Great customer service. Helping against referral fraud and setting the affiliates up for success! Thanks!

Barney from customer support has been super helpful with helping me set everything up. A someone who isn't very tech savvy, he's made the whole process very easy.

Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.

Clara was very prompt at replying and clearly assisted me with the coupon trouble I was having, would recommend.

Thanks for Clara kindly help, assisting my affiliate reset the password. Really appreciate of it. Thanks again.

Don't look anywhere else, the best software and the customer service is crazy. I've never seen better customer service than this, 100% recommended.

With any great app there is a learning curve. luckily up promote has an amazing support team ready and full of knowledge to help you along the way not mater what stage you're at. Tanie helped me out and not only helped me with solutions but helped me gain an understanding of my problem.

The customer service team at UpPromote went above and beyond to help me get started. Their support representative, Evans, was patient, thorough, and made sure all my issues were resolved quickly. I truly appreciate the extra effort they put in—it made my experience so much smoother.

Tommy and the rest of the team at UpPromote are very helpful. When I was stuck on the set up. They didn't send me an article they sent me clear actionable steps and screen shots. As a business owner our most valuable asset is our time and they helped me use it well.

Agradecer al equipo de soporte de UpPromote, a Tanie y Gwen, quienes nos atendieron de manera amable y resolvieron todas nuestras dudas con rapidez y claridad. La experiencia fue súper fluida y se nota la dedicación en brindar un apoyo cercano y efectivo.

Clara was extremely helpful when I needed support. UpPromote is the perfect tool for my social media affiliates and my B2B Affiliates. The affiliate dashboard is very user-friendly and easy to navigate. Previously, I was manually managing my referrals, but now I'm so happy that I've migrated all of my affiliates over to UpPromote and am saving myself time and energy.

Setting up my store for the first time, customer service was super quick to come back to me and guide me through my questions. Great service and assurance to know support is there when you need it. Thanks so much Barney!

Easy to set up and support was readily available to answer my questions. I've used GoAffPro before and this seems a little easier.

Super quick with responses. Sends step by step with photos to make it as simple as possible! Overall could not be happier with the team for all the help!

I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed. However, the app’s current tracking logic has a major drawback: For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments. Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed. While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.

As every app / platform seems to use slightly different language and location for various features, having fast, live support can save users a ton of frustration. Huge to Nick for helping to get us locked !

Mina from customer support helped me solve a problem quickly and efficiently! An affiliate no longer had access to their account due to switching management teams and we were able to change the email and reset the password very easily.

excellent customer service, but i failed to attract any affiliate due to what i believe is a relative opacity of the program versus what i expected. In any case, a total failure for my business.

UpPromote has been a reliable tool for our affiliate program. We recently faced a refund syncing issue, and the support team was quick to respond, kept us updated, and resolved it efficiently. Their responsiveness and willingness to fix problems make a huge difference. Highly recommend!

Tanie in support has been super amazing. Very responsive!! Keeps following up to make sure my questions are answered. Love it!