Login as Customer: Support

Develop by Magefan

$19-$39

/ Month

Free plan available 7 Days Free Trial

Issue resolution

Customer account access

Multipass login

Order assistance

Password change

About Login as Customer: Support

Launched Mar 15, 2022

Built by Magefan

Email :

[email protected]

Address

5 Zluky Ave, Apt. 139, Ternopil, 46010, UA

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Introduction Video

Description

Deliver 5-star customer support: log into classic and new customer accounts from the admin

No need to request any login data to deliver exceptional customer service in your Shopify store. Log into customer accounts without a password directly from the admin panel IN ONE CLICK. Log in to classic and new (B2B) accounts to provide faster customer support. Place orders on behalf of customers, prepare shopping carts, set up customer accounts, fix issues... NOTE: the app doesn’t require you to have Shopify Plus, it just offers different login options for different Shopify plans.

Log in to customer account without a password (if you have Multipass)
Log in as customer once they ask for assistance (if you don't have Multipass)
Reset customer password to login to their account (if you don’t have Multipass)
Place orders on behalf of customers and track these orders
Login to customer account from any CRM and helpdesk (with API)

Pros

Allows admins to log in to customer accounts in a few clicks, facilitating customer support
Enables managers to assist customers in placing orders and fixing issues directly
Supports Multipass for logging in, adding an extra layer of secure authentication
Provides an option for customers to request assistance, enhancing customer service
Includes a feature to change customer passwords when logged in, offering more control to admins

Cons

Potential security risks if admin accounts are compromised, as they can access customer accounts
Dependence on adequate training for admins to ensure they handle customer accounts responsibly
The extension may add to the complexity of the admin panel, possibly confusing less tech-savvy users
Compatibility issues might arise with custom themes or other extensions, requiring additional support

Top Helpful Reviews

LS EU Production

Nov 20, 2024 on Shopify

The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!

Youfoodz Wholesale

Aug 29, 2023 on Shopify

Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.

alt.

Aug 14, 2023 on Shopify

Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.

HumanN

Jun 15, 2023 on Shopify

Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.

jsonsweden.com

Jan 30, 2023 on Shopify

This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.

MDaemon Technologies, Ltd.

Jan 04, 2023 on Shopify

Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!