Best Shopify Support Apps 2025

GPT-4o Sales Assistant revolutionizes your online store experience by transforming it into a sales powerhouse with cutting-edge AI technology. Leveraging the power of the GPT-4o model, this ChatGPT-powered assistant seamlessly integrates with Shopify, providing real-time access to product and order data. The intuitive website widget and live chat feature enhance customer engagement, delivering instant and accurate responses to queries, thereby driving sales. Centralize all customer interactions in a single inbox and witness a significant boost in chat-to-order conversions. The app offers easy integration, allowing for accurate and prompt customer service, while providing the flexibility to train the AI with custom instructions to suit your specific business needs. Enjoy customizable branding options, such as logo and widget color, alongside a real-time analytics dashboard to monitor performance and customer engagement effectively. Redirect chats smoothly to a human agent when necessary and manage interactions with ease through the live chat function.

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

WebBoar is the ideal solution for merchants looking to enhance their customer service with ease and efficiency. This innovative AI chatbot facilitates real-time communication, providing instant responses to customer inquiries. It offers immediate order statuses, tracking information, and even personalized product recommendations, making it a virtual extension of your customer support team. Acting as an interactive and constantly available FAQ, WebBoar ensures that customers receive quick, accurate answers, enhancing their overall shopping experience. The app’s seamless integration with platforms like Calendly allows for easy scheduling of appointments and events directly through the chatbot. By streamlining customer interactions, WebBoar not only boosts sales but also reduces the need for extensive customer support resources, giving merchants a competitive edge in the market.

Leo: AI Contact Us 24/7 is a cutting-edge voice AI solution designed to transform customer service for e-commerce businesses. This app provides round-the-clock assistance by handling customer service calls with a human-like voice, efficiently managing tasks such as order status updates and stock inquiries. By replacing traditional call centers, Leo significantly reduces operational costs while ensuring consistent, high-quality support at any scale. Business owners can concentrate on growth as Leo delivers reliable and efficient service, accessible immediately after installation. Simply integrate it by adding a new phone number to your 'Contact Us' form. The app also offers features like call transcripts for analysis and recordings for performance monitoring, alongside built-in workflows for common queries. Plus, it seamlessly transfers calls to human representatives when necessary, maintaining customer satisfaction.

The CP24 Membership app enables merchants to seamlessly create and manage multiple membership plans, offering exclusive discounts and automated order processes for members. The app includes a member portal for customers to manage their subscriptions, and a seller admin panel providing analytics and transaction insights to boost recurring sales.

• Membership Plans: Easily create and customize multiple plans to cater to different customer segments.
• Exclusive Discounts: Provide special discounts exclusively to members, enhancing customer loyalty.
• Effortless Management: Automate order placements and track transactions efficiently to streamline operations.
• Member Portal: Allow customers to manage their plans and view transaction histories conveniently.
• Admin Analytics: Access comprehensive analytics and reports for insightful business decisions.

Users praise the CP24 Membership app for its user-friendly interface and powerful automation features. With high ratings often highlighting the robust analytics and the ease of creating diverse membership offerings, many reviewers express increased customer retention and satisfaction owing to the exclusive discounts and seamless management tools provided by the app.

The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience by providing a floating button on your storefront, allowing customers to quickly access frequently asked questions. This app helps streamline customer support by reducing calls and support tickets, saving time for both merchants and clients.

• Floating Button: Offers an easily accessible floating button on the storefront for one-click access to FAQs.
• Efficient Support: Reduces support calls and tickets by providing immediate solutions to customer inquiries.
• Time-Saving: Saves time for merchants and customers by minimizing the effort required to resolve common queries.

The app's outstanding advantages are frequently highlighted in reviews, with users appreciating its simplicity and effectiveness in reducing operational load by minimizing customer service interactions, ultimately leading to increased efficiency and customer satisfaction.

The Hola! ‑ Whatsapp Review & COD app simplifies customer interactions by allowing you to manually contact them on the go with just a click. It supports multiple communication channels, enabling seamless operations whether you're contacting via mobile or desktop.

• Multi-Channel Support: The app supports various communication channels, including Call, SMS, WhatsApp, and Email, providing versatile options for customer communication.
• Easy Contact Management: Contact customers effortlessly with a single click, making customer relationship management quick and efficient on the go.
• Abandoned Cart Recovery: Proactively engage with customers through call, WhatsApp, or SMS to recover abandoned carts, boosting potential sales.
• COD Verification: Efficiently handle Cash On Delivery verifications via Email, SMS, WhatsApp, or Calls, reducing fraud risk and order mishaps.
• Mobile-Friendly Dashboard: Install the app's dashboard on your mobile device for convenient access and usage while on the move.

Based on app reviews, users appreciate the app's seamless integration across multiple communication channels and the convenience of managing customer interactions, particularly praising its efficiency in recovering abandoned carts and verifying COD orders.

Conform is an app designed to streamline the payment confirmation process for stores using manual payment methods or bank transfers. When a customer completes their payment, they can simply fill out a confirmation form with their order number. This action automatically tags the order with "paid-confirm" in the store's database. This tagging system allows store owners to easily identify and filter orders that have been paid. As a result, shop owners can efficiently update payment records without the hassle of manual checks. By simplifying payment confirmation, Conform enhances the efficiency of store operations and improves customer service. This app is a valuable tool for businesses looking to manage manual payments more effectively.

Zotabox Social Share Bar is a versatile tool designed to enhance the connectivity and visibility of your mobile website. It allows you to seamlessly integrate multiple communication icons such as email, SMS, Messenger, WhatsApp, and Skype, enabling your visitors to contact you with ease. Additionally, this app facilitates social sharing, allowing users to effortlessly promote your website on platforms like Facebook, Twitter, and Instagram. By adding social sharing buttons and quick contact icons, the app enhances user interaction and boosts your online presence. Whether it's staying connected with your audience or encouraging them to share your content, Zotabox Social Share Bar streamlines the process on mobile devices, ensuring you're just a tap away from your audience.

Lux ‑ Customer Support AI automates the creation of customer help replies, categorizes queries by priority, and allows you to customize responses based on your store's policies and information. This efficiency lets you review and send prepared responses when convenient.

• Automated Replies: Generate customer help replies even when you’re not available.
• Priority Sorting: Automatically categorizes and prioritizes tickets to handle the most important ones first.
• Customization Options: Tailor responses based on your unique shipping, refund policies, and product details.
• Workload Reduction: Minimize repetitive tasks allowing focus on more complex issues and reducing employee costs.
• Customer Satisfaction: Quick response times enhance customer satisfaction and loyalty.

LUX AI has received outstanding reviews for its accuracy in handling FAQs, ease of setup, and ability to provide fast, clear responses to common customer inquiries. Users appreciate the reduction in repetitive tasks and the cost-effective approach to managing support without additional staffing.

PalSync: Profit more on PayPal is an innovative app designed to optimize your PayPal transactions by offering real-time insights and analytics, helping you maximize your profits and streamline your financial operations.

• Real-Time Analytics: Get immediate updates and insights into your PayPal transactions, allowing you to make informed decisions swiftly.
• Profit Optimization: Analyze historical data to identify trends and strategies that can help boost your earnings on each transaction.
• Custom Alerts: Set personalized notifications for specific transaction criteria to stay on top of your business activities.
• Secure Integration: Seamlessly integrates with PayPal to provide a secure and user-friendly experience.
• Comprehensive Reporting: Generate detailed reports to better understand your financial performance and improve business strategies.

PalSync's outstanding advantages include a user-friendly interface praised for its intuitive design, ensuring even novices can navigate easily. Users highly rate the app's ability to deliver detailed insights rapidly, significantly enhancing decision-making processes. The reliable and secure integration with PayPal, along with responsive customer support, also receives commendations for making financial management stress-free and efficient.

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

Notch – Customer Support Suite is a transformative solution designed to elevate eCommerce customer support by seamlessly integrating AI precision with expert management. This comprehensive service takes over your entire customer support operations, eliminating the complexity and hassle of managing multiple providers, allowing you to focus entirely on business growth. Enjoy the benefits of enhanced customer satisfaction, improved operational efficiency, and peace of mind as Notch simplifies your workload. The app offers seamless integration with eCommerce platforms to deliver 24/7 automated chat support, utilizing your store's unique knowledge and insights. Additionally, Notch provides data-driven business insights to foster continuous revenue growth, ensuring that your support operations not only meet but exceed customer expectations. With Notch, managing customer service becomes an effortless process, leading to stronger relationships with your customers and driving your business success.

Keepoala: Returns & Rewards is an innovative app designed to enhance customer loyalty and retention for online shops by reducing the volume of product returns. This multi-brand loyalty program incentivizes customers to retain their orders by awarding points for keeping the items. These points can then be redeemed for vouchers within the shop, thereby fostering customer satisfaction and encouraging brand loyalty. The app seamlessly integrates with Shopify, allowing retailers to manage returns efficiently through a whitelabel return portal. By encouraging shoppers to keep 9 out of 10 orders, Keepoala not only opens up new channels for customer acquisition but also helps in maintaining revenue and boosting Net Promoter Scores (NPS). Additionally, the built-in dashboard aids businesses in identifying their most profitable customer groups and understanding the reasons behind returns for better strategic planning.

PalSync PayPal Tracking Sync is a powerful tool designed for e-commerce merchants to effortlessly manage their transaction tracking. With the ability to add tracking numbers to PayPal and Stripe in just five seconds with a single click, PalSync significantly reduces the administrative burden while enhancing order verification. This efficiency helps merchants mitigate the risks of payment fraud, disputes, and chargebacks, ensuring smoother transactions and quicker fund releases. By providing real-time tracking information, the app ensures customers receive timely updates, increasing their satisfaction and reducing anxiety over their orders. Additionally, PalSync allows users to seamlessly update tracking information for transactions up to 365 days old, ensuring comprehensive record-keeping. The app also features courier mapping capabilities, effectively synchronizing courier data from Shopify to PayPal. With PalSync, managing e-commerce transactions becomes less time-consuming and more secure, boosting customer trust and merchant confidence.

Prime FAQ And Help Center is an all-in-one app designed to streamline customer service by integrating FAQs, order tracking, contact options, and live chat into a single widget, improving customer experience and boosting store credibility and SEO.

• Integrated Widget: Combines FAQs, order tracking, contact options, WhatsApp live chat, and social channels for a seamless customer support experience.
• Instant Answers: Provides immediate responses to frequently asked questions, saving time and money for businesses.
• Order Tracking: Easy and straightforward method for customers to track their orders directly through the app.
• SEO Enhancement: A dedicated FAQ page that improves store credibility and boosts search engine optimization.
• No Coding Required: Quick install and go-live feature with a prebuilt help center containing customizable Q&A sections.

The Prime FAQ And Help Center app has been highly praised for its ease of use, rapid installation process, and ability to drastically cut down on response times. Users have rated it highly for its comprehensive integration capabilities, noting significant improvements in customer support efficiency and increased customer satisfaction as standout benefits.

Keeping ‑ Helpdesk for Gmail transforms your team's Gmail into a comprehensive help desk solution, enabling you to manage customer support directly from Gmail. It’s designed for eCommerce teams of any size, facilitating enhanced customer support without needing a separate help desk tool. Support requests received in your shared inbox are transformed into tickets, synchronized with your team, and can be managed directly within Gmail.

• Seamless Integration: Integrates directly with Gmail to provide a help desk experience within your existing workspace.
• Shared Inbox Management: Converts support emails into tickets and synchronizes them with your team for efficient management.
• Order Information Access: Allows viewing of customer order details directly within Gmail, streamlining support handling.
• Comprehensive Analytics: Provides advanced reports on response times, ticket volumes, and agent performance for better decision-making.
• Team Collaboration: Enables assigning, discussing, and prioritizing support tickets within the Gmail interface.

Based on user reviews, Keeping ‑ Helpdesk for Gmail stands out for its seamless integration with familiar Gmail environments, saving time and reducing the learning curve for support teams. Users appreciate the convenience of managing support requests without switching platforms, while its reporting tools are praised for providing actionable insights that enhance customer service strategies.

Molin: AI Support + Sales Chat is an advanced conversational AI chatbot designed to enhance your online shop's customer interaction. Leveraging your store's data, Molin provides instant responses to customer queries in over 92 languages, ensuring a seamless and inclusive shopping experience for a diverse audience. By offering personalized product recommendations, the app effectively converts visitors into paying customers, driving sales and increasing revenue. Additionally, Molin can instantly resolve customer issues, further improving satisfaction and loyalty. The chatbot also facilitates sales by offering discounts and promo codes, contributing to higher customer retention and repeat purchases. Designed to strengthen brand connections, Molin helps secure better reviews and elevates your shop's overall rating, while its ability to collect leads, such as visitors' emails, bolsters your marketing efforts. Furthermore, by allowing customization of its conversational rules and formats, Molin adapts to your brand's unique communication style.

Herodesk is an intuitive support ticketing system designed to streamline customer service operations for businesses of all sizes. This app offers a centralized platform where support teams can manage, track, and resolve customer inquiries efficiently. With its user-friendly interface, Herodesk enables easy categorization and prioritization of tickets, ensuring that urgent issues are addressed promptly. The app also provides insightful analytics and reporting features, helping businesses to evaluate their support performance and improve customer satisfaction continuously. Integration capabilities with popular CRM and messaging tools make Herodesk a versatile solution that fits seamlessly into existing workflows. Additionally, its customizable notification settings and automated workflows enhance team collaboration and productivity. Whether you're a startup or an established enterprise, Herodesk empowers your support team to deliver exceptional service experiences.