UpCart—Cart Drawer Cart Upsell logo

Customer reviews: UpCart—Cart Drawer Cart Upsell

Reviews (994)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about "UpCart—Cart Drawer Cart Upsell", citing its effectiveness in increasing average order value (AOV) and conversion rates. Many users praise the app for its user-friendly design and seamless integration with Shopify. Additionally, the app's customer support is often highlighted for its promptness and effectiveness, though some users have expressed concerns about the app's pricing model and occasional technical issues.

Key Strengths

  • Exceptional customer support, often described as prompt and helpful.
  • Effectively increases conversion rates and average order value (AOV).
  • Easy to integrate and customize with existing Shopify themes.
  • Provides a wide range of upsell features and functionalities.
  • User-friendly interface and ease of setup.

Common Concerns

  • Issues with pricing model, including unexpected "usage fees".
  • Some technical bugs, such as synchronization issues and app freezing.
  • Customer support occasionally perceived as slow or unsatisfactory.
  • Leftover code on websites after uninstallation.
  • Lack of certain customization features for specific needs.

Final Thoughts

Overall, "UpCart—Cart Drawer Cart Upsell" is well-received for its ability to boost sales through enhanced cart functionalities. While its customer support is frequently praised, some users find the pricing structure concerning and have faced issues with bugs and customization. Despite these drawbacks, many merchants recommend the app for those looking to improve their upsell capabilities on Shopify.

Limitless X

Jul 25, 2024  on Shopify

Great app and even better customer support - spoke with Cameron and he coded everything I needed to customize my cart within minutes the guy is a machine. Super happy with the experience

J.Harlow

Jul 25, 2024  on Shopify

Best app ever, with the best customer service,Dom is Amazing... I don't think its possible to run a store without UpCart.

Menworks®

Jul 24, 2024  on Shopify

Pros- 1.)Easy to use and configure 2.) Available everything in hand like 3 steps progress bar 3.) Easily integrates with the theme CONS- CHARGES ARE WAY TOO HIGHER DOING 1000 ORDERS AND USED UPSELL IN 60 ORDERS CHARGED ALMOST Rs.8000 including subscription fees and it shocked me when i saw the usage charges at the end of month (my bad) Neutral, one can find a few more apps cheaper than this as one may need to configure other with a much more hassle but it is only a 1 time job to configure it.

Hara Boutique

Jul 21, 2024  on Shopify

This is NOT worth! it has been 4 days and the app is still glitching a lot. The shipping protection doesn't stay on if you go from checkout back to the store, and the app sometimes even removes items from the cart. I've notified support and all they say is "we're working on it"

Capy-era

Jul 20, 2024  on Shopify

I tried other cart drawers app, always had issue with conversion rate. With UpCart, it not only helps to increase AOV, but also helps Conversion rate as well. Not to mention, customer service reps are top notch. Michelle was especially helpful + insightful with all of our questions. Thank you Michelle!

Jackson Vale

Jul 16, 2024  on Shopify

I recommend this app to anyone who's trying to make extra money on top of their sales. It's easy and simple to use

Canvas Case

Jul 16, 2024  on Shopify

Just like others have mentioned your analytics will be all over the place and leaving you in shambles and false readings. Could lose you thousands. They don't really do anything to fix this, nor do they tell you before hand.

INKLY

Jul 14, 2024  on Shopify

John provided exceptional assistance. Not only did he promptly resolve the issue I was experiencing, but he also took the time to explain where I could locate the custom code he implemented for my store. His dedication to customer service was truly commendable. Thank you, John!

Rosland Ridge

Jul 14, 2024  on Shopify

Amazing customer support from Dom. Needed to add some code and was very quick and effective. Highly recommend this app!

Pulse of Potential

Jul 13, 2024  on Shopify

Love the app! And the support is amazing, they help you custom code changes if needed. Would highly recommend!

Filo Milano

Jul 13, 2024  on Shopify

The support staff was super respondent and added code for me instantly. Immediately saw a increase of sales.

TheMoneyMarker™

Jul 12, 2024  on Shopify

Very execellent support. She(Dom) knew exactly how to walk me to getting my problem fixed. I would definitely recommend people to use UpCart!! Thank you so much.

Kenzy's

Jul 11, 2024  on Shopify

Michelle was really helpful and quick to solve my problem! Just a great experience! Thnx Michelle, 5 star all the way!!!!

Elysium Luxe

Jul 09, 2024  on Shopify

Jacinda was excellent. She stuck through an issue with me over a couple hours and was very patient and helpful.

DuFrane

Jul 06, 2024  on Shopify

Absolutely fantastic support!! Not only is the app awesome, but I had a couple settings issues (my fault), and Mark was incredible to resolve them, and on a Sunday!! Well done y'all, really well done.

Elysium Luxe

Jul 05, 2024  on Shopify

Patti was excellent. She helped me swiftly and within her first few responses we had my issue fixed! Thanks again

Giftik

Jul 04, 2024  on Shopify

I am extremely disappointed with the UpCart Cart Builder app. Despite the clear terms stating that no charges would be made if the app is uninstalled during the trial period, I was still charged. I ensured that I removed the app well within the trial timeframe, yet found an unexpected charge on my account. This experience has been frustrating and feels like a breach of trust. If a company cannot uphold its promises during the trial period, it raises serious concerns about their reliability and transparency. I urge potential users to be cautious and double-check all terms before committing to this app. I hope the developers address this issue and improve their billing practices to avoid misleading other users in the future.

Fraterworks

Jun 29, 2024  on Shopify

Easy to install, really great product and service that is incredibly rare these days: personal, immediate and accurate. Thank you for a great product that helps fill the gap where shopify (yet again) falls short.

Delaric

Jun 24, 2024  on Shopify

Excellent customer support, they solved my problem in less than 5 mins, the features on the app are great too ! Exactly what i was looking for.

Slingshots Australia

Jun 24, 2024  on Shopify

10/10 - Not only is this app fantastic and highly customizable - the staff will go above and beyond for anything you need. I use this app on all my stores and would never use anything else. The in-cart upsell has made a significant increase in my store's revenue and average order value. Particularly I would like to mention Mark, his attitude is 10/10 and he has helped me out in many ways. This company really does go above and beyond

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