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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (4,400)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

MedTheories

Aug 15, 2024  on Shopify

The support is amazing! There is always someone available and knowledgeable who is able to help. Barney was a great help today, thank you support!

Mitchell Brands

Aug 15, 2024  on Shopify

Evans was a rockstar on explain some details for the settings and also to customize the dashboard according with our brands style. Keep up the good work Evans.

PESATI

Aug 15, 2024  on Shopify

Barney from Customer Support assisted me with some adjustments to the CSS code, as a few values in the referral details were inaccurate. I wanted to ensure our affiliates wouldn't be confused by the information displayed. The support was prompt, the communication was clear, and I was informed that reversing the changes would be simple if needed. UpPromote did not disappoint.

Yocan Black

Aug 15, 2024  on Shopify

It's crazy to think I even hesitated and considered other options. The customer support alone is worth every dollar, not to mention the fact that this product is completely comprehensive, no matter what you're trying to do, while still remaining simple.

Dynamoto

Aug 15, 2024  on Shopify

The team are very helpful and respond quickly, we are looking forward to having great success with this program. Paul

Natty Glow Bar

Aug 15, 2024  on Shopify

UpPromote was very easy to set up. As a small business owner, I wear a lot of hats so it means a lot when I'm trying to learn to set something up and an organization has customer service professionals that are quick and efficient as they assist you. I'm very appreciative to Tommy for his support this evening.

Coup de Coeur London

Aug 14, 2024  on Shopify

Barney in support answered all our questions and really went the extra mile to help get us up and running.

ImporTrade

Aug 14, 2024  on Shopify

Still relatively new to the platform, but definitely a useful tool to track the affiliates in one software. Look forward to the experience in the coming days.

PCT-fishing

Aug 13, 2024  on Shopify

Great and very fast support! Tommy was really helfpul and did a great job! The app is perfect, works perfect and has every function you will ever need for an affiliate programm! Highly recommend this app to every one!

Perlage Systems

Aug 12, 2024  on Shopify

I love this app and the customer service is outstanding. Gwen helped me with all of my questions, and now my affiliate portal is up and running with minimal time and effort.

thebookofdoidom

Aug 12, 2024  on Shopify

Easy to use, customisable and Tommy was super helpful and prompt with helping me further use the app!

Suburban Fracas

Aug 12, 2024  on Shopify

Great customer service! Their responses were timely and they made all of the design adjustments I needed to make on our site.

Ma Boule De Couches

Aug 08, 2024  on Shopify

Je suis ravie de la formule gratuite, si cela fonctionne je prendrai la payante c'est certain merci de votre aide également

The Christian Boho

Aug 08, 2024  on Shopify

Barney provide quick support to me. Super helpful. The team always responds quick and is very supportive.

Soraali

Aug 07, 2024  on Shopify

Application très fonctionnelle. Barney du support est très compétent et m'a énormément aidé afin de mettre en place l'application. Je valide !

IMPAX SPORTS

Aug 07, 2024  on Shopify

Very helpful app! Fast and helpful customer service I had a representative named Evans with me and took care of everything I needed and he answered quickly and was with me the whole way! An app with the highest grace!

Murzelshop

Aug 06, 2024  on Shopify

This is my first time using the app, I needed help and the team helped me right away with accurate directions and easy guidance. I recommend

Stela The Shoetique

Aug 06, 2024  on Shopify

Amazing staff.They were very responsive and helpful. They were able to resolve all my questions about how can I install all features quickly.

TechTatic Frontier

Aug 04, 2024  on Shopify

I have to say how amazing (Selina) was, she was incredibly helpful and sorted the case as soon as possible, (Selina) was super nice and friendly the entire conversation. I also recommend this app since it's super consistent and works super well on shopify!

Clickin' It Online Ltd

Aug 03, 2024  on Shopify

Great app, been using it for a year now for affiliates and have just set up refer friends too. had a quick question once I had set it up ( on a Sunday afternooon ) and the Selina in customer service answered it very quickly for me. Highly recommend !!

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