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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Epic 519 Gear

Jun 17, 2024  on Shopify

I am struggling to find good quality products for my store. The products I have found that I like imported seamlessly unlike your competitors that always show “sold out” on my store

Love You

Jun 17, 2024  on Shopify

Easy to navigate, very helpful resources and team members, quick responses to support tickets and help, overall wonderful experience that lightens the load for first timers

FrostyFinds™

Jun 17, 2024  on Shopify

Zendrop has been a game-changer for my dropshipping business. Their user-friendly interface, extensive product selection, and reliable shipping have significantly boosted my customer satisfaction. The customer support is top-notch, always responsive and helpful. The automated fulfillment process saves me time, and the competitive pricing allows for great profit margins. I highly recommend Zendrop to anyone looking to streamline their dropshipping operations!

Yverta Store

Jun 16, 2024  on Shopify

Zendrop - Dropshipping & POD has an extremely efficient support service, there are people who are there to help us if we have any problems.

Angelfly

Jun 15, 2024  on Shopify

Cyril is a great asset to your company, I had several issues and she was very helpful and patient. She provided me with the information I needed to fix my problems. I would highly recommend her to anyone. Terry Angelfly.org

the 10eleven | 10twentyseven shop

Jun 15, 2024  on Shopify

I just needed some help and Jo, From Zen drop help me out tremendously. A realistic image did not come with a variant that I needed to display in my store. I asked if she could get the image. Said what I could do is publish it to my store first then attach the image to the variant. Makes a lot of sense. A lot of time! Thanks Jo Play a marvelous help! Originally I was going to list this specific item via CJ drop shipping. However they were not able to help me put together a bundle. How are trying to communicate with them. I just gave up and sourced the products of zendrop.

CartHop

Jun 15, 2024  on Shopify

I placed two separate orders and each was fulfilled nearly 18 days later. My customers were very upset!! That said, when I got a human customer service rep, she showed me how to track the order (I didn't know which shipper in China to select). If I knew how to do so all along, I would have been able to tell customers where product was. I will give ZenDrop a couple more tries:)

MM OFERTAS

Jun 15, 2024  on Shopify

Tive uma dúvida chamei pelo chat e muito rápido foi explicado o processo de como deveria fazer. Estao de parabens!

Volt Rise™

Jun 15, 2024  on Shopify

I get all the help I need, and it's easy to understand step by step if I need assistance. I also get very quick responses back! It's very enjoyable and easy to collaborate with Zendrop.

Splashed-Blaster

Jun 15, 2024  on Shopify

Best app that you can possibly have in your store, if aren’t already using it I assure that you will not have any sales!

My Pet Friend & I

Jun 15, 2024  on Shopify

The price is a bit high to use this in Australia, thou, it all comes down to pricing strategy. The support team is very responsive, thoughtful, easy to communicate, and a big help.

Melo

Jun 15, 2024  on Shopify

Amazing fulfillment service, the support is awesome and it is the service I trust to fulfill the products to my customers! Would recommend this to anyone starting out or even to people well into the business!

SyncVolt

Jun 15, 2024  on Shopify

Ive used multiple dropshipping supplier apps and zendrop is by far the most reliable easy and helpful option in my opinion and staff are fast and very easy to work with.

Everything You Want and More

Jun 14, 2024  on Shopify

I'll just say it is great that we get The help when we need, I was roaming around from page to page looking for a certain thing until Jo from Zendrop was able to help and put me in the right direction. thanks

Super TALI

Jun 14, 2024  on Shopify

Ellos son maravillosos. Yo estoy encantada! El trato, la resolucion de mis problemas, como me dieron el paso a paso para que yo arreglara la liada que habia hecho yo misma. Empeze hablando con el robot de IA, creo. Luego me derivaron a Jo, una atendente humana y real jejeje. Maravillosa.

Kelvin Jewelry

Jun 14, 2024  on Shopify

best drop shipping app form the ones i've tried. smooth, fast transactions and fasters customer support response all the time. works perfect with shopify, easy to use.

PupsFaves

Jun 14, 2024  on Shopify

I really appreciate the amazing customer support provided by this company. Their team is incredibly helpful and always resolves any order-related questions or issues promptly. I want to give a special shout-out to Cyril, who quickly and effectively resolved the refund issues with my orders.

Whooly

Jun 14, 2024  on Shopify

Zendrop is decent and they have good customer support but they need to add features where you can ask the supplier to lower the shipping and the cost of the product and ask for variants. the monthly subscription cost is way too high for beginners. sometimes the suppliers will ignore shipping your product and the delivery days will increase. If they want to become the best they need to lower the subscription cost and offer lower price for the products and shipping and also allow drop shippers to speak with suppliers in a monitored chat. the only good thing about Zendrop is the costumer support. this is my honest review.

Mini Munchkin

Jun 13, 2024  on Shopify

Zendrop offers excellent customer service with helpful agents who respond quickly. However, their prices change frequently, and shipping takes the full 3 days to dispatch. Additionally, it takes a long time for trendy items to appear on their platform, and importing items from AliExpress through Zendrop can be costly.

Hydrogen-Vitals

Jun 13, 2024  on Shopify

Zendrop has a great customer service. I reached out to their chat bot and within a few minutes got linked up to a customer support agent. I had a few complications, and I am grateful that they could help me resolve my problems.

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