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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (993)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Full-Flidged Store

Apr 21, 2024  on Shopify

You all are doing well and i personally like that you all are decided to come up with print on demand I appreciate.. please enable that as soon as possible.

A Life Worth Living 100 Percent

Apr 20, 2024  on Shopify

As I was updating info on products, I came across some info that was missing, size of a product, and another for what was included. I reached out on the assistant chat feature and a live agent explained to me that they could find the information I was looking for and that I should contact them anytime I had any questions about a product. Thank You Cyril for all your help!

Optima Way

Apr 20, 2024  on Shopify

I didin't Lauch my website yet and started dealing with orders and shipping yet but till now Zendrop has been doing me every favor i ask in a very professionnel way.

Online Shop au

Apr 20, 2024  on Shopify

Issue with integrating app to shopify, I am certain its shopify causing this issue however Zendrop cannot assists to fix this issue as they are saying its shopify who is at fault, but shopify is blaming Zendrop, wasted over 8hr dealing with this issue and still not resolved

Gotta Gadget

Apr 19, 2024  on Shopify

Great tool, they work with suppliers so you don't have to. Very rarely is there an issue they cant solve. I recommend the Academy too.

Beauty Haven

Apr 19, 2024  on Shopify

I just started using Zendrop and I love it. I reached out to support and was assisted asap. I was transferí someone I billing department for a double subscription charged and was very happy with the help I received. Love how easy it is to find and send pronto my shop.

FashionWave & Homeware NZ

Apr 19, 2024  on Shopify

Fast and efficient response with questions I had. If the support member was unsure she would ask someone in her team and I got all of the answers I needed within 5-10minutes. Highly recommend.

Hydrofy

Apr 19, 2024  on Shopify

Everything is great, but exept from shipping costs. Shipping costs are sometimes the same as the product itself or even higher

Vortex Vanity

Apr 19, 2024  on Shopify

I think Zendrop is a realy good platform. It's very easy to use, Auto fullfillments, adding products to your store and the customer support is amazing! Can recommend!

My Store

Apr 19, 2024  on Shopify

They are the best at what they do. And they also give some online masterclasses about how to grow your business. Highly Recommended!

DBA Creations

Apr 19, 2024  on Shopify

Whenever I've had a problem support is awesome. They stick with you until it's resolved. Thank you support for everything

Boutique Box

Apr 18, 2024  on Shopify

I would definitely recommend this app. It would just be better if there were more products available on the basic plan

Blendy

Apr 18, 2024  on Shopify

zendrop is responsive, helpful, and have a great user friendly interface. i found it very easy to find the products that im looking for and if the dont have it, you can request that they import the product for you and they do so in a reasonable time.

Descontata

Apr 18, 2024  on Shopify

Excelente aplicación, tiene una gran variedad de productos y lo más importante, el soporte en línea en caso de cualquier problema.

Hills store(trendy products)

Apr 18, 2024  on Shopify

just got the plus plan and it said it would also give me a free store with it and i didn't know how to get it, and there 24 hour help actually is 24 hours which im really great full for.

koziheat

Apr 17, 2024  on Shopify

great, customer service is very responsive. only thing I can say is they need to better implement shipping methods so that product doesnt get damaged often.

Sabra's Nook

Apr 17, 2024  on Shopify

Accidentally purchased a second subscription when I tried to join a coaching meeting. The response team was quick to reply and resolved the issue with a refund.

Click Thrills

Apr 17, 2024  on Shopify

I love Zendrop cuz customer service because I had an issue with a double payment and they solve my problem by giving me 3 months of no payments until July that was a great deal they really know how to accommodate with their then drop members :)

FitMatrix

Apr 17, 2024  on Shopify

Excellent! Great prices, the best customer support I’ve ever dealt with! Honest genuine people running this company here! Recommend Zendrop to anyone!

Kalee

Apr 16, 2024  on Shopify

I had a trouble with variants for one of the product, and Cyril helped me out, even when his was outside of working hours. Great and responsive service, you will not wait long for a response nor for the problem solution!

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