Best Shopify Support Apps 2025

Chatdesk: 24/7 Support is designed to enhance your store's customer service by leveraging AI and US-based experts to manage support tickets across various platforms. The app trains brand enthusiasts to provide effective support while handling scheduling and quality control, ensuring seamless customer satisfaction even during peak periods like BFCM.

• AI Integration: Utilizes artificial intelligence to optimize ticket resolution efficiently across platforms such as social media, email, chat, and SMS.
• US-Based Support: Employs customer service experts based in the US to provide reliable and effective assistance at any time.
• Brand Enthusiasts: Recruits and trains passionate followers of your brand to resolve customer inquiries, ensuring genuine and knowledgeable support.
• 24/7 Availability: Offers continuous customer service, even on weekends and holidays, through an on-demand agent network.
• Scalable Engagement: Enhances customer interactions and drives conversions without the necessity for additional hires or training efforts.

The app's outstanding advantages, as noted in reviews, include its seamless integration with existing platforms, consistent increase in customer satisfaction scores (CSAT), and noticeable boost in conversion rates. Users appreciate the app's capability to maintain high-quality customer service with minimal effort, which significantly alleviates the pressure on in-house teams.

The Login As Customer ‑ Magefan app enhances your customer support by allowing you to log in as a customer directly from the admin panel. This facilitates prompt assistance with tasks such as placing orders, managing shopping carts, and resolving account-related issues, all without requiring Shopify Plus.

• Direct Customer Access: Log in as a customer from the admin panel to assist with various tasks without requiring Shopify Plus.
• Multiple Login Options: Offers options to log in with or without Multipass technology.
• Password Reset: Allows you to reset customers' passwords to log in to their accounts.
• B2B Support: Capabilities to log in to B2B customer accounts for enhanced service.
• Integration Capabilities: Login from CRM and helpdesk systems using API.

The app provides outstanding advantages, such as superb support and responsiveness from the app team, who quickly address any inquiries or functionality issues, often rolling out new features rapidly, ensuring the app effectively meets customer needs. - Rating: 5/5

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

Boost your online sales with Aidify, the AI Agent designed to manage customer support and sales for e-commerce websites. It seamlessly integrates with your store, learning from your content in less than a minute. Aidify stays up-to-date to deliver accurate and empathetic conversations via chat, email, and WhatsApp in 95 languages, 24/7. It responds within seconds, reassuring and guiding your customers when they need it most. Free plan available. No technical skills required.

• Quick Setup: Create your agent in under 1 minute with seamless integration.
• Multilingual Support: Handles inquiries 24/7 in 95 languages for global reach.
• Smart Upselling: Boosts sales with accurate information and intuitive upselling techniques.
• Customizable Features: Control service hours and leverage a smooth takeover mechanism.
• Playground Testing: Test and fine-tune agent responses before going live for perfect alignment with your brand.

The app's outstanding advantages include its ability to manage large volumes of customer inquiries effectively, fostering customer satisfaction with empathetic and precise responses that mimic a human touch, and the potential for significant boosts in conversion rates. Users appreciate the seamless integration and the cost-effectiveness of having AI handle support tasks, all of which contribute to streamlining operations and enabling focus on other key business areas.

ShortLinks—Affiliate Marketing is a powerful marketing tool designed for generating trackable links that help enhance your campaigns across email, influencer, affiliate links, and social media. The app offers conversion tracking and detailed traffic insights for each short link, aiding in data-driven decision-making.

• Conversion Tracking: Monitor sales, revenue, orders, and clicks to make informed marketing decisions.
• Trackable Links: Create trackable links for various marketing channels, including bio, SMS, and YouTube links.
• Detailed Analytics: Gain access to traffic insights and conversion tracking to optimize performance.
• Customizable Options: Use features like preloaded checkout links and customizable commissions to boost engagement and incentivize affiliates.
• Seamless Integration: Easily integrate with eCommerce platforms like Shopify for effective affiliate management.

Based on app reviews, ShortLinks stands out for its comprehensive functionality and user-friendly interface that greatly aids affiliate marketing efforts. Users appreciate the detailed analytics that facilitate performance tracking and strategy adjustments. However, the most standout advantage is its exceptional customer support, frequently commended for its responsiveness and effectiveness in resolving inquiries and optimizing user experience.

The CP24 Membership app enables merchants to seamlessly create and manage multiple membership plans, offering exclusive discounts and automated order processes for members. The app includes a member portal for customers to manage their subscriptions, and a seller admin panel providing analytics and transaction insights to boost recurring sales.

• Membership Plans: Easily create and customize multiple plans to cater to different customer segments.
• Exclusive Discounts: Provide special discounts exclusively to members, enhancing customer loyalty.
• Effortless Management: Automate order placements and track transactions efficiently to streamline operations.
• Member Portal: Allow customers to manage their plans and view transaction histories conveniently.
• Admin Analytics: Access comprehensive analytics and reports for insightful business decisions.

Users praise the CP24 Membership app for its user-friendly interface and powerful automation features. With high ratings often highlighting the robust analytics and the ease of creating diverse membership offerings, many reviewers express increased customer retention and satisfaction owing to the exclusive discounts and seamless management tools provided by the app.

Helpify24 is an online service designed to provide real-time assistance to ecommerce businesses through a user-friendly platform. Users can receive immediate support via live chat or open a ticket for queries, which are guaranteed to be addressed within 24 hours. The app is not just a cloud-based agency, but a reliable reference point for resolving daily challenges.

• Live Chat Support: Instant assistance from online operators, addressing your queries in real-time.
• 24-Hour Ticket Response: Assurance that all ticket queries will receive a response within 24 hours.
• Shopify App Installation Help: Guidance and support in installing new apps and features on Shopify platforms.
• Visual Content Creation: Assistance with creating and updating visual content such as slides and banners.
• Social Media Management Tips: Expert advice on managing platforms like Instagram, Facebook, and TikTok effectively.

According to user reviews, Helpify24 is highly regarded for its responsive and knowledgeable support team. Users appreciate the personalized assistance and the quick resolution of issues, making it an invaluable tool for improving the efficiency and effectiveness of their ecommerce businesses.

Hoola: AI Support & Marketing enables eCommerce businesses to operate on autopilot by centralizing and automating customer communications for support and marketing. Whether you're handling customer chats via WhatsApp, automating FAQs, sending campaigns, or creating custom workflows, Hoola offers a variety of adaptable skills to streamline these processes.

• AI Support: Automate support tailored to your brand's unique use cases, ensuring efficient and consistent customer service.
• Marketing Campaigns: Launch segmented campaigns effortlessly using no-code automation flows via WhatsApp.
• Skills & Flows: Customize and automate common workflows, such as post-purchase processes, to fit your operational needs.
• Analytics: Gain insights through robust tracking to monitor and enhance the quality of your support services.

According to app reviews, Hoola stands out for greatly enhancing eCommerce growth through powerful WhatsApp marketing tools. Customers value its incredible potential and robust support system, finding the app both a critical asset and a testament to excellent customer service and team responsiveness.

BusinessOnBot is a robust platform designed to elevate D2C brands by addressing challenges like CAC, RTO, customer retention, and support through WhatsApp. The app enables the acquisition, retargeting, and engagement of customers via WhatsApp, offering cart, order, and delivery updates, alongside automated drip campaigns for increased conversions and customer satisfaction.

• WhatsApp Commerce: Drive complete end-to-end commerce transactions directly through WhatsApp.
• Smart Automation: Execute automated campaigns that enhance sales and customer engagement.
• Agent Support: Integrate a human touch in customer interactions to improve satisfaction.
• AI-Based Segmentation: Use artificial intelligence to segment users and run focused, targeted campaigns.
• Bot Reminders: Automate order nudges to increase conversion rates and streamline processes.

The app is highly praised for its exceptional customer service, particularly spotlighting the dedication of account managers who ensure timely support and seamless operations. BusinessOnBot is highly recommended for its powerful retention tools, professional customer success teams, and cost-effectiveness, making it ideal for startups aiming to create impactful customer journeys and improve client engagement.

Notch – Customer Support Suite is designed to elevate eCommerce customer support by combining AI precision with expert insights. This comprehensive service manages all customer support operations, streamlining processes by minimizing the need for multiple service providers, thus enhancing operational efficiency and allowing businesses to focus on growth.

• AI and Expert Management: Full customer service operations are managed through a blend of AI technology and skilled teams, ensuring reliable support.
• Seamless eCommerce Integration: Easily integrates with various eCommerce platforms to provide a unified support experience.
• 24/7 Automated Chat: Provides around-the-clock support using store-specific knowledge, insights, and product details to assist customers effectively.
• Data-Driven Insights: Leverages analytics for offering actionable business insights, aiding in continuous revenue growth.

Reviews highlight Notch as a transformative tool for customer support with high praise for its ease of use and impressive integration capabilities. Users appreciate the time-saving nature of automated responses and the consistency in service, rating the app highly for significantly improving customer satisfaction and loyalty.

Lux ‑ Customer Support AI automates the creation of customer help replies, categorizes queries by priority, and allows you to customize responses based on your store's policies and information. This efficiency lets you review and send prepared responses when convenient.

• Automated Replies: Generate customer help replies even when you’re not available.
• Priority Sorting: Automatically categorizes and prioritizes tickets to handle the most important ones first.
• Customization Options: Tailor responses based on your unique shipping, refund policies, and product details.
• Workload Reduction: Minimize repetitive tasks allowing focus on more complex issues and reducing employee costs.
• Customer Satisfaction: Quick response times enhance customer satisfaction and loyalty.

LUX AI has received outstanding reviews for its accuracy in handling FAQs, ease of setup, and ability to provide fast, clear responses to common customer inquiries. Users appreciate the reduction in repetitive tasks and the cost-effective approach to managing support without additional staffing.

Supermoon is an intuitive mobile application designed to help users track moon phases, lunar events, and astrology insights with precision and ease. With an elegant interface and user-friendly features, Supermoon enhances your celestial experience by providing accurate and comprehensive moon-related information at your fingertips.

• Moon Phase Tracking: Offers real-time updates on current moon phases with beautifully rendered visuals.
• Lunar Event Alerts: Notifies users of important lunar events such as new moons, full moons, and eclipses.
• Astrology Insights: Provides personalized astrology readings based on the moon's position and your zodiac sign.
• Customizable Calendar: Allows users to customize a moon phase calendar to plan activities or special events.
• Educational Content: Features informative articles and tips on moon-related phenomena and their effects.

Supermoon stands out for its detailed accuracy and user-friendliness, as noted in user reviews. Many users appreciate the beautiful design and easy navigation, while the educational aspect is highlighted for enriching their understanding of lunar influences. Additionally, the personalized alerts and insights are frequently praised for enhancing users’ daily lives and decision-making processes.

HelpWave AI is a CX platform providing multichannel support services, an AI sales agent, pre-generated responses for all your tickets, and powerful reporting capabilities. It serves as a popular alternative to Gorgias, Shopify Inbox, or Zendesk, especially for medium-sized brands.

• Multichannel Support: Manage customer interactions across Email, Chat, Facebook DM, Instagram, and WhatsApp.
• AI Sales Agent: Offers personalized advice directly on your product pages to enhance customer experience.
• AI Support Agent: Delivers customized responses to tickets, increasing the efficiency of customer service.
• Powerful Reporting: Provides insights and analytics to help improve customer support strategies.

The app's outstanding advantages include its ease of customization, exceptional team support, and its capability to reduce email inquiries significantly. Users appreciate its quick setup process, functionality that aids in sales, and its 24/7 assistance, all contributing to an enhanced customer service experience.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

Keepoala: Returns & rewards is a multi-brand loyalty program designed to minimize returns by rewarding customers who keep most of their online orders. Through the Keepoala App, connected via Shopify, shops can boost customer retention and new customer acquisition by incentivizing the non-return behavior and managing returns through a streamlined return portal.

• Loyalty Program: Encourages low-return behaviors by awarding points to customers who retain their purchases, which can be exchanged for shop vouchers.
• Return Portal: Provides an automated system for managing returns and exchanges, helping businesses maintain revenue and improve customer satisfaction.
• Shopify Integration: Seamlessly connects with Shopify to enhance the shopping experience and operation efficiency for retailers.
• Customer Visibility: Enables shops to be recognized among low-return shoppers, turning them into loyal customers.
• Analytical Dashboard: Offers insights into profitable customer segments and reasons for returns, aiding in strategic decision-making.

The app's customers praise its ability to significantly reduce returns while boosting customer engagement and satisfaction. With an easy-to-use interface, seamless Shopify integration, and the potential to increase store revenue, the app stands out as a valuable tool for retailers looking to enhance their loyalty programs.

Aide AI Support Automation is designed to streamline customer support by harnessing AI to automate tasks such as order tracking, returns, and exchanges. It assists support agents with helpful suggestions and utilizes stored knowledge to promptly answer common customer inquiries. Aide intelligently analyzes customer communications to uncover automation opportunities and equips users with tools to enhance support operations.

• AI-Powered Automation: Effortlessly automate workflows related to order tracking, returns, and exchanges.
• Support Agent Assistance: Provide support agents with AI-driven suggestions to improve response time and accuracy.
• Knowledge-Based Answers: Leverage internal knowledge databases to automatically respond to frequently asked questions.
• Customer Insight Analysis: Continuously analyze customer interactions to provide actionable insights and recommendations.
• CRM and API Integrations: Easily integrate with CRM systems and APIs to enhance data accessibility and task execution.

According to reviews, Aide AI Support Automation stands out for its ability to significantly reduce response times and improve customer satisfaction through its intuitive automation capabilities. Users appreciate the seamless integration with existing CRM systems, enhancing operational efficiency and allowing support teams to focus on complex issues. The app's robust AI insights and customization options empower businesses to tailor workflows precisely to their needs.

The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience by providing a floating button on your storefront, allowing customers to quickly access frequently asked questions. This app helps streamline customer support by reducing calls and support tickets, saving time for both merchants and clients.

• Floating Button: Offers an easily accessible floating button on the storefront for one-click access to FAQs.
• Efficient Support: Reduces support calls and tickets by providing immediate solutions to customer inquiries.
• Time-Saving: Saves time for merchants and customers by minimizing the effort required to resolve common queries.

The app's outstanding advantages are frequently highlighted in reviews, with users appreciating its simplicity and effectiveness in reducing operational load by minimizing customer service interactions, ultimately leading to increased efficiency and customer satisfaction.