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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

DYNE

May 31, 2024  on Shopify

first time using zendrop to source a product. its a relief begin able to communicate with the agents clearly and instantly. the future of dropshipping is warehouses in the USA. zendrop are smashing it.

B4 Lifestyles

May 31, 2024  on Shopify

Overall support when needed is great! However, I am still figuring out the best way to have a complete communication cycle when facing product availability and processing time challenges. I still recommend the app.

Khloe Cooper

May 30, 2024  on Shopify

Zendrop is one of the best quality supplier platforms in Dropshipping. In addition to their support team responding almost immediately, they have absolutely everything and of extreme quality. When you can't find a specific product, just add it manually to your store, and as soon as the first sale is made and you click to process it through Shopify, their system is automatically triggered and within a few hours, you already have a quote for your product at a very competitive price! Highly recommend!!

Alessiara-oslo.com

May 30, 2024  on Shopify

zendrop are the best with delevering your product to the customer. The customer services are really friendly. So i enjoy working with them :)

2Clicks2Go

May 29, 2024  on Shopify

I really recommend this app because, besides the fact that they give you the products to choose from and the shipping services, they also offer training on dropshipping. 5 stars

Miraley

May 29, 2024  on Shopify

Good customer service, responds quickly. Point of improvement would be to be able to search products by photo.

ERTHS NATURALS

May 29, 2024  on Shopify

I would recommend this app Zendrop, because they are very helpful and easy to work with. They have great automation and AI system; reasonable priced : and reliable team.

Flora Nest

May 29, 2024  on Shopify

While Zendrop offers great value, keep in mind that shipping discounts for multiple products in one order might be lower. However, their transparent billing system ensures you know what you’re paying for.

Sector88 Designs

May 29, 2024  on Shopify

Well my user error caused a great deal of confusion when I just started out, however the support team coached me right through the whole process to get it corrected. This could be the start of a great relationship. Thank you Joanna for your help.

ComeTeckYourself

May 29, 2024  on Shopify

I have enjoyed the zendrop experience greatly it is so easy to use and has great products and wonderful customer service representatives. I highly recommend to use this as your dropshipping option.

FLUFF-LY

May 28, 2024  on Shopify

Zendrop is a great platform for dropshipping. Having a really nice and helpful customer support comes in really handy. Love it!

ShoppAround

May 28, 2024  on Shopify

I receive all my products from them.. even if they run out of stock they make sure they cover every possible problem there can be... even when you need help they are there to help you.. they keep my business up and running thankz yall frfr!!!

GloMarket

May 28, 2024  on Shopify

Great service, the staff was incredibly friendly and knowledgeable, helping me find exactly what I needed. The website is clean, well-organized, and has a great selection of products. Overall really good to work with.

Baluwa USA

May 28, 2024  on Shopify

Great support. Had issues with duplicate accounts and the support agents were very helpful and got me transferred to the billing department. Will keep posting about my experience there :)

Etherea

May 28, 2024  on Shopify

As a jewelry dropshipper, I do have a criticism in that most of their jewelry doesn't explicitly state the materials in the product description or product title. That being said, their products are affordable and of good quality. Also, their customer support is top-notch! They do most of the heavy-lifting for me in terms of reaching out to suppliers and asking them for that information, which is MUCH appreciated.

ADYSHOP

May 28, 2024  on Shopify

I recommend the application very well and the technical support responds very quickly and solves your problems

Salvora Amsterdam

May 28, 2024  on Shopify

Zendrop has been a game-changer for my Shopify store with its fast shipping and high-quality products. Their user-friendly interface and automated fulfillment save me a lot of time. The customer support is top-notch and always ready to help. Highly recommend for anyone in the dropshipping business!

The Prime Best

May 28, 2024  on Shopify

I met the founder of zendrop at an event in Brazil and he convinced me to try zendrop for a few days, I did and I've never stopped using it. The agility of the team and the pleasure in helping them gave me the greatest attention and care. If you are in doubt about which app to use to process your orders with guarantee and quality, I recommend zendrop.

Sunburn

May 28, 2024  on Shopify

reassured me that items don't have to be manually linked to products in shopify store before orders are fulfilled - first timer here so i hope so!

Spontaneous Decisions

May 16, 2024  on Shopify

I received a new order but it was cancelled. I reached out to Zendrop at 5am (EST) frustrated that there was no number to call, however after going through the FAQs and not finding what I needed I decided to use the chat and was quickly relieved when the bot offered me a human. She quickly resolved my issue and my order was immediately sent to the quoting process. Thanks Zendrop you rock!

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