Best Shopify Support Apps 2025

Boost your online sales with Aidify, the AI Agent designed to manage customer support and sales for e-commerce websites. It seamlessly integrates with your store, learning from your content in less than a minute. Aidify stays up-to-date to deliver accurate and empathetic conversations via chat, email, and WhatsApp in 95 languages, 24/7. It responds within seconds, reassuring and guiding your customers when they need it most. Free plan available. No technical skills required.

• Quick Setup: Create your agent in under 1 minute with seamless integration.
• Multilingual Support: Handles inquiries 24/7 in 95 languages for global reach.
• Smart Upselling: Boosts sales with accurate information and intuitive upselling techniques.
• Customizable Features: Control service hours and leverage a smooth takeover mechanism.
• Playground Testing: Test and fine-tune agent responses before going live for perfect alignment with your brand.

The app's outstanding advantages include its ability to manage large volumes of customer inquiries effectively, fostering customer satisfaction with empathetic and precise responses that mimic a human touch, and the potential for significant boosts in conversion rates. Users appreciate the seamless integration and the cost-effectiveness of having AI handle support tasks, all of which contribute to streamlining operations and enabling focus on other key business areas.

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

Hoola: AI Support & Marketing enables eCommerce businesses to operate on autopilot by centralizing and automating customer communications for support and marketing. Whether you're handling customer chats via WhatsApp, automating FAQs, sending campaigns, or creating custom workflows, Hoola offers a variety of adaptable skills to streamline these processes.

• AI Support: Automate support tailored to your brand's unique use cases, ensuring efficient and consistent customer service.
• Marketing Campaigns: Launch segmented campaigns effortlessly using no-code automation flows via WhatsApp.
• Skills & Flows: Customize and automate common workflows, such as post-purchase processes, to fit your operational needs.
• Analytics: Gain insights through robust tracking to monitor and enhance the quality of your support services.

According to app reviews, Hoola stands out for greatly enhancing eCommerce growth through powerful WhatsApp marketing tools. Customers value its incredible potential and robust support system, finding the app both a critical asset and a testament to excellent customer service and team responsiveness.

ShortLinks—Affiliate Marketing is a powerful marketing tool designed for generating trackable links that help enhance your campaigns across email, influencer, affiliate links, and social media. The app offers conversion tracking and detailed traffic insights for each short link, aiding in data-driven decision-making.

• Conversion Tracking: Monitor sales, revenue, orders, and clicks to make informed marketing decisions.
• Trackable Links: Create trackable links for various marketing channels, including bio, SMS, and YouTube links.
• Detailed Analytics: Gain access to traffic insights and conversion tracking to optimize performance.
• Customizable Options: Use features like preloaded checkout links and customizable commissions to boost engagement and incentivize affiliates.
• Seamless Integration: Easily integrate with eCommerce platforms like Shopify for effective affiliate management.

Based on app reviews, ShortLinks stands out for its comprehensive functionality and user-friendly interface that greatly aids affiliate marketing efforts. Users appreciate the detailed analytics that facilitate performance tracking and strategy adjustments. However, the most standout advantage is its exceptional customer support, frequently commended for its responsiveness and effectiveness in resolving inquiries and optimizing user experience.

The CP24 Membership app enables merchants to seamlessly create and manage multiple membership plans, offering exclusive discounts and automated order processes for members. The app includes a member portal for customers to manage their subscriptions, and a seller admin panel providing analytics and transaction insights to boost recurring sales.

• Membership Plans: Easily create and customize multiple plans to cater to different customer segments.
• Exclusive Discounts: Provide special discounts exclusively to members, enhancing customer loyalty.
• Effortless Management: Automate order placements and track transactions efficiently to streamline operations.
• Member Portal: Allow customers to manage their plans and view transaction histories conveniently.
• Admin Analytics: Access comprehensive analytics and reports for insightful business decisions.

Users praise the CP24 Membership app for its user-friendly interface and powerful automation features. With high ratings often highlighting the robust analytics and the ease of creating diverse membership offerings, many reviewers express increased customer retention and satisfaction owing to the exclusive discounts and seamless management tools provided by the app.

Complaint Guru is a user-friendly platform that streamlines the process of submitting and tracking complaints, ensuring a smoother and more efficient resolution. It offers a reliable way for users to voice concerns and receive timely responses.

• User-friendly Interface: Designed for ease of use, allowing users to navigate and submit complaints effortlessly.
• Real-time Tracking: Provides up-to-date status on complaints, ensuring that users are always informed.
• Comprehensive Feedback System: Allows users to leave comments and rate their satisfaction with the resolution process.
• Multi-platform Availability: Accessible on various devices, ensuring that users can lodge complaints at their convenience.
• Secure Data Handling: Ensures that all user information and complaint details are protected and handled confidentially.

Based on the app’s reviews, Complaint Guru excels in offering a straightforward and reliable complaint submission process, bolstered by exceptional customer support and timely updates. Users highlight the app’s intuitive design and the effectiveness of its tracking system as key advantages.

Helpify24 is an online service designed to provide real-time assistance to ecommerce businesses through a user-friendly platform. Users can receive immediate support via live chat or open a ticket for queries, which are guaranteed to be addressed within 24 hours. The app is not just a cloud-based agency, but a reliable reference point for resolving daily challenges.

• Live Chat Support: Instant assistance from online operators, addressing your queries in real-time.
• 24-Hour Ticket Response: Assurance that all ticket queries will receive a response within 24 hours.
• Shopify App Installation Help: Guidance and support in installing new apps and features on Shopify platforms.
• Visual Content Creation: Assistance with creating and updating visual content such as slides and banners.
• Social Media Management Tips: Expert advice on managing platforms like Instagram, Facebook, and TikTok effectively.

According to user reviews, Helpify24 is highly regarded for its responsive and knowledgeable support team. Users appreciate the personalized assistance and the quick resolution of issues, making it an invaluable tool for improving the efficiency and effectiveness of their ecommerce businesses.

HelpWave AI is a CX platform providing multichannel support services, an AI sales agent, pre-generated responses for all your tickets, and powerful reporting capabilities. It serves as a popular alternative to Gorgias, Shopify Inbox, or Zendesk, especially for medium-sized brands.

• Multichannel Support: Manage customer interactions across Email, Chat, Facebook DM, Instagram, and WhatsApp.
• AI Sales Agent: Offers personalized advice directly on your product pages to enhance customer experience.
• AI Support Agent: Delivers customized responses to tickets, increasing the efficiency of customer service.
• Powerful Reporting: Provides insights and analytics to help improve customer support strategies.

The app's outstanding advantages include its ease of customization, exceptional team support, and its capability to reduce email inquiries significantly. Users appreciate its quick setup process, functionality that aids in sales, and its 24/7 assistance, all contributing to an enhanced customer service experience.

Notch – Customer Support Suite is designed to elevate eCommerce customer support by combining AI precision with expert insights. This comprehensive service manages all customer support operations, streamlining processes by minimizing the need for multiple service providers, thus enhancing operational efficiency and allowing businesses to focus on growth.

• AI and Expert Management: Full customer service operations are managed through a blend of AI technology and skilled teams, ensuring reliable support.
• Seamless eCommerce Integration: Easily integrates with various eCommerce platforms to provide a unified support experience.
• 24/7 Automated Chat: Provides around-the-clock support using store-specific knowledge, insights, and product details to assist customers effectively.
• Data-Driven Insights: Leverages analytics for offering actionable business insights, aiding in continuous revenue growth.

Reviews highlight Notch as a transformative tool for customer support with high praise for its ease of use and impressive integration capabilities. Users appreciate the time-saving nature of automated responses and the consistency in service, rating the app highly for significantly improving customer satisfaction and loyalty.

BusinessOnBot is a robust platform designed to elevate D2C brands by addressing challenges like CAC, RTO, customer retention, and support through WhatsApp. The app enables the acquisition, retargeting, and engagement of customers via WhatsApp, offering cart, order, and delivery updates, alongside automated drip campaigns for increased conversions and customer satisfaction.

• WhatsApp Commerce: Drive complete end-to-end commerce transactions directly through WhatsApp.
• Smart Automation: Execute automated campaigns that enhance sales and customer engagement.
• Agent Support: Integrate a human touch in customer interactions to improve satisfaction.
• AI-Based Segmentation: Use artificial intelligence to segment users and run focused, targeted campaigns.
• Bot Reminders: Automate order nudges to increase conversion rates and streamline processes.

The app is highly praised for its exceptional customer service, particularly spotlighting the dedication of account managers who ensure timely support and seamless operations. BusinessOnBot is highly recommended for its powerful retention tools, professional customer success teams, and cost-effectiveness, making it ideal for startups aiming to create impactful customer journeys and improve client engagement.

POWR: Customer Support Request is a streamlined solution designed to enhance customer retention by simplifying the process of handling customer service inquiries without the need for complex helpdesk systems. It integrates effortlessly with existing solutions like Zendesk and Salesforce.

• Instant Submission Alerts: Set up immediate notifications for new customer inquiries to ensure timely responses.
• Centralized Dashboard: Manage and organize all support requests in one user-friendly interface.
• Conditional Logic: Use smart segmentation to direct inquiries to the appropriate support channels.
• Advanced Submission Controls: Customize the flow of support requests to fit specific business needs.
• Seamless Integration: Connect with popular CRM and helpdesk tools like Zendesk and Salesforce for enhanced functionality.

The POWR: Customer Support Request app is praised for its ease of use, effective integration with existing systems, and the ability to significantly improve customer communication and satisfaction. Users appreciate the simple setup and customizable features, highlighting its role in elevating their customer service efforts without added complexity or cost.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

Keepoala: Returns & rewards is a multi-brand loyalty program designed to minimize returns by rewarding customers who keep most of their online orders. Through the Keepoala App, connected via Shopify, shops can boost customer retention and new customer acquisition by incentivizing the non-return behavior and managing returns through a streamlined return portal.

• Loyalty Program: Encourages low-return behaviors by awarding points to customers who retain their purchases, which can be exchanged for shop vouchers.
• Return Portal: Provides an automated system for managing returns and exchanges, helping businesses maintain revenue and improve customer satisfaction.
• Shopify Integration: Seamlessly connects with Shopify to enhance the shopping experience and operation efficiency for retailers.
• Customer Visibility: Enables shops to be recognized among low-return shoppers, turning them into loyal customers.
• Analytical Dashboard: Offers insights into profitable customer segments and reasons for returns, aiding in strategic decision-making.

The app's customers praise its ability to significantly reduce returns while boosting customer engagement and satisfaction. With an easy-to-use interface, seamless Shopify integration, and the potential to increase store revenue, the app stands out as a valuable tool for retailers looking to enhance their loyalty programs.

Prime FAQ And Help Center is an all-in-one app designed to streamline customer service by integrating FAQs, order tracking, contact options, and live chat into a single widget, improving customer experience and boosting store credibility and SEO.

• Integrated Widget: Combines FAQs, order tracking, contact options, WhatsApp live chat, and social channels for a seamless customer support experience.
• Instant Answers: Provides immediate responses to frequently asked questions, saving time and money for businesses.
• Order Tracking: Easy and straightforward method for customers to track their orders directly through the app.
• SEO Enhancement: A dedicated FAQ page that improves store credibility and boosts search engine optimization.
• No Coding Required: Quick install and go-live feature with a prebuilt help center containing customizable Q&A sections.

The Prime FAQ And Help Center app has been highly praised for its ease of use, rapid installation process, and ability to drastically cut down on response times. Users have rated it highly for its comprehensive integration capabilities, noting significant improvements in customer support efficiency and increased customer satisfaction as standout benefits.

Aide AI Support Automation is designed to streamline customer support by harnessing AI to automate tasks such as order tracking, returns, and exchanges. It assists support agents with helpful suggestions and utilizes stored knowledge to promptly answer common customer inquiries. Aide intelligently analyzes customer communications to uncover automation opportunities and equips users with tools to enhance support operations.

• AI-Powered Automation: Effortlessly automate workflows related to order tracking, returns, and exchanges.
• Support Agent Assistance: Provide support agents with AI-driven suggestions to improve response time and accuracy.
• Knowledge-Based Answers: Leverage internal knowledge databases to automatically respond to frequently asked questions.
• Customer Insight Analysis: Continuously analyze customer interactions to provide actionable insights and recommendations.
• CRM and API Integrations: Easily integrate with CRM systems and APIs to enhance data accessibility and task execution.

According to reviews, Aide AI Support Automation stands out for its ability to significantly reduce response times and improve customer satisfaction through its intuitive automation capabilities. Users appreciate the seamless integration with existing CRM systems, enhancing operational efficiency and allowing support teams to focus on complex issues. The app's robust AI insights and customization options empower businesses to tailor workflows precisely to their needs.

The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience by providing a floating button on your storefront, allowing customers to quickly access frequently asked questions. This app helps streamline customer support by reducing calls and support tickets, saving time for both merchants and clients.

• Floating Button: Offers an easily accessible floating button on the storefront for one-click access to FAQs.
• Efficient Support: Reduces support calls and tickets by providing immediate solutions to customer inquiries.
• Time-Saving: Saves time for merchants and customers by minimizing the effort required to resolve common queries.

The app's outstanding advantages are frequently highlighted in reviews, with users appreciating its simplicity and effectiveness in reducing operational load by minimizing customer service interactions, ultimately leading to increased efficiency and customer satisfaction.

HouseParty: Community Feedback is an innovative app designed to integrate customer feedback directly into your store, fostering community engagement and aiding brand innovation by elevating popular insights.

• Guided Growth: Customer feedback and insights shape your store's roadmap through integrated surveys.
• Community Integration: Replace traditional social media groups with a built-in forum for ongoing discussions.
• Upvote Function: Identify and prioritize the most sought-after ideas from your community.
• Account Growth: Encourage more customers to create accounts by involving them in feedback and idea generation.
• SEO Growth: Leverage user-generated content to boost organic traffic through improved SEO.

According to app reviews, HouseParty excels in creating a seamless platform for customer interaction. Users praise its ability to transform feedback into actionable insights, thereby enhancing decision-making. The built-in community features effectively replace external forums, while the upvote system simplifies prioritizing ideas, further praised for boosting customer engagement and organic growth.