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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

BlueArmy

Apr 12, 2024  on Shopify

Seriously worth it ,a lot of the heavy lifting is done for you ,these guys have streamlined the process to get you from open shop to sales as quick as possible.

Home Gismo

Apr 12, 2024  on Shopify

Ships my orders with ease. Customer support is fantastic. All my requests were sorted. Not too many problems (far less then other platforms). I had to get evidence for a Paypal case and Zendrop was able to provide everything needed. Overall good experience!

Direct22uu

Apr 12, 2024  on Shopify

I had an excellent experience with the customer service. Answered every question i had in depth and didn't make me feel like they were trying to brush me off irregardless of the number of questions i was asking.

Bert's Online Accessories

Apr 11, 2024  on Shopify

They were quick to respond via Chat, and directed me to the appropriate contact. They were friendly and helpful - which is exactly what I need in a supplier / partner.

allpetsbigandsmall.com

Apr 11, 2024  on Shopify

I reached out over the weekend as a product came though email to delete it but it didn't even have a product code or picture "Pet Comb", and I have about couple of different ones on my site so I contact help desk and got Jinky they were very professional and after a couple of emails backwards and source found out the product for me and sent through some pictures for me to delete it from my page. It didn't stop there Jinky aslo followed up asking if there was anything else they could do for me which was great service.

Shark bite comfort

Apr 11, 2024  on Shopify

Zendrop is an awesome drop shipping company, they have a lot of products to choose. The help that I receive every time from the staff is really something else, they are always fast at replying to you and to explain the solution to your problem in a clear and simple way! They also have a lot of offers for their different plan which is amazing. If you are just starting out your dropshipping journey, I really suggest you to use Zendrop!

Trendy Products

Apr 11, 2024  on Shopify

I needed help with my ordering process from Zendrop, their help is fast and they guided me well during the process.

TheHomieCollectives

Apr 10, 2024  on Shopify

Over all user friendly, lots of good options too. Only sad part is when products randomly are removed from the site, but not auto removed from your store or listed as out of stock. They do send you an email which is helpful. Fast friendly customer service too

completami

Apr 10, 2024  on Shopify

New customer. I had an issue and with 2 quick emails it was resolved. Same issue with a Zendrop competitor. After a week, still not resolved. That is good, old fashion customer service!

FlyPro

Apr 10, 2024  on Shopify

Zendrop has good support and it has many products to source. You don't have to search for the product on aliexpress, just search it in zendrop. They have almost everything and millions of products to sell. Once a product is trending, they already have it. So it's a win win. Would recommend zendrop, if you want to save time and money.

Tiktok Cool Stuff

Apr 09, 2024  on Shopify

Their customer service in the chat is prompt if the chatbot does not answer your question to your satisfaction just tap/click on the "wait for team member". Within a minute or less a team member is there to answer your questions regardless of how stupid your questions may be. They direct you to the links where you can get more detailed info or they will just patiently answer all your questions. Additionally they will email you the information and answers to your questions in a redundant follow up. So far I am very pleased with Zendrop customer service.

My Store

Apr 09, 2024  on Shopify

Amazing support staff, I've been bugging them for the past week, the were able to resolve all the issues I had with shopify. Thanks to Jinky and Kelly for being so supportive.

ShopViralux

Apr 09, 2024  on Shopify

Zendrop is the best supplier out their if your just starting or advanced they are always their to help you out !

Danoova.nl

Apr 09, 2024  on Shopify

Just 1 minute waiting and they were already helping me ! Thank you team for your great support !! Good job :-)

Ditsy

Apr 09, 2024  on Shopify

Zendrop is very user friendly. It's a quick set up and everything you need to know is either right there for easy access offered through coaching/training. There's a ton of quality, popular products to chose from, for much lower prices than I'm seeing elsewhere. I would recommend Zendrop to everyone, but especially beginner dropshippers.

Renceys

Apr 08, 2024  on Shopify

This service has absolute best support. Big thanks to the team, which takes care of us! Anything missing? Any problem with Zendrop? Do not hesitate to contact the support team!

PESATI

Apr 08, 2024  on Shopify

It is a great app to start your business, easy interface, not happy though with the non-automatic update of the quantities available.

My Store

Apr 08, 2024  on Shopify

I find it a perfect way to build my business with Shopify and simple to put my products or offers into Shopify fabulous has its Zendrop to work with this app! Thank you, for this App. Regards, Dennis L Stewart

One Stop Shop Explore Emporium

Apr 07, 2024  on Shopify

Immediate help right away and a follow up with one issue will happen in a day. I look forward to that but over all super friendly and Customer friendly! 4 star because of cost and glitches but over great peeps and he;[ with that.

Carolina Blue

Apr 07, 2024  on Shopify

This is the ultimate app for dropshipping. Every trending product available to add to your store with a click!

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