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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Live 2 Live

Jun 01, 2025  on Shopify

Hannah was great! Helped in a timely manner and was able to answer all my questions :) It made the onboarding a lot smoother.

LUCA RENÉE

Jun 01, 2025  on Shopify

Definitely the best app to get started with affiliate programs and growing your store online. Customer support has always been helpful and quick to respond. Definitely worth the try when you can start out for free and grow from there.

Melodic Enterprises

May 30, 2025  on Shopify

I do not normally leave reviews but Barney was AWESOME! Extremely quick, kind, and helpful! Thank you Barney for all your help!

Chic Allie

May 30, 2025  on Shopify

Customer service is great! They have chat support and they are very quick. They addressed all my concerns inmediatelly.

Transcend Foods

May 30, 2025  on Shopify

Loving UpPromote! It's been super easy to integrate into the systems we are already using. My favorite thing is how user-friendly it is for both us as the seller and our affiliates. I also had to reach out to support today and Evans was super helpful answering all my questions and guiding me along the way. Really looking forward to continuing using this app.

depinhouse.

May 29, 2025  on Shopify

We are having a great experience using UpPromote. The setup was incredibly easy and intuitive, making it simple to get our affiliate program up and running in no time. The platform offers a wide range of useful features that cover everything we need — from customizable commission structures to automated tracking. What really stands out is the excellent customer service. The support team is responsive, knowledgeable, and genuinely helpful. On top of that, the pricing is very reasonable for the value it provides. Highly recommended for anyone looking to start or scale an affiliate program efficiently

Healthful Seasons

May 28, 2025  on Shopify

Liking the app so far and just getting set up. Tanie was a true professional in customer support! Thank you for

متجر توب جيت

May 26, 2025  on Shopify

Thank you from the bottom of my heart for the amazing support. I would like to especially thank the customer service team, and in particular Hana, who was incredibly professional. She assisted me with great patience and helped me overcome all the challenges I faced. It was a wonderful experience, and it's clear that the application is of high quality and reliability. Wishing you continued success and excellence.

IMBER

May 25, 2025  on Shopify

This Affiliate Program app is incredibly user-friendly, setting it up was a breeze! What really stands out is the customer service. Anytime I have a question, I can just hop on chat and get the help I need. Shoutout to Barney and Tanie for their quick and helpful support. Highly recommend!

A Kilo of Spices

May 23, 2025  on Shopify

Just signed up to the App. It seems great so far. Was a little confusing at first but I contacted the support team and Clara helped me through everything. I now understand everything and looking forward to using it!

Smith & Truslow

May 23, 2025  on Shopify

It's too early in my experimentation to give 5 stars - I'll upgrade it later once I'm convinced that everything works perfectly.

PROSE

May 22, 2025  on Shopify

É muito eficaz, e quando surgem dúvidas sobre a utilização, mesmo que não tenham a solução que idealizamos na nossa cabeça, encontram sempre forma de conseguirmos o que precisamos e pretendemos. Fui assistida pela Clara, dia 23 de Maio, e foi muito prestável, simpática, eficaz e profissional. Se depender dela e a atitude dela, esta aplicação vai ser um sucesso ainda maior.

FUSION MINERAL PAINT

May 22, 2025  on Shopify

Excellent customer service from Mina! We had an issue that was solved quickly and easily. Thank you so much!

BIONICBAND

May 22, 2025  on Shopify

Thanks a lot to my support service (Tommy), who was willing to help and handled my issue very professionally and quickly.

TRIBE

May 22, 2025  on Shopify

I was told about this app through a fellow POD store owner, and I am loving the customization of the affiliate experience. On top of that, the support team—especially Tommy—has been phenomenally helpful and quick to respond so far.

HCF

May 21, 2025  on Shopify

I recently had the pleasure of working with Barney from UpPromote’s support team, and I cannot praise his dedication enough. While troubleshooting an integration issue (which stemmed from our own coding setup, not the app itself), Barney went above and beyond to assist us. Over several days, he conducted tests, reviewed our code, and collaborated closely with our team to identify the root cause. His tenacity and expertise were remarkable, he didn’t stop until the problem was fully resolved. A huge thank you to Barney for embodying what exceptional customer service looks like, and to UpPromote for fostering such a supportive and skilled team. This level of care truly sets your app apart.

LA Vocal Booths

May 20, 2025  on Shopify

UpPromote offers an amazing affiliate program. Tanie was very helpful and answered all of my questions.

Oak & Sage

May 19, 2025  on Shopify

Tommy was very helpful. He sent me a ton of screen shots to help me understand and find what I was looking for. Thank you Tommy!

MAE Swimwear

May 18, 2025  on Shopify

Amazing support from Clara! I’ve been using UP Promote Affiliate for a little while now and just wanted to say how great their support team is. Had a question today and Clara jumped in to help — she was super friendly, quick to respond, and really knew her stuff. It’s always a relief when support is this good. Big thanks to Clara and the team for making everything so easy!

Krystal Glaze

May 16, 2025  on Shopify

Great customer service! They are so fast in answering your questions and assisting you effectively.Thank you Gwen!

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