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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

SelectSensations

Jun 09, 2024  on Shopify

This app is amazing for those looking for a free supplier when first starting out, however the paid plans are way to expensive and dont offer much value. My favorite thing tho is definitely the refund proccess, its very easy and straightforward.

Glowave

Jun 09, 2024  on Shopify

At first I waas very frustrated with Zendrop because It was not letting me fufill my fist order but I contacted the support team. The support team was very kind and helped me out a lot! Thank you!

CoolTravelTech

Jun 09, 2024  on Shopify

I would not recommend Zendrop, even if you're on the Plus Plan. Their "Top Trending," "New Arrivals," and "Best Sellers" categories, along with the extras, are simply not worth it. I ordered a sample from Zendrop Fulfillment, and they sent the wrong type. It's baffling that they messed up a sample order. Now, I have to wait another 15 business days for a replacement. How can I trust them with my regular orders if they can't handle a simple sample correctly? Additionally, Zendrop lacks the necessary declarations of conformity and certificates for products that require them. This omission means you can't use their products on TikTok, eliminating a significant market opportunity. Overall, Zendrop has been a huge waste of time and money. I would not recommend their services.

Swift Cart Central

Jun 09, 2024  on Shopify

Jeffery was a great help in making sure my order was ship out and I really like the Zendrop platform as it makes my business flow smoothly.

TrendyCoolStuff

Jun 09, 2024  on Shopify

In watching the videos during set up, some of the options shown aren't available or lack functionality to properly operate the store and over two weeks later I still can't open my store. No live customer service only email which is a HUGE time delay is resolving issues. If there is live support, I wouldn't know where to find it so if it's there, they aren't' making it easy to use

WEB FUSION

Jun 08, 2024  on Shopify

Zendrop provides excellent service with reliable shipping, quality products, and responsive customer support, making dropshipping easy and efficient.

Kathu Kat

Jun 08, 2024  on Shopify

Best service ever! You can contact the support team at any time day or night and they will always do their very best to help and support you in your journey. I love these guys!

All4You-Business.com

Jun 08, 2024  on Shopify

Mi experiencia con el equipo Zendrop, ha sido realmente increíble, por cuanto siempre están disponible y atentos a la solución de los problemas con la mejor disposición y diligencia. Realmente estoy encantada con todo el servicio

LouPont

Jun 08, 2024  on Shopify

Zendrop is a great platform for new and experienced dropshippers. They have a very large amount of products to choose from and the platform is easy to use and it's easy to navigate and get your orders fulfilled.

Primavera

Jun 08, 2024  on Shopify

In one word. Perfect. Always friendly customer service and accurate help. Even on midnight there is someone to help.

ComforTravel

Jun 07, 2024  on Shopify

Muy buena aplicación, tiene unos buenos profesionales detrás. Tuve un problema “grave” y un trabajador llamado Juan me lo solucionó en un momento.

Carbone's Marketplace

Jun 06, 2024  on Shopify

I have to say that joining Zendrop is one of the best decisions I have made, I love there products and their customer service is top notch. There has never been a time when I had an issue and had to contact support and they couldn't help me. My last issue I was helped by Jobelle and the support was excellent, my billing question was answered then given information I needed for setting up another account. Joining the Plus Plan was also a great move, because of all the benefits including the live trainings. These are done weekly and are full of knowledge and ideas on growing your business, Thomas is a great teacher

My Store

Jun 06, 2024  on Shopify

As of now I'm completely content with Zendrop. I highly recommend getting the plus package. Totally worth it tons of training. Everything you need to get started even if you have absolutely no experience like myself. Their customer service is top notch also.

The Mistie

Jun 06, 2024  on Shopify

I was getting customer service from this wonderful lady named Cyril and she was amazing at getting to the point and delivering A+ customer satisfaction.

EASYMART

Jun 06, 2024  on Shopify

1. "Zendrop's shipping service is incredibly fast and reliable, ensuring our customers always receive their orders on time." 2. "The efficiency and consistency of Zendrop's shipping have significantly improved our business operations." 3. "We are impressed with Zendrop's seamless shipping process, which makes our supply chain management a breeze." 4. "Zendrop's tracking system is top-notch, giving us and our customers peace of mind with every order." 5. "Thanks to Zendrop's excellent shipping services, our delivery times have never been better." 6. "The care and attention Zendrop puts into packaging ensure our products arrive in perfect condition every time." 7. "Zendrop's shipping solutions are a game-changer for our e-commerce business, enhancing our customer satisfaction." 8. "We appreciate Zendrop's dedication to providing affordable and fast shipping options for our growing business." 9. "Zendrop's international shipping capabilities have expanded our reach, allowing us to serve customers worldwide efficiently." 10. "The reliability of Zendrop's shipping service is unparalleled, making them our trusted partner in logistics."

All Things Consumable

Jun 06, 2024  on Shopify

I appreciate the ability to be able to talk with customer service 24/7 when I run into issues. They are always very helpful in getting my problems sorted out.

Style Glow

Jun 06, 2024  on Shopify

Zendrop is different and the best platform to choose your products and delivery time according to your choice. If you have any questions or concerns, they always provide prompt and professional help. Thanks to

My Store

Jun 06, 2024  on Shopify

Hey E Commerce Dropshippers, I will truly recommend Zendrop, they have great product choices, easy to understand even when you’re a beginner. And the best part is their chat support. I am really thankful to one of the chat support team, Janelle. She is quick in helping with my queries.

TECH WRLD

Jun 05, 2024  on Shopify

The customer service is amazing and just the app itself is really nice and easy to use. they help me a lot. Jinky is very good and knows what to do and helped me a lot with my problems.

Doggy Toys

Jun 05, 2024  on Shopify

I'm new to Zendrop but I already love it. You can connect your store and import products in just a few clicks. It's very user-friendly and intuitive, the support team is amazing, especially Jobelle. Very happy with my choice!

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