Top 20 Shopify FAQ Apps 2025

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

HelpLab FAQ Page, Product FAQs is a user-friendly app designed to elevate your store's FAQs by crafting stylish and seamless product FAQs. It offers full customization to match your brand's style, lightning-fast page loads, and integration with Shop app, effectively reducing customer support requests.

• Full Customization: Tweak fonts, colors, and styles to perfectly align with your brand identity.
• Seamless Integration: Effortlessly integrates with your store's theme for maximum impact.
• Google Rich SEO Snippets: Provides default support for SEO-enhanced dedicated FAQ pages.
• Multimedia Support: Easily add photos and videos to your FAQs for enhanced clarity.
• Multilingual Capabilities: Supports multiple languages to cater to your global audience.

The app boasts outstanding advantages, including ease of configuration and a seamlessly designed, searchable FAQ presentation. Users praise its personalized product FAQ feature and commend the excellent, responsive support that efficiently addresses and resolves issues, enhancing overall customer satisfaction.

The Avada WhatsApp Chat, FAQ Page is a dynamic integration that enhances customer interaction by providing a smart FAQ popup with 24/7 automation and WhatsApp support. It helps in boosting conversion rates and reducing cart abandonment while offering personalized support options to build trust and improve satisfaction.

• Smart FAQ Popup: Offers automated, 24/7 help, improving user experience and reducing cart abandonment.
• Order Tracking: Allows customers to effortlessly track parcels directly through the app without needing to ask.
• Efficient FAQ Management: Permits easy management and categorization of frequently asked questions for streamlined customer support.
• Personalized Contact Options: Provides diverse contact methods, including WhatsApp and LiveChat, for quick and personalized support.

Customers rave about the app's seamless WhatsApp integration and its impressive ability to cut down on response times, minimizing waiting periods and enhancing overall customer satisfaction. Users appreciate the user-friendly interface and the positive impact on sales conversion due to improved consumer engagement.

The D: FAQ Page ‑ Product FAQs app by DDSHOPAPPS helps customers find answers to common questions using a user-friendly Knowledge Base and FAQ lists. Admins can create a custom, SEO-friendly FAQ page with ease.

• Show FAQs Anywhere: Allows admins to add FAQs to any page, section, product, or collection.
• Support Google FAQ Schema: Enhances SEO by supporting rich Google FAQ results.
• 12+ Nice FAQ Page Templates: Offers easily customizable templates to suit any store design.
• Multi-language FAQs: Supports FAQs in multiple languages with options for multiple main FAQ pages.
• Easy to Create and Manage: Provides a straightforward setup and management process to boost sales.

The app's outstanding advantages include its ease of setup, variety of customizable templates, and strong SEO features. Users praise the app for its seamless integration and exceptional customer support. It's highly recommended for enhancing customer experiences by organizing FAQs efficiently, proven to be a reliable and user-friendly solution for Shopify stores, rated consistently at 5/5.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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The POWR: FAQ & Help Center app is designed to enhance customer support and boost sales by providing an easy solution for creating SEO-optimized FAQs. This tool allows you to answer common customer questions directly on product pages, helping to streamline sales and reduce customer support inquiries, all without requiring any coding skills.

• SEO Optimization: FAQs are designed to improve organic search visibility, increasing potential customer traffic.
• Customization Options: Easily match the FAQs to your brand’s style and include links, images, and videos to enrich your content.
• Efficiency in Design: Utilize half-width sections to save space and maintain a clean page layout.
• Enhanced Usability: Features a search bar to make your FAQ section easily navigable for users.
• No Coding Required: The tool is user-friendly with no technical skills needed for setup and customization.

Based on user reviews, the standout advantages of the app include its simplicity and ease of use, which streamlines the process of providing information to customers without needing coding skills. Users also highlighted the app’s impact on reducing support queries and its intuitive interface that easily blends with their store design, enhancing customer satisfaction and operational efficiency.

The SMPS Product Question & Answer app is designed to effectively monitor, manage, and respond to product-related queries for your online store. It allows you to answer queries publicly or privately, engage visitors with store-friendly Q&A widgets, and create an FAQ page. The app features an organized dashboard to centralize all questions and benefits from user-generated content to boost search rankings.

• Organized Dashboard: Provides a comprehensive overview of all questions and answers in a single location.
• Email Notifications: Alerts you to new product-related queries, allowing for quick responses.
• FAQ Page Management: Enables the creation and management of an FAQ page, enhancing organic search performance.
• Customizable Q&A Widgets: Offers theme-friendly widgets for seamless integration with your online store.
• Mailing List Integration: Ability to integrate with MailChimp and Klaviyo for enhanced marketing efforts.

The app's reviews frequently highlight its ability to streamline query management and improve customer engagement. Users praise the customizable widgets and effective FAQ page integration, which significantly boost SEO. Reviewers also appreciate the intuitive dashboard and prompt email notifications that help in maintaining efficient query responses.

Corner FAQ Page & Help Center is the easiest FAQ/Helpdesk app to set up with no need for liquid code editing. It offers full customization to match your branding and supports rich text editing with drag-and-drop reordering capabilities. The app also facilitates multi-language support with auto-translation of UI texts.

• Easy installation: Installs on your store without requiring any liquid code editing.
• Rich text editor: Features HTML and Markdown support with drag-and-drop reordering of FAQ articles.
• Full customization: Customizes help desk/FAQ page with icon packs and themes to match your branding.
• Multi-language support: Auto-translates UI texts into 20 languages, with content management in multiple languages.
• Unique help widget: Includes built-in contact options for WhatsApp/Email.

Based on user reviews, the app stands out for its user-friendly interface, seamless installation process, and exceptional customization features. Customers particularly appreciate the visually appealing design and the ability to organize FAQs efficiently, alongside personalized support and hassle-free migration from previous setups.

FaqKing: Help Center & FAQ allows you to create a completely customizable FAQ help center to match your brand style seamlessly. It requires no programming skills, as it operates independently without any theme changes.

• Customizable Help Center: Adjust various aspects such as font size, color, and style to align with your brand without any hassle.
• Independent Operation: No need for coding knowledge as it functions without requiring changes to your current theme.
• Bubble FAQ Feature: Display FAQs as bubbles on selected pages, enhancing user accessibility.
• Multiple Language Support: Facilitates static pages that support multiple language translations, catering to diverse customer bases.
• Rich Media Support: Admins can enrich FAQ answers by adding images and videos, besides text formatting.

FaqKing stands out for its user-friendly interface, allowing customization without technical expertise, as highlighted by positive reviews noting its ease of integration and adaptability to brand needs.

Faqprime Lite is a comprehensive help and support application available on the app store, offering a beautifully designed interface that allows users to access AI-generated FAQs, order tracking, and multiple communication channels such as WhatsApp, Messenger, and email. It enhances user engagement through real-time interaction and boosts SEO with integrated FAQ, contact, and tracking pages.

• AI-generated FAQs: Provides users with instant access to a vast array of frequently asked questions, improving customer service efficiency.
• Integrated Order Tracking: Allows customers to quickly check their order status using email or phone number, enhancing their shopping experience.
• Multi-Channel Communication: Offers multiple chat options, including WhatsApp, Messenger, and email, for seamless customer interaction.
• SEO Optimization: Boosts search engine rankings with native FAQ, contact, and tracking pages.
• Social Media Integration: Increases social media presence with a floating bar for easy engagement and likes.

This app is praised for its functionality and user-friendliness, offering both free access and a high level of convenience. Users appreciate the integrated WhatsApp chat feature, all-in-one service including FAQs, and real-time order tracking, making it a highly recommended tool for enhancing customer interaction.

RT: Instant FAQ, Help Center is a user-friendly platform designed to streamline the process of addressing customer inquiries, thereby enhancing trust, understanding, and sales. This app integrates effortlessly with popular messaging platforms, providing quick responses and reducing support workload.

• Unlimited FAQs: Easily add an unlimited number of FAQs to your website to address customer queries comprehensively.
• Instant Responses: Provide immediate answers to customer questions, reducing uncertainty and increasing customer satisfaction.
• Integration with Messaging Apps: Seamlessly integrates with WhatsApp, Facebook Messenger, Telegram, Skype, Viber, and Zalo to enhance customer communication.

The reviews highlight the app's remarkable efficiency in reducing response times, the simplicity in setting it up, and the convenience of having multiple communication channel options. Users appreciate the direct impact on improving customer experience and streamlining support efforts.

Yanet: FAQ Page, Product FAQs is a professional application that enables merchants to effortlessly create an attractive FAQ page without any coding skills. It offers responsive design and clever themes, along with native store language translation capability. Merchants can easily display FAQs on product pages and customize the FAQ page URL.

• Unlimited FAQ, Category: Merchants can add unlimited FAQs and categories to organize information efficiently.
• Product FAQ: Display FAQs directly on product pages to enhance sales and boost conversion rates.
• Multi-language support: Translate FAQs into any desired language, providing accessibility to a diverse audience.
• Google SEO snippets support: Optimize FAQs for search engines with SEO-friendly snippets.
• Professional templates: Choose from a variety of beautiful templates that ensure a professional-looking FAQ page.

The app is praised for its ease of use and functionality, receiving high ratings for its intuitive interface and the ability to create attractive, fully responsive FAQ pages with no technical expertise required. Users are highly satisfied with the native language translation feature and the impact of having FAQs on product pages, noting an improvement in customer engagement and sales.

FAQify is a robust tool designed to effortlessly create a compelling FAQ page or Product FAQ section for your business and product websites. It helps you reduce customer support time by enabling potential buyers to make informed decisions independently, thereby boosting sales and leads.

• Responsive Design: Ensures your FAQ pages are accessible and readable on all devices.
• Ajax Features: Allows you to add FAQ groups, questions, and answers without reloading the page, enhancing user experience.
• Schema Markup: Implements FAQ Schema markup to potentially improve search engine visibility.
• Smart Editor: Easily paste content, add images, and embed videos to make your FAQ engaging.
• Flexible Placement: Ability to show different FAQs on different product pages tailored to specific needs.

Based on users' reviews, FAQify stands out for its intuitive interface and time-saving capabilities. Users appreciate the seamless integration with various themes and the robust customization options available. The app is praised for its customer support team's responsiveness and assistance, enhancing the overall user experience.

With Simesy FAQ & Tabs Accordion, you can effortlessly create unlimited FAQs to address frequently asked questions. This app allows customers to self-service with a dedicated FAQ page and display FAQs on various pages, like product pages or the homepage, enabling instant access to necessary information. It also organizes product descriptions into tabs and accordions without requiring any code editing, compatible with any Shopify theme.

• Unlimited FAQs: Create countless questions and answers, organizing them with ease to address customer inquiries efficiently.
• SEO-friendly: Features an SEO-optimized FAQ page with instant search capabilities for enhanced visibility and ease of navigation.
• Versatile Display: Show FAQs on product pages or any desired location without the need for coding skills.
• Automatic Organization: Product descriptions are automatically organized into tabs and accordions, enhancing readability and structure.
• Theme Compatibility: Integrates seamlessly with any Shopify theme, ensuring a consistent and professional look across your store.

The app's outstanding advantages include its exceptional technical support, as praised in user reviews, emphasizing the team's friendliness, reactivity, and speed in addressing customer requests and solving issues promptly, consistently earning high ratings.

Variant Descriptions King app organizes detailed product information such as size charts, color details, care instructions, and technical specifications into tabs and collapsible accordions. It allows store owners to add these features to any page or theme section, enhancing user experience and potentially boosting sales by minimizing returns and customer support inquiries.

• Variant Customization: Show different product details for each variant, including size charts, colors, and care instructions.
• Tab and Accordion Organization: Organize lengthy descriptions into tabs or collapsible accordions for easy navigation.
• Versatile Integration: Add tabs or accordions to various pages like FAQ, Shipping info, and Returns policies seamlessly.
• User Interface Customization: Customize the appearance of tabs and accordions to match your store's theme perfectly.
• Theme Compatibility: Fully compatible with all themes and offers customer support for further customization needs.

The app's outstanding advantages, as noted in reviews, include seamless integration with existing setups, exceptional customer support from the team, and a significant enhancement of the shopping experience by making product variant management effortless. These features provide great value, making the app a highly recommended choice for improving product pages.

The Enorm FAQ Page & Product FAQs app allows users to create highly customizable FAQs efficiently. This versatile app supports easy design customization, enabling users to tailor the look and feel to match their store's aesthetics. Installation is flexible and adaptable across different pages, including product pages, by simply embedding the code.

• Quick Creation: Create single or multiple FAQs within minutes for streamlined customer support.
• Design Customization: Tailor design elements like colors, font size, and images to fit your store's theme.
• Flexible Installation: Easily embed FAQs on any page or product page using simple code insertion.
• Responsive Design: The app ensures compatibility across all devices for a seamless user experience.
• Comprehensive Coverage: Create FAQ sections covering store, product, and shipping details to assist customers effectively.

Based on user reviews, the Enorm FAQ Page & Product FAQs app stands out for its ease of use and extensive customization options. Users appreciate the app's ability to enhance the customer experience with beautifully designed, accessible FAQs that contribute to increased customer satisfaction and reduced support inquiries. Many have rated it highly for solving issues promptly and for its responsive customer support.

Detective FAQ Chat & Helpdesk streamlines customer support by providing easily accessible answers to common questions through a Help Desk widget with searchable FAQs, chat, and email integration. A static FAQ page ensures customers can quickly find the information they need about products and services.

• Searchable FAQs: The app provides a comprehensive FAQ section that makes it easy for customers to find answers to common questions quickly.
• Integrated Chat and Email: Seamless communication through live chat and email, enabling customers to get personalized assistance when needed.
• Order Tracking: Easily accessible order tracking feature that provides customers with real-time updates on their purchases.
• Customizable FAQ Page: Allows businesses to tailor the FAQ section to enhance customer confidence by adding it to specific products or collections.

Based on the reviews, users appreciate the app's ability to significantly reduce customer support inquiries by providing comprehensive and easy-to-find answers. The seamless integration of FAQs, chat, and email, along with its user-friendly interface, makes it a valuable tool for improving customer satisfaction and efficiency in addressing queries.

Asklo AI Assistant is designed to automatically address customer inquiries on product pages, enabling swift responses to product questions, FAQs, and other queries to enhance shopping experiences, reduce support tickets, and boost conversion rates. Its AI capabilities allow it to instantly engage shoppers, thus facilitating a smoother checkout process and improved add-to-cart rates.

• AI Assistant: Uses AI to manage and resolve product questions, FAQs, and queries instantly.
• Multi Language: Capable of answering queries in multiple languages, enhancing global accessibility.
• Customizable: Allows customization of questions, FAQs, and responses, with flexibility in style and tone.
• Engaging: Effectively engages and converts shoppers directly from product pages.
• Simplify Support: Reduces the volume of support calls and tickets through AI-driven responses.

Asklo AI Assistant stands out for its outstanding benefits, evidenced by enthusiastic reviews. Users praise its easy integration and user-friendly design, combined with unparalleled customer support led by Danish. With features enhancing customer empowerment and engagement, it significantly reduces support workload while boosting conversion rates—making it an essential tool for any business seeking improved user experiences and enhanced customer support.

BetterDocs Knowledge Base is a comprehensive app designed to create dynamic FAQ and documentation pages, enhancing customer support by integrating responsive product FAQs and live chat capabilities through WhatsApp and Messenger. It includes features for quick order tracking, feedback collection, and performance evaluation using advanced analytics.

• Responsive FAQs: Effortlessly create and manage responsive FAQ sections, ensuring easy navigation and information accessibility.
• Instant Answer Widget: Provide customers with immediate answers to their queries using a seamless widget integration.
• Analytics Tool: Analyze and improve your knowledge base performance with comprehensive analytics to enhance documentation effectiveness.
• Integration with WhatsApp & Messenger: Enable live chat on your store via powerful integrations, offering real-time customer support.
• Order Tracking & Feedback Collection: Streamline customer service by adding quick order-tracking features and collecting instant feedback.

Outstanding advantages of the BetterDocs app, according to reviews, include its excellent support team, particularly noted for their responsiveness and helpfulness, making the implementation process seamless and efficient. Users highly recommend this app for enhancing their customer support experience, appreciating its user-friendly interface, effective communication tools, and the valuable insights provided by the analytics dashboard.