  on Shopify

Mina was awesome in support of getting the system set up. Barney was a great customer service rep as well and got us over the goal line to establish our program. So easy to set up, roll out and use!

GoldenGrip

Nov 04, 2025  on Shopify

Great app, very helpful and the customer support (Tanie) was also very helpful. Would recommend, growing the business through affiliate marketing has been giving us a big boost

Authorized Vac and Sew

Nov 03, 2025  on Shopify

Easy to navigate and very straightforward app. Gwen is really good — quick, helpful, and provides amazing support. She made everything smooth and stress-free. Highly recommend this app and their support team!

Blumaka

Nov 03, 2025  on Shopify

UpPromote has fantastic customer service. It is prompt, clear, and very easy to implement. Tanie was my agent and helped solved simple but necessary actions quickly. Thank you Tanie!

Skingossips

Nov 03, 2025  on Shopify

Tanie at uppromote was amazing in solving my issue it only took 5 mintues to rectify the problem and i was back on track

Beautaholics

Nov 02, 2025  on Shopify

Great app, installed and got our first 2 affiliates signed up. Needed some help with assigning coupon codes. Used the live chat which was answered really quickly, and on a Sunday. Spoke to Evans who pointed me in the right direction, and was sorted quickly. Great app and amazing customer service.

runwayfashionista.com

Nov 01, 2025  on Shopify

Tommy has been of great assistance with guiding me through the affiliate link processes. Tommy is a great asset to UpPromote

Dogobons

Nov 01, 2025  on Shopify

Nice app! I’m using the free plan, but I miss many features that are only available in the professional plan (which is very expensive for me now). For example, I can’t download invoices for my payments. However, the customer support is very fast and responsive — thank you, Mina, for your help even during the weekend!

Lienzoselevart.com

Oct 31, 2025  on Shopify

Excelente equipo, atención personalizada y consideración en cada caso. Sin duda lo recomiendo y lo seguiré utilizando como plataforma para generar ingresos extra.

All Inclusive Family Treasures

Oct 31, 2025  on Shopify

I had an excellent experience with the service provided by Lina. She solved by issue in a matter of minutes. My experience was just amazing! Thank you.

ME

Oct 31, 2025  on Shopify

Aplikacja dobrze rozbudowana i posiada wiele przydatnych funkcji jakie są potrzebne do prowadzenia Programów Partnerskich Możliwość konfiguracji kliku programów i indywidualnych ustawień dla nich jest świetna Interfejs przejrzysty, a Evans z supportu świetnie i szybko odpowiada na niejasne kwestie Mimo wszystko mam nadzieję, że aplikacja będzie rozwijana ponieważ są elementy które można byłoby wprowadzić jako dodatki i ułatwienia dla merchantów

Mara Blak

Oct 29, 2025  on Shopify

Evan from UpPromote was amazing! He was incredibly patient, taking the time to explain and guide me through every part of the app. I had so many questions while trying to familiarize myself, and he answered them all with clarity and kindness. Exceptional support — thank you, Evan! You are a legend.

Xewlighting

Oct 29, 2025  on Shopify

UpPromote helped us launch an affiliate program fast: smooth onboarding, flexible commission rules, link/code tracking, automation, and clean payout reports. Would love faster dashboard loads and stronger bulk-edit tools. Overall, a solid choice for SMBs starting or scaling affiliates.

Holbrook Pickleball

Oct 29, 2025  on Shopify

overall, great experience. customer service over a chat is really difficult and I think they do as well as you can with that experience. super responsive, asking questions and helpful

World Caribbean Books

Oct 28, 2025  on Shopify

So far this has been incredibly easy to use. Tanie responded so quick and she was so helpful guiding me every step of the way. Thanks again Tanie!

Percent Ashitaba

Oct 28, 2025  on Shopify

Tanie was amazing! She was very friendly, professional, and quick to respond. She helped me set up the affiliate registration form smoothly, with clear step-by-step instructions. I really appreciate her excellent support — thank you, Tanie!

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