8.2
Keepoala: Returns & rewards logo

Keepoala: Returns & rewards

Develop by keepoala.com

$9

/ Month
60 Days Free Trial

Return reducing loyalty program. Return portal & dashboard.

Store credit rewards
Coupons and discounts
Shopify integration
Custom loyalty programs
Multi-brand loyalty program
Points for non-returns
Vouchers redemption
Whitelabel return portal
Return automation
6 Reviews
8.2

About Keepoala: Returns & rewards

Launched Apr 13, 2021

Categories

Built by keepoala.com

Email :

[email protected]

Address

Schwanseestrasse 56, Keepoala GmbH, München, 81549, DE

Website Privacy policy
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Description

Keepoala is your digital return expert. We increase your CLVs and manage remaining returns.

As a multi-brand loyalty program, we incentivize customers to avoid returns by granting points for not sending back online orders. Collected points are redeemed for vouchers in your shop,used by shoppers that keep 9/10 orders, opening up a new customer acquisition channel & increasing retention as well. This is done with the help of a standalone Keepoala App, your shop being connected via Shopify. Handle remaining returns within our whitelabel return portal, being part of the same Shopify app.

As a multi-brand loyalty program, we incentivize customers to avoid returns by granting points for not sending back online orders. Collected points are redeemed for vouchers in your shop,used by shoppers that keep 9/10 orders, opening up a new customer acquisition channel & increasing retention as well. This is done with the help of a standalone Keepoala App, your shop being connected via Shopify. Handle remaining returns within our whitelabel return portal, being part of the same Shopify app. more
  • Loyalty: be visible amongst low returning shoppers, making them your customers.
  • Return portal: automate send backs & exchanges, keep revenue and push NPS.
  • Dashboard: identify most profitable cohorts and learn from return reasons.

Pros

  • Reduces return rates by incentivizing customers with loyalty points
  • Enhances customer retention by offering redeemable vouchers for loyal customers
  • Serves as a customer acquisition channel by rewarding low-return customers
  • Streamlines return processes with a whitelabel return portal integrated within Shopify
  • Allows small shops to participate in a multi-brand loyalty program without implementing their own
  • Supports sustainability by reducing the environmental impact of returns
  • Provides a dashboard for identifying profitable customer cohorts and understanding return reasons
  • Installation and integration with Shopify is reportedly easy and straightforward
  • Reduces customer support workload by automating return processes

Cons

  • Limited information available regarding the points redemption system complexity or limitations
  • Primarily caters to Shopify users, potentially limiting its audience

Top Helpful Reviews

Arctic Flamingo

Sep 19, 2024  on Shopify

Wir sind selbst erst vor kurzem von WooCommerce auf Shopify gewechselt. Der Wechsel hat es uns einfach gemacht, Keepoala direkt mit zu installieren. Das Team gibt einem Hilfestellung, man kann es aber auch problemlos alleine installieren. Als kleiner Shop lohnt sich kein eigenes Loyalty Programm, daher bin ich dankbar, bei Keepoala neben tollen anderen Brands sichtbar zu werden und so meine Marke mit zu stärken. Das Retourenportal funktioniert auch reibungslos, sowohl für meinen Webshop als auch für Avocadostore Rücksendungen.

Vresh Clothing

Sep 01, 2024  on Shopify

Wir arbeiten bereits seit 2022 mit Keepoala zusammen. Das Loyalty Programm ist für uns ein toller Ansatz zur Kundenbindung mit dem Fokus, Retouren einzusparen. Für die verbleibenden Rücksendungen nutzen wir das Retourenportal von Keepoala, was uns spürbar Aufwand im Kundensupport einspart.

green.in.pieces

Aug 31, 2024  on Shopify

Ein Muss für nachhaltige Shops! Keepoala hat meinen Shop auf das nächste Level gebracht! Die Integration war super easy, und jetzt kann ich meinen Kunden zeigen, wie viel Impact sie durch nachhaltiges Einkaufen haben. Besonders cool finde ich, dass die App die Rücksendungen reduziert – weniger Retouren, weniger Umweltbelastung! Für alle, die Wert auf Nachhaltigkeit legen und ihren Shopify-Shop optimieren wollen, ist Keepoala ein echter Gamechanger. Klare Empfehlung!

WOODSANDWAVES

Nov 24, 2023  on Shopify

Super spannender Ansatz - funktioniert einwandfrei. Hat alles, was man im Retourenmanagement benötigt. Support ist wahnsinnig hilfreich...

Studio Amber

Feb 11, 2022  on Shopify

Hinter der App steckt eine innovative Idee für ein nachhaltigeres Online-Shoppingerlebnis und ein kompetentes Team.

PHYNE

Jan 20, 2022  on Shopify

Innovativer Ansatz für nachhaltigeres Retourenmanagement. Die App ist super einfach zu bedienen und der Support ist hervorragend.

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