Login As Customer ‑ Magefan

About Login As Customer ‑ Magefan

Launched Mar 16, 2022

Built by Magefan

Email :

[email protected]

Address

5 Zluky Ave, Apt. 139, Ternopil, 46010, UA

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Description

Customer account log-in tool to provide customers support faster

Login as Customer Extension enables you to log in to your customer account in a few clicks with or without Multipass. Hence your managers can assist customers in placing orders and fixing issues within a customer account area.

Log in to customer account with Multipass
Allow customers to request assistance
Change customer password when logging in to their account

Introduction Video

Pros

Allows admins to log in to customer accounts in a few clicks, facilitating customer support
Enables managers to assist customers in placing orders and fixing issues directly
Supports Multipass for logging in, adding an extra layer of secure authentication
Provides an option for customers to request assistance, enhancing customer service
Includes a feature to change customer passwords when logged in, offering more control to admins

Cons

Potential security risks if admin accounts are compromised, as they can access customer accounts
Dependence on adequate training for admins to ensure they handle customer accounts responsibly
The extension may add to the complexity of the admin panel, possibly confusing less tech-savvy users
Compatibility issues might arise with custom themes or other extensions, requiring additional support

Rating And Reviews

Youfoodz Wholesale

Aug 29, 2023 on Shopify

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.

alt.

Aug 14, 2023 on Shopify

Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.

HumanN

Jun 15, 2023 on Shopify

Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.

jsonsweden.com

Jan 30, 2023 on Shopify

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

MDaemon Technologies, Ltd.

Jan 04, 2023 on Shopify

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!