Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,410)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Sector88 Designs

May 29, 2024  on Shopify

Well my user error caused a great deal of confusion when I just started out, however the support team coached me right through the whole process to get it corrected. This could be the start of a great relationship. Thank you Joanna for your help.

ComeTeckYourself

May 29, 2024  on Shopify

I have enjoyed the zendrop experience greatly it is so easy to use and has great products and wonderful customer service representatives. I highly recommend to use this as your dropshipping option.

FLUFF-LY

May 28, 2024  on Shopify

Zendrop is a great platform for dropshipping. Having a really nice and helpful customer support comes in really handy. Love it!

ShoppAround

May 28, 2024  on Shopify

I receive all my products from them.. even if they run out of stock they make sure they cover every possible problem there can be... even when you need help they are there to help you.. they keep my business up and running thankz yall frfr!!!

GloMarket

May 28, 2024  on Shopify

Great service, the staff was incredibly friendly and knowledgeable, helping me find exactly what I needed. The website is clean, well-organized, and has a great selection of products. Overall really good to work with.

Baluwa USA

May 28, 2024  on Shopify

Great support. Had issues with duplicate accounts and the support agents were very helpful and got me transferred to the billing department. Will keep posting about my experience there :)

Etherea

May 28, 2024  on Shopify

As a jewelry dropshipper, I do have a criticism in that most of their jewelry doesn't explicitly state the materials in the product description or product title. That being said, their products are affordable and of good quality. Also, their customer support is top-notch! They do most of the heavy-lifting for me in terms of reaching out to suppliers and asking them for that information, which is MUCH appreciated.

ADYSHOP

May 28, 2024  on Shopify

I recommend the application very well and the technical support responds very quickly and solves your problems

Salvora Amsterdam

May 28, 2024  on Shopify

Zendrop has been a game-changer for my Shopify store with its fast shipping and high-quality products. Their user-friendly interface and automated fulfillment save me a lot of time. The customer support is top-notch and always ready to help. Highly recommend for anyone in the dropshipping business!

The Prime Best

May 28, 2024  on Shopify

I met the founder of zendrop at an event in Brazil and he convinced me to try zendrop for a few days, I did and I've never stopped using it. The agility of the team and the pleasure in helping them gave me the greatest attention and care. If you are in doubt about which app to use to process your orders with guarantee and quality, I recommend zendrop.

Sunburn

May 28, 2024  on Shopify

reassured me that items don't have to be manually linked to products in shopify store before orders are fulfilled - first timer here so i hope so!

Spontaneous Decisions

May 16, 2024  on Shopify

I received a new order but it was cancelled. I reached out to Zendrop at 5am (EST) frustrated that there was no number to call, however after going through the FAQs and not finding what I needed I decided to use the chat and was quickly relieved when the bot offered me a human. She quickly resolved my issue and my order was immediately sent to the quoting process. Thanks Zendrop you rock!

Latinas Thread

May 15, 2024  on Shopify

Highly recommended, quick responses and knowledgeable staff. Easy to get in the chat and quickly resolve the issues.

Magnetique Fragrances

May 04, 2024  on Shopify

there are a lot of different products and its really easy to use! Customer service is also really helpfull if you have a specific problem. five stars

Halo Epic Essentials

Apr 28, 2024  on Shopify

The level of customer service when needing help figuring out my brand-new store or trying to fulfill my first order, Zendrop's Customer Service is top notch! My customer had a question about her purchase, and I was able to seek insight about the product from the customer service team and answer my customer's question completely, thank you Zendrop for being my business partner.

UNIQUE HICKMANN

Apr 28, 2024  on Shopify

I’m getting used to the app and it’s super easy and the support is ready to help you anytime you need.

Must haves

Apr 28, 2024  on Shopify

Super easy and fast to add and edit products before you add to ur store. Really helpful as well so many products to add to your store

Happier Employees

Apr 27, 2024  on Shopify

They have lots of products and make importing products quite easy and straight forward. I have reached out multiple times and customer service is always helpful and extremely quick. Thank you very much Zendrop for helping a beginner dropshipper so much!

Plush Fwends

Apr 27, 2024  on Shopify

Zendrop has great customer service- We aren't personally finished with our shopify website yet, but we have had plenty of questions for Zendrop through the live chat where we have had access to a real team member every time with our subscription.

Pampered Pawsies

Apr 27, 2024  on Shopify

Great customer service so far - Jemima helped me with many questions! Quick to help and assist with any questions I had. I love how easy it is to import products to my shopify store. Such a great service - highly recommend!

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