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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Reviews (4,124)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

NuYugen

Oct 28, 2024  on Shopify

The app is working great so far and our affiliates seem to be happy with the new system. Tanie did a great job helping us with our questions. 5/5 stars

SafewaveTech

Oct 28, 2024  on Shopify

Ray was awesome. Helped break things down into detail and solved my problem. Helped me learn how to manage the platform better as well while answering my questions.

SpineStrap

Oct 28, 2024  on Shopify

This app has a super responsive support team that’s genuinely committed to solving issues. Definitely one of the best affiliate apps out there. Got some heartwarming support from Hannah today as well.

AWKN® Recovery Support Pro-Blend

Oct 27, 2024  on Shopify

Very intuitive and amazing customer support, very fast response time - quick to the solution. After research I've heard UpPromote was the best recommended affiliate app for shopify.

Ceramine Skincare

Oct 27, 2024  on Shopify

Very helpful! This program is awesome! It provides quick and accurate support whenever I encounter issues. I truly appreciate the help it offers. Thanks Hannah.

Zendra

Oct 25, 2024  on Shopify

i asked some question to the customer support, and they responded and fixed the problem in less then 1 minute!. thanks alot Tommy :)

NU•RISH

Oct 24, 2024  on Shopify

Honestly really a good one. The translation in French can be better but that's a work in progress. I worked with several Shopify apps for affiliation, this one is easy to use, and the support is helpful every single time I had something to ask them. Thanks! (special thanks to Tommy)

Specc's Chocolates and Gifts

Oct 23, 2024  on Shopify

Working with UpPromote has been a great experience. Hannah and Evans were very clear and thorough in their explanations. Barney has also been helpful. No bots. Everyone is real. I appreciate talking to other humans!

EffortFocus

Oct 23, 2024  on Shopify

In general, it is a very good application for affiliate marketing. It allows you to customize the emails sent and has many features available to help you grow your business. I want to emphasize that their support agent, Barney, is incredibly fast; he literally took 5 seconds to assist me and resolved all my questions. I highly recommend this application; I am very grateful to them.

4-rth

Oct 23, 2024  on Shopify

Still new to the app but I can report the EASE of set up and excellent support -- Barney was great today! thanks!

xndrops

Oct 21, 2024  on Shopify

Ray helped me very quickly with the questions I asked, and I managed to resolve what I wanted in a short time. Thank you!

HolyGemzzz

Oct 21, 2024  on Shopify

I highly recommend it! Started using UpPromote recently, the platform is super intuitive, and what stands out the most is the level of support they offer. No matter the time, there’s always someone available to help you, providing quick solutions whenever needed, Tommy has been incredibly helpful.

CALI Strong

Oct 17, 2024  on Shopify

Works great, and the tech support is excellent. I am very pleased with the features and customer service I got from Barney.

Sanford Shapes

Oct 17, 2024  on Shopify

Barney was extremely helpful and answered all my questions quickly so I can get the app up and running. Highly recommend.

Benelux Shops

Oct 17, 2024  on Shopify

I'm writing this review just of my experience with my niche store. The only good thing was the live support. U can do pretty much nothing without paying 30$ a month for the basic plan. After paying I used all their reccomended apps and setup my affiliate program, but had no affiliates for a week. It's really not a good app for niche stores, or if you're a beginner. After buying the subscription a lot more apps pop up to 'increase affiliates' that are 89$ a month. So personally they just want to make as much money from you and there is no guarantee to find affiliates. I added 1 star because of the live support, wich is actually on every app but okay.

Lucky Jack

Oct 16, 2024  on Shopify

Gwen was prompt and helpful in assisting me today. I needed help locating a toggle switch and she effectively lead me to the right place. Thanks so much!

Veta Care

Oct 16, 2024  on Shopify

I had a very tricky idea about how to set up our affiliate's program, and the support was great, especially Hannah, who tried her best to help us find the best solution available. Very patient and solution-oriented customer support.

CHALKBOARD CANDLE CO. ®

Oct 15, 2024  on Shopify

STOP LOOKING!!! This is the product you are looking for, their product is amazing and their customer service is even better. I started at the free route and upgraded to the paid version. Their customer service is some of the best I have ever experienced with any company or product. I never leave reviews but had to. There has been countless times I have had a question I needed a prompt response to and they've always given prompt responses.

MerchHero

Oct 15, 2024  on Shopify

Ich kann diese App wirklich jedem empfehlen, einfache Bedienung sehr übersichtlich. Der Support ist auch sehr gut und hilft wirklich immer.

Ode Health

Oct 15, 2024  on Shopify

just awesome...so easy and so fun...5 stars for sure. Tommy was super helpful and gave me everything needed. Let's gooooo.

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