Taranker.Com Logo
UpPromote Affiliate Marketing logo

Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Karve Meilleur

Jul 06, 2025  on Shopify

Up Promote is a fantastic app! It's incredibly intuitive and has truly helped me elevate my promotional efforts. I've seen great results since I started using it. What's more, the support, especially from Clara, has been exceptional – truly top-notch! Highly recommend it to anyone looking to boost their reach.

Big Texas Jerky

Jul 06, 2025  on Shopify

Clara was an absolute lifesaver. Within minutes of me reaching out, she jumped in with clear, step-by-step guidance that turned what felt like a maze of settings into a smooth, logical flow. She didn’t just fire off generic instructions she walked me through everything needed. What really stood out, though, was her empathy and enthusiasm. Clara celebrated the small victories! She kept her encouragement and kept my momentum going. Thanks to her, my affiliate dashboard is not only set up correctly but optimized for success, and I feel genuinely confident moving forward. If you get the chance to work with Clara, take it; her blend of expertise, patience, and genuine kindness is rare and invaluable.

Varldens

Jul 05, 2025  on Shopify

This is one of the most perfect Affiliate apps for Shopify! Hannah's support service was absolutely the best! I really love it.

Calibre Biometrics

Jul 04, 2025  on Shopify

Have to admit, I have had great customer experience so far with UpPromote. Mina recently assisted me with an issue I had with one of our applicants to our program and she sorted it out almost instantly. Overall, although there is a bit of a learning curve for me, the software has been working well and the support has been stellar!

Élan Echelon London

Jul 03, 2025  on Shopify

Barney at UpPromote has been incredibly patient and extremely helpful every time I require assistance. His responses are always prompt, clear, and solution-focused, which has made setting up and navigating the platform so much smoother. Truly appreciate his support and excellent customer service!

Neeve Knife Co.

Jul 03, 2025  on Shopify

Easy to setup and manage. Their customer support is great, connected via chat to Clara and she resolved my problem quickly!

Stupid Happy

Jul 03, 2025  on Shopify

UpPromote's customer service is quick, reliable, and thorough. For that reason alone, I would recommend this app to all Shopify users. You aren't waiting for an email for days on end. The in-app chat feature has them responding to you within the hour! It has saved us several times in running our affiliate program.

freudehouse.com

Jul 02, 2025  on Shopify

It says the installation is free, but when you install the app. They provide you 14-day free trial. Once the trial is ended, they don't discontinue. They charged you automatically and said it's based on Shopify rules. You need to check your plan description on this page and be really careful!! It's a trap. Really shame on you guys. You stole my money and refuse a refund.

Two Moons Health

Jul 02, 2025  on Shopify

It took Tommy a minute to respond and just 30 seconds to help me with a minor query, but it made an excellent first impression as I’m just getting started with UpPromote.

SHOOZIZ Knives Store

Jul 02, 2025  on Shopify

I have had the best customer service ever with this plugin in shopify and many of my problems have been solved through customer service. I highly recommend using this plugin!

NutriNation

Jun 30, 2025  on Shopify

Great product. I'm on the free version right now, though i trialed the pro version, and can say for smaller shops this product is also great!

Penny Spool Quilts

Jun 29, 2025  on Shopify

Haven't used the app yet, but setup was easy and when I needed support with setup details Clara was very efficient and helpful.

Pro Audio Clinic

Jun 27, 2025  on Shopify

The app feature is already exceeding my initial expectations. Customer service was also very helpful in getting me started.

Primal Nature

Jun 26, 2025  on Shopify

Evans is very helpful - i was stuck trying to figure something out for days and he comes along and its done in minutes... Amazing massive help.

Dermessa

Jun 26, 2025  on Shopify

Great app so far, just signed up and have been playing around with the options. Customer service is great and quick! Tommy has helped solved my issues and answered my hundred questions. Fantastic, keep up the good work!

HARE & ROSE

Jun 26, 2025  on Shopify

Tanle was my chat box customer service rep who answered all of my questions in a timely manner. And she assisted me with customizing a feature on my registration form. She was very friendly and efficient. And when I was having a challenge navigating to the appropriate section on the Up Promote site she screen shot the location of where to go. This has been the best customer service I have ever had in a very long time. Well done Tanle and Up promote

HeliDirect

Jun 24, 2025  on Shopify

Huge thanks to Tommy for his amazing support! He addressed all my concerns with patience and professionalism, and made sure every issue I had was fully resolved. I truly value the high-quality support I received. Really happy with the service — highly recommend

Goldswarm

Jun 23, 2025  on Shopify

Has everything I need to run an affiliate program. Customer support is prompt and very good. I received great assistance from Mina from customer support when I needed help.

Knoweats

Jun 23, 2025  on Shopify

Una app muy completa para afiliación y además tienen muy buena atención de al cliente y te resuelven cualquier duda.

Motherline

Jun 19, 2025  on Shopify

Clara has been so great at assisting me with the things I am trying to work through. She has even included screenshots with clear directions. A+ work from Clara.

Scroll to Top