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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

808 Island Solutions

Jun 05, 2024  on Shopify

The Zendrop app is amazing for Shopify. It creates a seamless connection between Zendrop and Shopify, and allows me to spend more time with my product research and marketing. This is a must have for all dropshippers.

EaglesNest-07

Jun 05, 2024  on Shopify

one of these days im going to need a frequent chat award to help test all the help people maybe a badge of honor

wymtech shop laniejahs

Jun 04, 2024  on Shopify

had the absolute pleasure of working with jobelle not only was she able to figure out what the problem was she was able to excute resolution to the point where i was going to close out my account completely but beacuse of her i will hang in there a bit as she has made me feel comfortable that somone cared to help.

SKAPANIR

Jun 04, 2024  on Shopify

I like the way that they support and i can request a return when my customer requests one but shipping its better if its faster

Urbanstarshop

Jun 04, 2024  on Shopify

Zendrop is a great platform to find winning products and to also fulfill orders. Its easy to navigate and fulfill orders quickly on time. I have been using zendrop over a year and very happy with it and recommend it to everyone.

YAYBabyStore!

Jun 04, 2024  on Shopify

Zendrop makes it easy to find products and fulfilling order. I also appreciate they assign an actual person to help with my queries, with little wait time.

A PLUMBERS WORLD.COM

Jun 03, 2024  on Shopify

I have used Zendrop for about 2 weeks and have experienced nothing but the best customer service. I am just getting started with Shopify and Zendrop and do my best to find answers on my own. But it's nice to know that help is near when I get stuck. Thank you!

Tundra Wilderness Store

Jun 03, 2024  on Shopify

Zendrop has great customer service. Very quick to reply to issues that dropshippers would have. Looking forward with working with Zendrop as my business grows.

Havana Harmony

Jun 03, 2024  on Shopify

Very professional team, support is always provided delivery on time, only one small issue forgetting the custom thank you card on some orders.

Black Cats Store

Jun 03, 2024  on Shopify

Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app

MyBasicThing

Jun 03, 2024  on Shopify

It is my first time getting in to Dropshipping, and am fortunate enough to have Zendrop on myside. Their customer service is spot on and a rereally friendly. Also the products? have ya'll seen their products? It's top notch with hundereds of winning products. If you aint with Zendrop than, you are missing out. Thank you to the Zendrop team for their support and great customer service. Can't wait to make some money!!!LETTSSSGOOOO

Slinkis, LLC

Jun 03, 2024  on Shopify

I used the online chat and one of the team members assisted me and was able to answer all of my questions very efficiently and also provided reference materials for my review to help address the specific concern I had.

Orangelly

Jun 03, 2024  on Shopify

I was nervous about my first order that showed still as processing after one day, and Joshua checked it out for me assuring me that all was ok, and I didn't miss any step in the fulfillment process. Great and fast customer service!!! Thanks Joshua

Astored

Jun 03, 2024  on Shopify

Outstanding Service and Support! I've been using Zendrop for my dropshipping business, and I couldn't be more pleased with their service. The platform makes fulfilling orders from AliExpress incredibly seamless and efficient. What stands out the most is their exceptional customer support. Anytime I've encountered an issue or had a question, their team has responded quickly and resolved everything promptly. Their dedication to helping their customers succeed is evident in every interaction. If you're looking for a reliable and responsive partner for your dropshipping needs, I highly recommend Zendrop!

TheCaravan

Jun 02, 2024  on Shopify

I will say, their customer service is ON FIRE!!! A good fire. My only reservation is that they are not compatible with TikTok Shop. It's causing a few headaches, but nothing unreasonable.

Monèt

Jun 02, 2024  on Shopify

Made my first order today! Love how fast the communication is! Precise and accurate information! Staff is very helpful and actually willing to help. So far 5-5

ncnmerchandise

Jun 02, 2024  on Shopify

I had an issue with linking some variants to my site. and reached out and got help from Kiarra and she walked me through it . Thanks again

Paw Clean

Jun 02, 2024  on Shopify

Few of the representatives will ACTUALLY help you. Sometimes they the representative will end their shift or go on a lunch so it sucks having to get transferred to another representative and then having to explain your problem all over again. All of them answer pretty quickly though. I do love how they give you videos to refer to because sometimes it is difficult to visualize over text. One thing i didn't like is that one representative getting in the business of another conversation i was having with another representative. Overall, its a great app and has many awesome features but of course there is always things to improve. All love, thank you Zendrop.

TrendPop Creations

Jun 02, 2024  on Shopify

I want to extend my deepest appreciation to Jo from Zendrop’s customer service team. Jo’s exceptional assistance and unwavering dedication made my experience truly outstanding. Her prompt responses, friendly demeanor, and in-depth knowledge were instrumental in resolving my concerns quickly and efficiently. Jo went above and beyond to ensure I felt supported and valued. Thank you, Jo, for your remarkable service – you truly exemplify excellence in customer care!

MY BRIGHT FUTURE

Jun 02, 2024  on Shopify

Prompt responses to questions and quality products. I would highly recommend this service to anyone who is looking for reliable drop ship partner. Cheers!

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