Best Shopify Support Apps 2025

Claimify ‑ Support & Claims is an innovative app designed to streamline the handling of customer claims, whether they involve refunds, returns, exchanges, or warranty issues. This user-friendly application empowers customers to conveniently submit claims directly from their account, storefront, or even from the thank-you page after a purchase, offering seamless post-purchase support. For merchants, Claimify offers a consolidated dashboard where all claims are gathered, simplifying the management, review, and resolution process. Its intuitive interface ensures that both customers and merchants can easily navigate the claims process, resulting in enhanced efficiency and improved customer satisfaction. Claimify stands out by providing a comprehensive, in-one-place claims management solution that eliminates the hassles of traditional claim management methods. By offering easy and organized access to claims, Claimify empowers businesses to optimize their support operations and enhance customer trust and loyalty.

Facebook Messenger Chat is a dynamic app designed to enhance communication between businesses and their customers directly on their store platforms. By integrating seamlessly with Facebook Messenger, it allows store owners to interact with visitors, address inquiries, and send personalized support or promotional coupons, which can significantly boost sales and customer satisfaction. One of the standout features of this app is its ability to maintain communication with potential customers, even if they leave the website without completing a purchase. This capability increases the likelihood of converting leads into sales through follow-up interactions. The app is user-friendly, requiring only a simple setup by linking a Facebook page, making it an incredibly effective tool for providing quick and efficient customer support. Fast responses lead to happy customers, and happy customers lead to more sales. With Facebook Messenger Chat, businesses are equipped to resolve customer doubts in seconds, enhancing overall customer experience and potential revenue.

Boost your online sales with Aidify, the AI Agent designed to manage customer support and sales for e-commerce websites. It seamlessly integrates with your store, learning from your content in less than a minute. Aidify stays up-to-date to deliver accurate and empathetic conversations via chat, email, and WhatsApp in 95 languages, 24/7. It responds within seconds, reassuring and guiding your customers when they need it most. Free plan available. No technical skills required.

• Quick Setup: Create your agent in under 1 minute with seamless integration.
• Multilingual Support: Handles inquiries 24/7 in 95 languages for global reach.
• Smart Upselling: Boosts sales with accurate information and intuitive upselling techniques.
• Customizable Features: Control service hours and leverage a smooth takeover mechanism.
• Playground Testing: Test and fine-tune agent responses before going live for perfect alignment with your brand.

The app's outstanding advantages include its ability to manage large volumes of customer inquiries effectively, fostering customer satisfaction with empathetic and precise responses that mimic a human touch, and the potential for significant boosts in conversion rates. Users appreciate the seamless integration and the cost-effectiveness of having AI handle support tasks, all of which contribute to streamlining operations and enabling focus on other key business areas.

ShortLinks—Affiliate Marketing is a powerful marketing tool designed for generating trackable links that help enhance your campaigns across email, influencer, affiliate links, and social media. The app offers conversion tracking and detailed traffic insights for each short link, aiding in data-driven decision-making.

• Conversion Tracking: Monitor sales, revenue, orders, and clicks to make informed marketing decisions.
• Trackable Links: Create trackable links for various marketing channels, including bio, SMS, and YouTube links.
• Detailed Analytics: Gain access to traffic insights and conversion tracking to optimize performance.
• Customizable Options: Use features like preloaded checkout links and customizable commissions to boost engagement and incentivize affiliates.
• Seamless Integration: Easily integrate with eCommerce platforms like Shopify for effective affiliate management.

Based on app reviews, ShortLinks stands out for its comprehensive functionality and user-friendly interface that greatly aids affiliate marketing efforts. Users appreciate the detailed analytics that facilitate performance tracking and strategy adjustments. However, the most standout advantage is its exceptional customer support, frequently commended for its responsiveness and effectiveness in resolving inquiries and optimizing user experience.

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

Hoola: AI Support & Marketing enables eCommerce businesses to operate on autopilot by centralizing and automating customer communications for support and marketing. Whether you're handling customer chats via WhatsApp, automating FAQs, sending campaigns, or creating custom workflows, Hoola offers a variety of adaptable skills to streamline these processes.

• AI Support: Automate support tailored to your brand's unique use cases, ensuring efficient and consistent customer service.
• Marketing Campaigns: Launch segmented campaigns effortlessly using no-code automation flows via WhatsApp.
• Skills & Flows: Customize and automate common workflows, such as post-purchase processes, to fit your operational needs.
• Analytics: Gain insights through robust tracking to monitor and enhance the quality of your support services.

According to app reviews, Hoola stands out for greatly enhancing eCommerce growth through powerful WhatsApp marketing tools. Customers value its incredible potential and robust support system, finding the app both a critical asset and a testament to excellent customer service and team responsiveness.

The CP24 Membership app enables merchants to seamlessly create and manage multiple membership plans, offering exclusive discounts and automated order processes for members. The app includes a member portal for customers to manage their subscriptions, and a seller admin panel providing analytics and transaction insights to boost recurring sales.

• Membership Plans: Easily create and customize multiple plans to cater to different customer segments.
• Exclusive Discounts: Provide special discounts exclusively to members, enhancing customer loyalty.
• Effortless Management: Automate order placements and track transactions efficiently to streamline operations.
• Member Portal: Allow customers to manage their plans and view transaction histories conveniently.
• Admin Analytics: Access comprehensive analytics and reports for insightful business decisions.

Users praise the CP24 Membership app for its user-friendly interface and powerful automation features. With high ratings often highlighting the robust analytics and the ease of creating diverse membership offerings, many reviewers express increased customer retention and satisfaction owing to the exclusive discounts and seamless management tools provided by the app.

Helpify24 is an online service designed to provide real-time assistance to ecommerce businesses through a user-friendly platform. Users can receive immediate support via live chat or open a ticket for queries, which are guaranteed to be addressed within 24 hours. The app is not just a cloud-based agency, but a reliable reference point for resolving daily challenges.

• Live Chat Support: Instant assistance from online operators, addressing your queries in real-time.
• 24-Hour Ticket Response: Assurance that all ticket queries will receive a response within 24 hours.
• Shopify App Installation Help: Guidance and support in installing new apps and features on Shopify platforms.
• Visual Content Creation: Assistance with creating and updating visual content such as slides and banners.
• Social Media Management Tips: Expert advice on managing platforms like Instagram, Facebook, and TikTok effectively.

According to user reviews, Helpify24 is highly regarded for its responsive and knowledgeable support team. Users appreciate the personalized assistance and the quick resolution of issues, making it an invaluable tool for improving the efficiency and effectiveness of their ecommerce businesses.

Notch – Customer Support Suite is designed to elevate eCommerce customer support by combining AI precision with expert insights. This comprehensive service manages all customer support operations, streamlining processes by minimizing the need for multiple service providers, thus enhancing operational efficiency and allowing businesses to focus on growth.

• AI and Expert Management: Full customer service operations are managed through a blend of AI technology and skilled teams, ensuring reliable support.
• Seamless eCommerce Integration: Easily integrates with various eCommerce platforms to provide a unified support experience.
• 24/7 Automated Chat: Provides around-the-clock support using store-specific knowledge, insights, and product details to assist customers effectively.
• Data-Driven Insights: Leverages analytics for offering actionable business insights, aiding in continuous revenue growth.

Reviews highlight Notch as a transformative tool for customer support with high praise for its ease of use and impressive integration capabilities. Users appreciate the time-saving nature of automated responses and the consistency in service, rating the app highly for significantly improving customer satisfaction and loyalty.

The Login As Customer ‑ Magefan app enhances your customer support by allowing you to log in as a customer directly from the admin panel. This facilitates prompt assistance with tasks such as placing orders, managing shopping carts, and resolving account-related issues, all without requiring Shopify Plus.

• Direct Customer Access: Log in as a customer from the admin panel to assist with various tasks without requiring Shopify Plus.
• Multiple Login Options: Offers options to log in with or without Multipass technology.
• Password Reset: Allows you to reset customers' passwords to log in to their accounts.
• B2B Support: Capabilities to log in to B2B customer accounts for enhanced service.
• Integration Capabilities: Login from CRM and helpdesk systems using API.

The app provides outstanding advantages, such as superb support and responsiveness from the app team, who quickly address any inquiries or functionality issues, often rolling out new features rapidly, ensuring the app effectively meets customer needs. - Rating: 5/5

Lux ‑ Customer Support AI automates the creation of customer help replies, categorizes queries by priority, and allows you to customize responses based on your store's policies and information. This efficiency lets you review and send prepared responses when convenient.

• Automated Replies: Generate customer help replies even when you’re not available.
• Priority Sorting: Automatically categorizes and prioritizes tickets to handle the most important ones first.
• Customization Options: Tailor responses based on your unique shipping, refund policies, and product details.
• Workload Reduction: Minimize repetitive tasks allowing focus on more complex issues and reducing employee costs.
• Customer Satisfaction: Quick response times enhance customer satisfaction and loyalty.

LUX AI has received outstanding reviews for its accuracy in handling FAQs, ease of setup, and ability to provide fast, clear responses to common customer inquiries. Users appreciate the reduction in repetitive tasks and the cost-effective approach to managing support without additional staffing.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

Keepoala: Returns & rewards is a multi-brand loyalty program designed to minimize returns by rewarding customers who keep most of their online orders. Through the Keepoala App, connected via Shopify, shops can boost customer retention and new customer acquisition by incentivizing the non-return behavior and managing returns through a streamlined return portal.

• Loyalty Program: Encourages low-return behaviors by awarding points to customers who retain their purchases, which can be exchanged for shop vouchers.
• Return Portal: Provides an automated system for managing returns and exchanges, helping businesses maintain revenue and improve customer satisfaction.
• Shopify Integration: Seamlessly connects with Shopify to enhance the shopping experience and operation efficiency for retailers.
• Customer Visibility: Enables shops to be recognized among low-return shoppers, turning them into loyal customers.
• Analytical Dashboard: Offers insights into profitable customer segments and reasons for returns, aiding in strategic decision-making.

The app's customers praise its ability to significantly reduce returns while boosting customer engagement and satisfaction. With an easy-to-use interface, seamless Shopify integration, and the potential to increase store revenue, the app stands out as a valuable tool for retailers looking to enhance their loyalty programs.

Aide AI Support Automation is designed to streamline customer support by harnessing AI to automate tasks such as order tracking, returns, and exchanges. It assists support agents with helpful suggestions and utilizes stored knowledge to promptly answer common customer inquiries. Aide intelligently analyzes customer communications to uncover automation opportunities and equips users with tools to enhance support operations.

• AI-Powered Automation: Effortlessly automate workflows related to order tracking, returns, and exchanges.
• Support Agent Assistance: Provide support agents with AI-driven suggestions to improve response time and accuracy.
• Knowledge-Based Answers: Leverage internal knowledge databases to automatically respond to frequently asked questions.
• Customer Insight Analysis: Continuously analyze customer interactions to provide actionable insights and recommendations.
• CRM and API Integrations: Easily integrate with CRM systems and APIs to enhance data accessibility and task execution.

According to reviews, Aide AI Support Automation stands out for its ability to significantly reduce response times and improve customer satisfaction through its intuitive automation capabilities. Users appreciate the seamless integration with existing CRM systems, enhancing operational efficiency and allowing support teams to focus on complex issues. The app's robust AI insights and customization options empower businesses to tailor workflows precisely to their needs.

The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience by providing a floating button on your storefront, allowing customers to quickly access frequently asked questions. This app helps streamline customer support by reducing calls and support tickets, saving time for both merchants and clients.

• Floating Button: Offers an easily accessible floating button on the storefront for one-click access to FAQs.
• Efficient Support: Reduces support calls and tickets by providing immediate solutions to customer inquiries.
• Time-Saving: Saves time for merchants and customers by minimizing the effort required to resolve common queries.

The app's outstanding advantages are frequently highlighted in reviews, with users appreciating its simplicity and effectiveness in reducing operational load by minimizing customer service interactions, ultimately leading to increased efficiency and customer satisfaction.

Reputon Etsy Reviews app for Shopify helps you boost site trust, reputation, and social proof easily by integrating Etsy reviews. Increase earnings with the Etsy 4% Share and Save link, and add reviews to your website with one click, all without any coding.

• Easy Integration: Quickly add Etsy reviews to your Shopify store in one click with no coding required.
• Flexible Display Options: Choose from badges, carousels, grids, and more to showcase reviews in styles that suit your store.
• Comprehensive Import & Export: Effortlessly import and export reviews and testimonials to build trust with potential customers.
• Support for Etsy 4% Share and Save: Leverage the Etsy 4% Share and Save link to enhance sales opportunities from reviews.
• New Display Feature: Showcase specific product reviews directly from Etsy on your Shopify store.

The User-friendly interface makes it incredibly easy to take your shop to a new level, evidenced by top ratings for its accessibility and efficient customer service. Reviewers particularly highlight the app’s simplicity and the responsive support they receive.

HouseParty: Community Feedback is an innovative app designed to integrate customer feedback directly into your store, fostering community engagement and aiding brand innovation by elevating popular insights.

• Guided Growth: Customer feedback and insights shape your store's roadmap through integrated surveys.
• Community Integration: Replace traditional social media groups with a built-in forum for ongoing discussions.
• Upvote Function: Identify and prioritize the most sought-after ideas from your community.
• Account Growth: Encourage more customers to create accounts by involving them in feedback and idea generation.
• SEO Growth: Leverage user-generated content to boost organic traffic through improved SEO.

According to app reviews, HouseParty excels in creating a seamless platform for customer interaction. Users praise its ability to transform feedback into actionable insights, thereby enhancing decision-making. The built-in community features effectively replace external forums, while the upvote system simplifies prioritizing ideas, further praised for boosting customer engagement and organic growth.

Mojo is an innovative app that revolutionizes post-purchase customer engagement by utilizing WhatsApp as a primary communication channel. Unlike traditional email funnels, which often end up ignored or unread, Mojo ensures high open and interaction rates, providing a more effective way to connect with customers. With Mojo, businesses can easily set up and personalize post-purchase funnels, maximizing customer loyalty and enhancing their overall reputation. The app allows you to engage with customers as if you were their best friend, using familiar and direct communication. Additionally, Mojo offers the ability to quickly launch campaigns tailored to past customer behavior, creating targeted strategies that foster engagement and retention. By enabling advanced customer segmentation, businesses can cluster shoppers based on nuanced data points, ensuring personalized support and timely responses that drive sales and satisfaction.

Leo is a 24/7 voice AI designed to handle customer service calls for e-commerce businesses efficiently. It mimics a human voice and manages tasks like order status and stock inquiries, reducing the need for traditional call centers and ensuring consistent, high-quality support.

• Human-like Interaction: Leo provides a natural-sounding voice interface, making customer interactions feel personal and engaging.
• Cost Efficiency: By automating customer service, Leo reduces the costs associated with maintaining call centers.
• Scalable Support: Leo offers consistent, high-quality customer service at an infinite scale, allowing for seamless company growth.
• Transcripts and Recordings: Allows businesses to review past calls for quality control and performance analysis.
• Built-in Workflows: Features pre-programmed tasks such as order status, price, and inventory checks.

The app's outstanding advantages are highlighted by its ability to deliver seamless customer service with high-satisfaction ratings, thanks to its engaging natural voice and efficient automations, as reported in consistently positive reviews.

Aftercare is an innovative app designed to revolutionize customer feedback collection beyond traditional multiple-choice surveys. Utilizing cutting-edge AI technology, Aftercare enables businesses to ask open-ended questions, capturing the authentic "voice of the customer." The app provides depth in feedback by intelligently offering real-time follow-up questions based on initial responses. Instant AI-powered analysis helps businesses identify common themes, customer sentiments, attributions, and calculate their Net Promoter Score (NPS). Seamlessly integrating with Shopify, Aftercare enhances the post-purchase experience with its capability to integrate with Shopify's Order Status and Thank You Page Checkout Extensions. Additionally, businesses can incentivize customers by offering discount codes at the end of a survey, increasing engagement and satisfaction. Overall, Aftercare empowers businesses to gain deeper insights into their customers’ needs and preferences, fostering data-driven decision-making for improved customer relationships.