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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Reviews (4,338)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

OIXDESIGN

Sep 04, 2024  on Shopify

Great customer service and support! Tommy was so helpful to answer my question and solve my problem.

FINGER SUIT JAPAN(フィンガースーツ・ジャパン)

Sep 04, 2024  on Shopify

I think it's the best app because you can get responses when you have problems in real time! I'm always helped by Barney. He's always trying and proactively acting on my issues. It is a very convenient application for contributing to marketing performance. The dashboard is intuitive and professional. And it has a good UIUX for seeing marketing performance.

Foothills Naturals

Sep 04, 2024  on Shopify

New user here, not much experience with the app yet, but I can say that the support team (Hannah specifically) was patiently explaining features and functionality. This gives me the optimism that the app will perform well, and will be part of my site for a long time.

Louanna Brand

Sep 04, 2024  on Shopify

Immaculate customer service, I had quite a few questions and Gwen was very helpful and quick with her responses. Would definitely recommend!

the design rules company

Sep 03, 2024  on Shopify

It was so close to good! Really great portal and extensive configuration - managed to get the portal, sign in, all pages, and functionality working exactly how I wanted them. Unfortunately, only got purchase tracking to work when Shop Pay was used, but not when regular checkout was done - we admittedly have a strange website setup.. Tested and tried for a while, couldn't get it going. Besides that, the upgrades are far more expensive than the alternatives, which offer perfectly competitive features.

Orico

Sep 01, 2024  on Shopify

Good, Tommy customer service responded to questions immediately. It would be better if the function settings, processes and names were simpler.

Bleacher Brigade

Aug 31, 2024  on Shopify

Fantastic support. I am new to the app and was able to get fully set up in about 30 minutes. I had some technical questions and the support team was able to help me with some custom code and answer all of my questions in just a few minutes. While my experience is short, so far it has been great!

PetREGEN

Aug 28, 2024  on Shopify

so far it seems excellent but i still have so much to learn and set up. the customer support, Tommy, was very helpful and very clear with his instructions.

Natural Health Shop Guernsey

Aug 28, 2024  on Shopify

We were a little confused after setting up our first set of programs because one of our affiliates had made their first sale but it wasn't showing on her dashboard. I reached out to support and spoke to Nick at UpPromote who was a great help! He advised me of the issue and also offered some suggestions and guidance on how to rectify it. Good customer support is harder to come by nowadays so I'm especially pleased with UpPromote's service! Highly recommend

El Boticario de Cartago

Aug 28, 2024  on Shopify

La aplicación tiene un potencial espectacular, estoy deseando tenerlo todo configurado correctamente para verla brillar! Gracias a Gwen por sus consejos oportunos. Además, me ha estado ayudando en varios días consecutivos!

The LunaRay

Aug 26, 2024  on Shopify

It's an unfamiliar job, so there were a lot of difficulties and errors, but I solved them all with Hannah's kind and effective support. Thank you Hannah!

ROX PH

Aug 26, 2024  on Shopify

So far so good! Interface is simple to understand and there are multiple options to suit our needs. Their support team is super friendly. Big shoutout to Tommy for explaining things in an easy to understand way.

Scantifix

Aug 26, 2024  on Shopify

Evans is a great guy at UpPromote, cream of the crop. Patient fellow. He really helped me for lik 2 hours straight just answeering all my questions

Kossma Beauty

Aug 25, 2024  on Shopify

UpPromote is the best affiliate program out there. I couldn't be happier with the program (it's very simple to use but has all the fancy advanced features scaling businesses need), price and especially customer service. Day or night, someone is always there to help. Thank you!

Old Town Soap Co.

Aug 25, 2024  on Shopify

Barney was great at Uppromote. Answered my questions and pointed me in the right direction to continue. Thank you!

Good Vibe Galaxy

Aug 25, 2024  on Shopify

UpPromote can set up a lot of details, and can even implement a multi-level profit sharing mechanism. It is a multi-functional and powerful affiliate marketing app. Not only that, their customer service is not only very professional but also very careful in confirming the questions, and they are also very patient in the answer process. “Barney" who served me is a very professional and very patient customer service, so if you have any questions after installing the app, There is no need to be afraid of problems because the customer service is very professional. It is highly recommended for merchants who want to use the joint marketing function to install UpPromote

Rogue Home

Aug 25, 2024  on Shopify

UpPromote is very convenient. The app alone is already useful, fast, and easy to use. Plus, the customer support is incredible! Thanks to Tommy and other members of the team that makes it outstanding! Great job, everyone.

ATA Cosmetics

Aug 23, 2024  on Shopify

Selina provided great service! All of the support has been really helpful. I'm still trying to understand the tool, but the support is really great.

Dohrnii

Aug 21, 2024  on Shopify

J'ai eu un chat avec Barney, il a été efficace et très clair dans ses explications. Il n'a pas coupé le chat avant que j'ai le temps de répondre comme sur d'autres applications. Bref, mon problème est réglé et ça fonctionne très bien Merci

hindibyreena

Aug 21, 2024  on Shopify

Extremely useful tool, just had a few questions and my customer service agent, Stark, was prompt and beyond helpful. So happy I went with this service!

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