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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Black Cats Store

Jun 03, 2024  on Shopify

Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app

MyBasicThing

Jun 03, 2024  on Shopify

It is my first time getting in to Dropshipping, and am fortunate enough to have Zendrop on myside. Their customer service is spot on and a rereally friendly. Also the products? have ya'll seen their products? It's top notch with hundereds of winning products. If you aint with Zendrop than, you are missing out. Thank you to the Zendrop team for their support and great customer service. Can't wait to make some money!!!LETTSSSGOOOO

Slinkis, LLC

Jun 03, 2024  on Shopify

I used the online chat and one of the team members assisted me and was able to answer all of my questions very efficiently and also provided reference materials for my review to help address the specific concern I had.

Orangelly

Jun 03, 2024  on Shopify

I was nervous about my first order that showed still as processing after one day, and Joshua checked it out for me assuring me that all was ok, and I didn't miss any step in the fulfillment process. Great and fast customer service!!! Thanks Joshua

Astored

Jun 03, 2024  on Shopify

Outstanding Service and Support! I've been using Zendrop for my dropshipping business, and I couldn't be more pleased with their service. The platform makes fulfilling orders from AliExpress incredibly seamless and efficient. What stands out the most is their exceptional customer support. Anytime I've encountered an issue or had a question, their team has responded quickly and resolved everything promptly. Their dedication to helping their customers succeed is evident in every interaction. If you're looking for a reliable and responsive partner for your dropshipping needs, I highly recommend Zendrop!

TheCaravan

Jun 02, 2024  on Shopify

I will say, their customer service is ON FIRE!!! A good fire. My only reservation is that they are not compatible with TikTok Shop. It's causing a few headaches, but nothing unreasonable.

Monèt

Jun 02, 2024  on Shopify

Made my first order today! Love how fast the communication is! Precise and accurate information! Staff is very helpful and actually willing to help. So far 5-5

ncnmerchandise

Jun 02, 2024  on Shopify

I had an issue with linking some variants to my site. and reached out and got help from Kiarra and she walked me through it . Thanks again

Paw Clean

Jun 02, 2024  on Shopify

Few of the representatives will ACTUALLY help you. Sometimes they the representative will end their shift or go on a lunch so it sucks having to get transferred to another representative and then having to explain your problem all over again. All of them answer pretty quickly though. I do love how they give you videos to refer to because sometimes it is difficult to visualize over text. One thing i didn't like is that one representative getting in the business of another conversation i was having with another representative. Overall, its a great app and has many awesome features but of course there is always things to improve. All love, thank you Zendrop.

TrendPop Creations

Jun 02, 2024  on Shopify

I want to extend my deepest appreciation to Jo from Zendrop’s customer service team. Jo’s exceptional assistance and unwavering dedication made my experience truly outstanding. Her prompt responses, friendly demeanor, and in-depth knowledge were instrumental in resolving my concerns quickly and efficiently. Jo went above and beyond to ensure I felt supported and valued. Thank you, Jo, for your remarkable service – you truly exemplify excellence in customer care!

MY BRIGHT FUTURE

Jun 02, 2024  on Shopify

Prompt responses to questions and quality products. I would highly recommend this service to anyone who is looking for reliable drop ship partner. Cheers!

PEGSNHOOKS

Jun 02, 2024  on Shopify

I've been using Zendrop for the past two months. The Zendrop Academy is incredibly informative, with Thomas providing valuable insights and strategies that have helped optimize my operations and boost sales. Customer support is responsive and helpful. Overall definitely a go to for anyone in the dropshipping business

slippo

Jun 02, 2024  on Shopify

Simple way to get started. Easy ways to learn and build for beginners starting out in e-commerce. Support team is fast. Many opportunities that Shopify gives you. I won’t spoil too much but give it a shot and let go of your worries, they will only hold you back!

BILASTORE

Jun 01, 2024  on Shopify

I had a problem with my first order. I didn't know how to resolve the issue so that my customer would be happy with their order. I received much appreciated help, with professionalism and humanism from Zendrop support. Juan Miguel helped me solve it. He was very patient, courteous and professional. Thank you very much

We Petz

Jun 01, 2024  on Shopify

Zendrop is a very easy-to-use platform, I'm really liking it! Additionally, the support team responds very quickly.

Boujee Beautii Essentials

Jun 01, 2024  on Shopify

The customer service chat within Zendrop is very quick and effective with answering questions and providing additional resources

SuisseMotion

Jun 01, 2024  on Shopify

Top. Just that you need to pay shipping costs for every single product on a multiple product order grinds my gears a bit. But it's fine for starters so dive right in and achieve the freedom you desire.

Incredible Men Gadgets

Jun 01, 2024  on Shopify

I know that the product list is limited to some of the categories, but super wide across all the categories they strongly promote. The Customer Service is AMAZING and they would guide you step by step to reach your goal.

Live Love Laugh shop

May 31, 2024  on Shopify

I would strongly recommend this app because the support team is amazing they are patient helpful responsive amazingly good with working with you thru the issue u may be facing with your store amazing people amazing drop ship amazing fulfillments

Expreshopy

May 31, 2024  on Shopify

Honestly Zendrop is the best in terms of providers, I recommend it easy, 24/7 assistance and accessible

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