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Customer reviews: UpPromote Affiliate Marketing

Develop by Shopify

Shopify Affiliate by Secomapp helps merchants launch and manage affiliate programs directly from their Shopify store. Reviews provide insights into its ease of use, performance, and real-world merchant experiences to help you decide if it’s the right tool for your business.

Reviews (3,075)

Overall rating
4.9

What Merchants Think

Merchants using "UpPromote Affiliate Marketing" often praise the app for its ease of use and the excellent support provided by the customer service team. The app is noted for simplifying the setup and management of affiliate marketing programs, which makes it particularly appealing to small businesses and new users alike. Merchants appreciate the app's ability to seamlessly integrate with Shopify and improve their affiliate management efficiency.

Key Strengths

  • Outstanding customer support, with many mentions of specific team members like Tanie, Tommy, and Barney.
  • Ease of setup and integration, especially with Shopify.
  • User-friendly interface and intuitive design.
  • Comprehensive features for managing affiliate sales, payments, and performance.
  • Responsive and knowledgeable support team available via chat.
  • Highly recommended for its reliability and positive user experience.

Common Concerns

  • Technical difficulties during setup for some users.
  • Issues with PayPal integration, requiring manual payment handling in some cases.
  • Lack of phone support and detailed onboarding services that cater to less tech-savvy users.
  • Occasional bugs and lack of certain advanced features.

Final Thoughts

Overall, "UpPromote Affiliate Marketing" is well-received in the merchant community for its user-friendly approach and superior support service. It is especially popular among users new to affiliate marketing and those operating on Shopify. While some merchants reported specific technical issues and desired feature enhancements, the app's strengths in ease of use and customer support generally outweigh these limitations. Highly recommended for businesses looking to efficiently manage their affiliate marketing endeavors.

Dermessa

Jun 26, 2025  on Shopify

Great app so far, just signed up and have been playing around with the options. Customer service is great and quick! Tommy has helped solved my issues and answered my hundred questions. Fantastic, keep up the good work!

HARE & ROSE

Jun 26, 2025  on Shopify

Tanle was my chat box customer service rep who answered all of my questions in a timely manner. And she assisted me with customizing a feature on my registration form. She was very friendly and efficient. And when I was having a challenge navigating to the appropriate section on the Up Promote site she screen shot the location of where to go. This has been the best customer service I have ever had in a very long time. Well done Tanle and Up promote

HeliDirect

Jun 24, 2025  on Shopify

Huge thanks to Tommy for his amazing support! He addressed all my concerns with patience and professionalism, and made sure every issue I had was fully resolved. I truly value the high-quality support I received. Really happy with the service — highly recommend

Goldswarm

Jun 23, 2025  on Shopify

Has everything I need to run an affiliate program. Customer support is prompt and very good. I received great assistance from Mina from customer support when I needed help.

Knoweats

Jun 23, 2025  on Shopify

Una app muy completa para afiliación y además tienen muy buena atención de al cliente y te resuelven cualquier duda.

Motherline

Jun 19, 2025  on Shopify

Clara has been so great at assisting me with the things I am trying to work through. She has even included screenshots with clear directions. A+ work from Clara.

TENWRA™

Jun 18, 2025  on Shopify

Clara was super patient and helpful! Took the time to really understand what I was trying to set up and made sure everything was clear. Great support experience!

Cracked Polish

Jun 17, 2025  on Shopify

Great app with great support (thank you Tanie)! Highly recommend for anyone starting out with an affiliate program.

GSou Snow

Jun 17, 2025  on Shopify

The features are relatively comprehensive, and customer service responses are prompt. Overall, it's a decent product, though it still lacks some functionality that needs to be added, such as tracking partner traffic, etc.

Youth Athletes United

Jun 16, 2025  on Shopify

Just started using and have found it to be very easy to navigate and roll out. I've had a few questions and have received great support, most recently from Clara. She took the time to clarify exactly what I was trying to adjust and provided me the exact resource needed to accomplish that. Looking forward to continuing our launch and expect this product to really help us grow sales!

Kraftathlet

Jun 16, 2025  on Shopify

Barney was amazing in his service! he replied instantly and fixed the issue for me within 5 minutes!! Great experience

BOBA PARADISE

Jun 15, 2025  on Shopify

Nick à su me donner les réponses dont j’avais besoin pour solutionner mon problème. J’apprécie beaucoup la réactivité et l’efficacité du service !

Stemology Skin Care

Jun 14, 2025  on Shopify

Learning about UpPromote, I was lucky to have Mina help me with every question about affiliates and making the process on how to navigate the app properly. Her responses were always exactly what I needed to know, and she even helped me on a Saturday morning. Can't thank you enough, Mina! Best of the best in helping me.

Jacob's ReGENEration

Jun 11, 2025  on Shopify

The app has a wonderful interface and user friendly. Mina is a customer support agent and provided excellent and timely solutions for a few issues I was facing. 5 out of 5!

Puruikai Official Store

Jun 11, 2025  on Shopify

Excellent Support & Great Platform UpPromote has been a fantastic tool for managing our affiliate marketing efforts. The interface is user-friendly and packed with useful features. A special thanks to Tommy for his timely and patient responses—he went above and beyond to help us solve our questions efficiently. Highly recommended!

Calecim Pro

Jun 10, 2025  on Shopify

Barney was really helpful and patient while clarifying my doubts regarding the app. Truly exceptional.

Vetopia Online Store

Jun 10, 2025  on Shopify

Setting up is easy and support was really responsive. Tommy was really helpful and very patiently answering all our concerns.

Earthly Elementals

Jun 09, 2025  on Shopify

The support is amazing. Tanie (One of their support team) was super fast in answering all the questions & helping me get started with this. Super excited to use this app.

yuuth

Jun 09, 2025  on Shopify

Great app, with exceptional customer service. I couldn't recommend enough. If you ever do get the chance to work with Tanie in customer service, please do thank her, she really is great.

soulfoodstarters.com

Jun 06, 2025  on Shopify

I was helped by Mina. I am setting up my page and needed help. She worked quickly and got me together. Very professional!

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