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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

FashionWave & Homeware NZ

Apr 19, 2024  on Shopify

Fast and efficient response with questions I had. If the support member was unsure she would ask someone in her team and I got all of the answers I needed within 5-10minutes. Highly recommend.

Hydrofy

Apr 19, 2024  on Shopify

Everything is great, but exept from shipping costs. Shipping costs are sometimes the same as the product itself or even higher

Vortex Vanity

Apr 19, 2024  on Shopify

I think Zendrop is a realy good platform. It's very easy to use, Auto fullfillments, adding products to your store and the customer support is amazing! Can recommend!

My Store

Apr 19, 2024  on Shopify

They are the best at what they do. And they also give some online masterclasses about how to grow your business. Highly Recommended!

DBA Creations

Apr 19, 2024  on Shopify

Whenever I've had a problem support is awesome. They stick with you until it's resolved. Thank you support for everything

Boutique Box

Apr 18, 2024  on Shopify

I would definitely recommend this app. It would just be better if there were more products available on the basic plan

Blendy

Apr 18, 2024  on Shopify

zendrop is responsive, helpful, and have a great user friendly interface. i found it very easy to find the products that im looking for and if the dont have it, you can request that they import the product for you and they do so in a reasonable time.

Descontata

Apr 18, 2024  on Shopify

Excelente aplicación, tiene una gran variedad de productos y lo más importante, el soporte en línea en caso de cualquier problema.

Hills store(trendy products)

Apr 18, 2024  on Shopify

just got the plus plan and it said it would also give me a free store with it and i didn't know how to get it, and there 24 hour help actually is 24 hours which im really great full for.

koziheat

Apr 17, 2024  on Shopify

great, customer service is very responsive. only thing I can say is they need to better implement shipping methods so that product doesnt get damaged often.

Sabra's Nook

Apr 17, 2024  on Shopify

Accidentally purchased a second subscription when I tried to join a coaching meeting. The response team was quick to reply and resolved the issue with a refund.

Click Thrills

Apr 17, 2024  on Shopify

I love Zendrop cuz customer service because I had an issue with a double payment and they solve my problem by giving me 3 months of no payments until July that was a great deal they really know how to accommodate with their then drop members :)

FitMatrix

Apr 17, 2024  on Shopify

Excellent! Great prices, the best customer support I’ve ever dealt with! Honest genuine people running this company here! Recommend Zendrop to anyone!

Kalee

Apr 16, 2024  on Shopify

I had a trouble with variants for one of the product, and Cyril helped me out, even when his was outside of working hours. Great and responsive service, you will not wait long for a response nor for the problem solution!

shopLunarise

Apr 16, 2024  on Shopify

Sehr guter Support, innerhalb von kürzester Zeit wurde auf alle Fragen eingegangen und im super Umfang geholfen. Mehr als zufrieden mit dem Service!

Queen Mom Jewels

Apr 14, 2024  on Shopify

I had an amazing experience with this app thus far. Their Support is beyond extraordinary and their features are unique

StrikeThrough

Apr 14, 2024  on Shopify

Zendrop is a great app. It is very integrated with Shopify and is very simple to connect your store to your Zendrop account. However you can only connect your account to one Shopify account for some reason but I wish you could connect it to multiple in order to use it for multiple stores. The Customer Support is very quick and efficient with dealing with any problems you may have. From what I saw they had lots and lots of options for any products you may need, including different versions and colours. All in all a great app and great organisation!

My Store

Apr 13, 2024  on Shopify

Amazing customer support when you need it. Fast and responsive to resolve any issue you may come across. Thank you!

puppupgo

Apr 13, 2024  on Shopify

So far no good. I place a sample order to get a feel for shipping times and the overall shipping experience my customers will be having with zendrop handling shipping. TO START -- the shipper sent the product with fraudulent postage and it was seized by USPS - I bought this to the attention of Zendrop and despite me telling them it's not going to arrive - they insisted it's on its way still - while I could see in was stuck in a city only 2 hrs from me for about 5 days.. Customers service then agreed it would NOT be arriving and a new order would be shipped out - It's been over 24 hours and there is no indication any movement has been made to get that reshipped - customer service contact is unavailable -- no idea what the eta on reship is - Keep in mind if this was your customer order it would be you having to explain where their package is or maybe issuing a refund and probably losing that customer.. this would not be a good customer service experience..

DecorCraft Alternatives

Apr 12, 2024  on Shopify

Fantastic experience with Zendrop! The platform is user-friendly and the customer service is outstanding. They provide a wide range of products and the shipping times are impressively fast. Highly recommend for anyone looking to streamline their dropshipping business!

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