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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (2,829)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Ancestral-Pure

Apr 13, 2025  on Shopify

very good structured affiliate app, which goes in detail. The reason why i write this is not because of the app, but of the brilliant support members. i had 2 problems, where two support members came by VERY FAST and solved the problems with me patiently! Thank you!

Vita-Nova

Apr 11, 2025  on Shopify

I am still getting a feel for the app as I am yet to work with Affiliates however the team is very active with how I can better connect with Affiliates. They are the definition of Customer service. I have no better way of putting it. Evans and the team are quick to respond to mails and resolve any issues you may have.

Librería MATRIX

Apr 11, 2025  on Shopify

Nick ha sido de gran ayuda desde el primer momento. Su atención ha sido rápida, clara y muy eficaz, resolviendo cada duda que teníamos con precisión y paciencia. Se nota que conoce bien la herramienta y que realmente se preocupa por brindar un buen soporte. En cuanto a UpPromote, es una app potente y flexible para gestionar programas de afiliados. La interfaz es intuitiva, permite personalizar fácilmente las comisiones, cupones y materiales promocionales, y ofrece informes claros para hacer seguimiento. Muy recomendable si estás buscando una solución seria y escalable para afiliación en Shopify. ¡Gracias por el gran trabajo, Nick!

SHAPERLUV

Apr 11, 2025  on Shopify

This app is by far the best one we've tried! We had a unique type of program and had low expectations that an app would fit us. However, this app proved us wrong. Their support is INSANELY GOOD! We needed some customization and contacted support, within minutes they answered and forwarded the request to the developers. Within an hour the customization was done. INSANE! We've never seen such fast support with other apps. Special thanks to Hannah from the support team. 10/10 Recommended.

Lust Minerals

Apr 10, 2025  on Shopify

Tanie was super helpful, prompt and resolved my problem within minutes. Was also super friendly which was much appreciated. Thank you Tanie, amazing service :)

KOATJI

Apr 10, 2025  on Shopify

Clara was incredibly helpful and quick to resolve my issues. Great customer service—clear, efficient, and friendly from start to finish. Thanks again!

Little Gripsters

Apr 10, 2025  on Shopify

Tania was quick and really helpful, made the whole process easy to follow and fun to work with. Thank you so so much for being there for me in time of need! TANIA YOUR A LIFE SAVOR!

HUSH PRO USA

Apr 10, 2025  on Shopify

App is easy to use with clear step-by-step instructions and when I ran into an issue, Gwen with customer service was knowledgable and helped me resolve my issue quickly.

Centauri Pure

Apr 10, 2025  on Shopify

So far so good! Really simple to setup and a lot of options for the Free plan. Great customer service as well, was able to get my questions answered quickly and got a lot of information I needed.

Avery Apothecary

Apr 10, 2025  on Shopify

This app is very easy to set up and customize. Tommy from customer support was very helpful with helping me finish a few things to get all set up!

Stud Society

Apr 10, 2025  on Shopify

Hannah is quick and very helpfull. In no time she solved our problems and helped us move forward with our business and UpPromote.

White Cross E-Store

Apr 09, 2025  on Shopify

Evans from UpPromote was super amazing at supporting our questions when we were having issues with how our Affiliate coupon was set up. The help was fantastic and they made sure that even after we thought we had taken the information and fixed our issue, Evans pointed out specific details that made a lot of sense for our setup. Thank you! You're awesome <3

ToeBeanies

Apr 09, 2025  on Shopify

The support team's assistance was lightning fast! Tommy helped me out and resolved my issue within minutes.

Filler Lux

Apr 08, 2025  on Shopify

Big thanks to Gwen for helping me solve my issue with the app! She was super helpful, patient, and quick to find a solution. Really appreciate the support—made a frustrating situation so much easier. Thanks again, Gwen!

LUXTRÉS

Apr 06, 2025  on Shopify

I have not used the ap yet- just signed up so this is not a review about the ap itself. customer service answered question clearly about free plan, although the fact that I had to seek clarification about this in the first place says a bit about transparency.

LAJENDO

Apr 06, 2025  on Shopify

UpPromote is very intuitive and easy to navigate, and it works super smooth with Shopify. The customer support is helpful and attentive, I got such great supper, as well as helpful suggestions from Hannah when chatting with her.

mBIOTA Elemental™

Apr 04, 2025  on Shopify

Fantastic support! Anytime we have an issue or question the UpPromote support team is quick to respond and resolve. The app itself is intuitive and is exactly what we needed to operationalize our affiliate program. Special thanks to Evans who recently helped me with a recent support ticket - prompt and friendly help to get the issue resolved almost immediately!

Snickerdoodle Spreads and Appetisers

Apr 04, 2025  on Shopify

The problem was resolved quickly and effectively. The support agent (Stark) provided a clear and concise solution that worked perfectly. The communication was excellent. The support agent kept me informed at all times and made sure I was satisfied with the solution.

KRIS HEALS WELLNESS

Apr 03, 2025  on Shopify

I spoke with support service (Tanie) she was incredible and answered all of my questions super promptly! I was so grateful to have that help right when I needed it without having to wait!

Lucretia's Body Oils & Sprays

Apr 03, 2025  on Shopify

I had some difficulties at first, not due to the app, but due to my not familiar with the interface. I worked with Stark and he was VERY helpful!

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