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Customer reviews: UpPromote Affiliate Marketing

Develop by UpPromote

Reviews (4,128)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

JAC by Jacqueline Conoir

Jun 12, 2024  on Shopify

(Support) Nick was extremely helpful with any questions we had, making it super easy to understand and navigate. We look very forward to be using UpPromote with our Affiliates.

ProCardio B.V.

Jun 12, 2024  on Shopify

I worked with Selina on some customizations for our app, she was super helpfull! I can highly recommend UpPromote for everyone who wants to start with affiliate marketing.

Airgarden

Jun 12, 2024  on Shopify

Great Support! I reached out to them via Chat and Barney understood my concern immediately, provided me with clear instructions on what to do and waited till it is resolved! Awesome!

The Herbalist

Jun 12, 2024  on Shopify

Tommy was exceptionally helpful in customer support, it truly was a pleasant experience! Well done to uppromote. Cant wait to start using the app properly.

InfinityDress.com

Jun 11, 2024  on Shopify

The UpPromote Affiliate Marketing app is fantastic! I especially love Gwen's timely and attentive service. She's always there to help and goes the extra mile to ensure everything runs smoothly. Highly recommend!

airslamit

Jun 11, 2024  on Shopify

We only have the free version right now until we learn more about it but are excited to learn the program and get some affiliates on board. Gwen with support has been very helpful. She is quick to reply and gives concise answers with links so I can learn more. She answered all of my questions.

CPLI (Command Performance Books)

Jun 11, 2024  on Shopify

Does not work and there is no access to customer service. It has been a year. No one has contacted me. My affiliates are selling things but getting no credit so they abandoned it. We lost a lot of business pursuing affiliates who then thought we were just not paying them for links they could SEE from their end. No response ever from customer service.

Wellvita

Jun 11, 2024  on Shopify

Very good team support ! this application is so complete, it has many features to upgrade marketing strategies. Thank you Again !

The Carnivore Bar

Jun 10, 2024  on Shopify

Amazing customer support! Easy way to grow your affiliates list with making links/codes. So many other softwares are junky and not user friendly. Perfect integration into shopify

Snuggiebump

Jun 10, 2024  on Shopify

Tommy was an absolute lad helping me out with my store, learning all sorts of new apps and support turns 50 clicks into only a few. Highly recommend the product as well as their support team, specifically the lad who helped me out!

Elhar Body

Jun 10, 2024  on Shopify

I’ve uninstalled the app but they still charged me $69, this is unacceptable, I don’t recommend

luxluvcollection.com

Jun 09, 2024  on Shopify

Thank you to Gwen & Barney they helped me so much im truly appreciative for the knowledge that they have when it comes to UpPromote Keep up the good work

Sage Wellbeing

Jun 05, 2024  on Shopify

Support is always available and they understand how to support you to navigate your way round the app. Tommy was super.

Smartclean

Jun 05, 2024  on Shopify

I hope it will be helpful to increase my sale. I will write more reviews after I use some days. Just moment,it is my first time. but their customer service is good and effective. Good.

BUDWING

Jun 04, 2024  on Shopify

Excelente Nível de serviço :) Recomendo vivamente ... a melhor plataforma do mercado, já experimentei algumaas, nenhuma como esta :)

Naturally Organic You Shop

Jun 04, 2024  on Shopify

So far this has been one of the easiest apps to work with through Shopify. There chat customer service is very fast and efficient in responding to your inquiry or requests. I am looking forward to a long and prosperous relationship with UpPromote!

Radiant Face 18

Jun 04, 2024  on Shopify

This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!

dog Sap

Jun 04, 2024  on Shopify

BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.

Hinomi EU

Jun 03, 2024  on Shopify

Stark has been very helpful in addressing my questions. Previously, I spoke with another representative from Uppromote, but they didn't seem to understand my questions even after I clarified them and appeared impatient with my inquiries.

Universe of Comfort

Jun 03, 2024  on Shopify

Great customer service experience from Barney! Super helpful and was able to assist very thoroughly. App has a lot of features too.

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