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7.5
Login as Customer: Support logo

Login as Customer: Support

Develop by Magefan

$39

/ Month
Free plan available 7 Days Free Trial

Login to customer account from admin panel in one click

Issue resolution
Customer account access
Multipass login
Order assistance
Password change
7 Reviews
7.5

About Login as Customer: Support

Launched Mar 15, 2022

Categories

Built by Magefan

Email :

[email protected]

Address

5 Zluky Ave, Apt. 139, Ternopil, 46010, UA

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Introduction Video

Description

Faster customer support with direct access to any customer account — no password required

Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).

Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets). more
  • Log into customer accounts with one click (with or without Multipass)
  • Place orders, manage carts, and troubleshoot in real time
  • Log in to customer account from any CRM and helpdesk (with API)
  • Track support-related logins for transparency and compliance
  • Compatible with all Shopify plans (Plus not required)

Pros

  • Allows admins to log in to customer accounts in a few clicks, facilitating customer support
  • Enables managers to assist customers in placing orders and fixing issues directly
  • Supports Multipass for logging in, adding an extra layer of secure authentication
  • Provides an option for customers to request assistance, enhancing customer service
  • Includes a feature to change customer passwords when logged in, offering more control to admins

Cons

  • Potential security risks if admin accounts are compromised, as they can access customer accounts
  • Dependence on adequate training for admins to ensure they handle customer accounts responsibly
  • The extension may add to the complexity of the admin panel, possibly confusing less tech-savvy users
  • Compatibility issues might arise with custom themes or other extensions, requiring additional support

Top Helpful Reviews

Lazy Susan

Apr 16, 2025  on Shopify

Incredible Support for Shopify – Highly Recommend! We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail. A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable. If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!

LS EU Production

Nov 20, 2024  on Shopify

The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!

Youfoodz Wholesale

Aug 29, 2023  on Shopify

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.

alt.

Aug 14, 2023  on Shopify

Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.

HumanN

Jun 15, 2023  on Shopify

Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.

jsonsweden.com

Jan 30, 2023  on Shopify

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

MDaemon Technologies, Ltd.

Jan 04, 2023  on Shopify

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!

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